Maestro Bruno is a lovely soul. Very informative, no pressure sales, and a delightful person all around. He is very knowledgeable, and helpful. Definitely going back.

Wonderful place, great atmosphere. Anyone looking for a piano should really check this place out. Many different pianos for any budget!

Good place to find Steinways. Specializing in 7ft Steinways. The staff was very friendly and helpful.

The gentleman we worked with us spent a lot of time with us explaining the pros and cons of each piano we were interested in and gave us a great breakdown of pricing.

The entire experience with Piano Gallery was exceptional. Dan and Jason made the purchase painless. They provided guidance and recommendations - and we felt truly part of their extended family. The delivery, setup and education was flawless. We will enjoy our investment for many years to come, knowing that the Piano Gallery team stands behind us.

This review is way over due (like 4 years). Four years ago, after we had just settled my moms estate, I decided to use some of the money towards a piano. There was never money or room in our house growing up for one. I began taking lessons in 2007 using a Yamaha digital keyboard and every time I spoke with mom on the phone, she always asked me how my lessons were going. My piano teacher suggested that I look into a hybrid piano since I liked the digital aspects but wanted the feel of a traditional piano.I stopped by Piano Gallery the Sunday following the Memorial Day weekend. There were cars in the parking lot but the door was locked so I called the stores number and Bob answered. He said they were closed that day (there was a private event) but asked me if I would be willing to wait a few minutes and he would be right there. Bob arrived within 5 minutes.I told Bob I was thinking about a hybrid and he showed me the Casio Calviano GP-500. Bob patiently walked me through the construction and features and played it so I could hear the sound. The retail was $6000, Piano Gallery was selling it for $5,000 but Bob agreed to take my Yamaha in for a $500 trade in and luckily, there was a $500 promotion.I emailed my piano teacher for his feedback (he said go for it) and midweek, I came in with my headphone and had a practice run with piano. Finally, I came in on Saturday and purchased the piano. Bob arranged to have it delivered that same day.This piano is one of the best purchases I have ever made. I play I nearly everyday and I think the quality of my playing has improved quite a bit because it has the sound and feel of a traditional piano. I am able to practice with my headphones during the work day (my husband works at home). I am also able to easily record songs using either MIDI or WAV format (USB drive).Thanks Bob!Sue

Awesome experience, great customer service. Very knowledgeable people.

Piano Gallery is by far the best choice in DFW for purchasing or renting a piano. Dan is amazing he took his time with me and explained every single detail as I was purchasing my first piano. I am thrilled with the experience i had there and I know you will too. Enjoy!

Went to piano gallery several times during 4-5 years, and finally got the piano. Highly recommended. If you like music, not a professional musician , want a piano with great sound and affordable price, this is definitely the best choice. Never regret that I bought the used yamaha here, and I dont think the quality is less good than the new one. Happy to have music with me now , everyday, whenever I want, I can just go to the piano and play it.

My experience with Piano Gallery was tremendously unpleasant and I wouldnt recommend it to anyone.Even after clearly telling them what I was looking for and what I could afford, Dan and Bob insisted on showing me instruments that were way out of my price range. Bob acted like a used car salesman, trying to pressure me into buying a brand that I hadnt been considering. (Amusingly, Bob took a call from his veterinarian while I was there, and then told me about his dogs surgery from ear fluid... Seriously, I hope his dog is OK.)After I went home, I did more research and decided that I wanted to buy the used piano Bob had offered at a discount. I tried calling to talk to Bob three times; Dan gave me the cold shoulder the first two calls, and on the third, Bob said the piano was no longer available.So, I ordered the same piano online, brand new, and nearly $400 cheaper. It arrived (with free shipping) in just a few days. The online store where I bought it even thew in a nice pair of headphones for free.Piano Gallery didnt listen to me when I told them what I wanted, they didnt treat me like a serious buyer, and the prices are better online.

