The speed at which mail is delivered, youd think it was sent out by pigeon post.

Mail sitting at this location for a week and was sent certified mail to the customer on 8/31. Terrible service, cant get anyone on the phone, emails bounce back. They need to get it together over there. Terrible. I am writing to the post master also as this was a time sensitive item and is sitting there for days! Unacceptable.. Waiting on hold for 40 minutes on the 800 number for someone to answer...disgraceful.

My business has not received mail in 7 days...nor has outgoing mail been picked up. Unfortunately the mail plays an essential role in our company. I have called continuously, Faxed the post office and tried every email I can find. Does anyone know the process in which to pick up your mail? I cannot get any answers what so ever. After reading the reviews I dont believe I will ever get any.

Informed Delivery shows items that I wont likely receive. Still waiting on Christmas cards from December. Mail carrier hits only 2-3 houses on the block and only about 2x a week and then leaves. Medication, MVA items, bills, etc. never appear. On days when I do get mail its junk mail most of this year.

Ive been waiting on my bank card for almost 2 weeks. I havent gotten any of the mail I see on my Informed delivery either. USPS needs to get it together!!!!

My mail is one month behind and most of it is time sensitive. I watch them deliver packages all day for Amazon and Fed-ex and the post office is just one block away. What will it take to get my mail. Very aggravated!

I havent received mail in a week. They are the rudest unprofessional people I have ever encountered, all they do is blame all their mistakes on the virus...enough already!!! The virus didnt make you all lazy and incompetent!

We are facing extreme hardship due to delayed delivery of mail. I missed my paychecks in the mail twice in the last 7 months. Please fix this center. We need active personnel and responsible people to handle this center.

I had a package claimed to have been delivered. When I called they claimed it was handed to me when they delivered. However, the cameras on my porch never recorded this because it was a lie. They then said they found the package behind conveyor belt and to meet them at back door of post office after close and they would give to me. Very unusual. When they handed my package over it was opened.Now I have another expensive package missing. Supposed to be here 3 days ago and there is no update.

Worst post office in the country. Workers are rude, and you can expect the wait time to be about 30-45 minutes -- if youre lucky.And if youre wondering if Hell exists, believe me it does.

Been over a week and no mail. Lucky if we get mail once a week. Time for someone to step in and fix the problem ASAP!

Repeatedly our business has scheduled pick ups and repeatedly they dont show up. REPEATEDLY we have called and offered solutions such as getting them to send the person who collects the Blue Boxes (since we dont have a permanent carrier). There is a blue box RIGHT ACROSS THE STREET! This is costing our business money and now lately they cant even pick up the phone. Excuses, excuses. I have to close shop all the time at 4:45 to take my own packages to the Post Office by 5 - and when I do - I take them to Middle River Office because ESSEX Post Office is A WRECK and HORRIBLE Customer Service and Management. I wish we could get on Middle Rivers route - unfortunately I was told we cant because of our zip code. SO, we lose at least an hour of business per week because this Post Office cant figure out how get someone to pick up our SCHEDULED pick ups between 9-5. This has been going on for a year now.

I haven’t received any mail in over 2 weeks

Horrible service my mail barely gets delivered let alone on time,and major inconvenience!!!

Their delivery staff seriously needs to be reevaluated. I needed a gift for valentine’s day, and I was expecting it by Feb. 13. I am then notified on the night of the 13th that there was a delivery attempt made, at a time that I was home might I add, and there was nothing of the sort. I live in an apartment building that requires people to be buzzed in in order to access the front door of those who live inside; however, not a single person buzzed my apartment building to get in during the so called “attempt.” I can’t believe there are employees not being honest & and half-heartedly doing their jobs, especially during a busy time such as this one. Disappointing.

Never answers phone, should be out of business

TERRIBLE! I haven’t received important mail in over a week!

