We stopped by and visited Michael the other day and he did an excellent job helping us find a vehicle. He was courteous and patient with us. We didn’t buy anything because we are waiting on a check from our insurance company, but we will come back into see him as soon as we receive it.

Richard Pineda is amazing, he made ordering my Ford Maverick such a smooth experience. Not only was he extremely friendly but so knowledgeable! He even took the time to go over all the features of the car with me, I can’t wait for it to finally arrive. I definitely recommend scheduling an appointment with him!

I had an unfortunate circumstance with my vehicle I called and they took me in and fix my vehicle the same day. I have the best experience all times at Ford Fairfield!!! Very polite attentive and courteous. JAKE Is The Best !!!!!!

Ford Fairfield is a great dealership. The employees are very personable and they don’t pass you around to several people during the car buying process. Our sales associate (Benny) was outstanding. He made us feel welcome and I felt like I was buying a car from a cousin or family member. It was real talk and not sales pitches. He didn’t insult my intelligence and I appreciated the experience. I will definitely use them again for future purchases.

Would not recommend buying a car from here. I bought a Toyota from then and just 3 months later the car check engine light came on took it in to get a diagnostic and it’s going to be 4,000 worth of repairs. I barley drove the car I don’t even use it to commute to work I take Bart. When I took it in they said it was nothing they could do for me. If you do choose to go here definitely to not go to Ryan.

Went in because I needed to repair my old F250 and decided I should check out what new vehicles they have. Was introduced to one of their guys named Frank. The guy was great. Vet from the coast guard so he was very professional and straight forward. He was able to answer all my questions and help point me in the right direction. Unfortunately they didn’t have any diesel trucks I wanted at the time but when they do Frank is the guy I’m going too.

Great staff, great prices and easy buying experience. Karla helped me find the truck I wanted and Lucas made the buying process fast and painless. Will definitely recommend Ford Fairfield to friends and family looking for a new vehicle!!!

Came in and looked at some vehicles Lucas was great ill definitely get a vehicle once they have what I want.

Worked a deal out with Kellen Gallagher. Talk about honesty when it comes to speaking with him. Very happy with the process of the sale. Thank you kindly Kellen!

Tim was very patient and understanding with my dilemma and never rushed as I worked with ford customer service to help with my repair!

Our salesman Mark Dnistran was amazingly helpful. He listen to us, gave us options to consider and was very patient. His help assisted in picking out the perfect car for our needs.

This place is amazing. I highly recommend seeing Mark. He was extremely honest, genuine, and professional. He really went out of his way to get me the best deal and I am very happy I chose this place.

I brought my Motor Home to the Service department with a check engine light. Ken arranged a ride home for me and the return trip the very next day. Im 57 years old and have done business with dozens of service centers in the past, this by far was my best experience. I want to thank the Leadership Team at Ford for my experience because we all know professionalism starts at the top. Thanks again Guys, Ray

They did a good job on basic maintenance for my cmax

Ford Fairfield is a very unexpected and pleasant experience. This is not your fathers dont trust em car dealership. These people treat you like family and work honestly and show respect and integrity.This is a great place to buy or sell and service your car!

Every interaction is unique and I can only comment on my interaction with Ford Fairfield. Wanting to put in an order for a new Ford Maverick, I reached out to their Internet Department and they took down my truck build and personal data. However, a deposit was needed to fulfill the order and they said I would need to come in and sign some paperwork and leave a deposit. I asked if this could be done remotely and they said that it could not.The salesperson I was working with was going to be off off for a few days and said a file would be left so I could come anytime and take care of this. So, the next day I called and asked if it was okay to come in and sign the paperwork and leave the deposit. They said it was okay to come in. Upon arrival, the person that they wanted to work with me on this was busy. After waiting for more than 30 minutes in the lobby, I gave up and returned to work, unable to leave a deposit or put my signature down on a piece of paper. Of the myriad of staff walking around, there was no offer of assistance. On my way out, they did take my name and number, but there was no follow-up by staff.A few days later, I called the Ford dealership in Dixon on my way to work and was able to complete the payment and signature for deposit electronically and my Ford Maverick is now on order!

