I had used this service several times over the course of 15 years that I have owned my home. I needed some voluntary shrubs removed, as well as a quote on the two trees in my front yard. I set up the appointment with the office, explaining that I am now working out of state and would not be present during the appointment. On the day of the appointment, I received a confusing voicemail from the arborist, asking me what I wanted him to do to the trees. It was confusing, because Pings always previously gave me a recommendation on how to care for my trees. (Arborists typically have a degree or licensure for this expertise. My college degree is not in this subject.) As I work night shift and am working in another state/time zone, I returned the missed call and left a message. I did not receive a return call from the arborist. The next week, I called the office, and the office said they would reach out to the arborist. I then received an email, stating the arborist would not give me a quote unless I was physically present. I returned an email inquiring about the reason. I also asked whether the arborist would be willing to do a video call with me, considering I am out of the state. I have yet to receive a response.

Horrendous. No communication. From estimate to finish, it took them two months to complete the job. Overpriced. You pay a premium, and they act like they’re doing you a favor to do work for you. They want paid half up front, then they forget about you. When you call and ask what’s going on and why the work you hired them to do isn’t being done, you get lame excuses and attitude. No respect for the customer’s time wasted waiting for them. I hired them to remove one tree, and I went above and beyond to make it as easy for their crews as possible. Yes, it was a big tree in a confined space, but not enough pre-planning and care was taken to protect my property. They tore out my phone and internet cables twice, grazed my garage marring a fresh paint job, and damaged the aluminum siding on my porch. Too much bombing, and not enough rigging. My yard looks like an artillery barrage hit it. I was going to overlook the relatively minor damage they caused (and the delays), and hire them to trim a couple of other trees in the fall or winter. Not bloody likely now with the disrespect and lack of communication I received from their office. I wouldn’t hire this outfit again to rake my leaves.

Very polite, quick response, estimate was much higher than expected

Great company, great communication, was recommended by a friend and not disappointed.

Very professional and safety conscious. Called and they had a crane at my house in 2 hours. Our house was hit by a fell tree in the Carmel area and Pings came out fast and removed it quickly. Pings is the best, highly recommended.

I have used Pings for thousands of dollars of work - taking down trees, pruning, treatments - since moving into our home 10 years ago. Their arborists are truly experts. Unfortunately, my last engagement went very poorly. The issue - they come and review the work you need while you are not at home to be able to discuss. This always made me nervous, but it has been ok in the past - probably because we were just taking entire trees down (straight forward). This last spring, I asked for a large arm/limb be removed from one of our trees. They gave me an estimate of $279. It was one cut and one long limb, so this seemed reasonable. They said they would be out in 2-3 weeks. After over 4 weeks, I had to call. Next issue - they come and do the work while you are not there for discussion/approval. I came home after work, looked, and realized that they didnt remove the limb at all. They removed a tiny branch off of the limb. Small enough that we could have done it ourselves and could have been yard debris after a windy storm. FOR $279!! I assumed that they must have made a mistake. I called and they sent someone out (I insisted on being there this time). Without being able to see the tiny twig his team cut, he said that their work was correct and that if I wanted the whole limb it would be $379. I realized that I was being taken. They didnt want to admit they were wrong and have to send the crew back. After many calls/emails where I explained that I was happy to pay them $279 if they just completed the work - no problem, they sent it to a lawyer. I was asked to respond within 30 days with a response, I did, and the lawyer dropped it. So, now they have sent me to collections... Ive spent thousands with them, but now its principle. Its not a professional way to treat a repeat customer that is 100% willing to pay for a done job.Im not saying dont use them. We did for years. However, DO NOT let them to estimates and work while you are not there. Their idea of a tree, branch, twig, etc... may not be the same as yours.

Great company