Whether you are looking for a Steinway (high end) or a Yamaha (high end, mass produced) ...Piano Gallery in Dallas is AMAZING. I worked with Dan the owner and bought a Yamaha C3 and we love it! Piano Gallery has a huge selection and the customer service is great.HOWEVER, you still have to personally select the right piano for you.

I went in to just look at a piano. I had my kiddos with me (ages 6&7). I was interested in a Baby Grand player piano. Upon entering I met Dan who quickly makes you feel at home. He took me to look at a few Pianos and there was a gentleman enthusiastically playing a piano for some customers he played so beautifully (Bob), I couldnt help myself I had to sing along. Dan showed me a few pianos and left me to soak them in.While looking around Bob stopped by to talk about what I wanted in a piano, he quickly started playing several for me and directed me to the same model he has in his own home.His enthusiasm for the instrument/s and the art of playing, the love and passion for what they do, that kind of commitment and devotion lets you know, that you will only get a quality product. Anyone can SELL you a piano, but there are a choice very few that can inspire you.These guys are a class act (Dan even started teaching my children how to play)! Bob, Dan the great gentlemen in the back lovingly bringing these works of art back to life, even his wonderful Golden Retriever that is the sweetest dog.If you just want someone to sell you a piano (Im sure they will accommodate you). But if you want to be inspired this is the place.Oh and I bought a Player Baby Grand today!!

Great selection and prices in a very laid back setting. The staff was excellent.

The gentlemen who helped us was very knowledgeable and passionate about pianos.

I recently moved to the Dallas area and was in the market for a digital piano. After visiting some of the major chains, I came across the Piano Gallery where my search promptly ended. Bob and Dan were some of the most polite and attentive gentlemen I have had the pleasure of doing business with. Rather than simply show me whats popular and pricey, they inquired about my ability and my desire as a player. Once they had an idea of what I was looking for in an instrument, they made a few recommendations that fell in my price range. After showing me each instruments capability, they encouraged me to spend as much time with each instrument as I desired. It was at this moment I knew I was in the right place. Instead of pressuring me with some slick sales speech, Bob and Dan let the instruments sing for themselves. I fell in love with the feel and sound of the Casio GP-500; I am proud to now have it sitting in my living room. While the prices were right and the paperwork was seamless, it was the outstanding service of these two gentleman that made the experience a memorable one. If you are interested in finding the right instrument for your home, just pay Bob a visit. I am sure he will have the perfect match in store.

My experience with Piano Gallery was first class. Bob and his team provided exceptional service and their knowledge of both acoustic and digital instruments was extensive. They spent time understanding my needs and preferences and used their many years of experience to make recommendations. I was extremely satisfied with the entire experience. I highly recommend The Piano Gallery!!!Rebecca

My husband and I loved our experience at the Piano Gallery! Joe Toscano took us on a tour of the gallery as prospective buyers and he went through the history behind each piano, the differences in their quality and where they are manufactured. I learned so much more about the history of various pianos than I ever did studying piano for 10 years. I feel like a more knowledgeable buyer than when I first walked in. Customer service here is phenomenal like most reviews suggest. I definitely recommend checking out this store, their current deals are fantastic!

Thanks to Bob at Piano Gallery, I was able to buy the piano of my dreams at a price I could afford. Bob spent a lot of time with me, explaining the difference in tone and touch among his large selection and helping me to find just the right sound I was looking for. When I found it, he did everything he could to make sure that I would be able to get that piano from his showroom to our living room. This is an instrument that will be in my family for decades and one that I know that will bring us a lot of joy. Cant say enough about how terrific this experience was for me.

It is my pleasure to write this review for the Piano Gallery as we had the best experience with Bob & Dan.We were led there by our 14 year old who has been dreaming of a Baby Grand Piano for some time now..Upon entering the gallery we were promptly greeted by Dan who made us feel very comfortable and right at home..Soon we were introduced to Bob who took us on a historical journey, performing on pianos of all ages for us to enjoy. Bob was absolutely amazing and talented. He was so very accommodating and helpful to my 14 year old son even allowing him to play the most expensive pianos. Bob has an amazing knowledge of the piano and its history. This was so helpful in making our decision to purchase the right piano for our son. No high pressure sales and Bobs main goal was to make sure we got the right piano and payment for us and our family. I have nothing better to say about Piano Gallery other than the experience was absolutely what i was looking for coming in with zero knowledge about purchasing a piano. If you are looking for a piano with zero experience on the subject, Piano Gallery and Bobs team is the place to go.

