I came to buy some flooring and I was lucky enough to meet Zach, the floor covering manager, and he was amazing!! This man was so patient and explained every detail about the floor and how to install it. In fact, I asked if we could take a few planks out of the box and do an example on the floor and he happily obliged! He then loaded all the flooring I needed onto a big cart and brought me to the knife I needed and, then to the register. But before he said goodbye, he requested someone to help me load it into my truck and he gave me his card to call him with questions. I did call him a little while later and he, again patiently, answered my questions and was very pleasant! This man deserves a raise! Thank you Zach, you are awesome!

I mostly go here for pet food and supplies. Im very picky about my food for my very large dogs. Convenient grocery section if I dont want to make another trip to a grocery store...also very cheap dog toys (mine destroy them in 1 day...but theyre $2 for a day of fun)

Went because there was a sale on hanging basket planters. Worked with a lovely associate named Debbie who was so very helpful and pleasant as well. Many of the plants looked neglected, but she was trying to get them all watered in between answering my many questions If I owned a garden center, I would steal her away!

Menards is one of my favorite stores because of the SNACKS. The chocolate covered almonds are great and the Wallaby licorice is my favorite.

Everyone was very helpful was greeted by a young lady behind the customer service desk who also cashiered me out for the propane refill. Then another young lady with an accent came out and refilled my propane and was very nice. Loved my experience today!

We just moved to this area so my first trip to this store was great!! All the employees were super friendly and helpful. The store is clean and well stocked in the areas I needed.

I really like this Menards. There is another Menards that is a little closer to me, but I will drive the extra 7 miles to go to this one. The staff is just super friendly and helpful.

So easy for the elderly. Even loaded my car with my purchases.

If you ever move too far to have a menards to get your materials from, youll know why I give them 5 stars

I was overwhelmed by the way that a Menards employee, by the name of Jack assisted me in the Garden department. I needed pea gravel and instead of directing me to the aisle, he went with me and loaded the quite heavy bags onto my cart. I also had several plants and hanging basket which filled the cart. I was pleased that Jack offered to help me with getting the cart to check out and picking up some additional items I needed. I cannot say enough about this young man, he is a credit to the Menards organization. 5 stars for the attention and courtesies extended by Jack.He even loaded up my car. When I tried to tip him he refused, he stated it was company policy Go Jack!

Menards is nothing special it might or might not have what you want. Trailer tires are overpriced which is what I went for. Guess what I didnt buy them since overpriced.

Only thing on web site they show one thing and didnt have it.That cool I love Menards variety of stuff

The store and staff are just fine. It is the Menards private label brands that they carry that you should avoid. I.E. Tuscany brand, that have the wrong phone number printed on them, and if they have discontinued an item like a shower valve you wont be able to find replacement parts for their low quality brands. If you notice, nothing on the Menards website has customer review options...because their private label brands would receive terrible reviews.What should be a 20-40 dollar cartridge swap will end up being a 2,000 dollar plumbers bill due to the lack of product support.

I was there looking for a new crank for my window and the gentleman was very helpful Always get good help from menards

The soil I wanted was not available in Kenosha so with a good variety of Menards around I could always find it somewhere. Wow Fox Lake IL 55 minutes but I have what I need. Great customer service in Fox Lake Thank You.

Typical big box home improvement store. Still trying to figure out where everything is after they changed some of the store layout over a year ago. It is easier to find help compared to the compitition across the street

Clean store, friendly staff and well stocked.

The store was very well stocked and the employees were so very helpful! The one Christmas display that I was interested in was not lit and the employee went out of his way to open a new box and plug that in so I could see the demonstration of lights and hear the music. In these trying times its wonderful to see such helpful and enthusiastic clerks

It waa fine. Found what I wanted at a reasonable price

Always good, products, services and prices thanks

Another great shopping trip! Got what I needed.

Great had everything but 1 item

Always good selection and ideas at Menards.

The store itself was okay. But I bought a pair of channel locks and soon as I got out the door I do to say were broke. Not put together properly I was able to return them without a problem

Fast friendly service at a great price! They had a great black friday week sale on tires, they also applied coupons for my oil change as well without me asking. They were honest and an overall great experience!

Employees are some of the most helpful people Ive dealt with. Store itself is extremely clean and well organized. Best Menards Ive shopped at by far. 5☆s.

Great prices and sales.

Menards is a great place to shop. Everything from garden supply, you have groceries and your needs for home improvements! Stay Bless all the people of the world 🌍🙏🏾

I wish I could put zero stars. My boyfriend and I went here to spend $1200 on tile. We went to the flooring department, the workers were busy assisting other customers, so I went to find someone else to see if they could help us. When I finally found someone he proceeded to tell me I have to go back to the flooring department and I have to find someone there, that he could not help me or help find an associate that could help. Terrible customer service. We will not be shopping here or buying our items for our bathroom remodel from here.

We shop at Menards often and are very happy with the the service. The staff is always helpful and pleasant. Love the addition of the grocery section. Always need something! Keep up the good work!

