I ordered 17 keychains that were to be monogrammed. She said that they were ready to ship but all she needed to do was add monogram to each of these. Ive been sending messages to find out eta and she wouldnt message me back. This made my business look bad because I had customers waiting for merchandise. They are asking me where they are and after messaging weekly where are they?? She decides to refund my $ without giving me a heads up so now I am having to refund all my customers $ because she isnt sending the product. Poor customer service.