This is the worst post office everOn the USPS portal they scan important mailI don’t receive my mail until two weeks later . Sometimes I don’t see a mail person for a weekDifferent mail person all the time . I been to other post offices Rosedale ,Chase very clean fast ! Essex is the worst, unfortunately I have to deal with Essex for my mail 😭

Love our mail carrier his name is Jeff he’s always pleasant and even has treats for everyone’s dogs he is the best. He goes out of his way and makes sure we receive our packages 📦 too. As far as the post office I won’t rate because I don’t go there often but I will say it usually takes a while.

I wish I can give them a zero this is the worst post office ever I have not received my mail for two weeks the carrier is very mean and negative

I hardly get any mail. The mail I do get is always late.

Poor management , most of the people in the office could care less

The reviews here make me wonder how nothing has been fix. Just got notification that my package wasnt delivered because the mailbox was inaccessible. Which makes no sense since I live in a single family house, and the entire area in front of my house is open. Absolute trash; this branch needs to be re-worked.

Have not received mail in over 2 weeks ,and before that receiving mail once a week this is outrageous!!

This is the worst postal service in the state of Baltimore been waiting 4 weeks for a 2 day priority mail and still waiting

The female mail carrier that has our route is constantly delivering the mail to the wrong house. Appears to have skipped delivery on a few Fridays. Seen putting mail in just a couple of boxes and then driving off. Has not taken outgoing mail from the box. Pure laziness in my opinion. This is happening in the New Haven Drive area of Essex.

Honestly would have given a minus star if it were possible. Simply put, the service of this location is absolute trash!

This post office needs to be investigated about who is in charge! Management here is lacking and when that is lacking the entire facility will be lacking; without proper leadership. Today (6/2/2020) at 12:20pm. I went to the post because my mail ballot from Monday was shredded so I was unable to do my mail in voting. Upon my trip to the post office the clerk there was so friendly so nice, I asked to speak to the manager. It took the manager about 15 minutes to come out and she did not say hello to me or how can I help you or even sorry for the wait, instead she acting like I was being an inconvenience to her. The managers first words were why are you bringing that here today. I replied with “this is the first day I was able to get to the post office due to my schedule and Im here to bring this to attention. The manager then proceeded to lecture me on what I could have done, she said why did you not to in person to vote or order a new one. I told her due to my schedule I couldn’t and the mail in ballot was my only option. The manager at this Essex branch is incredibly impersonal. This voting ballot was not a huge deal because the candidates were already selected. My issue was that the ballot came in the mail like this and the manager there who is anything but customer service friendly pretty much disregarded what I was saying and told me she would tell the mail carrier but what I should have done; that wasn’t the issue the issue was I received shredded mail and it was a voting ballot. I was only bringing attention to this issue because I was unable to vote; I did not need a lecture on why didn’t I do this or that. My schedule is paper thin on spare time. I sincerely hope if anyone else has an issue with this place to speak up. Also the place is filthy, yeah I know its a post office but it is nasty and so unorganized in there. The only good thing about this place was the front clerk; she was very kind, but management and customer service is non existent. I also want to add that every time I see the mail carrier they are on their phones or Bluetooth devices; its really unprofessional.

The Essex Post Office actually deserves a zero or negative rating. I have not received mail in 2 days. I know the post office has my medication because I get an Informed Delivery email every day. This is not the first time I have not received my mail. I have filed many complaints but they go to the Essex Post Office Manager who does nothing. This time the complaint is going over her head to the next level. Its time to clean out the dead wood and hire people who are interested in doing their job.

Constantly delivering my mail and packages into my neighbors box. My mail box has numbers On it so that isn’t the issue.... just today had to run over and check their box for a package marked “delivered” sure enough it was there. Today it was the person driving the white suv.

