Garrett was an awesome salesman, very patient, helpful, and knowledgeable. Garrett helped me into this brand new vehicle. Customer service is phenomenal at performance Toyota!

One of my best car buying experiences.. I loved it from start to finish, the salespeople are not pushy , they are very laid back but knowledgeable car salespeople. John Campbell was our salesperson. He rocks. And is very funny. He automatically gave us all the options and knowledge based off of our needs.. best part is we were in and out.. best car buying experience Ive ever had hands down.. will definitely come back when time for our next vehicle.

I bought new Camry from here, and I love my new car. Shack did excellent job. He gave me a great deal and customer service. If you looking for a new car, come see Performance Toyota and salesman Shack. Thank you again.

Came in just to look at the lot and get a lay of the land as far as pricing and features are concerned. Happened to run into Jordin while I was wandering around and we got to talking about cars and sports and what not and he was very personable and polite and showed me where the showroom entrance was and let me know if I had any specific questions about any other vehicles that any of the sales staff would be happy to help. He was a very nice guy who didnt make me feel pressured to buy anything, just someone who wanted to make sure all my questions were answered and that I felt comfortable!

Michael was excellent, and very meticulous about getting into my ideal car. Im a single mom, and he took care of me like I was his own family‼️😜 My son and I love our new to us, Buick Encore. 🥰🙏🏾

Such a pleasant experience!!!I am thinking about getting a new vehicle and had the pleasure of speaking to Kamesha Anderson an online products specialist. She was able to answer the questions I had, relate and tell me what Toyota has to offer based upon my needs for transportation. Not only was I educated on what my options were, the experience speaking with her was also pleasant. She gave what I would wish anyone to experience when having any type of customer experience! Thank you so much for taking the time to help and speak with me Kamesha!!! You made me feel totally comfortable coming on in to your location! I look forward to working with you in the future as well.

Thank you Toyota Performance for a great purchase! Salesman, Shack was one of the most helpful employee ever. I wasn’t planning on buying car when I went there, but he was so knowledgeable and convenient that I made the decision to buy me a new car. He was so fast and very professional with me and my family. Thank you Shack for a great service!

Garrett Lee at Performance Toyota went above and beyond and allowed our buying experience to be amazing. Will highly recommend him and his team at Performance Toyota!!! Thank you again Garrett for being such a wonderful salesperson!

John Campbell is an excellent salesman. He really listens and knows how to help you find what you want. Very happy with my experience here.

Great Customer service and fast response timing. I inquired online and was helped by Kamesha Anderson through the Internet Sales Division. She listened to what I was looking for and helped set up my appointment to come in and test the vehicles of my choice. I didnt feel pressured and felt more comfortable going in after working with her.

Came in to look and see what was available in person since every dealership seems to be experiencing massive shortages. Spoke with a man named Jordan while I was walking around. He was very polite and told me to see any of the sales team if I had any questions about any of the vehicles. When the car I want is in stock Ill surely be coming back!

I had the pleasure of working with Mr John Campbell. He was friendly, knowledge and a pleasure to work with. I’m so happy with my experience I will definitely be referring my family and friends!

My son was looking to buy his first car and we couldn’t be more happy with our experience! Jeff Rhoads was extremely helpful and got my son the right car at the right price. I highly recommend Jeff and will definitely be coming back when I’m ready to buy.

I am very appreciative for a woman that helped me, her name is Kamesha. I scheduled an appointment online to come in an look at a jeep and she has been every so helpful. Very patient and just a pleasure to work with.

While at this business, I was assisted by John Campbell! So glad I had the pleasure of working with him! So professional, answered all my questions, and made me feel right at home! I left a very happy customer! Thanks John!!

