I called twice last week and spoke with Tracey to schedule an appointment and was told both times that not until she is able to talk to the scheduler she would call me back with an appointment. The second time I called her, she must have been having a bad day due to her demeanor and being so short with me. I have used Commonwealth a number of times over the past 15 years and never had a problem in scheduling an appoinment nor in the quality of their work.As a followup, Tracey did call the day after this review was posted and left a message indicating that they did want to followup behind my work when in fact my intial request was for Commonwealth to install my irrigation pump in lake behind the house. Commonwealth installed my first irrigation pump around 13 years ago. Nonetheless, I had an electrician come over to take care of the install.

Just wanted to reach out and let you know the guys did an absolutely phenomenal job with the irrigation installation. They were extremely impressive with how they went about their work. You know, sometimes when a team of folks come to your house for a job, the experience isnt always positive (not on time, leave debris/trash, unprofessional), but these guys were the best I have ever had come do work at our house. They were always on time, knew what they were doing, worked really hard, cared about what they were doing....I was really impressed! Please pass along my thanks to Alex, Chris, Quinton, Sam and the others for a great job.

Stafford/Fredericksburg/Dale City/Manassas/Northern VA residents need to make an informed decision on whether or not to use this company.Highlighted areas to address1. Slate wall stable and not like existing where bump or step on ring and slate shifts/moves2. Area in back corner water/drainage and when rock removed need to be mindful of how to deal with drainage/runoff3. Front area under bay window as even/parallel as possible so no slant down towards tree on right corner of house*Seems uncoordinated, unplanned, and and ad hoc – jumping from back to front and not completing anything before moving on*Corner area left completely half finishedDivision Manager came on site and reviewed work.*Admitted if it was his yard/project he would have concerns just as I do.-Front unfinished with sod likely to die-Back yard drainage issue, irrigation line exposed, slate piles and torn up yard-Front wall loose and no heavy stones Unstable due to many small stones placed within wallA down payment of $2140.16 was made on 26 June Received an invoice for $3878 balance due.Would you pay more for this?

Have had good service until this last visit. Might look for other options.

They contracted to do work and then they bailed on us. Wouldn’t ever trust them.

Very responsive and professional techs and company.

This is an excellent company that is knowledgeable, reasonable and followed through. Thank you very much and we love our sprinkler system. Above and beyond our expectations

Outstanding customer service and takes the time to explain the process. Highly recommend

Actually, they didnt perform anything, thats the problem. They said they performed winterization, but did not. They didnt realize that someone was home and watched as they sat in the car the whole time, after they said you dont need to be there for winterization, Then sent a bill, and tried to charge interest.

I live in the SUMMERLAKE COMMUNITY ON SALEM STATION BLVD. THIS COMPANY HAS A CONTRACT TO DO THE LAWNS FOR US. THE QUALITY OF THE WORK THEY DO IS VERY POORLY DONE. THERE IS ABSOLUTELY NO CONTINUITY OR PLAN ON HOW THEY CUT, TRIM AND BLOW THE GRASS CLIPPINGS. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE. I WORK IN A BIGBOX STORE SND SEE MANY CONTRACTORS.

I am absolutely thrilled with the work this organization recently did for me. I had a drainage problem in my backyard that was well beyond my ability to figure out. On the recommendation of a close friend, I called Mike and he was out to inspect quickly, drew up a solution and price, and completed the work in the space of a few weeks exceeding my expectations. His crew knows what they are doing, very professional, answered all my questions, adjusted the work during the service call per my request, and could not have been more accommodating.Most companies only give lip-service to customer focus. These guys live it. Give them a call and I guarantee you will be as satisfied as I am. They get my vote for service company of the year!-Bob Underwood

I called to get an estimate on some projects at my house and received an appointment in two days. The owner showed up and understood exactly what I needed. Very professional and knowledgeable! I had an estimate within 24 hours. I am truly looking forward to them doing my project; more to follow after the project is done.The reason I wanted to post this prior to the project starting is because I had four other companies out to my house prior to Commonwealth. It took weeks to get them out for an estimate and they had no thought process on design and took weeks to get back to me.

