Due to the nature of my job I rent cars often. My dealings over the last 8 years with National Car Rental is they have consistently provided excellent customer service along with reliable vehicles. I have used their service across the USA from Alaska to Washington DC. I have never had a bad experience; and I have had a fender bender, changed itinerary, issue with a bill. Each incident was handled professionally with positive resolution. I think that speaks volumes for company.

Finding out my rental had a 40 cent mileage charge was one thing but having the odometer reading off by 300 miles was another. The 40 cent millage charge could of been fixed removing the $30 off coupon on my reservation. Easily could of reserved another without milage charge if it didnt let you make reservations because of no cars even if I now had a car to swap. Got to the hotel and called them about the odometer error guy didnt understand the problem. Called national told them to document the odometer error off by 300 miles no record of that. Finally got a reservation the next day traded in the car and got charged a one way rental charge even when I returned it to the same location. Told the guy at the counter the odometer error reading that said 10500 miles on the car and I drove it about 15 miles and the correct reading is 10805 and he recorded the new miles and charged me for the miles. Now that I got charged for all that I will now get charged again when I return the same car again for another day in Anchorage because it will be returned at 8pm causing another one way rental fee to be charged. Basically now charged 2 days for one day because I had to turn the car back after half a day. Called emerald a few times they still want to charge me for miles. When I rented the car Scott gave me a card and said call anytime but why they give business cards out when nobody in my experience could ever be reached in them in the past and off course now. So now Im at about $250 that I cant get reimbursed for from my clients for miles and a extras day. 10500 odometer reading on checkout means someone entered miles without checking when the car was returned. Its hard next to drive back to the airport after a 24 day of traveling and felt it was not safe that night but next time will post pictures to here so a date and time is recorded even if national didnt bother the 3 times I called.

Great service behind the counter. Availability of vehicles has never been a problem and most times an upgrade is offered at no charge. Winter time driving is always a challenge so request an all-wheel drive when available.

Arriving in Anchorage Alaska, National had my car ready cleaned and treated me with great care. The cars are kept in a garage right behind the counter so no snow or frozen doors are an issue. (unlike fairbanks).Return of the car was just as easy. I love working with National as an Emerald Aisle member.

Check in was quick and upgraded me! No hassle and great customer service!!

I rented a premium SUV and was upgraded to the next level when they didnt have one.It was great! The vehicle was awesome, and the staff was very nice.I had the SUV for two weeks and returned it. There was no hidden fees and all the details were up front. I will definitely go back to National car rental again.

National did not have the car class we rented for 2 of the 3 days on our trip and one can only expect this Fairbanks AK to have a small selection i guess. I think I would rent somewhere else that would confirm a car before selecting National. We got a front wheel drive Impala that was not suited or equipped for winter in Fairbanks and it lead to us running off the road, when we had rented a vehicle of higher class. The front desk agent Ashley was more interested in proving me wrong about my rental agreement and the cars lack of winter ability than asking if we were ok after the mishap or helping me get a quality vehicle.

Missed connecting flight was a day late getting to Fairbanks check in only to find that the vehicles I had rented were gone. At this point you would think they would be professional and apologetic nope .they commenced to tell me it was my fault and act in an unprofessional manner.will never rent a car from National again I,m writing this review the next morning even after I,ve had time to cool off

I always enjoy renting from National. They offer the best service and value for my dollar. The staff in Fairbanks AK was exceptionally friendly and made the check out go very smoothly. I was in and out in less than 30 seconds they had everything prepared and were ready for me. The car was Immaculate and in great shape. Again thank you Fairbanks for the wonderful service you and your staff provided.

The staff here are awesome! They are friendly and very attentive. I travel to Fairbanks often and always book national. They remember who I am and help get me going quickly.

It was the easiest renting experience ever! We arrived at 2 am and the rep was waiting for us. As soon as I gave him my cards, he handed me the key. The car was parked right across the street. Only 1500 miles on it. Returning was also awesome. Mo questions asked. Took 5 min.

Rented a car on 4/27/14. Car was clean and in excellent shape. Had no problems during the rental. Associates were very attentive to my needs, and thanked me for my business. Very fast check in and out. Very enjoyable experience...

