I have been going to firelands now for over a year. My councilor is awesome (Cindy) she is patient and understanding. The staff at the front is awesome and nice. Thanks so much.

It’s been a really, really long time since I attended counseling here, and I haven’t had such an awful experience with any behavioral health providers before or since. The ‘counselor’ (Shannon, I think? She may have moved on by now) was cold and awkward. No empathy, no genuine concern, no support. We sat and colored at a table and then we’d go outside where members of the group would talk about getting drunk as soon as they left group. Just a total joke.The worst part, for me, was how Shannon’s incompetence negatively impacted my life for years. I was court ordered to attend therapy, which I was happy to do. I was also in college, so I had a scheduling conflict that everyone agreed to work around. I came in one morning, as I always did when I was supposed to be there, and Shannon told me to go home because I had missed too many classes. I reminded her that they day she was referring to was one of the days I had class in BG. I even showed her the written note she had given me with the schedule. She refused to look at it and made me leave. It was really strange and upsetting. I hadn’t caused any issues and participated in the sessions.Firelands notified my probation officer of Shannon’s side of the story, which was immediately a probation violation. I had to re-do the whole counseling program over again, this time in Toledo, where I did not live. I had to drop out of college to attend, and I was ultimately much, much worse off than I was before being sent here for “help.”It turned me off of mental health care for a long time. I wasted years of my life not getting the care I needed because my opinion of mental healthcare was informed by this experience. Thankfully, not everywhere is this terrible and I’m doing well now and will soon be a certified counselor myself.Like I said, it was a really long time ago. Hopefully things are different now, and the counselors don’t automatically dismiss, judge, and form opinions about people who are court ordered to come. Maybe if more people were treated with kindness they would WANT to be there, too. Hopefully you’ve learned that it’s generally good to treat other people like actual people.

This place is ran by criminals who forge your records lie slander and do severe abuse and corruption to patients that reach out for help. They are not properly conducting services and needs investigated Immediately and shut down

The counselor I had was the absolute worst. She never remembered anything I would tell her and would hardly even get my name right. She never had any real advice or coping mechanisms for any of my problems, and was constantly running out of the room to talk to her supervisor. Extremely unprofessional.

Horrendous experience with this group. I had been attending this Firelands to help deal with terrible panic disorder. I had been going to them since 2014. First I had issues with there accounting department, secondly it took months just to even see the psychiatrist. I even have had 3 different therapist (none of whom helped with any progress). Then as things kept getting worse with the disorder I was no longer able to even go to the clinic as I could barely leave the house without constant panic. After a phone call to my therapist letting him know what was going on (which he never called back), they then (instead of trying to figure out a way to help me) discharge me completely from both therapy and psychiatry (it was unknown to me that I was discharged from my psychiatrist until today). Instead of returning my phone call as to why I couldnt make it to their facility I get a letter in the mail stating that the discharge had happened (again I only thought that I was discharged from therapy not my psychiatric doctor who prescribed me my medications). Supposedly the letter stated that I had five days to call them but why would I need to call them if I already had, and had not received a call back for the reason of why I was no longer able to go to the appointments? The unfortunate thing is the medicine they prescribed me beforehand made things worse and I called my nurse to let her know. They first upped my dosage which again made the disorder worse (before I was discharged), then when I called to let them know I never received a call back(after I was discharged). At some point the receptionist actually told me that I could not talk with my nurse about my medications unless it was in person. I was called back at some point (after requesting a medicine I knew worked for immediate relief) for her to tell me I had to meet them face to face in order to get the medication (straight to voicemail). I couldnt meet them face to face due to the disorder worsening. After I felt that THEY had given up on me I was done with them. Today I call (thinking I still had my psychiatrist) only to be told I was discharged from all services (I finally was able to get a job, but now required medication to properly do it, thus needing my psychiatrist to prescribe the medication). I call the supervisor to figure out why. From there I get into a shouting match with the supervisor with me asking the same question over and over again as to why I was never called back by my therapist so we could figure out what to do if since I could no longer make it to their establishment. He never answered my question, and instead asked why I would call 9 months later and that I was discharged so it doesnt matter anymore (we cant help you anymore nor do we want to, at least thats what i took from his response). He was constantly telling me that I was wrong and thats not how it happened and thats just how I perceived it. This is the Kicker and to why I gave them a one star and I insist you find help elsewhere. He goes on to tell me that if I can make it to the hospital (they offered free therapy sessions for people who work for them and that is why I was there) then I should be able to make it to firelands. Even after explaining to him the situation multiple times as to why I couldnt make it to Firelands he still had the gall to basically diagnose me himself and in essence call me a liar just because he couldnt understand how my disorder works (the hospital is 3 minutes away from where I live and is still a tough place for me to not have panic attacks at thus needing the medication). THIS MAN IS NO PHYSICIAN AND HAS NO RIGHT AS A SITE DIRECTOR OF A MENTAL HEALTH FACILITY TO TELL SOMEONE WHAT THEY DEAL WITH AND HOW IT AFFECTS THEM. I was absolutely appalled that he would say something like when my psychiatrist would say otherwise. I honestly couldnt believe it. THE OVERALL EXPERIENCE WITH THIS MENTAL HEALTH FACILITY HAS BEEN BAD RIGHT FROM THE START AND NEVER GOT BETTER.

Unorganized mess. Let me prescriptions run out several times. Fail to communicate properly with patients. The list goes on. They only seem to care about getting you in with as many unnecessary times as possible to get your money

Horrible staff. I wouldnt recommend to anyone.

Easy to work with, honest and dependable. I dont know what I would do without them.

The women that work at that office are just horrible, they are so rude and nasty. I wont go there again!!!!!! Not sure who owns or runs this place but it should be shut down!! Or new staff! Not everyone that goes here is court ordered to go. This place is the worst.

Called to make an appointment the lady said I will call you back and now it is three days later and no call how do you run a business like this.

Easy i got this