Just want to pass on my “Sincere Thanks” to Chris, for doing a great job on my system yesterday…A Super Job!!! I plan to get more done, re: add additional spray head, in the very near future…(my schedule did not permit yesterday).In addition, Tracy & Shannon do an outstanding job of answering questions, scheduling and coordinating service calls…greatly appreciated…Job Well Done!!!The Commonwealth Irrigation Staff & Technicians are professional, knowledgeable, courteous, customer-focused…greatly appreciated. I have in the past, and will continue to refer “prospective customers” to Commonwealth.

Commonwealth installed a French drain along one side of my house, just for safekeeping. Everyone involved was terrific: the person who priced and continued to check the job, the two fellows who did the actual work. The company is one that I would definitely hire again.

We partner with Commonwealth on a distributor level. They are a great company to work with. Very professional and knowledgeable staff. I wish I had many more customers like them.

Nothing but great things to say about my experience with Commonwealth Irrigation from setting up the consultation to installation. I have referred them out and will continue to do so to any friends, family and neighbors in the market for an irrigation system.

Top notch customer service. For our latest job we did a big mulch job in the back yard. I asked many questions via email and ALWAYS received a reply from Mike at Commonwealth. Sometimes within just a couple of hours or at 6 in the morning. You just dont see this level of service very often anymore. The job was completed and looks great! Highly recommend Commonwealth.

Super friendly installers. The sprinklers seem to work exactly as they should.

Great place for landscaping work ....A#1

They came out to install our irrigation system and we could not be happier. Very professional, great customer service and it was a very smooth process. The crew members took time to explain every step of the installation even when there was a small hiccup with the electricity (Dominions fault, not theirs) and explained things to our neighbors, etc. We didnt have to do a thing. Im really happy with the work this company did for us and would recommend them.

I am highly unsatisfied with the customer service from Commonwealth Irrigation. We hired them to come perform a mandatory backflow test required by the town. Once the tech came out he assured me that the test would be sent to the town by their office the following morning (I has asked him to leave the report with me so that I could turn it in however he told me some of the numbers he needed were back at the office). It wasnt until we received a certified letter in the mail from the town two months later, informing us that they would turn our water off because they had not received our backflow test report, did we realize that Commonwealth had not turned in the paperwork. After contacting Commonwealth, I was told that they didnt have anything on my file and would need to connect with the tech the following morning. After NO return call, I called them the following afternoon to ask for a status update. They told me that they were going to email the report to the town. I asked whether they had sent the form in originally and they said that they had no record to confirm that it was sent originally. I asked to be put in touch with the manager to rectify the situation further and waited for two weeks before receiving a phone call from Alex. While he agreed that there should have been something in our account that marked the job as complete he was not willing to offer a refund or solution for how to avoid this issue going forward.

What a mess!!!!! We hired them to do our irrigation and they yes’ed us to death and then didn’t do what they said. We wanted the heads to be flush with the ground and they are not . They stick way up from the ground and they are an eye sore!!!!!!

The crew spent 3 days at our house landscaping and installing sprinklers. The yard looks wonderful; you cant even tell any irrigation work was done. Professional, on time and friendly!! We will be returning customers and will pass your card to others. Thank you!

Ive had four Irrigation companies in several homes over the years, and Commonwealth is by far the worst! They installed my sprinkler system and the layout is terrible! It doesnt cover all the grass areas, leaving many yellow areas of grass. They use the cheapest materials, per another Irrigation company. But most damaging is, Ive had three leaks in 2.6 years from their improper install. They tell you they bury the pipes 6 in the ground, yet every leak that was dug up the pipes were only buried 1 or less! Therefore, any pressure at all on the pipe will crack it , which is how all three leaks occured. Im anticipating more leaks because of this. Commonwealth will not fix any of their faulty work if you dont stay contracted with them. This puts the homeowner in a no win situation. Why on Earth would we stay with a company that is beyond terrible!! We are looking to hire a lawyer as the entire system of pipes need to be properly buried, at which they refuse to do!

Disregard the Yelp review regarding customer service. Probably based on one guy having a bad day. Ive dealt with them multiple times and the entire team is awesome. They continue to go out of their way to ensure customer satisfaction.

