user
ServiceMaster By Johnson
202 Wales Dr, Folsom, CA 95630, United States
Appearance

Comments
Jo
Review №1

When my insurance adjuster sent me a few companies I could use for my water damage. I did my own research on each of those companies and was able to find some good reviews for ServiceMaster. I am so impressed by this company. I have never had to deal with water damage as extensive as this. They were very clear on what they were doing at all times. They were always on time. Every time they were going to do work, they were clear and made sure I knew what was going on at all times. They were very respectful of my home and cats that were always trying to be nosy. I would highly recommend this company!! Definitely FIVE STARS!!

Ra
Review №2

Change your address and I’ll take this down. You don’t have permission to use my personal address and I’ve put up with it for 4 years. We get your mail, payments, random people coming asking for you, this is a residence not a business. I’ve reached out to you by phone several times and I’m always told it will be handled and it’s not. Maybe trolling will help.

Ka
Review №3

James and the team did an amazing job assisting me with drying out the water loss at my home. They were timely, always professional, and they got the job done! Highly recommend them!

Ly
Review №4

This company was amazing. They responded to my call immediately and took action. They were able to get all the moisture from under my hardwood and saved me an incredible amount of grief. They were prompt, courteous, and professional. I would certainly hire them again if faced with another water dilemma.

Sa
Review №5

We had a bit of a slow start because my call was routed to Lodi (!!) and they were going to send a team from there. But as soon as I got ahold of the team out of Diamond Springs (15 min from my house) we were good to go. James the owner called frequently to check on things. Caleb the mitigation team leader was intelligent, professional, a good communicator, timely, and efficient. The rest of the team was very respectful and professional as well. This was a good experience, even though the reason for our contact was unfortunate. (flooding) They got us cleaned up and certified mold-free as quickly as possible.HIGHLY recommend.

Em
Review №6

Fast and efficient.... Customer Service is what we appreciated the most. We lost use of our kitchen and where shocked they gave us $100 gift card for dinner. Will definitely thank our State Farm insurance agent for recommending them.

10
Review №7

The difference between this company and another company I used was night and day.

Ja
Review №8

Service Master’s came out after we had a toilet overflow into the hallway and bedroom. Yikes! Service Masters responded very quickly and had things under control in a short period of time. We highly recommend them!

Da
Review №9

I had a small water damage that was a big pain to me!The technicians were clean, polite and uniformed. They were very clear on what needed to happen and took the time to explain everything that they needed to do in an easy clear way that I understood. They kept in communication with me every step of the way. Very fast response and honestly made a tough situation way easier giving us peace of mind that everything was done right.

Al
Review №10

Had a major amount of our home that needed demo because of roof damage. Every worker was very professional and accommodating to our children during the project. Even with having to redo all preparation that another company didn’t do properly, we are truly grateful for the prompt and professionalism of all employees.

Ka
Review №11

The entire team were very informative, helpful, polite, and professional. They went above and beyond to be sure that I knew what to expect during the cleanup process. All of my parents belongings were packed and taken care of as if it were their own. The damage to the house was extensive, and the conditions in the house were hot and uncomfortable, but they continued to work without complaint. I would definitely recommend them to anyone that finds themselves in the same situation,

Sh
Review №12

Service Master came to our house in Cameron Park. Did a great job of cleaning up our kitchen from water damage from a burst pipe. They were prompt and made sure we were well satisfied. I would highly recommend Service Master .

ka
Review №13

James and Caleb of Service Master were great to work with! They were professional, kind, and answered my questions in a time of uncertainty.

Na
Review №14

After water damage in my kitchen, my insurance company recommended ServiceMaster and offered to contact them on my behalf. 45 minutes later they were there. The workers were courteous and worked efficiently. The crew foreman took the time to explain what I could expect to happen during the drying out process and beyond. The drying fans were in place and running 24/7 for 8 days and the damaged floor and cabinets removed.The contents of the cabinets were carefully packed and stored in another area for me. At the end, the President, James Johnson , took the time to explain what needed to happen after he completed his part of the restoration of my kitchen. That was a great help.

Su
Review №15

We had a great experience. Our insurer recommended we call and James helped us save on the cost of an after-hours service after assessing the situation of water leak from refrigerator. They came early am next day and got floor up and drying machines humming away. Caleb was very fast and good. They also did the pack out of the house when the floors were replaced and that was well done and efficient too. They really made a bad situation much easier to deal with by giving professional advice and working with a smile. Good job yall!

Ro
Review №16

The inflow line to my toilet recently burst and totally unindated my bathroom and entryway foyer with a half an inch of water. My insurance agent routinely uses ServiceMaster Restore by Johnson and contacted them. They arrived within an hour and removed the carpet, vacuumed-up the water and setup fans and a dehumitifier to dry the area. I would strongly recommend SM By Johnson. They were very professional, quick to cleanup the damage and continually assured me the situation might look bad but there was a lot they could do. Over the next three days, both of the owners called me on two occasions to check how the area was drying and asked if their was anything else they could do. Great people that Ill call if ever needed again...hopefully not.

Ti
Review №17

Very fast support for our bathroom leak and awesome customer support.

Ka
Review №18

ServiceMaster Restore by Johnson truly stands apart from other ServiceMasters. When we had our recent water damage, James ServiceMaster responded to our emergency. They arrived so promptly and guided us through what we needed to do in such a stressful situation. They calmly answered any/all our questions. (We had alot! lol) They communicated directly with our insurance providers and took the confusion away from us. Because of their quick action we were able to salvage a great deal of our things. Now our home is back to as good as new. They truly made a horrible situation better. Thank you.

Information
6 Photos
18 Comments
5 Rating
  • Address:202 Wales Dr, Folsom, CA 95630, United States
  • Site:https://www.servicemasterrestoreds.com/
  • Phone:+1 916-983-8084
Categories
  • Carpet cleaning service
  • Water damage restoration service
  • Commercial cleaning service
  • Fire damage restoration service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations