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All Seasons Landscaping & Irrigation LLC
752 Cambridge St, Fredericksburg, VA 22405, United States
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Ri
Review №1

Ust a horrible experience and an inferior product with absolutely no accountability. I ordered 4 yards of topsoil to fill a culvert and they were super prompt and easy to deal with. We had purchased river rock in the past and try to stay as local as possible to our house for these things. The four yards of topsoil arrive and seem ok although I mention it seems like its more clay than topsoil. It was workable and going into a culvert so it wasnt the end of the world. I ordered 12 more yards to be delivered and I wasnt there for the 2nd delivery, but was there for the 3rd and finally stopped the rest of the order. The loads were so compacted at this point I couldnt work the topsoil with a shovel.The clumping and color got redder and it was apparent Im either getting fill dirt, even the driver referenced thats what we got and was clearly not trying to defend this was a quality product. When I called the nice lady at the desk she said that people come from all over for their topsoil and she was sorry and would let the owner know. Told her to cancel the last 4 yards and they said they would give me a store credit. I didnt want a store credit but more importantly, what are you going to do about basically delivering fill dirt? A couple of days go by and now Victoria the account is engaged and she apologizes and says the owners have contacted the supplier and chew them out. Super, what are you doing for me? They did issue a refund for the last four yards AND deducted a 3% fee (I assume the fee credit cards charge them).BTW, no one has come out or asked for pictures until I mention again theres a bigger issue, what are you doing about the product you delivered. The response was all sales are final. Wow, no adjustment on the costs between topsoil and clay or fill? Seems like a perfect business model to never take ownership of your mistakes. I get it, someone provided you an inferior product. So go after them.So I fully expect the owner to come in with a response that somehow covers them (see other reviews on Google), but Ill let you judge with the pictures that I will post.I went and got topsoil from another supplier and it is night and day difference in quality, texture, etc. Literally, youll see a photo of red clay dirt (theirs) being cover by black topsoil as I would have expected from them. The last picture is just one of three buckets (tractor that is) full of clumps so big of clay you would have to cut or break them up somehow.The right answer is to come to inspect the situation, realize the mistake, adjust the bill to fill dirt pricing, and apologize. Mistakes happen, but you either take ownership or you compound them.

La
Review №2

I used All Seasons Landscaping & Irrigation to complete some repairs to my sprinkler system as well as to replace sod around an in ground pool which was recently completed. I want to say first that the company was very responsive and friendly when I first contacted them. I had an extremely short timeline to have the work completed (less than a week).Frank was very helpful and knowledgeable about the sprinkler system. He said that his goal was to give me the best system possible. When it was time to install/repair the system he arrived with 3 trucks and a number of people to complete the process in short order. Due to other factors the only had several hours to complete the work. I trusted Frank and thought that it would be completed according to the highest standards.Ben was very helpful when it came to the sod replacement and ground prep. He was able to squeeze the job in at the last minute and the yard surrounding the pool looked great. I was not able to stay on the location during the entire process; however, they did an outstanding job.There are several suggestions/comments that I would give to future customers: 1) Once you receive and estimate and you make the initial 50% payment - the company will not adjust the estimate and send you an updated bill - you must realize that the initial estimate is the only one you will receive. I did not know this and was not treated well when I was asked why I didnt pay the rest of the invoice. I did pay the bill in full once I found out that they did not intend to make adjustments to the invoice. 2) Make certain to have everything in writing and clearly spelled out on the invoice. 3) Make certain to research what the normal standards are for such items as the depth of the irrigation pipes in the ground. I was not aware that the depth of some of the pipes were only below the landscaping stones, until I moved some of the stones to repair my fence. According to my research most of the pipes should be 8 to 12 inches deep. When I asked about it in an email, I was told that I was criticizing and employee and doing so to one does so to all. My fault - I will just have to make certain to winterize the system very early to ensure the pipes dont freeze with water in the system.All things considered I would recommend the services of All Seasons, but know the conditions and get everything in writing going into the deal. I was and am VERY APPRECIATIVE of their response time and willingness to work with me on a very short time line. The owner and most of the employees are GREAT to work with and do everything in their abilities to give you the best service and quality.

Mi
Review №3

Great service. Have been using All Seasons for years. Best in the area for landscaping. The owner was very helpful in working on a drainage problem I had. He also recommended less expensive options that other landscaping folks did not.

Pa
Review №4

I bought a bag of Arrowood on January 30, 2021. Very nice people, good service. Firewood cut the good lights for woodstove. Not overly large pieces, just about right for what I needed

Fr
Review №5

Great people willing to help you with your needs and has great service

Ra
Review №6

Response to a broken sprinkler head was outstanding and the technician was very friendly and knowledgeable. I scheduled for a landscaping estimate as well. Had communication issues but had my onsite estimate today. Technician was quick and professional.Followup, team completed the fence today and I am beyond thrilled with this team. Always courteous and knowledgeable when answering my questions.