The desk agent was fantastic. She answered all of my questions and took a personal interest for my safety. She was extremely cordial and professional. It was my first time to Fairbanks and she MADE my day. I love National. I have been a customer since 2004.

I travel a lot with my job and the default Rental company is National for me. I have always had a consistently good experience with them. This particular location in Fairbanks was very friendly and helpful. I had some issues with flat tires on my truck and they were very proactive and willing to help me into another vehicle that caused me very little delay in getting my job done. I would recommend National to anyone for their rental vehicle needs.

Went on a business trip and was given a Ford Focus that smelled of cigarettes and seemed to have a weird transmission shifts. Brought it back the next day and traded for a Dodge Charger. The front desk clerk at the airport was helpful and understanding. One of my co workers also got a Focus that later on in the week was having serious issues shifting from first to second gear. I know Ford has had a lot of problems with these transmissions so I would not recommend getting a Focus.

The rental process could have been easier. The pickup took a little long. The process of notifying the company of damage should be automated for those with the app and an account . The car was clean and in good shape.

For a smaller location, the counter staff took good care of us. The car was clean and perfect for our travels around Fairbanks. They could have explained about the return car process at the time of check out. For early morning flights, you have to return the paperwork with the mileage and they will give you a receipt later. Luckily, there were not that many customers at that time, they were able to identify us from the return of the car, no additional charges were encountered.

They were amazing. Budget screwed me over on a car I prepaid for and National swooped in and saved the day for $23. I couldnt have asked for anything better. Thank you for saving my birthday!

Did not have the car I had reserved and prepaid for.Resulted in 7 people (most of them kids) being stranded at Fairbanks Airport at 2 AM with no Uber or Lyft available.Very unfriendly move on thier part. Now that I know how they treat customers when things dont work out...will be actively avoiding National/Alamo for future corporate and personal travel.

I rent frequently, twice a month or more, always have the best service. I use Emerald Club online to reserve and the front desk usually has my paperwork and keys ready without a wait. I also get an occassional upgrade. Really appreciate the quick professional staff.

Fairbanks is cold in December. The car was already warmed up when I arrived and a plug in for the block heater was also available. Very helpful and much appreciated. Those small items made the rental experience that much better.

Nationals service was friendly and efficient. They whole process took only a few minutes. There was no long list of annoying questions since the Emerald Club had all of my preferences already. National uses my repeat business to provide maximum convenience.

National Rental Car has proved to be a professional and courteous organization across the country. Any rental issues have been addressed and successfully resolved. Only company I plan to rent cars from!!!

We had a great experience even when there was a computer error that oversold their cars. They found us a vehicle within 12 hours and gave us an upgrade. The staff was really nice and went out of their way to provide good service.

A busy but efficient operation. Got an upgrade,because they were out of the class I had requested. Rental was excellent.Only item I would have wanted was a ice scraper that was not included with the vehicle: in Alaska ,I would think this should be a no brainer.

I reserved a vehicle at your Fairbanks location. My inbound flight was delayed by six hours. When I arrived I was told at the counter that they believed I was not showing up and gave away my SUV to another customer. Why didnt National know that my flight was only delayed and that I was still arriving...are they not tied into the Alaska Airlines system?What they had left was a Ford Focus...I had to drive a Ford Focus on ice covered roads for 71 miles. I felt the vehicle, given the conditions, put my life in danger. I was not impressed with the vehicle nor the non-attempt of the counter to find a safer vehicle for me to use.

My wife and I were in fairbanks Ak for the first time and picked up our vehicle up from the airport and not only did Clifton give us awesome customer service!!! but we were totally lost trying to find our hotel and came back to the airport and saw Clifton again as he was getting off work and he went out of his way and gave us a escort to our hotel!!! Great person!!!!! Great service!!!!

Desk personnel were very attentive and worked to ensure I had a vehicle in a timely manner. Thank you again for your professionalism and attention to detail in the area of customer service!!

We arrived very late after our flight and I was greeted by the Vey Cheerful counter person and was on my way with a great car in less than 15 minutes. Returning the car was also a breeze. Job well done Nation.