Enough is enough I’ve been patient and just keep getting the run around here. I got my car towed here because it would not start , I paid to have the extended warranty as my tow was covered to take to my local Ford dealership I thought I would be in good hands and they would take care of me. I was wrong my biggest mistake was doing so I was told it was going to be 1744.07 to fix my car that it needed a new battery along with To replace my battery cable harness and that the warranty was not going to cover it. I literally went down the street and had a battery ordered and put in for me and my car has been running like a champ I never needed a “ battery cable harness “ that was going to charge me $1305.58 that’s nothing but lies from the Ford dealership. What’s even worse is that they charged me $235 for the diagnostic fee for what to tell me that I actually just needed a battery ?? They could have done the right thing and told me that’s all I needed but they wanted to try to pull one on me auto zone or any other auto shop could have told me that but again I thought I could trust my local Ford dealership. Now I’ve been waiting for someone to call me back to see what’s going to happen I’ve talked to about 3 managers and the last one said he was going to call me back Tuesday and still nothing I just want my money back I was scammed, maybe someone will call me back now and get this resolved.

Kenny gave us the 5 star experience and accommodated all our needs. We had an excellent experience from start to finish. In addition, the staff was super helpful. Although we live in the Bay Area, if we had an opportunity to purchase another vehicle at your dealership we would definitely do so, and we would definitely recommend others to purchase their vehicle there. We are completely satisfied. Thank you!

The experience at Ford Fairfield was very smooth and hassle free, the really are a one price shop. The salesman Lucas was awesome too going above and beyond trying to getting us the best rate possible, he was very knowledgeable and friendly. Not to mention he grabbed us Starbucks while we waited for their finance manager to finish the deal. Over all I say 5 stars!

Had a great experience buying my new truck! Mark was extremely helpful, wanted to make sure I got what was best for me, not him or the dealership. Would definitely buy here again.

A couple of weeks ago I contacted this dealership to inquire about a recall on my vehicle, an old hag answered my call in a very obnoxious manner, I continued to be nice to her until I ended our conversation, since I didnt want to stoop to her level.To the management of this dealership, kindly hire somebody competent, someone who knows the real meaning of customer service, someone who has a pleasant voice, and not someone who sounds like she just went through 5 quarts of whisky. Your customers deserve better, and your company can definitely afford it, after all, you are a multi-million dollar dealership representing a multi-billion dollar company.

Karla Mata was excellent. Got there at 1:30 she did her part done by 2:00. She kept us informed and was so apologetic for the long wait. She get 5 plus 🌟. Still sitting here finally got out at 515. FINANCIAL department needs some work here. J

Absolutely phenomenal experience with trading-in my previous vehicle for a new 2021 Ford Ranger STX 4X4. The sales person Kellen was very helpful, informative, and went the extra mile in negotiating an agreeable deal I was very happy with. We managed to see the new vehicle, test drive, sign paperwork, and take the truck home all within a matter of hours while having more than a few laughs along the way. I am recommending them to anyone I know who wants a Ford at a great value, with outstanding customer services and great follow-up. I came all the way from Sacramento to do it.Thank you Kellen and Ford of Fairfield!

Matt in the Quick Lane department is GREAT! Always a big help getting my vehicles serviced quickly.

Yesterday, 7/25/21, I called Fairfield Ford about a new Mustang. The sales rep. said the car was in stock and would I like to make a 9:30am appointment for today, 7/25/21. I said ok. I got to the dealership and was waiting while they reviewed my cars worth as a trade-in. The estimate was fair, but the rep. then said that somebody last night made a deposit on the car. I traveled round trip of 129 miles for nothing. So, one hand doesnt know what the other hand is doing at this dealership. Ive bought three new cars at Fairfield Ford, but never again. Correction ... yesterday was7/24/21

Definitely the best price (what you see is what you pay for)...We compared every Local Dealer

We are very pleased with the repeat sales experiences we have had with Lucas Taylor. He is now our go-to person for new and used vehicles. We also enjoy the service experiences we have had there. We drive across the bridge even though another Ford dealer is minutes from our house!