Good they have more trucks & van than home depot from of them and cheaper wuju

I shop here because they have more product then their competitors.

Nothing to complain about at all. Great store and staff.

Didnt have cheaper outdoor lounge seat cushions. Went to Home Depot they had what I was looking for

Their objective is make you aggressive ergo, giving them the right to victimized themselves and then ask you never to return because your now harassing.8pm  I called the front desk Manager (Ashley) explaining how we were sold contaminated Diamond Crystal salt and if Menards could look up my receipt with my credit card. I assured Ashley I would be at the store in 15 minutes with evidence of how to save the stock by showing her the discoloration, smell and comparison Manufactures stamp Vs the un rotated stock.After arriving I was met by Denver (Taller Women) as a means to intimidate and deflect the real reason I actually came in. She lied about printing the receipt 2 times and then after attempting to ignore me at the front desk using an old lady employee as look out while she had her back towards me knowing Im going to ask for a refund at this point.  As fate would have it, the printer to the Kiosk which printed the receipt was broken, and Denver told me I had to take a picture and then show it to her at the front desk. Its all a scam. A store is not allowed to refuse to print a receipt upon request, nor deny a customer a full refund for a defective product that was charged to a Credit Card. Denver then lied and stated I used store credit or a voucher or something.. so she could only refund me in store credit.  I then told her it seems really shady that she would not print the receipt or refund the credit card for an unsanitary product that I showed her how to discover. I then requested the manager who just so happened to finish working the check out lane.Ashleigh (Manager) refunded the card as it should have been done in the first place without a Credit Card company opening a fraud case for a bag of bad salt.  After Ashleigh smelled both salts that I bought in and viewed the difference in color and took the bags identifying the manufacturer stamp, she still never gave a solution to the problem.Someone is repacking Diamond Crystal Salt and attempting  to kill people to make a buck.  Fraud, Waste and Abuse. I will be informing BBB and Diamond Crystal of this potential Ponzi Scheme. You should be in jail for how you conduct business.

Needed help with buying mulch. All I get is people pointing to it somewhere. I have found Menards notorious for overlooking woman customers

Carries more than the Home Depot across the way as far as on-site selection. Price wise Id say theyre better, but they make sure to carry from different manufacturers and they have their own brand. Service is always great, rarely have to find someone as theyre looking for you.

I applaud Menards for being a responsible retailer!Menards is making a diligent effort to maintain the safety and health of their employees and customers by requiring masks be worn while shopping in their stores.Also, items I ordered online were able to loaded into my vehicle without my having to enter the store at all.Thank you Menards, for making the safety and health of customers a priority.

Had what we needed. Service was excellent in 1 department, not so great in another. All in all good store.

Always love shopping at this Menards!

My favorite place to shop

Where you always SAVE BIG MONEY $$$$$!!!!

I love the store. Little disappointed because they dont have for sale riding mowers

Brandon in lighting helped find USB plug. Inventory showed 24. Once again, there were 24. Menards has best online inventory in the business.THANK YOU BRANDON!!!!!!!!

Always a great experience at Menards Fox Lake! Friendly people willing to help when asked.

Love Menards! Grateful we have such a wonderful store so close.

Great place. Black friday shopping was not too crowded. I found everything I was looking for.

Went for topsoil and mulch. Great price and 11% rebate!

My only complaint is that we spend too much money here 😆

Five stars theyre great

Great variety and inventory of home improvement items. Good prices too! They usually have sale items. Maybe improve a little on isle labeling to help in finding specific items.

I love going to Menards and looking around they always have something I want and the people are always so friendly

Employees always helpful and knowledgeable for all your needs. Always have what I go in for, fast and expedient ck. out.😀

Very polite and helpful employees the day inwent

This store is a bit lax about following Covid19 regulations. While at this store I witnessed 3 employees standing together in the middle of the lumber department with none of them wearing their masks and they made no effort to clear out of the aisle or maintain a 6 foot distance from other people and customers. Also, very few of the customers were wearing masks with no enforcement. I understand how difficult it must be to work long hours in a mask, but now is not the time to let down our guard. Please, wear your masks!

Many products, clean store, friendly and efficient cashier

I like Menards, they just feel different from HD or Lowes the help is friendly, stores are usually clean, good inventory. Priced competitively, tons of parking

Every time I go here I can never find somebody to help me. Customer service at checkout is awful. Staff is never friendly. And not to mention their lumber quality has declined greatly. I seem to do better at Home Depot.

Had the right trickle charger I was looking for.

Not always as helpful as they should be! Still my go to place for home improvement.

The staff were extremely helpful and pleasant. This was my first visit at that store and I was impressed. I highly recommend this store.

To the store manager! I have some concerns on how some of the employees are treated by their superiors! They need tolearn respect in order to get it back! I’m not sure how your point system works, but if one exceeds their no. of points, there should be 3 steps to these occurrences, verbal warning, suspension, then termination! It isn’t fair to your employees to get verbal abuse from their superiors! Everyone is going through some kind of emotion with this pandemic and we just need to be a little kinder to one another! My suggestion is that you have monthly meetings with your employees and train them to be more respectful to one another! There are different kinds of situations that need to be handle correctly!Thank you,A concerned Grandma

I needed a flat cart to get a $ 200.00 electric fireplace. Looked all around the store. None. Asked an employee and he said we are using all of them to stock shelves. Will go somewhere else.

