Furniture delivery left at wrong address and in mail room rather than at door as arranged. Was able to locate it through kind neighbors. Called customer service where AI Robot was unable to understand the problem and offered no useful information. Found local freight number and very polite night person, delivery was dumped at 1702 today, was able only to suggest I call Thursday and talk to day dispatcher. Truly annoyed as I am physically unable to haul the chair to my building (apartment). UPS has a long record of doing better, especially since every building bears signage.

The folks who work there are great, I will be reserved because UPS it self is not good about there time and promised delivery date!!! We put the skid up for bid with a FIXED date. UPS freight won the bit and confirmed delivery, it arrived a week late. Blamed it on the snowstorm that went through 2 Weeks prior. Had employees here for a week, hotels, meals and miscellaneous expenses cost of company another week hotels meals, hotels and miscellaneous expenses. Then they had there charges based on 400 lbs. Pallet didnt weigh more than 200 lbs. Completely unacceptably, cost us over $10,000 in addition and Im contemplating a Law Suit!

This review is for ups freight in general, not this location. Important shipment has been sitting in Orlando for 3 full days untouched, called to find out they have trailers everywhere that need to be unloaded. This is a non peak time of year, totally unacceptable. They say due to the virus they are not making refunds or keeping any promises. Much better LTL carriers to use, never ups freight again for me.

Not a good experience drove 45 minutes and could not get the palette off my truck did not ship with UPS.

Not a happy place, or happy people.

I shipped my pallet and it arrived at the destination exactly when they said it would!

Rude people no help they could care less for your business.

I love go there amazing workers

Have been here many times to pick up awnings they are always courteous and do not mind the intrusion.

They have great hours customer service is awesome theyre always there to help

They take care my package

Fast, efficient