Nice people, very professional and were always helpful and attentive to my insurance needs.

I absolutely love my State Farm FAMILY! They are considerate, very helpful, friendly and fun! I love all of the girls that work with Doug Mercer, especially Kiara! She is like a friend to me! Ive also done price checking with other insurance companies, and State Farm beats EVERY one of them. I got 1 quote that was about $10/mo. cheaper, but, there is NO WAY I am leaving Doug Mercer to save $10/mo.Thank you, thank you, thank you!! Happy New Year!!

State Farm has been my insurance agency for a very long time. Doug Mercer is the best insurance agent Ive dealt with. He looks out for his clients and does an excellent job. I can always rely on him to answer my questions and concerns promptly.

I have absolutely LOVED working with Doug and his staff over the last few years. Very personable & attentive! I recommend their office to everyone.

Doug Mercer prides himself in putting customers first. He is always kind and giving and will clearly explain the answers to any questions you may have. I have and will continue to recommend him to anyone looking for an insurance agent.

Ive been using Doug as my insurance agent at State Farm for quite some time now. Hes honestly the best and Ive never had a problem. I can trust him and thats whats important!

Douglas Mercer at State Farm provides great service. He is always looking out for us and provides clear and helpful information. State farm is definitely the best insurance company we have ever used.

Doug Mercer at State Farm: J Douglas Mercer is so wonderful at filing claims for me. They really helped me to figure out my claim after I got in a car accident. Their assistance was needed and much appreciated.

I have been a client of Dougs for over 5 years now and he provides me with wonderful service always. I had State Farm where I used to live so when I moved I decided to check out the agents in the area and he was perfect.

Doug is someone who will always look out for your best interest. I have been working with him for so long I cant imagine anyone else handling my insurance. He even makes the kind gesture of calling you on your birthday!

I just filed my first claim in the ten years I have been insured through this office. I struck a deer and the whole process was handled very well. I am happy to have a good group of people to work with me on that side.

The girls he has in the office are very rude!!! My payment should be taken out of my account on the first of the month and they are always the first ones to get their money. So they call me on the 6th of the month telling me that my payment hadnt been made because of insufficient funds and asked if I wanted to take care of and of course I did so I charged it to my credit card then find out the charged me two 28.00 fees after taking the only money I had in their. So they took my money for my palyment plus I charged it on my credit card. Now if thats not a scam I dont know what is! I am getting my money back!!! They owe me!

He really cares about his clients. He is a hard worker, he really explains things thoroughly and in a way so that you understand. I would most definitely recommend Doug Mercer to anyone.

Ive been with State Farm and Doug Mercer for 4 months now and I couldnt be more satisfied. Doug is very kind and he always puts the customer first. He is really personable and is very informative on incentives and discounts to help save you money.

If youre looking for the best auto insurance agent in Fenton, MI, J Douglas Mercer is the one to go with! Everyone there does a really nice job answering my inquiries throughout the process. Overall, everyones wonderful and I highly recommend their services.

During our twenty-plus years working with Doug and his team we have always had complete confidence in the help and advice given to us.

State Farm gave me a scholarship when I was younger to go to college. Since the I have been a state farm girl and Doug has been my agent. He does his best to provide me with clear and helpful responses which is why Ive stayed with them.

Weve been very happy with Doug and State Farm over the years. When I had an accident they handled it very well, and weve even recommended him to a few friends who were looking for insurance.

I have had auto and home insurance through J Douglas Mercer the past 6 years and would recommend them to anyone because of how much we like Doug.

Doug is the best at what he does, helps me continually improve my knowledge of insurance and financial services!

Doug Mercer and his staff at State Farm have a friendly approach to providing insurance and retirement options and have been very helpful in providing me with the best vehicle insurance to meet my needs.

They were able to handle my claim quickly and professionally. I have been insured here for eight years and this was the first claim I had to file. I am so glad I can count on them getting things done for me.

Ive been a client of Douglas for over 20 years. The reason why Ive stuck with his services is because of the personal attention he gives to everything. He gives extra attention to things when needed.

I feel like Doug is not just a typical agent. He is not someone you will never hear from and I like that over the years I receive updates and info through email, mailers, etc. He was phenomenal with the claim he handled for me, too!

I have been so happy with how Doug continues to handle my auto, health, and etc. insurance. He is a very nice guy who really cares about his customers and takes a personable approach to business which sets him apart.

Doug handles all of my insurance. I havent even been with him a whole year and I can already tell you hes the best. Im glad I trusted a friends recommendation and went with him.

Ive been a client of J Douglas Mercer for 4-5 years, since moving to the Fenton area. He is always there to answer my questions and is so helpful addressing any concerns I ever have. I surly recommend him!

The customer service here is just top notch. Everyone in the office is responsive, attentive and they let me know about available to discounts for my policy.

Doug and his staff are very on top of their customer service. Any questions you have they are answered promptly and up front with what exactly you get out of your policy.

They are great with keeping you informed with any new coverage offers or discounts that they might have by sending out flyers and mailers.

I recommend J Douglas Mercer to anyone in the Fenton area. Great service and helpful staff.

All doug mercer is concerned with is collecting your money. My truck was rearended and I took it to a state farm approved shop ( now thomass). The estimator screwed up so instead of fixing it properly they just made it look pretty. After the rear end and transfer case ate each other up I had the frame checked by an independent shop. Nothing was straight, and their solution was to send me acheck for under $300. It cost me $3,000. 100% guaranteed, right. When I asked for a copy of all my repairs, then doug cancelled that request and fired the receptionist who put the request in to lansing. That was when left state farm after 15 years with state farm. Matthew Grice.

I go to Doug for auto, home, and I have insurance, and i have annuity through them. He has experience, is knowledgeable, explains things clearly and has a great attitude.

Ive got auto, home, and a small life policy. Doug really goes above and beyond, even helped me with some financial planning. If you are in Fenton and looking for an insurance agent that you can trust.

I am disabled and Doug went above and beyond the call of duty when he took care of some issues with my life insurance policy. I am completely satisfied and impressed with his professionalism and commitment to his clients.

When I want to discuss things with Doug or ask him anything, I get the personal attention I need. He makes the time whenever I ask him to and you dont find service like that very often.