LEASE BUYOUT EXPERIENCEIf you have a vehicle that youre interested in buying out and leased by Toyota Financial, look elsewhere. This seems to be one of the only official Toyota dealership in Cincinnati that requires a vehicle to be re-certified prior to buying it out. The amount for a Tacoma re-certification is a minimum of $2,000 just to ensure that the vehicle that you safely drove in with is safe to drive.If you are in a similar situation, wish to circumvent this process and all fees, and are also in a lease through Toyota Financial, it was recommended by Toyota Financial to go through them directly and circumvent all dealer fees. A check can be sent directly through them, on your own, or through your financing institution. If you wish to stick to a more traditional route, Beechmont Toyota, Kings Toyota, and Joseph Toyota all offered to support the buyout process without any re-certification but surely some more moderate fees by comparison.To be fair, the recertification process does include additional warranty extensions but you can always wait for a robot to call you about your car warranty if youre patient (typically every 7-10 days).

John Campbell is the best helping me get a car. The process was fast and easy. Thank you for your help John Campbell. ☺️☺️☺️

Logan Buriff at Performance Toyota is the total package. He is knowledgeable in all aspects of a new care experience. He gives great attention to the details and goes above and beyond to ensure Performance Toyota has a happy, thus, repeat customer.

John Campbell helped make the impossible possible! Great price negotiation, fair deal, kept his word! He’s the best!

Wonderful experience! You hear stories about single women getting taken advantage of when buying a car. Gary Grupenhof treated me professionally and with respect. I have recommended him to many of my family, friends and clients. Go see him!

Mr. John Campbell was outstanding! Very friendly, personal and knowledgeable! Referred him to a few already and will continue to do so!

John Campbell is one of the most sincere salesman I have ever had the pleasure of working with. He was very knowledgeable and took his tune to explain everything to me

Mr. John Campbell..... He is an exception rep., He goes above and beyond, he tells you all you need to know, my uncle introduced him to me, this is my second experience with him, my uncle had been working with him for more than 10 years....he sold All my 5 cousins vehicle to them. And he advises rightly.

John Campbell gave me my first time buying a car experience very comfortable and easy. I will recommend you to family and friends

I dealt with Logan Buriff to purchase a new Tacoma. He was great to work with….professional, courteous, and helped me to get my truck. I would buy from him again!

John Campbell is a excellent car salesman that goes above and beyond to get the job done to its full capacity and he deserves CAR SALESMAN of the year I will definitely be recommending him to friends and family

My car broke down on me so i was in search of a used durable gas efficient vehicle that could get me and my kids from point A to point B and Mr. John Campbell showed me and great time and recommended and show me a few cars to my satisfaction and i will be back soon to obtain me and my children a vehicle thanks you for your kindness

I had an phenomenal experience thanks to Garrett and helping me choose a car. He had the patience, kindness, and willingness to guide me through the steps, again thank you Garret.

Thank you John Campbell for all the hard work youre doing everyday to make the customer happy.I really appreciated your professionalism.

Performance Toyo staff are very friendly, knowledgeable about the vehicles on the lot. the experience of not being pressured to buy Anything was a great experience Thank you Jon Campbell for your time, patience and professionalism 💯👍🏾👍🏾

Came in the other day to look at some cars and was greeted by a young man named Jordin I believe he was very polite and kind he directed me and my wife inside to a salesman which was very helpful because we were waiting for quite awhile the salesman however was not as polite and was kind of rude don’t recall his name If not for Jordins politeness to us we would never come back I recommended making him a salesman he’s the type of people you want your customers to interact with

Mike Bronson Got Me Together!!!! I couldnt be happier. I didnt want a car payment but I told him if I had to have one . I want everything on my Camry!!!!! And He delivered 🙌🏾 🙌🏾🙌🏾🙌🏾🙌🏾. Love My XSE!!!! Thanks Mike ❤

Mr.Campbell sold me a durable car and loved your energy as a salesman you were knowledgeable about every question I asked you and I will be seeing you again in the future

Kam did a wonderful job making me and my family feel confident with our selection in dealerships, we will definitely return to Performance Toyota for our next buy. Good job!

All I can say is Mr. J Campbell you are the best you made me feel so comfortable purchasing my first car thank you

We have purchased multiple vehicles from here through Logan Buriff. Always fair & great to work with. The experience here has spoiled me so much I dont even look anywhere else!!!

Toyota picked up my car from work and dropped it off a couple hours later. Inspection video was very detailed and the process was so seamless and simple. Great communication and great service!