I rented a car in Fairbanks on 6/6/14. The people were very friendly, and helpful. Checking out the car and bringing back was very quick and easy. Great place to rent a car!

Associate at the counter was probably the most helpful, nicest person I have ever encountered with National. Process was easy. Car was clean.

When I arrived in Fairbanks for the Alaska Federation of Natives Convention my car was waiting and ready to go! I cant wait until Fairbanks has the Emerald Club Counter Bypass someday. National always works well for me.

This review is for the Fairbanks airport location only, not National as a rental car company.Worst rental return experience ever!! There is NOTHING posted at the front desk as to rental return procedures, i.e. drop box, write down mileage, key return location, desk hours for customer service rep to be present, NOTHING. I came back completely confused as to what exactly to do with the car - what space to park it in, where to drop the keys, is a representative present. Almost all flights in and out of Fairbanks are extremely late hours, extremely early hours, etc. Standard desk hours are hard to accommodate I understand that completely; however, that should be made painfully aware to the customer renting the vehicle. It was not. I will find another rental option when I fly into Fairbanks again.

The agent was outstanding. I received a vehicle upgrade. The vehicle was great and the service was outstanding. Highly recommend this agency to any Fairbanks travelers.

I rent cars about 5 times a year and always from National. No matter what airport I rent from they always make it easy and fast. Best customer service ever.

Tricked me into prepaying a full tank of gas for a Grand Cheonkee by saying it is cheaper. Well its not.

Rented a car on 09/06/14 at 12:00 a.m. local and had no issues getting though the paperwork and arriving at the hotel across town 20 minutes later. Very efficient front desk!

Great car, (Jeep Cherokee) but not so pleased with exchange policies. Rented in Fairbanks at airport but had to leave from Anchorage airport and it was not as seamless as it should have been. This should be a no-brainer.

Helpful counter staff, and they had the vehicle I reserved. All in all, a very quick, hassle-free experience.

This location is always friendly and always ready for me when I land. They also offered an upgrade without me asking. Thanks!

Service was great but not great variety of cars in exec row. 30 vans, two pickups, and two or three regular cars plus the Toyota SUV we found way down at the end. Not sure why all the vans and low selection of others but not many people want a van I am sure.

Easy and quick. Offered me an awesome upgrade to an SUV!

Everything went smoothly, counter staff were very nice, the car was clean and well maintaind

Great options for cars in the executive area.

As Emerald Executive Elite members, it was my worst experience! Besides I got a dirty vehicle, I wasnt allowed to change vehicle because they locked the keys an hour before closing. They wont pre-arrange to change vehicle because I have to call first the next morning. Im already in front of the counter and they cant do that for me. Terrible and worst rental service I have ever experienced with National.

We use National Car Rental when we can for work, join the Emerald Club everything is online or on their app, no waiting inline just grab your keys and go, I love using them in the lower 48 you can choose any car you want and go. Wish they had more locations in Alaska

I arrived 2 hours early in Faiebanks AK. I was able to make an earlier connection and did not have time to call National. When I showed up at the counter I was told they had a car that was being cleaned and that they were sold out that day. I know that tourists were up due to the long holiday weekend coming up. The counter employees told me it would be about 15 mins. I was fine with that and said Id just wait over on the bench and do some work on my iPad, as soon as turned my back the counter was swamped by customers. It must have been only 5 mins later when the employee came over to me with the car keys. Great service and very personable employees! Thank you

Professional, helpful, knowledgeable, friendly. What more could a guy ask for!?Thanks

Friendly and very helpful staff!

Pick up and drop off were simple and efficient.

First car rental from National. Very satisfied with friendly staff.

I rented a 3/28/16 in Fairbanks airport.Very friendly and helpful Professional staff!!

Great customer service!

No aisle for members to just come and pick their car. Theyre not 24/7. My flight got in at about 3 am and I wasnt able to get a rental until later that evening when I could make it back over there.

Quick and very courteous

Great experience, very quick!

Fast and great service as usual +++

Agent at counter was too busy to provide a receipt at check in (9/28/2016 @11.30pm). His attitude sucked. Two agents at the counter only one was working the other standing around not making eye contact with customers.

Great

Excellent