Ive always been a ford guy. Ive always owned ford vehicles. Today I brought in my truck to have the transmission checked out. I had already planned on replacing it, so I was ready to drop around 6 or 8k for it if that was the problem. During check in the guy at the counter told me the diag fee was $490. When I asked him why it costs so much since the check engine light was already on, he informed me that perhaps I should have went somewhere else if I was on a budget and that the are they are the only transmission diesel diag place around. Lets just say, Ill never buy another ford. These clowns are terrible at customer service. In 10 years, GM and Tesla will own you.

I am usually not wanting to put anyone on the spot but just a bad experience. Tried to buy a 2020 escape hybrid and Worked with direct sales and online checkout. I entered all the info and even the sales manager told me car is in stock and available for sale. Also my final price was 29K and they magically changed it to 31.7K after I put all the info. Then I get a call saying the car is in service and cant be sold. What a waste and a perfect example of bait and switch. Unbelievable and will take my money to a more honest dealership.

Went in to have my air conditioners early service on my Ford Escape top-notch people everywhere I believe they restored my air conditioning to just about factory settings I guess Ive always liked them I keep taking my familys cars there

Carlos Mariano is a customer service Superstar!! He went above and beyond in every single aspect of this purchase, including the coordination to ship my new car across the country! This high level commitment to customer service is so rare! Truly Carlos is a Superstar!

What can I say, Im a ford costumer for the past 15 years, I have different trims and style, for personal and business use, two months ago I have my ford raptor 18 Model tow for a mechanical problem, Steve Bisordi was the person that step in since day one, I have to say that not only Steve but the whole crew behind it did a awesome job helping and answering all my questions, the job done to my vehicle wasnt small or easy and this guys made happen so easy, I purchase a f-250 lariat from this Lot 3 years ago and the sales department was amazing as well, so basically i feel like my next vehicle and services would be from this dealership. Thank you so much Steve, honest and reliable service.

Stephen he’s the best guy in service thank you brother you deserve100 star

Nice and friendly staff, always a pleasant visit.

I had the best experience at Fairfield Ford fleet department. Tony Danai was instrumental in taking care of me and my vehicle. He informed me through every step of the process and ensured I had a replacement vehicle for the duration of my repairs. I will continue to do business with dealership and would recommend EVERYONE take their business there. See Tony in Fleet for all your super duty service needs.

The customer service received from Sharon Mercado and Lynn Tiret during our end of lease purchase was exceptional.

Just need to get the car wash fix nothing like getting your car fixed and clean

Good service advisor and great service manager. The SM recognized that a problem existed and fixed it. The new advisor went out of his way to make sure the car was in top condition when I found it was not. Would have given a 5th star if not for a negative experience with the used car manager. I do not like being pressured especially when I had told him about my medical condition. I was able to sell my car for $4,840 more through Carvanna without any hassle or pressure.

Excellent customer service. Over the weekend we test drove a truck that had everything we were looking for. We decided it was the perfect match and started the express checkout. Unfortunately, we chose a busy day to return to finish the purchase. Needless to say even though the wait was longer than we would of liked, we wouldn’t hesitate to purchase another vehicle from here. Special thanks to Lucas for going above and beyond with his customer service and making sure our little one was kept happy during our wait. Buying from Fairfield Ford exceeded our expectations.

I spoke with Alex over the phone in the parts department. Alex was extremely helpful in finding the correct parts. I appreciate the time and extra effort Alex put in to help me out.