If i could give this a zero star i would. Horrible customer service. Menards as a whole is not helpful at all. I needed to file a complaint on an employee and the corporate office was no help. I have already contacted the appropriate offices. I am appauld at the behavior of the employees, supervisors and corporate office. Will never spend my money here again.

Went in early it was nice and clean very helpful found everything I needed

I usually like shopping here as their selection is awesome. However, I bought a 5 pound propane tank from them (my apartment only allows 5 pounders) and had it filled there at least five or six times and got it safety certified by them. Last time I went to get it filled, and the customer service lady and the GM told me they cant fill up propane tanks less than 10 pounds and that they never were able to, despite the receipts I had saying otherwise. Luckily, ACE Hardware was able to help me out with no issues.

I was just there to get some odds and ends lucky me done quickly

Worst store manager ever. Very rude and did not recognize or care about medical reason for not wearing a mask. Completely arrogant and insisted he didnt have a boss I could talk to or regional person. He basically acted like he was above everyone else. He let other people in with no mask to buy a mask!!! Yet he would not let me in. How does that make sense? All about the money. I called the store human resources and left a message. No one called back. So I went another route. I am not done. (I have obtained other places to call)I went across the street to Home Depot spent over 500.00 there and was welcomed by all the staff. Never shopping Menards again.

Nice store. Decent prices. Okay customer service. Great selection.

I came in with a bandana on they said they couldn’t check me out without a real mask very rudely, I understand wearing a mask is necessary but a bandana was never a problem at any other menards I’ve been to. I had to waste time going to a different location

Giving this location 2 stars. Was about to buy a water heater today but, the supervisor I talked to about water heaters didnt really seem like he knew what he was talking about and seemed annoyed to have to be answering my questions. Customer service is everything.

Its a Menards, helpful staff, friendly cashiers, name brand and house brand products at reasonable prices.

Kind customer service and are one of the few places I’ve been that actually in-force wearing a mask correctly in the whole store!

No one around to help, they hang around in bunches but there is no help..we have to run to the front of the store to get help...others stores associates walk around..not focus on customer friendly

Love it! Always a good place, but it was great to get my garden plants outside, with proper spacing and everyone being safe. Great selection for the circumstances, everyone friendly

Very helpful staff.

Always enjoy shopping and exploring at Menards. Its an adult all year round x-mas store.

Need to do better job of keeping inventory and keeping online store updated. Wouldve only giveen one star but the associates i dealt with were nice

Great prices,easy to find

Found everything I came for with ease. Everyone in the store wore a mask. Good prices and got the 11% on everything. This always helps.

They helped me load up my wood posts.

Menards rarely disappoints when it comes to finding what I need. their staff is always willing to help me find something or answer my questions.

Very nice and friendly place

Great selection with good prices and somewhat knowledgeable but friendly staff.

Excellent experience!

I loveee menards its a big store, they have a lot of great items, its always very clean, the employees are all Always smiling amd very helpful, they also have great deals all the time, its a frequent store we come to!

Not much help at this store, Fox Lake IL. Had to search for personnel to assist finding items. Then check out problem.Will not go back to this store, Home Depot more convenient and helpful.

Awesome selection and service..

Awesome. Everyone asked if I needed anything and helped me when I did.

Didnt find anything i wanted they dont have metal snow showers. and almost all your snow blowers are plastic and rubber under 500 dollars. all metal snow blower are over 500 to 900 dollars

Clean Store with organized areas of merchandise.

Menards is always the place to go, such a great selection of items. There are also tons of items for seasonal use!

Menards discriminates during covid! I used to love Menards. Now I think they are just authoritarians pretending to care about the people. Buy a mask at the front door when hospitals dont have them! Not allowing medically disabled to come in without one. I hope they are reported to the ADA and sued!No one under 16 allowed in!No thank you! I will spend my money at Home Depot and Lowes where everyone is welcome despite their age or if they have on a damn mask.

Menards, thank you for wearing masks! Some of your competitors have been less diligent in that regard.

Smells great whenever you walk in, good prices, 11% off too. Im a fan.

Had what we needed when Home Depot was out

Great, friendly, and helpful staff! Much like the layout of a Menards over a Home Depot any day!!!

Though I am not a big fan of 11% rebate, I really like shopping Menards. The associates are always helpful.

Do not go here! My husband went with our 2 kids ( all wearing masks) yesterday and was kicked out because there is no kids allowed! No sign saying no kids anywhere just an illegible employee at the front pointing at an 8 year old telling her to get out. Unacceptable! You just lost a $500 sale! There was no way for him to not bring our children and even checked their site before he left. What a gross way to treat your community.

Once you locate a store member. They are very knowledgeable, kind and helpful.