user
Polished Cleaning Services
9800 Hillwood Pkwy Suite 140, Fort Worth, TX 76177, United States
Appearance

Comments
Br
Review №1

Just a couple of pictures of my house after being deep cleaned for $450.DISGUSTING. And way overpriced not to even have the basics done. And this isnt all of it. Im so sad to move into my new home filthy after paying hundreds of dollars not to.I wish Google would let me post the videos.

Ni
Review №2

The cleaner showed up exactly on time. She was very nice and did a great job. I had previously used another company and this cleaning was so much more thorough. I appreciate that she took the time to ask me if there was anything specific that I needed taken care of or cleaned a certain way.

Co
Review №3

Really enjoyed our experience. On time, professional and very driven when it comes to feedback. They make it easy for you.

Me
Review №4

I love Polished. They are super customer oriented and want real feedback on how the services went after theyre completed. Ive had managers follow up with me personally to ensure things are done to my satisfaction at the home. Very pleased with them!

Ta
Review №5

We have used Polished for 10 years, now. They have always been professional and exceptional! I highly recommend them for any cleaning job you may have.

Tr
Review №6

I have used Polished Cleaning for many many years. Jenn and her staff are always amazing. They are accommodating and I appreciate how hard all the cleaning professionals have worked over the years. They are thorough and I walk in with a smile as I can tell they have been to the house the moment I walk through the door.

Ka
Review №7

Polished Clean has cleaned my house for the last four years. They offer great service and good value.They arrive on time and are thorough.We use Polished Clean for make ready on our real estate listings, also!

Sa
Review №8

Maid came smelling like a pack of cigarettes. I told her we have people in house who are highly allergic to smoke with asthma and she had to leave. The lady who I cancelled with over the phone was extremely rude. Asked if I had notated that my kids were allergic to smoke before booking! Are you kidding me?

be
Review №9

Very thorough, good cleaning, on time and easy to work with. Thank y ou very much, keep up the good work

Ma
Review №10

I am new customer, but highly impressed with the quality of the cleaning and the customer service. I highly recommend.

Em
Review №11

I have been using Polished Cleaning for years. I only had one person whose service I was not completely satisfied. Polished cleaning promptly sent over another person to make good. Highly recommend using them.

Ca
Review №12

This company is a top notch cleaning service. The employees trustworthy, professional and the owner is great. If something is not right, she will make it right. I tried three or four other companies before I found Polished Cleaning and I have used them for years. This company takes care of their clients. The company also offers other services. I highly recommend!

Ki
Review №13

They did a great job and were very friendly. We will be using them again!

Ap
Review №14

We’ve used Polished Cleaning for years! They consistently provide great service and super communication.

Al
Review №15

I’ve been with Polished Cleaning for several years. They always accommodate my needs and April does a great job cleaning my home and working around my littles when we’re home during the cleaning. I’m happy with my regular cleanings and I will continue to use them.

Me
Review №16

I have had nothing but wonderful service with Polished Cleaners. They are thorough, professional and the house always looks amazing after the cleaning is done! If you’re looking for someone to clean your home, I highly recommend Polishes Cleaners

Sh
Review №17

Great service!! On time, detailed oriented and get the job done. Also, very friendly and will work around family households while being home. Been using for about 6 months and am completely happy!!

Ri
Review №18

Did a great job

Ke
Review №19

From the front office to the lady on site, all of their employees are friendly and professional. I would recommend them to anyone who needs cleaning services. They show up masked and gloved, and maintain the current proper social distance. Been using them for over a year now, and am planning to continue for the foreseeable future!

Wi
Review №20

So professional!!Duwayna Walden is AWESOME! She is very detailed when it comes to cleaning! This was her first visit and she definitely left her mark. I will be requesting Duwayna again. As a matter of fact, biweekly.:)

Ni
Review №21

I’ve been using Polished Cleaning for the past few years and have received nothing but amazing service. Our cleaning professionals always do a thorough job and high quality job. The company is always responsive and provides great customer service. I highly recommend Polished Cleaning!!

Ju
Review №22

Did a very good job, will definitely use them again.

Sh
Review №23

We have been with Polished Cleaning for several years. Every employee has been fabulous. We would highly recommend them!!

Co
Review №24

I am very pleased with Polished Cleaning so far! She did an excellent job with attention to detail and was very friendly! Will continue to use them

Ch
Review №25

Polished Cleaning is a fantastic company!! They are professional, easy to communicate with, and always friendly! The ladies who clean do an amazing job and the house always has that freshly cleaned smell and look!

Ja
Review №26

Love this service the place was polished clean every time . Very grateful for the excellent service. Love Polished Clean ladies

Co
Review №27

Professional cleaning service that showed up when they said they would and did what they said they were going to do. Great communication.