Looking to purchase a new Ford Bronco today. Went to dealership 4/2/21 at 2:45pm. We walked around lot, saw 3 sales agent standing outside chatting with each. I would like to think it wasn’t any type of profiling, just poor service:-(We were:1. Not greeted2. Not offered and assistance3. Asked what we needed4. Telling everyone I know about my experience, I was disappointed as a family of another race arrived and received attention & assistance.

Great quick lane service. Brenda is Awesome.Great place to buy a new vehicle. They will treat you right.

It was awesome like always. Seth Gonzalez was amazing and he made it very easy. Thank you for providing great service.

The entire process was without question a remarkable experience. Both Heather and Bryan were great assisting in every way during the transaction of this vehicle. Tremendous customer service throughout.

We took our car to Ford Fairfield to get our battery replaced. Everything was fine until just over a week later when I tried to use my windshield wipers and noticed that they weren’t working (they were working before). On Wed 11/11 I took the car back and told them that this may have been due to the recent battery replacement. I was immediately told that it was definitely not this because they didnt touch anything to do with the wipers and that for them to do a diagnostic check I would have to pay $199.95!We said no, so the next day my dad spent the whole day seeing other mechanics, all of whom said that they couldn’t fix it. That Friday it rained, I took the car and had to stay in the city for hours after work until the rain stopped.On Monday we took the car back to Ford since nobody could fix it. When they checked the car, they found that it was due to a fault in the previous battery replacement!I am giving 2 stars because they fixed their mistake and handled it professionally, but ultimately this does not make up for the time & effort we wasted trying to figure this out, juggling our work schedules, having to take the bus to work - all for something that could have been fixed that very day on 11/11 that I took it back and told them. We dont even have an issue with the mechanics mistake when replacing the battery (we understand mistakes happen); instead our problem lies with the customer service. You would think that they would check the car free of charge given that there was a possibility that they may have been at fault. And to think that had we found another mechanic to fix the wipers we would have had to spend hundreds of $$.

Great dealership, the entire staff were very helpful, especially Karla Mata. They helped me get into my truck the same day! Highly recommended!

We are first time buyers of any kind of vehicle, so we walked into the dealership not having any knowledge of the process. As we approached the front door we were warmly greeted by an amazing sales rep named Michael!Michael made the WHOLE process very easy and understandable. Instead of making us feel pressured to walk off the lot with a vehicle. He was very patient, kind and most of all understanding. He helped us find the truck of our dreams at a financial plan that more than worked for us. Michael Hampton at Ford Fairfield was very personable and easy to work with, can’t wait to come back again and work with Michael to buy a GT-500. Kind of sad our truck didn’t come with a bow though.

Ford Fairfield was pleasant and warm. Sales manager Sharon M. who sold me my car was extremely patient and aggressive getting the sale complete.

Fast, Friendly service. Would definitely recommend.

Exceptionally friendly staff and no pressure environment. Roberto in sales was very kind, upfront, and helpful in the purchase of new vehicle! Dwight in finance was very polite and professional. Roberto is your guy for any purchase! Very clean dealership with very generous policies on service and support after the sale.They carry a 3-day/ 250 mile no questions asked return policy with no penalties and a 7 day/ 700 mile exchange policy for peace of mind. Unfortunately, through no fault of his own, I had to reach out to Roberto to return the mustang I had purchased under the 3 day/ 250 mile policy. The car was flawless, but I did not have peace of mind about the purchase after learning of litigation over the 6 speed manual (made by Getrag, not Ford) in the car. As a former owner of 2 Ford Focuses, I am familiar with Getrag and their transmissions and did not feel at peace about having a brand new car with a transmission from them. Ford was good to me and took care of me with the Focus and Roberto at Fairfield Ford was good to me and took the Mustang back no questions asked. No pressure to keep the car, no pressure to buy something else, no guilt tripping. Just had me bring it back, sign a piece of paper, and hand back the keys. I will definitely be back to purchase my next vehicle here (likely a 2021 F-150) and these guys will have my business. They have the best prices for cars in Northern CA!