Excellent piano-buying experience. Our salesman was very cordial and walked us through the piano buying process, educating us on the tonal differences between Asian, North American and European pianos. The whole process was pleasant and unhurried. We never felt pressured to buy a piano above our budget. Paperwork was a snap and the piano was delivered in perfect condition. Overall a great experience!

We walked into Piano Gallery just looking and not really ready to buy. Bob was great and took the time to show us the 3 different types of pianos and the difference in the sounds. We were lucky to come across a beautiful piano. The price was too good that we ended our search that same evening. Bob is very knowledgeable and does everything he can to find a good fit for what you are looking for. We were very pleased with our experience.

This review is far overdue! Bob was so patient and accommodating as we tried various digital pianos available in the store. He takes a sincere, no-pressure approach in guiding you to the instrument most appropriate for your musical and budgetary requirements. Really enjoyed the process and the instrument was professionally delivered. Highly recommend!

I bought a Casio GP-500 over the phone from this place. Bob took excellent care of me and kept me posted along the process of getting it shipped to my house. Great experience! And I would buy from him again in a heartbeat. The GP-500? A dream come true!

Its of choices in a wide price range. Has more used Steinway Bs in stock than most dealers. 6 & larger used grands seem to be in better condition than at other stores.

Bob, owner of Piano Gallery, is genuinely interested in helping you, not selling you. He found us an amazing grand piano through their long term rental program and bent over backwards to make it work for us. He is also amazingly talented. My wife and I could have sat and listened to him play pianos all afternoon!

I was looking to buy a grand piano to have a new instrument to learn to play. My wife and I visited Piano Gallery and we had a great time listening to Bob playing many many pianos and even A/B comparing the same piece on multiple pianos for us. Eventually we made our way into the very back room and found a piano that needed work but piqued our interest. Bob gave us a take it today price and said it would be cleaned, regulated and tuned within the week. We visited again just before delivery and the piano was in stunning condition. We were very impressed by how much skill and care went into making the piano itself and the sale work for us. If youre in the market - visit the Piano Gallery.

Bob, the owner had a great service. He explained everything in detail. Even we only want to buy a very entry piano for my 5 years. He is still patient and friendly spent more than an hour to help us.Highly recommend

First of all, when setting up a contract Bob was great at providing details and accommodating my work schedule to plan my rental. Then, when a friend of mine stepped in to provide a piano for my event *after* we had already paid Bob and signed our contract, he let us out of it without any fanfare. That was so considerate of our situation and saved us money when they could have forced us to hold up the contract. I know they will get my business if i ever need a piano again.

Hi Bob, Just want to let you know that the year has passed and I just paid off the Casio-Bechstein Grand Hybrid 300 with 0% interest through First Mutual Finance that you set me up with. I just love playing this piano! The sound and feel has beaten everything else Ive played, whether it was the $14,000 hybrid of another popular make or the baby grand in the recording studio of a still different popular make. Its an amazing piano and am so glad that you made the purchase so easy-going.

Bob took the time to help my daughter find the perfect baby grand piano for her taste. Even better, we were able to purchase a new piano, not a used one, under our budget. This was the first place we looked and we purchased the same day because of their excellent customer service and prices.

Bought a beautiful grand piano, saved thousands of dollars! They have the BEST prices on new and used pianos in DFW. Jason gave us the history of all the popular brands and even gave us a behind the scene tour of the piano workshop. They have a really cool 1920s Steinway. Come here first if you are thinking of buying a piano. They have something for all budgets.