Co
Review №28

I appreciate the consistent cleaning. They are professional and do a great job!

Ch
Review №29

I am in love with Polished Cleaning. They make it so easy. They communicate with you about your scheduled dates, always show up when promised and do a great job regardless of who they send. I would highly recommend them.

Ca
Review №30

They cleaned out house on two occasions. The first was pretty good but the second clean was fair. The floors looked as if they hadnt been mopped and two toilets looked untouched. Scheduling was always difficult with no means to request or schedule appointments online but rather having to call in to the office every time.

Ba
Review №31

Polished Cleaning does a great job cleaning my home. I highly recommend their services.

Ju
Review №32

Always a stellar cleaning job. Alex wears her mask the entire time. She is very personable and does a great job.

Jo
Review №33

Wonderful company to work with. Hard to find a cleaning company who truly cares and takes great pride in their work. Certainly give them a try and find out for yourself how great they really are.

Ch
Review №34

Amazing service & company! I found them on Yelp, and am so glad they service my area! I was looking for deep clean service, and then somebody to clean my house monthly. I needed a company to clean my house (with very short notice) before a party i had on the weekend, and they were able to fit me in that same week! They even brought in multiple women to insure it gets done in a timely manner. One of the ladies even played with my dog outside for a minute - which means a lot because i was worried about him being outside in this hot weather (my choice for my pups to be outside - they didnt mind if the dogs were inside). They did an amazing job with the clean! Im so glad i finally found a company that I trust to clean my home every month (and they bring their own cleaning supplies!). Everybody I spoke to was super friendly. Very impressed with this company. Keep up the good work ladies! I will recommend this company to everybody looking for service!

An
Review №35

Polished Cleaning doesnt disappoint! The cleaners are nice and do a quality job. We love that we can book online now.

Jo
Review №36

Awesome office manager named Sara she helped me even with my crazy schedule! Courtney came to my house and was very quick and so thorough! My house just sparkles! Thank you ladies!!

Ka
Review №37

Polished Cleaning was amazing! They were on time, quick and my house looked and smelled so clean. So happy I signed up for the monthly service because I want my house to look like this all the time. Plus I truly appreciate their professionalism and follow up after the cleaning. I plan to recommend them to all of my friends!

Ro
Review №38

Fantastic company! Not only do they do a good job but when we had a job for them that required very sensitive and loving demeanor due to the family circumstances, they lovingly went over and above. Great people at a great business with noble character! Thank you for being so incredibly helpful and wonderful!!!!

La
Review №39

Needed a quick scheduling to prepare for weekend guests. Anna worked me into the schedule the very next day. The crew arrived on time and powered through the house. They left everything sparkling and fresh. Hard working and efficient -- Nice people too!

Jo
Review №40

Every clean had been fantastic! Thanks Dewayna!!

Ly
Review №41

Greate service and professional. We have started using Polished Cleaning Services in Keller this week. Thanks Michelle and Jennifer. Also I who a plumbing service in Keller and know how important it is to be profession.!!!My name is Chester Jolly, not Lynn Hale. Sorry about that.

Su
Review №42

My house looks great! They were on time, thorough, efficient, and professional! I am very happy with the service!

Li
Review №43

My husband found this service for me about 2 years ago when we were about to have a houseful of guests. I have used them consistently ever since and LOVE them!! I have only had great experiences with them every time with wonderful people sent to my house, who always do a Superb Job!!Anna, who does the scheduling is a gem!! She is very patient (with my schedule changes) and very accommodating.I trust this service 100% and even have them come clean when we are out of town, so I can come home to a clean house! I could never clean my house as beautifully as they do, and will always use this service.I highly recommend Polished Cleaning!!

Co
Review №44

My husband & I were very happy with both the customer service and the cleaning itself. I worked with Bridgitte to schedule and I really appreciate how quickly she responded to all of my questions. Angelica & Stephanie did a wonderful job making our home look as though we had just moved in. They truly made everything sparkle! VERY impressed & would highly recommend!

Co
Review №45

I have thoroughly enjoyed working with Anna and rest of the Polished Cleaning crew. I worked with them long distance (Im in Florida) to arrange for cleaning services for my mother-in-law who just had surgery and wasnt mobile. They were very responsive and patient in all the back and forth to arrange for the cleanings. My mother-in-law has also been very impressed with the quality of cleanings (and that says a lot coming from her!). But what impressed me most was the honesty - my mother-in-law keeps a very clean house and they actually told her that instead of a cleaning every 2 weeks, she really only needed once every 3 weeks. Polished cleaning services is a company that isnt just out to make a buck, but strives on loyalty and customer service. I highly recommend!

Su
Review №46

Pleasant, thorough and professional...thats Polished Cleaning! Stephanie and Heather made my house sparkle!