Car was on its last leg went to toyota and Mr Campbell showed me a great time and will be back to see you again....

Greetings & Salutation!My interaction with all of the sales individual have always been great. The young lady Kamesha provided excellent service all around. It was a great experience allowing her to help me shop. Ask for Kamesha Andeson for superior service!!Thanks again!

I purchased my Odyssey at the end of March-Early April from the used department at this dealership. We were able to view and test drive the vehicle before it had finished its detailing, and it seemed to be rushed through the service department even though we were assured that it was thoroughly looked at. Before we agreed to purchase the vehicle, we asked them to fix the track of the sunroof, screw the back bumper properly, because it was separating, and they were going to have the cracked windshield replaced which they did follow through on. We had our children with us but we looked the vehicle over as thorough as possible. we left the vehicle there for a couple more days and were given a loaner vehicle. During the time I had the loaner vehicle I was called multiple times to drop what I was doing, asked how fast can you get here to bring back the loaner vehicle so another customer could test drive it because they were interested in it.I was very unhappy about that, and finally had to tell them, I am working right now. And I am not coming up there for another person who may or may not buy the car can test drive it, so if you want the car you can come swap it out yourself. It made me feel extremely devalued as a customer. The person who wanted to test drive that car could have waited until the next day. Why was their convenience more important than mine?The past 2 weeks we have noticed more pre-existing conditions that the vehicle has before sold to us. The brakes started squealing high pitched, and we called and the manager Amanda allowed us to bring the vehicle in to get free diagnostics, and see what the problem is. They said it was a rock in the rotor and the squealing is gone but the problem is back.The worst part is, the flashing behind the passenger side bumper is competely shredded and destroyed causing the front bumper to begin to separate. We did not notice it, because it must have been pushed in, but we recently noticed the bumper starting to separate, and we have not hit anything or been in any accidents so we thought it was strange that the flashing underneath would be shredded. It is obvious that the vehicle sustained damage before we took ownership. When I called in and sent pictures I was told that the manager Eddy will not allow anything to be done about it because of he said She said that anyone could say it was the dealers fault. When I brought up that the service department is not infallible, and just as capable of making mistakes as anyone else doing a job it did not matter. Basically the service department could never have made mistakes in their minds...I told them I was not convinced of that considering all the stuff we had to ask them to fix POST service department before we even took possession of the vehicle. The resolution was for me to bring the vehicle in to the body shop and I may get a discount. Nothing has promised to me because I Should have noticed it before now Im so sorry I dont have time to stick my head up in wheel wells of cars while buckling my two children into their car seats properly and attempting to leave the house for the first time in a week.I am thankful for the calm and helpful attitude of the manager Amanda, but I am very dissatisfied with this dealership and extremely disappointed in the poor customer service I have received as a whole.I am in complete disbelief that I have had this many problems with a 20,000$ used vehicle before I ever made the first payment to the bank. I would recommend either choosing another place to purchase your used vehicle, or taking the vehicle to your own mechanic, because I truly feel like corners were cut in the process of my vehicles initial servicing with this dealership, and I feel like concessions should have been made after hearing my entire experience in purchasing this car. Literally never write reviews that are negative because I don’t like to be that person but I want them to know how disappointing this experience has been.

Johnathan Campbell showed my a good time in helpingy m find a new car i recommend him to anyone thank you Mr. Campbell

Mr.Campbell is a very humble guy that showed me a great time and will recommend you to friends and relatives in the future

Thanks for being so informative and helpful. The technician was very thorough with the inspection.

John Campbell is very kind and went above and beyond. He definitely understands what customer service means. Thank you John!

Johnathon Campbell showed me a great time when I was in search of a car thank u for your time and patience

See Jeff Rhoads at Performance Toyota! He treats you like family and help you get the vehicle you want and need. I have been going to him for year. I live in Tennesse and still go to him for business.

Purchased a 2018 Jeep Renegade from Michael Bronson back in July…. Works for now and sets me up for the long run. I’ll likely be back to upgrade in the next year or so. Pleasure doing business with.

