After spending $100 on a service technician to come out. He reported that there was no way that the cable wire could be connected to the television at its current location. I told him to put a temporary Cable until I could find someone to put it in the walls. He decided, instead of running it along, the wall like normal people you wanna do. He decided to run it across the floor and also put nail holes in my new floor. There are so many other options for television these days, at least consider other options

Julio was amazing. He listen any confirmed deck promotions and never said no. He always said let me check on that and he would give an alternative if not resolution without having to back-paddle. You love Xfinity and their service offers.

I just had possibly the most pleasant customer service ever! Thurston was so sweet and kind. I regrettably don’t remember the gentleman’s name who greeted me when I came in but all around just so nice!!!!! Great people you have here!!!

They have improved a lot. They welcome you in front of the store to keep safe distance. If there is room they guide you inside. Last visit was friendly, satisfying and professional.

Andrew was extremely nice and personable on the phone but he told me I had an appointment for intallation and I was informed that he did not. So i had to drive to the store and wait in line to speak to someone in person after spending 2 hours on the phone. In the store they were super nice and helpful, but all i had to do was fill out the same digital form I had originally filled out. They resolved the issue by helping me get a discounted install fee and are coming out very quickly. Thank you Xfinity!

If I could give 0 stars I would. 0/ 10 DO NOT RECOMMEND THIS COMPANY AT ALL!!!They stood me up 3 separate times to install my internet. I called each time and they had no reasoning why they didn’t come. Then wouldn’t let me go pick up the equipment on my own to install myself since no one would come do it for me. I guess because they want me to pay the $100 install fee. Absolutely terrible service! Needless to say I canceled my service with them and am expecting a full refund of what I paid. So so so soooo so bad literally never have had such a bad experience in my entire life. Especially being a new customer

Im extremly disgusted with how unorganized this company is and how poor customer service is. Call back is not a thing for them! i had a nightmare time comsuming experience tryin to set up a new account. Literally days trying to set up a service i assumed would be easy,. Waited over a week and asked to wait longer due to a mistake on their end. Just extemely frustating company felt my time was not valued they ate it up on the phone and asked me to wait longer so im paying for a mistake they made.

The people were very nice and very helpful and it didnt take too long.

We went to turn in equipment and open a new account today. Andre was very helpful and clear - he took his time to explain the process and details. Really appreciate his help!

Great costume service the young lady was polite and pleasant to communicate with keep up the good work 👍🤗🤗

Process wasnt clear. They have a canopy outside that you need to checkin before getting in line before being escorted to inside seating. Then you get to wait for an agent. Everyone was polite and friendly. Transaction went smoothly (returning a Flex box not requested).

I had a appointment at 11:45 today and I got there on time I checked in through my phone and it said wait until I get a text to come into the store. So I waited in my vehicle until I realized that 20 minutes pasted. I starting seeing people line up to the door a representative came out to check people in.Why wasn’t I texted to come in and now I’m last I want to cancel service with this company because it’s poor service and communication you guys need to hire staff that is customer service friendly and looking out for the customers. There is no excuse for this we are in a pandemic so safety first there is way more people inside the City should be notified and this place fined for not following ordinance!

Xfinity is notorious for sub par customer service but no one told the exceptional staff working at this store. They were so fast, kind, and caring. They had everything so well organized. I walked in expecting an ordeal and left with a smile. Dont call (still a lot of opportunities) go in.

I had a good experience at the store, they were busy but everyone was in a good mood because the entertainment was good,I enjoy a nice Old movie which was good and take my mind off the wait.

Had a fantastic experience getting set up for internet and mobile with Glen (name tag said Thurston). Kind, helpful service

Needed to get an update on my account and received great service and questions answered

This was the worst customer service. I walked in and asked if I could order home phone service and the employee said the only thing that you can get is a Triple play package (internet, tv,and home phone). This is not accurate information. When I said I do not need tv or internet he replied...Then we cannot help you.

Very impressed with the service. I was in & out in less than 10 minutes with Cable & WiFi. The lady that helped me Shanqi answered all my questions and made me feel welcomed.

The fine folks at this Comcast store were very helpful and knowledgeable I got everything I needed and was out pretty quickly highly recommended

Xfinity hasnt always been my favorite (especially over the phone), but I will say I had a great customer service experience at their store recently. I came in after being exhausted by their phone system. The customer rep was awesome! He knew exactly how to solve my problem and I was out of there in five minutes. He was super friendly and empathetic. I highly recommend visiting the store in person if you have trouble with the automated phone system and telephone customer service reps who have no clue what theyre doing. The team here is great!

Granville, is the best employee you have, I cant imagine how many years he has been there. Always a smile, complete understanding and ability to assist with problems one may have.Give him a raise!!!

Easy transaction Gave me a proper receipt for returned goods. Always get a receipt for returned equipment. Peace out.

Wish the people spent more time waiting on customers and waiting on their own phones and dealing with their own lives on their own cell phones didnt get much done other than the fact that just got inconvenience and had to switch over to a new phone.

