I called his company for a quote, the young man I spoke to was very thorough . I wanted to talk it over with my husband and asked if he would call back later that day and he agreed he would. Since they work on commission I wanted him to get the credit. Well he never called back so I ended up calling the 800 number again the next day and was connected with a local office that never answered the phone and I had called at least a half a dozen times. Finally was able to reach somebody we scheduled for Saturday between 8 AM and noon but nobody showed up nor did we receive a phone call or text or anything saying that they were not coming. So come Monday I called again and finally able to speak to someone the first time I called . I scheduled for Wednesday between 10 AM and noon only to get a text on Tuesday saying there were no technicians available and they had rescheduled me for Thursday at 8 AM. I spent another 15 minutes on the phone and at least five phone calls trying to get a hold of somebody to cancel since they already had my credit card number I wanted to make sure I wasn’t charged anything .I cannot speak to their actual service because I was never able to receive it because they were so flaky from the very beginning . If you actually want somebody to show up and perform a service I would definitely not go with Terminix .. They are very unprofessional and I’m surprised that they are actually on home advisor.

Their technician has taken care of our property for at least 5 years. Hes thorough, friendly and efficient.

I’ve been using Terminix for several years. I’ve always been impressed with their representatives- polite, friendly and very competent. I’ve recommended this service to others.

I need a pest inspection (WDIR) completed for my VA refi. I initially reached out July 7th and it is now July 22nd with no call backs, inspectors no call/no show, disconnected calls -3+ hang ups, different excuses/reasons each call with over 5 representatives and I am no further along than I was at the beginning of the month. I have been promised multiple callbacks from supervisors and I have still received nothing. This is me a (new customer) wanting a service and not getting it. How many other people are going through this?? Why are they the only company so far to have this license? I am on the verge of cancelling my refi due to the absurdity of having to get this freaking inspection required by the VA in Oregon.All the other bug places Ive called do not have the license to do this inspection and so far its only Terminix. In all of my 34 years of life and 15+ years in customer service, this is the worse Customer Service I have ever gotten!! This issue has delayed my refi by over two weeks which has added way more stress. My Mortgage Broker has even been calling on my behalf as this has been the last thing needed and he has gotten unfulfilled promises of of callbacks the past few weeks as well. I do not recommend dealing with Terminix, at least in the Salem-Eugene office.

Everything was great he explained everthing to us

Our first visit was wonderful, the worker that came out for the service was professional and friendly. He informed us that between our paid services we can get upkeep if we don’t notice the problem getting better. About a week later we noticed spiders back again full blast, so I attempted to call to have someone come back out. Ended up getting a voicemail so I left one and waited a week. Didn’t ever get a response, attempted multiple more times over the next 2 months to have someone come out, including emailing the general Terminix response email form the website. They informed me someone would be coming out the following week, and that never happened. I gave up finally and began looking for other companies. As soon as the 3 month mark hit for us to pay for our services again, we immediately had a phone call scheduling that appointment. Again, that employee who called me was very great and professional. I informed them we would no longer be using their services though. Just disappointed that we were never able to have someone come out between our appointments like we were told and continued to have a terrible spider problem. Hopefully I just had bad luck and this isn’t the normal practices. Giving two stars because the two employees who were scheduled to come out that I spoke to were great and I have no complaints about them.

Was priced 207 for initial visit. Was charged 400. Technician said it was over charged and would correct the bill. Not a happy customer!

They come and do their job and leave quietly. They let us know when to expect them via text message. During this time of the pandemic, you cant ask for better service method!

Thank you, Terminix and Jakob for keeping our home free of pests, especially spiders, for over 20 years!

My Terminex tech is great, I don’t have to think about it, he does a good job.

Just plane good people that preform a good job

Excellent service. Technician very professional, thorough, and polite.

We called Terminex because we were especially concerned about a carpenter ant problem we were having. Problem solved.

For several years ,13 years to be exact we had ant issue especially in the winter months, however last year we had a storm that was historical in nature & had big black ants in the house because of the snow & ice conditions. We contracted with Terminix ,we are glad to say ,that is the best decision we made. They are professional and effective.

We have used Terminix for many years. We transferred our servicecwhen we moved. The employees are always prompt, friendY and professional. Will continue to use Terminix for the foreseeable future.

They never scheduled the appointment. Did not return the calls and have yet to help resolve our issues.