Ca
Review №47

It was not a good experience Did not mop the floors good and now they are sticky. Didnt get any cob webs down Didnt vacuum corners good. Didnt clean glass patio doors. Didnt clean top of refrigerator . Didnt clean master shower floor good. Didnt dust good Very very disappointed

Je
Review №48

Love them!! My house looks gorgeous and so clean😊

Ch
Review №49

Some of the best customer service I have had with a maid service! Very pleased all around

El
Review №50

My future wife already works here. Shes happy they help her pay the bills.

C
Review №51

Great job cleaning my house! They showed up on time, did everything I asked and the whole family is happy!

Ly
Review №52

I hired them to clean the house we just purchased so we could move in and unpack w/o worrying about cleaning up after the previous owner. I was supposed to get the move in cleaning which should have consisted of their routine clean list, well let me say, I was very disappointed in what we received for the price they charged. And because we were in the middle of moving, unpacking.....and re-cleaning the house, Ive just had a chance to sit down and review them.First, I communicated with Brooke back and forth through email. The last email I sent was agreeing to a time of 1-3 (closer to 3) on Friday. Due to packing and getting things ready for our move it didnt dawn on me until that Friday that I never heard back from them to confirm. Friday morning I called to see when I could expect them, no one answered so I left a message. They called back and told my husband that we were never put on the schedule, but they could get someone out between 3-5. That was great because that time actually suited us better (even though through email Brooke told me their last time slot was 1-3).So the girl shows up at 3 and started with the bedrooms and master bath. I was here the entire time, and I thought she was cleaning.....I mean it sounded like it. I wasnt over her shoulder pointing things out, and I probably should have. There were still cobwebs in the windows, in the corners of the rooms, dust on the plantation shutters, the bath tub still had soap scum, the toilet still had a ring around the inside, and when I vacuumed again the next day, the vacuum cleaner was FULL of dirt and hair(!) and she mopped, get this....with a janitorial style DUST mop and a SPRAY BOTTLE! I didnt say anything because I figured she knew what she was doing, cause shes a professional cleaner and all......boy was I wrong.Later that evening my youngest child got a drink and spilled a bit on the floor, so we got out the Swiffer to clean it up and the cleaning pad was BLACK! Like the floor was never mopped and of course it wasnt properly mopped, not even close.Because we had the service on a Friday evening, I didnt bother calling because I knew it was after hours and their site states they only work on request on Saturdays, so I never called or emailed. Well Brooke emailed me Monday to as how the service was. I explained to her how dissatisfied I was with the service, first not being scheduled and then not having the house properly cleaned. Well I guess i should have called and left a message or sent an email because I was told in not so many words, that because the 24 hour timeline had expired, there wasnt anything they could do....I have to say, for a cleaning company, they clean very poorly. My definition of cleaning is obviously WAY different than theirs. Any reputable company would have offered to come out to rectify the situation free.So if you want to shell out a few hundred dollars for them to kinda wipe things down, then this is the company for you, otherwise look elsewhere. I have no intentions of ever recommending you to anyone I know.

Li
Review №53

Polished Cleaning is awesome! My house is so clean!

Be
Review №54

Awesome customer service!

Ya
Review №55

Not sure if it was bad luck or what but my experience was very disappointing. Let me start by saying that my house is petty organize and clean but I recently whent on a trip and when I returned I had family coming over (and a 7 month old baby) and I need it to get things done by the time they got here. The two girls that came were very friendly but I kept pointing at things that they missed (they kept saying sorry I missed this and that) but it got to a point that was uncomfortable that I just wanted them to leave so I can finish the job. They left and I had cobwebs in windows and in the corners of the rooms. They forgot (I pointed out before they left) dust on the kitchen on top of some decorative containers, on top of the refrigerator and on the open shelves. The worst part was in the tub I had some soap and dirt on the corner and when I pointed out the girl said that she scrub it and would not come off (after they left, I just spray a little bathroom product and cleaned it easily. Last but not least... my husband got home and found a bit of sweet potato on the floor from the day before (so you can imagine how well they moped). I really want it to love them because I need it the help but I wont hire them again.

Te
Review №56

Love this place

Information
19 Photos
56 Comments
4.6 Rating
  • Address:9800 Hillwood Pkwy Suite 140, Fort Worth, TX 76177, United States
  • Site:http://polishedcleaning.com/
  • Phone:+1 817-562-5500
Categories
  • House cleaning service
  • Cleaners
Working hours
  • Monday:8am–4:30pm
  • Tuesday:8am–4:30pm
  • Wednesday:8am–4:30pm
  • Thursday:8am–4:30pm
  • Friday:8am–4:30pm
  • Saturday:Closed
  • Sunday:Closed
From the business
  • Identifies as women-led:Yes
Similar organizations