I was recently in a car accident and was searching for a new vehicle and even though i didnt purchasing a car he ( Mr.John Campbell) showed me a great time and was knowledgeable about the vehicle i was inquiring about Thank You and i wish you the best...........

Mr. Campbell showed me a great time at Toyota and I will be back to see him again

Jonathon campbell is the #1 car salesman in the tri state thank you for the great experience in purchasing my first car

John Campbell was an amazing we will definitely buy another car from him.

John campbell is the best car salesman i’ve ever met keep up the good work

Always a pleasure with a reliable company such as Toyota, and a superb truck like my Tacoma.

Logan and Performance Toyota goes above and beyond! Best car buying experience I’ve ever had!

Be careful! They sell vehicles with numerous issues that shouldnt qualify as pre-owned certified vehicles as pre-owned certified vehicles. Once the sale is complete and the issues arrise they will not address the issues and screen your calls. On numerous occasions management tried to help and agreed to fix certain issues, only to have the GM Tom Meadows go back on their word. Been trying to get items repaired for over 4 months now.

This place goes above and beyond for each and every customers needs! Brandon helped the hard part about buying a car feel easy, and stress free. He helped explain what I was purchasing and I didnt feel like he was trying to push or pressure anything on to me! Definitely give this location a 5 out of 5, and will and would recommend them to anyone!

Looking for a honest car salesman? In Gary Grupenhof, you just found one! Gary knows the car business from top to bottom. His knowledge and expertise in the Toyota line of automobiles is impressive. His professionalism is truly extraordinary. I highly recommend Gary to assist anyone with their search for their next automobile purchase.

We were in the market for a Tahoe or a Toyota 4 Runner. Performance Toyota wins hands down. The most professional staff and top notch service. Jeff Rhodes went on a mission to find my Toyota in a limited nightshade model. He looked all over as the stock is hard to find. Jeff kept me informed and spent hours working with me to ensure my needs were met. Jeff Rhodes is my salesman for life. Go see Jeff if you want a complete professional who excels in customer service.

John is very professional, hes goes the extra mile and is very personable.

This was a great experience and was exactly as described. My technician was very friendly and great at communicating with me. I will use the pick up service again! The process was simple and easy to use once the car was evaluated!

Elan has been amazing. He has recently helped us find the exact car we have been looking for. He is very patient, kind, and also stress free. When we looked into getting a new car we have heard many good things about Elan and we have made the right choice!

My family has bought 2 cars from here and we’ve had amazing service and a great time. If you go here ask for shack he’s a great guy and always gives us a great price and great service. 5/5 stars great place to get a car.

Love this place. I recently purchased 2021 Toyota Camry. Great deal and fast buying experience I ever had. Also salesman Shack did fantastic job, he take care of me. Great place to buy a car. Ask for Shack.

I would like to say, my first purchase at Performance Toyota was a 2014 Tundra. I had never owned a Toyota or been to the dealership. I met Jeff Rhoads , who was my salesman. He was professional, friendly, and knowledgeable!! All that you could ask for during a Truck buying experience!! Since that purchase, I have sent my mother and multiple others who have bought as well!! I give Performance Toyota Fairfield a 5 STAR RATING and my salesman Jeff Rhoads 5 STARS, a HIGH 5, and 2 THUMBS UP!!! 🙂

Didn’t end up finding a car here I needed, but the staff both online & in person were really helpful. Knowledgeable & up front about the vehicles, and really easy to work with.If I went Toyota shopping I’d stop here first.

Great customer service. Im impressed with their efforts to make service convenient for my schedule. Abby was great at communicating with me what was happening. I loved the video of my wehcles inspection.

Jeff took great care of all my tedious needs with the purchase of my new Tacoma. The truck he was able to get for me couldn’t have been anymore perfect. Thanks Jeff! Look forward to our next purchase from you!

Tristan is the best when it comes to his knowledge of vehicles. He broke down all of the differences in Tacoma trims down to the horsepower output and which would be better in towing. Glad I got my Tacoma from him as my whole family owns Ford trucks. Now I can happily say I am the first in my family to own a brand new Tacoma TRD Off Road. Definitely go see Tristan for all of you questions and vehicle needs!! Exceptional service from online, to on the phone with him and overall!