Customer service is always excellent at Ford Fairfield. They always make me feel like a valued customer.

Friendly customer service and fast turnaround.

I found a Dodge Ram 1500 on CarGurus that I really wanted, so I made an appointment at Ford Lincoln Fairfield to check it out. It was probably my best experience at any dealership, and Ive had several cars and trucks in my life. Kenny made the process super smooth, no haggle, no rush, super knowledgeable and friendly. Test drive went fine, I loved the truck so decided to buy it. They detailed it for me while I did the paperwork. No high pressure sales situations, super simple process. They even showed me that I could get an even lower APR than the one Id been pre-approved for. The truck is in great shape and was priced thousands below blue book value, so I got a great deal. Id definitely buy my next car or truck here.

Great personality and service at this dealership when you go in everyone knows you by name and they make you feel that you are part of the family

The Navigator we purchased on 2/9 is a great SUV but had a couple of issues that was reported next day that as of today 3/1 have not been resolved. The communication with our sales person and service needs improving were the customer does not have to call for updates.

I got on your website just looking for an idea on what my car would be worth as a trade-in. Jeff gave me a call and asked when I could come in and and get a true appraisal. I went in and Jeff immediately started to try and learn my reasons for trading in the car. All I can say, is Jeff is a rock star. He was extremely professional and he got me out from under my lemon and in to something I am actually happy with. I would also like to shout out Ernesto. He was a solid part of my amazing experience. You guys have a great team over there!

One of the better dealer experiences Ive had. Simplified pricing with no BS, extremely fair trade in value near the retail level, and responsive team that took care of all the paperwork and made the process easy.

Overall great experience. Bryan was prompt and followed through on any request I had. Vehicle was as described and was ready for delivery when I arrived. Overall, great impression. Will return for additional fleet vehicles when the time comes.

The Customer service is beyond Amazing. I had a very friendly gentleman and knowledgeable. He took his time to show me around and made me feel Extremely comfortable. I’ve gone to many dealerships and many employees push you into just trying to purchase any car and that wasn’t that case here. I will definitely recommend anyone that’s deciding to purchase a vehicle to come here. Rafael Maciel, thanks for all your hard work. You are a perfect example. Highly appreciate everything and look forward to come back.

Jon R in sales was great. He was helpful and very knowledgeable. Highly recommend Jon and the Ford Fairfield team!

I am completely impressed with my experience at Ford Fairfield - Particularly with Jacob Zendejas. He is a straight shooter, very honest, kind and really wants the best for his customers - even if it does not serve his best interests. Thank you Jacob!

Mr. Tim in the service department did a outstanding job addressing the few minor details of my new Nautilus. Tim promptly made my 1st impromptu service visit a pleasurable experience. He was very friendly and engaging and provided professional service tending to my needs. Thank you Tim for going the extra mile.

I just purchased a car from Fairfield Ford/Lincoln and it was a very easy, smooth process! I had previously looked at cars in Roseville; however, they didn’t have the car I wanted nor did the salesperson meet my expectations. So, instead I worked with Rafael (via email) and Jon at Fairfield Ford/Lincoln! Jon was great, he made the buying experience pleasant and was very knowledgeable and helpful! Missy was great too! Thanks to everyone at Fairfield Ford/Lincoln for helping me find the car I wanted. I’m very happy with my new car!!!

We recently moved from North Carolina to Fairfield and our truck needed new front, brakes, rotors and pads, an oil change and the tires rotated. I talked to Courtney in the service department and she was one of the kindest people we have met since moving to California! There were no appointments available for the Saturday we needed cause we were fixing to travel, and she said if we could drop it off and were good to leave it for a few hours they could get it done, we dropped it off at 10 and it was ready at 1:30, AMAZING! We are going to come back in a few months to hopefully buy one of the new Broncos!

Ive now bought 2 cars from them. They are very knowledgeable, friendly and honest. They bought me lunch one day because I was taking a long time shopping and hadnt eaten. I will not hesitate to go back when I need my next car.