When I moved in to my place it was overrun with ants. I called Terminix and within days my house was creepy crawly free. I have kept them on ever since. I never have any issues. The service people are fabulous and the customer care is amazing. I recommend Terminix to everyone. I appreciate them so incredibly much. Thank you.

Great service! Highly recommended

The technician called beforehand to confirm the appointment and to understand what we wanted. On the appointment day, he sent a text when he was on his way and arrived on time. He was knowledgeable and friendly and answered all my questions. Were new to the area so very happy to know that well have good service here.

Curry called the day before asking if our squirrel problem was still a problem? He communicated clearly what his game plan was for tackling the situation then followed up with what he did before leaving. Hes a great listener and answered all of our questions & concerns before leaving. Would strongly recommend Curry to anyone and everyone that needs service!!

Chris is a great technical and always takes care of my snt problem. When calling for an appointment theyre always friendly and prompt. So glad I have teminix.I recommend them to friends when ever I can!

The service was excellent!

The technician is professional and friendly.

I have Terminix for routine serve, spiders, ants, etc.. and when I have Terminix I dont have spiders, ants, etc. :) Our technician Lance is very friendly and does a great job!!

Lance is awesome. You should all use him and Terminix!

I was told I would pay $129 every three months, but that I could call and request more frequent services at no additional charge. This was a blatant lie. I am charged $129 every single time they come out. Plus, the rodent issue is worse now than it was before. I am on the verge of cancelling.

The guy that did the survice is just super nice and not judgy at all. It really seemed like he just wants to help however he can. He really seems like he likes what he does an enjoys his work.

Service tech keeps us informed personally of his availability and arrival. Very friendly and thorough service and will make extra visits if needed between regular appointments.We like the friendly personal service and good value along with one less worry for us .

EDIT: The technician that normally comes out (Curry) is great! Never had a problem with him. Ive only had one issue in about 2 years of service now. I had called to have someone come respray about 2 weeks after they had been here for a normal service and ended up having to call back 2 weeks after that to finally get an appointment scheduled.Just did pest control and even after just the first day I havent really seen any spiders or ants.

They never called back to make an appt.to inspect our home.

We are very happy with the service provided. It took some time, but now we enjoy an ant-free home (well almost ant-free - stragglers show up on rare occasions). Our technician Lance is patient with all our questions, and prompt and professional during his visits. Hes first-rate. Good job!

Awesome

Opal is just the nicest technician one could ever ask for. She always is helpful, cheerful, and thorough.You need to do whatever you can to keep her happy and on your team, because she does a great job keeping her customers ( YOUR CLIENTS) happy and satisfied.

Technician was very helpful. Great customer service.

Everything always goes smooth. Lance is always kind and professional.

Termanix Rep showed up on time, explained treatment program and was very thorough about addressing my needs as I have had a continuous issue with sugar ants. He covered all areas and so far so good! I have not had continuous luck treating myself but Now I have piece of mind that one less problem to try to address getting rid of ants!! Thank you Terminix!

Chris is great at addressing the problems, he remembers what we talk about in previous appointments. He is personable and trustworthy. Very reliable and punctual! Thank you Chris!!!

We have scheduled an inspection twice with this company. The first one was a complete no show of which the inspector admitted to comply blowing us off. Bad way of doing business in my opinon. The second he showed up an hour and a half late of the end of the said insepection time. Twice that an appointment window cant be met. Inspection was not done as I refuse to pay a company that dont keep up their end.

Terminix has always made their service very convenient and predictable, and having in-between services built into the plan is extremely helpful. My technician the last year or so has been Opal Veenhuis, and she is absolutely wonderful. She makes things easy and immediately addresses any additional concerns I have, and all of her fixes have worked. She has a personality that puts you at ease, so it feels more like a member of your family has come to help you out rather than some random employee there to get in and get out. Hold onto her as an employee--shes a total badass.

Showed up on time and was very thorough.

After the third cancelled appointment in a month (2 times without even a phone call to inform me) I had to terminate my service plan with Terminix and seek another company where reliability is important.

Excellent service and always on time.

I look for honesty, integrity and fair pricing in a business. My beloved daughter just began an intense graduate program when she learned that she may be infested with bugs. Tom from Terminix came out, checked it out and set her mind at ease. In short, he didnt sell her stuff she doesnt need. Call it old school business practices, or what you will - by employing this person Terminix has gained my loyalty and recommendations.Thank You Folks!

Not very pleased, communication was difficult, but they did the job advertised. With a one month service, they tried their best not to come back for a re spray.

Opal is very good, and is very knowledgeable about the insects and the ants converging on my house after the rain.