Te
Review №7

I hired All Seasons to do the irrigation system at my new construction. I chose them over the company my builder had a deal with because they offered a far superior product/system. Frank, who is change of irrigation installs, is PHENOMENAL. He is extremely efficient, helpful, knowledgeable, patient, and personable. There were some rough patches with my builder and his big ego but Frank handled them like a champ and took the burden off of me. The office staff is also very good - thorough, very quick at following up on emails and issues, and courteous. We are extremely happy with our irrigation system. I would recommend Frank and his team 100%!!

As
Review №8

Hands down the best company for your hardscaping, landscaping, bulk material and irrigation needs! Worth the money! Their guys work hard, and the estimators are very knowledgeable about their materials and the process of install. We love getting our mulch and stone from them, much more convenient than buying by the bag at an over priced home improvement store!

Ka
Review №9

This is a very hard working company. They walked me through the whole process before they started. I never felt in the dark and they answered all my questions. Price reflects the work. I am very happy with them and will use them in the future.

Yo
Review №10

On Wednesday, August 2, 2017, I had a working time schedule from 11am-12pm. Around 10:50am I called the company to confirm the appointment. I was told someone will come in within that hour. Around 12:10pm I called to verify the status and I was told I was going to get a call back. I waited 10 more minutes and I decided to call back. Another gentleman answered and he said the employee called in sick in the morning and he did not come into work. I was extremely disappointed because I am a new customer and I was expecting a better customer service. Yet, the answer I received was, I quote, ...things happened you know . That answer expressed how they handle their customers and how much value they have on us. Customer service goes hand-in-hand with work performance because without customers you cant perform. It was obvious to me that there is a lack of attention to details. None gave me the courtesy call to inform me at all. I waisted my time! Will not recommended.

Cy
Review №11

Still waiting to hear from the owner, Chris- he won’t return calls. We had $11,000 worth of work done in our Yard , To include six trees recommended by this company for a small space after they put in a drain system that they guaranteed to work. All the trees died not sure if the drain is working, but they refused to replace any trees OR come look at their work! all of a sudden we had to have purchased a warranty for the trees. They won’t return our phone calls and any email they reply to say “you’re welcome to buy more trees”. I will never recommend a company that does not stand behind their products.

Jo
Review №12

Chris and All Seasons have been consistently a decent source of rock, mulch, and stone for our home. They have delivered to my home in the rain, and made sure the product (in this case pine bark nuggets) was covered with their own tarp, and protected! Great service, even when I had to change the delivery date. During the estimate process, Chris was informative, knowledgeable, and patient with me, and spent nearly an hour explaining the details of an upcoming project. Great job!!

Jo
Review №13

All Seasons has tranformed our lawn in one season! We went from weeds to grass in just a few months. Their professional team recommended a service plan that met our budget and we could not be happier with the results. Their service staff work quickly and efficiently to make our lawn look terrific. We are very pleased with our interface with All Seasons, their communication with us is responsive. We are very satisfied with this company and recommend them to other residential customers who are looking for excellent lawn care.

Ad
Review №14

Best Landscaping Company I have ever worked with, Thank you so much for the amazing work

No
Review №15

I was forced into using this company after buying our house over the summer. The prior owners had used All Seasons in an attempt to satisfy our concerns with water issues in the yard prior to settlement. After taking control of the house, the issues had not been resolved. I asked them to send a technician back out to check the issues that should have been resolved in May. The request was made in June. In late August, a technician finally arrived, without an appointment, to check on the system. He repaired the system, without confirming I wanted the repair and then charged me for the visit and parts used in the repair. He argued that the issue may not have presented itself during his original inspection back in May. Two days later, upon seeing the return of dripping from our sprinkler system, I requested he come back. The technician came back, repaired the item, and charged me again for the part and the visit.I called with my disagreement about being charged and was offered a $10 discount on a $75 bill. They claim to be the lowest price around. Well, you get what you pay for. I cannot recommend the company.

An
Review №16

Horrible service. The estimator came to our house and berated me, was extremely rude, and made me feel downright uncomfortable. I had 3 children in the house and he chose to use profanity while the rest of us remained calm. Several neighbors witnessed this scenario and will also NOT be using this company ever.

MA
Review №17

ALWAYS ON TIME, THE MAKE ALL OF OUR PROPERTIES LOOK GREAT

La
Review №18

Very thankful for Frank who just walked us through the irrigation system that came with our new house! Would absolutely recommend working with these folks!

el
Review №19

High quality products and service! Highly recommend All Seasons for all of your landscaping, hardscaping, irrigation, and bulk landscaping materials!

