This is the second time the technician came to our house; and, honestly, I feel like he cared so much about coming up with solutions to our concerns (we have an old house, some bee hives that are sensitive to pesticides, and a host of other unusual features). He was really well-informed, thorough in his inspections, thoughtful in his plan to help us, fair, and completely professional. He took time to really listen to me, and he offered economical solutions. This has to be some of the best customer service I have ever had. Thank you! I really appreciate your help!