Rented a carpet cleaner. Everything from beginning to end was perfect. Reserved everything on line, went to pick it up.The gentleman gave excellent customer service a d I was in and out.EVERY rental I have done has been perfect with them.

They need to improve their rental process, long line of people waiting while some employees stood around chatting with eachother, only one guy working the rentals. I understand the rentals may require some training, but you could at least have employees helping out in other ways (e.g. taking peoples order while in line, ringing them up and printing the contract, etc.) While the rental specialist demonstrates how to use the equipment, helps load it and answers any questions.

Web site says they open at 7:00 AM for tool rentals. No one showed up until 7:30 AM. One person who was now going to train someone. Over 1 1/2 hours to rent a lawn roller.

Always an exciting store to visit and they have everything I need when I go. They have some older employees working in certain departments that are very helpful and knowledgeable about their department. Love their website and that you can have items not in store shipped there for free. I also like the fact that they offer tool rental. Highly recommend.

Apparently if you ask someone if they still thread pipe here they rudely tell you they dont. Then clown #1 tells the other employee that they have one. I asked where and clown #1 says in plumbing. He cannot make eye contact with me and will only look at the the other person I asked. I go to plumbing and look around. Cant find one. I ask the low rent santa (clown #2) in plumbing if they have one and clown #2 rudely tells me they dont. I said another employee said they did. He then points to the shelves indignantly and tells me to look around then. I told him I was just stating that someone said they did. Clown #2 proceeds to get angry and tell me that they dont have one and he cant control what clown #1 says. Every time I unfortunately go to this location I deal with situations like this. I would suggest you shop anywhere else unless your shopping preference includes rude and unhelpful staff. 0/10 Will not shop here. Lowes is right across the street where the employees in fact are not rude to you.

Rented equipment here, charged a fee worth 75% of the rental because I didnt spray it down with a hose. Cleaning fee not disclosed by staff at time of rental. Went elsewhere to get my other supplies, very poor customer experience.

Good prices on trailer rentals.

They have what I needed at a decent price