Where to begin. Wow! For starters.It is very intimidating to consider purchasing a piano. There are so many out there. So many different styles and variations - prices, etc. I am so glad that I walked into the Piano Gallery. I met Dan at the beginning and he was immediately friendly and eager to assist in anyway he could. The inventory is quite impressive. Dan showed me pianos in every price range and explained the differences and what they translated to with respect to cost and overall performance and sound. It literally was a basic course in piano anatomy and design. Dan is a great guy and loves what he does. He was tremendously helpful.Then there was Bob Rosenthal, the owner. What a genuinely kind and caring guy. There is no question that he loves pianos and he wants everyone that walks through the door to have a positive experience. When I say that these guys are not pushy, I truly mean they are not. The piano we ended up purchasing - Baldwin - was not one that they even showed to us. They understood our budget constraints and respected it. It was my wife that noticed the Baldwin and asked about it.You arent just given details about the pianos - there are stories behind them. It shows that these pianos have a life - a presence. I never once felt that we were to simply pick out a piano and go. I think they would have been slightly offended if we did. They really do love pianos and want to share that with their customers. There is no need to shop anywhere else for a piano. Dont waste your time. Just go to Piano Gallery and experience the joy of buying a piano and then a lifetime of joy playing it.Thank you Dan and Bob.Dave Bunger

Well, the awesome reviews and praise for Bob, Dan, Jason and the store are what brought us in, and it is now a PLEASURE to add to the comments of super-satisfied customers! Bob truly listened to what it was we wanted/needed in a new piano and guided my daughter (church pianist and piano teacher) straight to an option that was literally thousands less than she thought shed have to spend to get her hearts desire. The sale went quickly and seamlessly with zero pressure, and Jason had it delivered almost before we could make it home from the store! If you have time to read all the reviews, youll be impressed. If you dont have time to read them all, trust me... your search for the right place to purchase your next piano has ended HERE! :)

I was in the market for a grand piano for my home that is currently under construction. I shopped around at a few different showrooms, but was very impressed with the selection, quality, and pricing of the pianos at Piano Gallery. I came multiple times over the following two weeks to really get a feel of the variety of pianos they have to offer. Bob was wonderful to work with, and even met with me before the store opened so we could discuss my needs and pricing for a beautiful A. Geyer piano. I have to wait another 2 months before my house will be completed, but Bob is holding the piano in the showroom for me. Im so pleased with the service I received from Bob and Dan and cant wait for the arrival of my new piano!

We recently purchased a New Celviano Grand Hybrid Piano at the Piano Gallery. Within moments of stepping into the gallery, it was clear to me that this was a well-organized, reputable and quality establishment. Bob, the owner, was a joy to deal with, immediately understood what we were looking for and willing to work within our budget. We had a very hassle-free order fulfillment process and I cannot thank Bob and the team enough for their enthusiasm. We highly recommend them to anyone looking for a quality instrument, exceptional customer service, introductions to music teachers and most of all an enjoyable buying experience!

I cant say enough how much I enjoyed my experience here. Thank you Jason for sharing your expertise and spending so much time making sure my wife and I found the piano that was truly right for us. Amazing selection, amazing customer service, amazing PRICES! I cant wait to play my new Perzina!

Loved the Lexus experience!! Even though my husband and I were purchasing a starter piano for our kids, they made us feel as though we were buying a Steinway.Cant compliment their professionalism and hospitality enough!

This place is outstanding. I was given a lot of attention and together, over the phone, we choose the right piano, the Casio Bechstein Hybrid 500 series. Excellent choice. Excellent price. Thanks, Bob!

Great selection of used pianos. Great service. No pressure. Very knowledgeable staff.

My Steinway piano has just returned from a five month overhaul. While it was away I leased an excellent Bachendorff piano from Bob. He made the process easy and affordable. He has a large selection of quality instruments from which to choose. I recommend Piano Gallery highly.

Great selection nice staff will return!

Bob and Dan are amazing. Took his time to answer all of my detailed and kind of annoying questions. I bought a Celviano Casio from these guys for an awesome price!!! The piano is amazing! Great choice! Thank You PAINO GALLERY!!!