They did not come close to doing what they told me they were going to do. They told me they were going to spray around the major appliances and under the sinks, however when the rep showed up, he refused to come inside to spray at all, even though we specifically cleared everything out. I was told that he would be spraying under the decks, in any crawl spaces and up in all attics. He did none of them. One of the problems I had asked about was slugs. The phone rep said yes they sprayed for them. The rep that came said nope we dont do anything for slugs. He also made a very inappropriate comment comment to my daughter about her appearance leaving her so uncomfortable that she refused to come out of her room until he was gone. On top if that I instructed them to not charge my card until they sent someone else bn out to do the job as we had agreed originally. They charged me 100.00 anyway and did not do the job right. They promised me a refund, because the inappropriate guy was the only one that could service my house and I would not let him return due to my daughter. Several weeks later they still did not issue me my refund. So I had to take it up with my bank. My bank investigated it, and refunded it. Then, Terminex recharged me for going to my bank and then put me in collections a year later!!!! I AM STILL IN COLLECTIONS AND MY CREDIT IS BEING RUINED!!!! THEY ARE AWFUL!!!! Jamie Raines

Quarterly UPP service scheduled on website for Feb disappeared off website ... Terminix Customer Service (1-888/800 #) clueless... Cant pay service ahead because local Eugene office hasnt changed Acct to annual payment from quarterly... Request for local office (Eugene) to call me for over two months with no call from local office... Unable (not allowed??) to talk to any supervisory/executive personnel in Terminix Co. to resolve issues!!...Resked UPP Quarterly Service over phone for 26 Apr 2019... Appeared on Website then disappeared when Mosquito Service appeared for 22 Apr 2019... Again NO explanation from Terminix Customer Service (1-888/800 #)... Its a local office issue... BUT, if local office doesnt contact me, HOW will issue ever be resolved???Guess Terminix wants me to cancel all my services with them??

I have really liked using Terminix. Opal, the technician is prompt, thorough and courteous. We have the termite protection plan that is awesome! Before we bought the home termites were present and even though it was inspected by another company nothing was done. We had A LOT of internal damage and hired Terminix to eradicate the active colonies. They bored down thru cement and planted pesticides and now come for a yearly inspection. They have GUARANTEED no reinfestation for the lifetime of the protection. Cant beat that!

Rotten service! This company has been completely non-responsive to concerns about the unsafe conduct of a Terminix employee on our property. I received a robocall seeking a service rating when I asked to speak to a manager and was told a manager would return my call. Not helpful, not respectful, and certainly not customer SERVICE.

So appreciate all aspects.

Good service techs that follow up.

I was very happy with the service. Our house was inundated with pests and Terminix fixed that problem. I have them coming every 90 days. I recommend them to anyone that has pests.

I spent over $3000 with this company a year ago to get rid of a mouse problem. I was told I would be covered if I had any issues moving forward as long as we owned the house. A few months ago we started having pests in our house again. However when I called terminex to get this taken care of they said that I was not covered and would have to pay for additional service. When I asked what I paid the $3000For they said they would have a manager call me back. I never received a call from a manager. In fact I received a call a month later asking for another $2000 to “renew” my service which I was told was a lifetime service. Make sure to get all promises in writing before using this company as they do not follow through.

The service lady im my area opal is amazing she explained everything throughout the process i looks forward to my appointment every time.

In the past, Chris figured out how to help me with a mice problem. I can trust him!

Excellant experience with Lance, our representative of Terminex. Very informative and explained what he was doing. PLUS...ants are gone. Thank you for your help!!

1 star because I have to choose and there is nothing lower.We hired terminix for a flea problem and asked for someone to go under the house to see what is going on as our house is surrounded in concrete. They said yes they would go under house but said we have a rat infestation (totally upsetting to us).The first two technicians that showed said it wasn’t in their job description. Terminix was supposed to send someone who would go under the house, but they no showed on three occasions as we sat in our parents empty house. This caused us great sadness as we grew up in the home and have recently lost both our parents. It’s a shell now and makes us mourn when we are trying to remember only happy memories and not concentrate on the loss.Today we sat in the house for over two hours waiting for them and called repeatedly but no one answers the phone EVER. My nephew has the number that they will answer and they said they were trying to get ahold of the inspector but he wasn’t answering his phone for them (gotta love that though). Well in the end we fired them today and hired a new company who arrived iwithin thirty minutes of our call they went under the house and come to find out NO RATS BUT A DEAD CAT.So if you are looking for someone to diagnose the problem and actually show up when they say then go through someone else.