Choose Atnt. Promise it would be better

Horrible Service and even worse customer service. My internet connection is terrible. It comes and goes al the time. They check my house connection. They run again the cables and still the same. Now they say it is the modem/gateway. They wanted to charge me to ship a new one. So I decided to exchange it at an Xfinity store. They didn’t tell me how much the wait was going to be and they made me wait outside all though there is plenty of room to be inside and maintain social distance. Unfortunately I don’t have many choices for an internet connection in my area. Runaway from Xfinity/Comcast if you can. At least they should have a better customer service.

Loved it! Great service

Extremely organized check in process and timely service by people who know their job and how to deal with customers. Very polite staff.

This is the spot you want to get your Comcast stuff i got wifi here nice staff and they help you get the best plan for you. I feel hooked up

The service from Xfinity has gotten better over the years. This place had my problems solved and out the door in no time. Thanks for the nice quick work.

The set up and design of the store is very modern and cool but the staff is not enough to deal with many clients at the same time. Like today, aroun 4:30pm...only 3 employees for 16-18 clients...thats crazy! I wait almost 50 min for my turn.

Xfinity telephone customer service and Assurant mobile insurance couldnt resolve the problems with my phone but Latonya at this Xfinity location handled everything immediately. I was incredibly impressed with her service especially when I was able to leave with my new phone. Excellent!!

Service was good, waiting outside was kinda hard. When the employee came out to call your name when its your turn was hard as you couldnt hear your name. A better way could be done. Employees were great

Bought a modem that is supposed to be an immediate activation. I come home and it would not active and I miss an important zoom meeting. Tried to call them and they would not respond and a robot told me a technician will come few days later and I miss more of my zoom meetings.

Nice and friendly staff. Convenient office to wait in line

Horrible....waited over 30 minutes. The final gentleman I dealt was wonferful, Daniel was terrific! The waiting is typical.

Excellent customer service, a little wait bc they were understaffed that day otherwise the guy who helped us was excellent and resolved our problem immediately. I would definitely go back to this location

Had a great experience with my visit...the sales team was very helpful and friendly...and time spent in store was under 10 minutes

I had to wait outside until someone came and took my number. Some time later, someone came out and I said I just had an exchange. We did it and good bye This is my first ever fast visit to Xfinity!

Horrible customer service and wait times here. Almost as frustrating as trying to call xfinity.

Review for Michael and Abdir in store and Justin and Marthias for install. Great great job.

Shaclay was amazing help she go the extra miles to help me with my services. thank you!

Besides the fact that their own website stating they open up at 8AM (actually its 10AM), it went smoothly...unusual for Comcast, who dont understand the concept of customer service 🤔

The representative was knowledgeable and took care of my technical problem.

Had reservation/appointment...still waited 40 mins!In long line 2 teenage girls on the phone walking around almost bumping me disregarding clearly marked social distancing and ignoring polite requestsStore personnel just shrugged nothing to doUNSAFE! DISORGANIZED!

I returned everything and canceled my account a month ago. The lady that took care of me told me that everything was fine, and I did not have to worry about anything. I just received a mail stipulating that I own xfinity because I didn’t return the equipment, which I did. And I don’t have a receipt to prove it because she didn’t give me anything. They are thief and dishonest people, and I will never ever use xfinity again.

Hours are not reflected properly. Website says 8, I get there and not open till 10. Huge difference and a waste of a drive.

Wait time extremely long for something simple. I came to do

Joseph is just great very helpful and extremely knowledgeable ,thanks again for your help

Could someone explain why you’re stores are closed and have been for the last two months?? I would think that a cable company would think of themselves as an essential business.. The entire state is open but you can’t get a new cable box.. Funny how AT&T stores are open... Also, don’t bother calling in to Comcast to book an appointment unless you don’t have a job and can spend your entire day on hold.

Awesome service made it very easy to return my equipment no waiting

This is the place where we go and are usually angry, as I was. (The phone customer service is deplorable) so I went there to get my service straightened out. The sign out front is incorrect and gets you annoyed. Once inside the service rep listened to my issues and went over them and the services. He was extremely patient. I did leave there happy. He name is Julio.

This store is awesome. It can get busy; however the staff is excellent. They take the time to help, thats hard to find these days.

Really helped me out. Abdir and Michael in store and Justin and Marthias with installing my cable. Need more employees like these guys.

It was friendly and fast service

To high prices for seniors on a budget and never answer dont want to talk to a machine and got a whole nother year on my contract from one of their workers

Very Friendly Staff and not a long line.

We waiting for 45 mins there was two woman inside one in the back one outside the greeter and a guy that came outside they where moving slowly

Shona Bryant at this Fort Lauderdale location is such a pleasure to work with. She is helpful and professional, and has helped us every time we’ve needed that personal touch. Can’t say enough good things about her!

Fantastic service. Great staff, very professional. Solve my problem 100%

Worst customer Seevice. I had to go 5 times and they have a different story every time and you have to wait hours to be helped . Horrible!!