This is the place to go if you are looking to buy a piano. Bob gives amazing advice and service, and the prices are great. The place is gigantic and there are plenty of models to choose from. Cant wait for my piano to be delivered!

Love their customer service and so many many in stock to choose from! Love the player piano, as well as the Bernstein gorgeous one too!

I go there with my kids for the piano lessons an not to buy pianos. The classes are great.

We recently decided we wanted to possibly purchase a new piano. We went by the Piano Gallery late on a Saturday evening and were warmly greeted by Dan who made us feel incredibly welcome. During this visit we also meet the owner, Bob. Its immediately apparent that the staff is extremely knowledgeable and passionate about pianos. These men have many many years of industry experience. They patiently took time to listen to what we were looking for and then directed us to MANY of the available options within their store. There is absolutely no pressure to buy anything, they truly want to make sure they match you up with the instrument that speaks to you. These are truly the most knowledgeable and kind individuals we have ever met in the industry.We made several trips back to the store before deciding on the perfect piano for our home. Bob, Dan and Jason were incredibly accommodating through the entire process. We cant say enough good things about the entire group and our experience at Piano Gallery. The entire process was smooth and stress free along with getting an excellent deal on a magnificent instrument. There is no better place to go for your piano needs. You will find the best selection of quality pianos and second to none service. They have a wide range of inventory choices that should fit anyones needs.Coming from a family previously involved in the piano industry, it would be difficult to impress us. Although, Bob and his staff went above and beyond and far exceeded our expectations. The entire process from start to delivery was amazing! For us, there is only one place to shop for your piano needs. And meeting Bailey was a special treat.

Highly recommended! I came into the store with fairly high standards for tone quality. None of the baby grands were doing it for me, and the price for a full or concert grand was just too rich for what we were looking for. However, Bob listened to exactly what I was looking for, and helped me find a piano that met all of my exacting expectations. We ended up purchasing a Fridolin 62 Satin Ebony (BEAUTIFUL) that has a very rich European tone. I had never heard of this new brand before, and Bob was able to give me a history of the connection with Schimmel and Young Chang. He definitely knows what he is selling. Best of all, I didnt have to settle on tone quality to get within my price bracket. They also have a great trade-in program for future upgrades. I look forward to doing business with Bob and his team for years to come.

Extremely helpful and knowledgeable staff. Wonderful experience purchasing our piano.

I was more than impressed with DFW Piano Gallery. Bob Rosenthal (owner) and his staff (we worked with jason) were so helpful and helped my family see the different tonal qualities of many top brand uprights. We decided on a Perzina as it blew us away. Would recommend Bob and his team without hesitation. Fair dealings and more than knowledgeable in their space. Thanks team DFW Piano!! John

After shopping around for a Piano, our friends highly recommended The Piano Gallery and we could not be happier with our experience and our new Piano! The service was great, and very attentive

Bob, Dan , and Jason are all very nice , Kind, cordial, professional piano experts as well as very helpful individuals. I purchased my Casio Celviano 500 GP BP-Hybrid Piano with collaboration with C Bechstein nearly two years ago and couldnt be happier with the deal I got from Bob; the owner. He makes it impossible to compete with him nationwide. Quality of the piano surpassed any other Hybrids on the market including Avant Grand. If you wanna go Kawai you get to pay 12K to compete with GP 500 Celviano. I am extremely happy with touch and sound. When I had here and there some software questions, Dan and Bob always helped me find the right answer with providing me either the answer or the right resources to get to. I had issue with my headphone two years later and he bought me a new one to still keep me happy. What can I say? My family is always part of Piano Gallery family and has welcome there. we Love Bobs dog too; Bailey. Thank you guys.

Bob Rosenthal, a true master of the art of piano. Mr.Rosenthal has a passion for piano that radiates over to his customers! Mr.Rosenthal is genuinely concerned with selecting the correct piano according to your level of competency. A piano is a major purchase, however Bob makes the transaction more of a memory rather than a purchase, and memories are made to last a life time!Thanks again Bob and the gang!