Lucas was the dealer who helped me buy used car from here. He was very friendly, patient, and really cares about the customers. Everyone in the office was kind and caring :)

Just completely prepared with the vehicle as well as streamlining the paperwork. Each representative was completely positive, low pressure & professional

They went out their way to get my tires from 25 min away to make sure I get back on the road safely ty and coffee was hot/fresh

Low pressure atmosphere and a very knowledgeable sales representative. Discounts are up front so no need to haggle for best price.

Ford Fairfield is a very well run dealership. Everyone is very friendly and it is neat and clean. Nadja was very professional, helpful and accommodating and the rest of the team were great to work with as well. I got a fair deal on my car and I recommend this dealership for everyone, even if you have to drive 30 minutes like I did.

From start to finish our experience was great. Friendly & professional service.

Excellent service. They are fast. One afternoon I knew the car, showed them my documents and took the car to my home

Quick, no-hassle experience with their fleet department. Called ahead of time regarding a vehicle we were interested in and they prepared everything before we arrived. Spent less than an hour at the dealership.

Painless! Very friendly and knowledgeable staff. Brenda and Marco? are amazing! (I forgot the gentlemans name, butnhe worked on Friday March 5th)I hit a pothole and had to come in and get a tire replaced. Although the process took longer than I expected the amenities provided in the waiting area was sufficient to allow me to get some work done. The staff is nice and explained everything that needed to be done with my car and they even decided to do it the 30k mile service while was there.This is my second service that I had done at this location and I will not go anywhere else.

I had the best experience shopping for a car. Jon was amazing and did not pressure me at all. He took the time to help me in all aspects such as: checking multiple vehicles for me, running numbers, presenting different options like leasing a car, and sharing his knowledge on many cars for a few hours. He had the best positive attitude and listened very carefully to everything I was looking for in a new car. Hands down this is the best experience buying a car. I will definitely recommend Jon in Ford Fairfield to everyone I know!

Every person I dealt with was amazing from start to finish. Roberto, Logan, Ernesto and Anthony. The easiest and most friendly experience I’ve ever had at any dealership. Roberto was the first to contact me and was extremely helpful and patient with all my questions over the phone. Logan was my next contact for my appraisals and he too was extremely friendly, professional and helpful. Ernesto helped me with my final paperwork and transaction. I’ve never laughed so hard and enjoyed myself while purchasing a vehicle. I certainly can’t leave out Anthony who showed the patience of a Saint.

My Service (Fleet) contact was Bruce. Extremely knowledgeable and personable. Work was completed in a timely manner with great results.

The sales process was easy and pressure free.

Detail to replacing a wide range of parts by understanding the issue at hand.

After leasing my MKX we decided to purchase it. Bryan Rice was exceptional. He put the numbers together and even set up the financing through a credit union. We were in and out of the dealership in under an hour. The customer service from the time we drove in was incredible.

Staff was very friendly and quick but thorough!! Thank you!

Friendly customer service and sales, no pushy sales person. Very clean lot and lots of inventory.

Karla was amazing. She was very informative, honest, and if she didn’t have the answer, she went and found out. She wasn’t the typical salesperson, neither were the 2 others who helped us. She wasn’t pushy. She was patient and made sure we got what we needed.

Approved for a vehicle and then denied. As a. Black woman i felt discriminated against. Still i rise. I give no stars

We were treated very well and never felt pressured at any time during the selection or purchase of our new vehicle.Our salesperson - Chris - was very knowledgeable about the Lincoln line of vehicles and took extra time with us detailing all the cars features and how to utilize them. He also thoroughly explained the different warranty options available and helped break it down for us as to best option for our driving needs.Overall we are very pleased with The vehicle as we are experiencing and learning more about it everyday.The only issues we are discovering is the “Hands Free” lift gate feature does not want to activate and the actual gas mileage the vehicle is attaining is far lower than the advertised MPG on the sticker.

