This is the response I got when I reached out to find out where my childs books are for the Imagination Library. I mailed in the completed form the week of birth and did not receive any sort of response until August. For reference, this program mails a book every month until the childs 5th birthday. Simple request - DO YOUR JOB!!!The United Way of Faribault had not been registering new children into the Imagination Library program for some time.