FR
Review №20

GREAT SERVICE A+ ALL THE WAY AROUND

Jo
Review №21

Unprofessional service. Ordered from them twice and both times were terrible experiences. First time their driver Mike damaged property during delivery and denied it. Second time driver never called beforehand as discussed and just dumped sand in the middle of my driveway even when area to dump was clearly marked. Go with Daves Trucking if you are looking for stone/mulch/sand delivery and you will be much better of.

Na
Review №22

About a month or longer ago I had the Company come out to my residence to give me an estimate for design under my deck.The contact person came and I also emailed him the picture as to what my idea would be. I waited a week for a response for an estimate and never got a call or email from the company. I have called them weekly to find out about that estimate and consitantly I am asked what my name and number are and will be called back. Not 1 phone call have I received. If your in a hurry this is not the company I would reccommend

me
Review №23

For such a busy time of year for this company, they sure have done their best to meet our needs and great service!! Recommended to everyone!!!

Ti
Review №24

Great staff, owner is awesome to work with...friendly and consistent. Detailed oriented!!

ca
Review №25

BBB A+ my A**!! Made an appointment, sat around waiting. NO ONE showed up or called

Ji
Review №26

Would highly recommend.Its good to see the old W.L. cabin back in business.

Ra
Review №27

Great place and very friendly staff. Made a few trips there getting topsoil.

Da
Review №28

This company does nothing but lie and threaten people. do not use this company. There estimator hates women and blames them for everything. Do not use this company.

Da
Review №29

We had All Seasons (371-5563) install a sprinkler system & 2 hose bibs in May 2013. One of the hose bib pipes broke over the following winter, despite the system being winterized. We paid them to put in a new pipe in May 2014. The same thing happened with that pipe over the following winter & we paid them to replace that pipe again in April 2015. The same thing happened with that pipe over this past winter; we replaced it ourselves this year.When we scheduled the county-required backwater preventer test this year, they gave us a 4 hour window for the appointment. When we called 45 minutes after that 4 hour time period passed, their explanation was that the tech had gotten wet in the rain at an earlier appointment as the reason for the no-show with no call to let us know.After they did make it out to do the backwater preventer test, they emailed an invoice that billed us a “spring turn on” charge in addition to the test we scheduled. We had only requested the required backwater test that cost $65. We had not turned on the water to the sprinkler before they came out because it was not necessary due to almost constant rain this spring. WE turned the water on the day they came out; their tech did nothing to “turn on” the system. They billed us another $65 for that “spring turn on” & when we complained that the tech had done nothing to turn on the system & nothing different from the past 2 years, they said we had not been charged it previously because it was a new install. They also said that he had checked that the settings we had left in the system from last year were still there. Apparently, that is what constitutes a “spring turn on.”If they had informed us we would have to pay $65 for him to look at the controller settings, we would have declined him doing so. Maybe their business is down & they are trying to make up the money on the backs of their existing customers; we don’t know. We had overlooked the pipe problems for 3 years running, but this bogus $65 “turn on” fee for a tech to check that the controller they installed had retained the settings we had put in the prior year is the last straw. We will never use them again & strongly advise against anyone using this company.Update in response to business reply: You obviously overlooked the main issue here: that you charged us for a service we did not request or schedule (a spring turn on) & did not see occur. We scheduled the backflow preventer test, as we have for the previous 2 years, & are happy to pay for. It was being charged for a “turn on” that we did not schedule or request or see occur when the tech was here that we objected to & the response to us when we let you know we were not happy. The technician did nothing more than he had done the previous 2 years for the backflow preventer test, but you charged us an additional $65 & declared that he did a turn on service as well. That double charge for the same service as the previous 2 years & your response to our complaint is the primary issue.

Ma
Review №30

Great place for all your landscaping needs

Gr
Review №31

Excellent company

Information
46 Photos
31 Comments
3.9 Rating
  • Address:752 Cambridge St, Fredericksburg, VA 22405, United States
  • Site:http://www.allseasonslandscaping.org/
  • Phone:+1 540-371-5563
Categories
  • Lawn care service
  • Irrigation equipment supplier
  • Landscape designer
  • Landscape lighting designer
  • Landscaping supply store
  • Sand & gravel supplier
  • Stone supplier
  • Swimming pool
Working hours
  • Monday:7am–5pm
  • Tuesday:7am–5pm
  • Wednesday:7am–5pm
  • Thursday:8am–2pm
  • Friday:Closed
  • Saturday:7am–5pm
  • Sunday:7am–5pm
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Service guarantee:Yes
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