Happy I was able to make appt. friendly cust svc lady. good folgers coffee. did not have to wait long. happy they have ‘the works’ oil chng back. wd have bn nice if i was offered free car wash.

So I was going to give Ford Fairfield a 2-star review. 2 star review would have been based on the Quick Lane Oil Change. But Steve on the major services side change my mind. He had great customer service, he was able to get the repairs on my 2015 fusion energi covered under warranty repair even though it had just lapsed. So far his service has been great. I was hesitant to bring my car in this time around, but I decided to give them one last chance. And am I glad I did! I hope Stephan stays in service for a long time. I will definitely be coming back for any major services. But I do not think I will let the Quick Lane side do my oil changes any longer. Just look at my filter. They must not have sealed it properly on last oil change. No wonder I was losing 1/2 qt every month.

I love Fairfield Ford and the Service Dept. IS THEE BEST!!!! They always give me top knotch service. Tim Arien, Lincoln Service Liaison is just awesome. Check um out!

I took my car for recall repairs. Good service. Unfortunately, this time I took my car for appraisal, this appraisal was because I received a call from their Customer Services Rep. asking me if I wanted to sell my car because my car has high demand and that they can offer more than blue book appraisals. So I set an appointment. When I went there, something did not sound right, the representative with I had the appointment left for the day, so instead I was helped by an very nice, new employee, Which I dont oppose. the thing is I went for a ride in my car by another experienced sales Rep. he offer me less that blue book. he tried to find any damages in my car, he found a minimal ding on one of fenders and discounted the repair of fender. then because the high demand of my vehicle he raised the price which was lower than blue book. Then I started to get calls from the original sales person to see if I wanted to sell my car. I told him that I was already helped by another rep and also that I received a better appraisal from my original seller (another company across the street) He said that, If can show them the appraisal, they will match it. I think this all a matter of sales purposes, they offer appraisal in order to get you to buy another vehicle. I did not fall on that for many reasons. Just wanted to publish my experience with this people.

Friendly staff ,great customer service. The reason I bought my truck from this dealership.

I want to give Kenny from Fairfield Ford Lincoln a big shot out for helping me with questions on the Bronco! This guys knows everything about Bronco and was extremely helpful now I just have to wait for my Bronco to arrive!

Roberto did a fantastic job with providing excellent customer service from the first email to the final handshake. My confidence in the car is one thing, but knowing that the place I exchange money for a product provides exceptional customer service, is extremely important. They did not disappoint on any aspect. I specialize in consulting businesses on process and consumer experience and I cant find anything to share with them. They did a great job. The fact they are not paid on commission but on reviews tells me they have the correct business model. I drove an hour to check out the used Nissan Armada the day after I spoke with Roberto. His patience with me to be my eyes and ears and review the car with me on the phone for a half hour provided the confidence I needed to make the drive and then make the purchase. Good Job Roberto! Much success to you! You deserve it!

Everyone was nice and friendly.

They did the basic bait and switch with false advertising. Showing a price online and on the car but refusing to sell for that price. I drove all the way from Sacramento to visit this corrupt business. Not one employee but the cashiers were wearing mask. Customers up front with no masks either. Had to report them to BBB. Finally they started putting up correct prices only once they got involved. I do not recommend. Shady shady business. No stars!!

Great car buying experience!!

Roberto was great upfront, but lacked follow-through. It’s been 4 months and a handful of phone calls and we’re still waiting for our spare key.

Great experience, real friendly helpful

Customer Service here is awesome. They are polite, and eager to help. I have nothing but good experiences everytime I bring my car for service.

Roberto was great he went beyond and delivered the vehicle us. He even came the next day to deliver some All Weather floor matts, that he bought out of his pocket for us. Thank you and next Ford I get will be with Roberto thank you.

Jacob, Karla, Heather, you guys are AWESOME!! Never have we had a better car buying experience. We will definitely refer you to friends and family!! Love our 2020 Ford F150!!