My experience with Performance Toyota is magnificent. They were very patient and looked at the problem with my car carefully. There complementary free pickup and drop off service was amazing. They solved my problem and I am really impressed with their service. I highly recommend them.

I have an elderly mother that was looking for a new car she was hesitant to walking in, afraid of being taken advantage of. I called and spoke with the salesman helping my mother Jeff Rhoads, After speaking with him numerous times on the phone and asking 1 million questions to the poor guy he answered every single one of them honestly and to the best of his ability and I was completely satisfied with his responses and his attention to detail and understanding of my mother’s apprehension to getting a new vehicle.Jeff is truly an outstanding individual and honest! Couldn’t recommend anyone better.

The Performance Honda Fairfield, Ohio vehicle pick up and overall service was excellent! My prayer is that it will stay just like that... Excellent! Thank you!!!

I had the pleasure to work with Elan Mousa while searching for a car, he was very patient, kind, and helpful. He worked his hardest to help find the right fit and best option for me. He works hard to make sure his customers are happy and informed when they leave even if you don’t settle on a car right then!!

Great purchasing experience. Jeff Rhoads was fantastic. He worked hard to get us the vehicle we wanted. We love our Toyota. Jeff has also helped other family and friends. Always the same good experience. Also excellent service after the sale.

The customer service and professionalism provided by the manager Logan Buriff was exceptional. I initially went to this dealership to inquire about the pricing of a new truck. Because I was so specific as to options, color, etc. I wanted on this new truck, it was not readily available in this area. Mr. Buriff searched several other dealership, located the vehicle and had it transported to this dealership. We negotiated on an incredible deal and I purchased the vehicle.

I have been to Kings and Beechmont…Performance knows how to do it! They are friendly, timely..keep you updated! I trust them. Always a great experience!!

Had a great experience here when it was time to get a new car. Jeff Rhodes was awesome!! He took his time, made the experience fun, and was very knowledgeable! So glad Josh Hardwick with performance Honda recommended him to me! Now I recommend to Jeff to my friends looking for Toyota’s!

I purchased my first vehicle here on my own over 12 years ago and have bought several more. My friends and family have since come here and always deal with Jeff Rhoads. He goes above and beyond for his customers and makes sure we are all well taken care of! Thank you Jeff!

Their free Valet service is a joke. They are not great at communicating. They said they will pick up the vehicle at 7:37 am. Called again at 9 and said they would be there in an hour. An hour and a half later I called and they said I was the next stop. An hour and a half after that I dropped the vehicle off because I don’t have 6 hours in a day to wait for this.

I love the service I receive every time! From the customer service representatives to the mechanics, I have no complaints! I refuse to take my car anywhere else and would recommend them to anyone!

I love this place, thats why I will buy a car only at Performance Toyota. Salesman Shack is the best salesman I ever had. I mean hes that good, great customer service, knowledge.I bought 4 cars and love the process so quick and easy. Thank you Performance Toyota.

We recently purchased a vehicle . The salesman was very nice and took a lot of time showing us the cars we wanted to see. We did take much of his time looking since we were seriously in the market. When were were done, the high pressure sales started. I was very clear that I had my own financing. I did not want my credit pulled again. I was clear on that. We wanted the car and could return on Tuesday since this was a Sat. To purchase. Since it would take a day or two to transfer money and complete financing. That was not good enough. They wanted to know how much money I had where it was could I put it on a credit card what my credit card balance was why I was refusing to charge it did I have a check and how much was in my accounts That I could access. As far as I am concerned none of that is their business. I was ready to walk out and I should have.They ended up pulling my credit like I told them not to.They did not review line by line the finance and rushed through the paperwork, but it had been five hours so we were exhausted. Later I saw we paid 595 more for car.Then the salesman followed us home so he could get the check for the down payment.Worse car buying experience ever!!!They just pulled the usual car salesman tricks to get the sale.I will say if it were not for the fact that we did like the car, think it was a fairly decent deal and I was not tired of shopping despite the games; I would have walked out of there before we got to the dotted line.My advice is you better really love that car . I would honestly shop somewhere else. I won’t go back.