We look forward to giving all of you a red carpet experience, and thank you to our customers fortheir wonderful reviews.

Unbelievable space, unbelievable people, unbelievable service, unbelievable products, unbelievable prices. I cannot believe that a store like this exists in this day and age.Let me start by saying that we were not in the store to buy the most expensive piano. Bob Rosenthal is a good man and from our first conversation on the phone, he did not act like a sales person, but rather an advisor or a consultant. I do consulting myself and I couldnt be happier with the expertise with which he made recommendations and advised me to do research on some of the products before coming to the store.When we came to the store, we were amazed to see the scale of pianos (no pun intended) he has on display and the kind of art-promoting space he has created in 30+ years there. He gave us a beautiful tour of his space and made us feel less overwhelmed. :)He is a true artist and is truly passionate about music and especially pianos (and not just selling them). It goes without saying that having an artist guide you through the process makes you feel special (we are middle class folks who shop at Walmart/Kroger, we see such service only in the movies).My wife was new to playing and after giving an elaborate and expressive demo of the product we were interested in, he was sensitive to my wifes hesitation to play and offered her headphones so she could play freely.Bob knows piano. Bob lives piano.After spending almost two hours with us, we bought us a model (the exquisite Celviano GP-500) that we thought would always be way outside of our range. Bob gave us a price fully understanding our budget constraints and we left he store grinning uncontrollably and excited! It was, as I said above, unbelievable.There are not that many stores left that us middle class folks can visit today that will give you that feeling. I feel lucky to have walked into Piano Gallery yesterday. Thank you Bob and the Piano Gallery!

My husband and I just purchased a Kawai 54 (KG-1E) baby grand piano from Piano Gallery this past weekend. I have to say our experience there was nothing short of wonderful! Both Bob(owner) and Dan(sales manager), were incredibly helpful and knowledgeable. Once we told them that were were looking for a pre-owned piano, Bob went through all the pianos and explained all the nuances to me. Buying something that costs 6 figures is definitely not an easy decision! With so many brands and brands that bought out other brands, it was a very challenging endeavor. However, Bob and Dan patiently explained so much to me and made the process easy. They were never pushy, just helpful. They were with us for over 3 hours from beginning to finish and we never felt rushed. We never felt like we had to buy anything.Did I mention that we are actually from Austin? I was so impressed by quality as well as customer service of Piano Gallery, we decided to purchase a beautiful Kawai and had it shipped to Austin. We purchase the piano on Sunday and it arrived promptly Tuesday morning. It was as beautiful as I remember it. When I noticed the piano bench that had arrived was not the one that I had specified in the show room, I promptly called Dan. He cheerfully told me that he will ship the right one to me right away.Honestly, buying a piano from a reputable dealer is so important. The working relationship doesnt just end after the piano is delivered. After the 3 year factory warranty is up, Piano Gallery throws in another 7 years. You want a dealer that will back you up years to come. That is so much more important to me just to know that I purchased something of quality from a reputable establishment than just to get the cheapest piano possible. In my case, I got an excellent piano for a great price from a place I trust. I cant rave enough about this place! If you are looking to buy a piano, look no further!

I absolutely love this place. Dan and Bob made the whole purchasing process seamless. I never felt pressured to purchase anything. They added value and knowledge and took on the role as trusted consultants. I simply cant say the same for other competitors in the Dallas metroplex who have catered pitches and are clearly less knowledgable in this space. Overall you just dont get this quality of service anywhere anymore!! They are a unique and valuable find! I highly recommend visiting the Piano Gallery if you are considering purchasing a piano. I am extremely happy with my purchase of a new Celviano Grand Hybrid and A. Geyer Grand. There is good reason why they have such great reviews!

Extremely knowledge and friendly staff! Purchased my first piano here...but it wont be my last Im sure.

Great player piano installed, great service, fair price

Ms. Diana conducts classes for toddlers and ip. So far it has been a good experience.

Great price

Very Nice!

I manage to find beautiful pianos and varied prices