Very Please with my Installation. Billy was very attentive to what I wanted and worked with me on the system to build exactly what I wanted. Competitive prices. I would recommend to family and friends.

I have hired Commonwealth to do many different types of work over the last decade. I have been very pleased with their work and professionalism. I would not hesitate to recommend them.

Commonwealth Irrigation cracked our driveway running pvc under it for our irrigation system. We had them out several times to fix the issue. All they would do is patch the asphalt with some sort of tar looking substance from a tube and say, that should take care of it, if not we will talk with an asphalt company next year if the problem persists until we were out of warranty now they say there is nothing we can do now that it has finally cracked all the way across the driveway. BEWARE!

They came to fix my irrigation system is he said oh it’s fixed $180 second day I turn my irrigation system on before I go to work I came back and night time in the irrigation system was still running so I was so tired of trying to fix it I couldn’t so it was running all day all night in the morning I tried to shut it off from the main gets I got my water bill over $700 I called The manager his name is Alex the meanest rudest person in earth goes like I was nothing I can do for you. Don’t use this company Z don’t know how to fix stuff there very expensive and so rude . Don’t waste your time your money with this people

Friendly people and family environment. The supervisor Ive worked with r great thats why I enjoy it.

Asked for a big project quote following scheduled visit. Never heard back from the estimator. Waste of time.

Have been billed twice for a leak they have not fixed and I still have and most recently billed for a spring start up service they clearly didnt do. There were supposed to come out to repair a valve that we called about because none of the heads where popping up. When we called to explain that no one came out and the system still isnt working we were met with rudeness and unwillingness to make it right. They clearly did not come out as there was no way for them to get into the locked garage without ringing the doorbell which no one had and we were home all day, not too mention all of the 30 sprinkler heads were covered by winter grass and none of the heads could come up. Yet, their invoice stated, start up complete and working well. Will never use them again.

Poor service and poor communication. When you call the office, you cannot speak to a service manager, technician, or even the owner himself. Shannon, the apparent dispatcher/secretary will only take messages and pass it along to the appropriate people even if its an urgent matter. Last week, we requested that someone come out and fix our system that has been leaking for over a week. On 06/20, technician Robert came to check our system while we werent home. We had no idea he came to the house other than placing a red flag in our yard that advised us to please call Commonwealth Irrigation. This was a Friday after 5PM and the place was closed for the day. Our system continued to leak water all weekend long because you CANT call someone on the weekend. Theyre closed. Called first thing Monday morning and of course only allowed to talk to Shannon. Shannon would not even give me a phone number for Robert so that I can speak to him regarding the issue. Shannon would not even provide me a phone number for Alex Herring, the service manager. Shannon stated that she cannot give out personal phone numbers. This is a business. Why would you not have a business phone number so that I can speak with the people responsible for handling a product Ive paid good money for? Why cant I speak with someone immediately regarding a leak that is destroying my yard? Shannon wouldnt even give me the name of the owner of the company. I had to ask her 10 times before she finally told me the name of Rodney Covington, but again, would not provide me a phone number for Rodney. This company is completely bogus, unprofessional, and a complete scam. I will be reporting them to the BBB. Please take my advice and go elsewhere for services.

Have had service for about two years, just recently cancelled and was going to restart but after speaking with someone on the phone named Tracy, I backed out. She is rude and doesnt know how to speak with people. I highly recommend finding another company.

The sprinkler system itself appears to be of good quality. Our installation process was a nightmare. Sprinklers were placed waaay off our property line (even with property stakes with large blue flags and an in-person walk through where I pointed them out prior). This issue seemed to really stump them with three separate adjustments to get them placed IN our yard. Several other heads were placed in the wrong positions all together (despite conversations on placement). They had to come out numerous times to fix their own mistakes (like blasting water into our windows, HVAC and street. They did not come on the day of our sod installation like I had asked despite 24 hours notice because of light rain. I would not recommend them.

Excellent customer service.......Great work......Great prices......

These people are completely unprofessional. We repeatedly asked for an estimate and they send us a bill for $175 for replacing a couple of sprinkler heads. This is the kind of business they conduct. Beware of them !!