Reliable, gets the job done at a competitive price. Professional and works with the customer to solve issues.

Very good service.

Great service as always.

Super prompt. friendly and accommodating.

Terminix is well worth the investment to protect your most treasured investment, your home.

Opal is EXCELLENT!!! We have been with Terminix for over 30 years and Opal is the best service technician to provide pest control.

I requested services from Terminix on 9/6/17. Stuart Hollander, the supervisor of the Eugene branch, came to my house to inspect for bedbugs.He confirmed that my bedroom had bedbugs and convinced me to sign a contract agreeing to have Terminix treat the bedroom. He told me I should expect a call to schedule treatment soon and that treatment would be done within a week.I allowed him to charge my debit card, so I would be put on the short list for treatment. I did not receive a call to schedule treatment until a week later, 9/12/17. By that point, my boyfriend was also seeking bedbug treatment, and had gotten a quote from Terminix for about half of what I was quoted.I called Stuart and asked him to honor the price. He would not. I told him I wanted to get other estimates, and he said that was okay. Shortly after, the treatment specialists called me to schedule the treatment. I had not been able to get other quotes, so I asked if I could call them back later that day.I called back within about an hour. No one answered, so I left a message. I still had not received a call back about three hours later, at the close of the business day, so I called again and left another message.I did not receive a call back from the treatment specialists, so two days later, I called Stuart, the supervisor, and told him I would like to cancel my contract and receive a refund. I told him I wanted to do this because I was unsatisfied with the customer service, and the fact that his treatment specialists had not returned my call.Additionally, I wanted to seek another treatment that I thought would work better for my house. Stuart told me that I needed to contact his supervisor, Scott. I called Scott on the same day. Scott did not answer, so I left a message detailing my situation (9/14/17). By Monday, 9/18, Scott had not returned my call, so I called again.I left another message. That morning, I received a call from the treatment specialists, but I was unable to answer due to the fact that I was unavailable. Scott returned my call at about 6pm on Monday. Additionally, the treatment specialists called again at about 6:30pm. When I returned Scotts call at 7pm, he answered, told me he didnt have any information about my situation, despite the detailed message I had left him on Thursday, and the second I had left on Monday.I told him I was extremely unhappy with the service, and that I wanted it taken care of. I wanted to cancel my contract, and I wanted my money back. I also told him that since Thursday, my landlord, who was covering the cost, had been trying to get ahold of Terminix, and also had not received any return calls. I expressly told Scott that I wanted him to refund my money because they were not performing the services in a timely manner and their customer service was extremely poor. He told me he would submit the paperwork to cancel my contract and refund my money, telling me it would take a few days to go back into my bank account.I told him I would contact him again on Monday if it was not back within a week. Yesterday, 9/25/17, the money still had not been refunded. I called Scott on the number I was able to reach him on, inquiring about the status of the refund. He did not answer. He did not return my call. I called him again on both numbers I have for him, and he did not answer, so I left messages.Then I contacted Terminix corporate. I had previously emailed Terminix corporate a complaint, who forwarded my complaint back to the branch I had been dealing with. same thing happened when I called Terminix corporate the week before to cancel the contract. Today, I called Terminix corporate again. I explained the above situation to the customer service person. She told me that my contract had been cancelled, but no one had taken action to refund my money. She took the necessary steps to refund the money, telling me it could take up to a week for the money to be refunded to my account. Having been dealing with Terminix for three weeks, I have zero faith that this will actually be taken care of. DO NOT USE THEM.

I have a flea problem and called Terminex. It was easy to book an appointment by phone. Curry, my exterminator assigned to my location explained the process, and gave me tips for preventive care. He was very knowledgeable, professional and considerate. I truly enjoyed the experience. I have a cat that is allergic to fleas, I wish I had contacted Terminex sooner rather than trying unsucessfully to fight them with Advantage and Bombs, flea collars...etc.

My experience with these people was excellent and their products work thats what I would expect from anybody providing a service

Terminix is best is what needs to be done ,,person is helpful and knowledge too

Great work, friendly service! And the bugs are gone.

Great service!! Chris did a wonderful job!!

Perfect

We always receive a call prior to the service and the service technician is professional and prompt. He answers any questions we have.

Excellent service!

Great company and they will return to treat if pests return.

Best pest management in the west

Very good service.

Awesome technicians.

Excellent service as always!!

Excellent experience.

I trust Terminix and have for decades