Store is closed with no signage about when it will open or how to make appointments. Customer Service has a four hour hold time. I understand covid restrictions but you can at least have a few people inside.

The store on Federal Hwy in Fort Lauderdale gives excellent customer service. I found out that I cant get internet were I live, and they had no problem cancelling my servoce.

Long line-(50 minutes wait ) to return equipment... Bring something to eat with you while waiting in line,..YOU WILL BE THERE FOR A WHILE)!!

All i can say of xfinity is that they have a great system but terrible customer service!

Quick, knowledgeable, and businesslike. Perfect service from Michael.

Representative Daniel was professional patient knowledgeable and willing to go the extra mile to give service that was above and beyond

Great good service. Met all my expatations. Great gentelman

There is no deals and will charge extra for any reason they see fit, never had a good experience in over 15 years with attempting to deal with their service

Short wait, super clean facilities, and the staff was beyond friendly.

Transaction went smoothly, but no reason customers had to stand outside in inclement weather while there was plenty of room inside.

I am a 78 year old x veteran. X cop. Joseph was very kind to me took good care of me. He solved my problem.he is a definite asset to your compan

Great staff.

Very safe, masks and distancing required. Knowledgeable staff did an excellent job with my tech problem.

Had an awesome experience here the young lady was very knowledgeable and kind. I thank God I got her just forgot her name

Customer service is awesome very pleasant experience

This store is a good one. And the representatives are pretty cool.

It is clean and I didnt have to wait too long for my appointment time. The associate I dealt with was nice enough and very mechanical, could not answer my questions regarding the billing, only tell me limited info from the computer. As far as comcast/Xfinity is concerned, I would never have them as a service provider. The rates charged are way beyond my ability to pay, I live on a small fixed income in a senior 62 + apt complex and we can only have Comcast as the building owners have made everyone have the hook-up with their service, nothing else allowed. Most cannot afford this and go without or have the minimum at about $55/mo.

Employees courteus and very helpful

I a have no soliciting sign up but they still put flyers on my door.. classic

Crowded but great customer service.

Very helpful and polite staff. Got it done in record time!

I truly like the Xfinity store. I like the New setup the Management his done great improvement. theEmployees are amazing. why because they work extremelyhard so that you can be happywhen you leave. Believe it or not you truly Matter to them. Xfinityreally care and value all of yourconcerns. Oh yeah pleases havepatients with the parking. Whybecause everyone is important😄P.S.Keep up the Outstanding ServicesXfinity love that name!Mrs M

Ok but wait is long even with appointment

Friendly and helpful staff.

Went to get my equipment and it was quick and easy

Slowwwwwwwwwwwwwwwwwwww. They do not have an efficient process in place for anything. Always expect a minimum of 20 minute wait time in an outside line in the blazing heat. Large store for nothing. 👎

Quick and friendly staff.

Great service, pleasant personnel.

This is the worst location I was waiting more than 45 mntes and still in the line .better do not come here because you have to be in line long time and more than 20 people on line

Ok service.

The service here always comes with a smile. I was really grateful for the staff at this location when I needed to add a router/modem to boost my Internet speeds. The guys and gals working were very knowledgeable and our interaction felt genuine, like I had a friend helping me through the process.

I loved this place. I have many years of experience with a number of cable companies and their customer service stores, and most recently dealing with Cox Cable in one area and now Xfinity in this area. I can saw beyond doubt, that this store is fantastic in comparison to other in my experience. Very friendly staff, very helpful and thoughtful. They were proactive during the several times I have been in the store, and I have never had any lengthy waits to get served. On one occasion I left my notebook (a big deal) on the counter in the store. They put it aside and kept it safe until I came back to retrieve it.Even though there are other Xfinity stores closer to where I live, I choose to use this one as they are best in class, and reflect favorably on the Comcast service. I love going here, which is the Google Maps definition for a 5 Star rating. Highly Recommended.

Gentleman helped me and I was out the door in no time. He was very knowledge.

Michael was a great representative.

I just don’t like the fact the internet tells you they’re open at 8am, but once you arrive the sign on there door says open at 10am. Someone needs to fix it. Cause now I’ve wasted 2 hours waiting for them to open.

Be careful what you sign up for! Was given a trade in offer two weeks ago but had to wait for phone on backorder. Went in today to finalize trade in and offer had dropped from $515 to $338! And nothing I can do apparently. Not a happy customer. So make sure you finalize whatever they offer you while in the store!

Once inside it took 5 min to replace my tv box that stoped working 3 days ago

Not as crowded as other locations. Driving the distance was worth it. Well stocked. Pleasant staff. Fairly fast service.

This Xfinity store is truly state of the art. You will not believe that you are in a Comcast store with all of the high tech equipment. They have all the latest gadgets such as phones, modems, boxes And other technologies that will make your home a smart home. The service staff is wonderful to work with.. They get you in and out expediently.

GREAT, EFFICIENT SERVICE! THANK YOU LJ(LATONYA)!