Worst place to buy a car . The all finance team and sales team are so rude after I bought my car. No one give proper answers for any of my questions…. I will not give them one star….

I recently purchased a 2021 Camry and I had a phenomenal experience at this dealership! From the moment I walked in to the time I left with my car Shack helped me out, he walked me through each and every one of my options and never failed to answer any of my questions. I would definitely recommend this dealership and especially Shack to anyone interested in purchasing a vehicle!

Being a loyal Lexus customer has been the best experience I’ve ever had on all the cars I’ve owned. Performance Lexus IS exceptional in customer service, quality, accommodations, and of course a great product!! I can’t imagine ever owning another brand of car ever again! Our cars have lasted until we’ve traded them in at 100,000 miles with absolutely no mechanical problems ever, just new tires! We’re lifers!

We have purchased 5 cars from Jeff Rhodes at Performance Toyota. I don’t think we will buy from anyone else. Honest, true to his word and has not steered us wrong yet. If you are looking for a “car guy” he’s it. Will give you straight information whether you like the answer or not!

Great experience. Garrett Lee was very helpful. Highly recommend coming here.

Excellent communication, awesome customer service, and very professional. I highly recommended Performance Toyota. We had Gary from the sales department, who helped us find the perfect car and at a great price Thank you so much and keep up the great work!

Thank you so much Shakhboz for all your help with the purchase of our new car! You do such a great job! We will continue to recommend your service to others. Thanks again!

What a great idea! Honda picks up your car to service and returns your car a couple of hours later. Very easy to schedule, I will continue to use this service as long as it’s offered!

Jeff Rhoads is the best! He’s stayed in touch with me the past 8 years. I’ve purchased two vehicles with his help. It’s pretty much a given where I will go if I need an upgrade. Also, I’ve never been anything short of highly satisfied with the service department, just ask for Joe!

I purchased a Tundra and waited around 2-3 months. I know because of inventory so low I wanted my truck now but it was so amazing how the sales manager amanda Moore kept me updated and informed of the status of my truck. Excellent customer service and when they told me my truck was here is was already cleaned up and inside for me!!! Highly recommend this dealership for your next Toyota!!!!

Great communication John Campbell!!!!! Made the process very easy

This place is really bad I was there the other day and they didn’t help me out I went to buy a car and they said they speak Spanish and that’s a lie worst service ever they finance team they just want to make money out of the sale beware of their finance team .

Elan is a very efficient, kind, and has a welcoming personality as a salesman. He takes pride in making sure his costumers are satisfied and comfortable while working with him. SUCH A GOOD GUY!

Richard was so great. He helped me and my daughter find the best SUV. He let her choose the car she wanted. He didnt force or try to make a sell. He let us tell him what we wanted. Thank you so much Richard we will be back for my 2023 next year

Communicated well and was on time! Friendly service and provided all info I needed regarding my appointment.

Rashawn Jackson at Performance Toyota was informative and a pleasure to work with when purchasing my new car. He listened to my needs and helped me select the best model for me. He has incredible product knowledge and made sure I knew how all the features worked before I left.

I give Jermaine Dixon & Performance Toyota 5 stars. Their service is consistently professional, genuine, kind, positive and always upbeat. I have purchased twice from this dealership and know that I can refer my friends & family with confidence!

My husband and I have been repeat Performance Toyota customers for a while now. We always have great experiences with Jeff Rhoads as our knowledgeable salesperson. He always makes his customers feel welcome and will answer any questions you have without hesitation. I always recommend him and Performance Toyota to anyone looking for a great experience when buying a car.

Rob Major and Brandon from Financial Services were a huge help to me after an accident left my original car totaled. Rob did a great job finding a good fit for me in my price range without being pushy or shady, and Brandon was more than willing to compromise with me on a few financial matter other dealers may not have. Very fair people over at Fairfield Performance Toyota.