When an address is the name, number and apartment number is correct the mail carriers drlivers mail to that address without the apartment number. Instead the address on these mail just says E. Baltimore Maryland or E. Essex Maryland. Consequently the mail has another name. Thus must be returned to post office for the correct address for that person. Our temporary mailmen are not taking all incorrect mailings back to the post office, but lets it build up unless a person individually takes to their office.Can this be corrected? Thank you for your assistance and support.

Waited 2 months for key never called when keys was in and very very rude

Usually, I dont have any complaints about this place. Its just another Post Office. I dont expect jaw-dropping customer service. I pay almost nothing to get my mail and I get the same level of quality in return.That said, guys: Can you PLEASE not bend packages when youre putting them in peoples mail boxes? I had important documents delivered and now theyre mangled and bent from being shoved in the box.To anyone getting their mail through here, pay the little bit extra to get your mail insured. Otherwise youre gambling on how your mail will be delivered. I didnt get my stuff insured and today I lost. Dont let it happen to you!

I have not recieved mail in 5 days...and a package has been out for delivery for 2 days to now find out that the package be held at the post office by my request. I NEVER requested this...this post office isnt worth having!!!

WOW after reading some of these reviews I’m seeing that I’m not the only one who thinks this office IS indeed one of the worst there is out there. This office should be investigated inside and outside top to bottom through the Office of Inspectors. Noticeably customer experience is out the door and the employees could care less about anyone who walks through the door. The office itself cannot hold onto employees with a huge turn over rate that reflects extremely poorly of the office post master. That is her office and her team which is a BIG BIG reflection of her. After running into issues after my dog BLINKED at a mail carrier I’ve had the worst customer experience there is ever to give to ones consumers. This ENTIRE office needs replacing OR JUST SHUT IT DOWN!!!!These employees are NOT worth the pay check. Seriously!! What a disgrace and what a poor representation of the USPS!! Time to clean HOUSE!!

At least once a week, packages or pieces of mail that we need are delivered to the wrong address. Sometimes to a different street in our neighborhood, sometimes our next door neighbor, sometimes we just never know/find it. There is no reason for this to happen as oftrn as it does. I wish we could choose a different local PO :(

Poor, slow and slow service

I mailed a Valentine’s card to my son directly at the essex drive up mailbox but he never got it. Now my credit card company emailed me to say they didn’t get my payment. Argh!

About 75% of the time they mail to the correct address. The other 25% it gets sent to a different address. The household it is sent to is nice enough to send us our packages and when I look at the address it is written correctly just not read correctly. Great customer service up front, just not so great deliveries.

After waiting in line for 15 minutes, due to the presence if only one clerk, I proceeded to have to wait another 25 (so far, still in line) minutes for a supervisor. Havent been able to get into my mailbox in months and no one cares enough to resolve. However, I do need to commend the clerk on duty. Sandra was so patient and friendly, and though you could tell she was frustrated, she wasnt letting the pressure get to her in the least.

Timely and Friendly! Thank you !

One star was very generous! Over an hour on hold everytime I need to call. Why dont they have branch numbers anymore? Poor customer service always!

Awful

Worse post office ever !!! My mail is lost weekly and the management here is horrible!!!! The manager is rude, and unprofessional and clearly does not know who to manage a Post Office! This has been going on for years !!! Why ??!!!

This Post Office needs to be investigated. I havent received mail and have called twice about it. When I did get mail it was delivered to the shop below my apt with a note missing key. Im not getting my bills on a timely bases in order to may payments. The most recent was a package I was waiting for and got a tracking record claiming attempted delivery and left a receipt. I was home and got no receipt left in my mailbox or on my door. Something needs to be fixed

We have a package that needs to be signed for. The postal worker never knocked just left a note. For the second time. Lazy

Went to purchase 4 passports. Took over 30 minutes, the clerk attached the incorrect money order fee to the wrong application, did not sign the application and it was returned. I had to go back to the branch, redo an application, pay additional fees and take another picture. I have taken additional action against this place. Very unprofessional and please ride pass here and visit a location that will provide accurate good service. No apologies or anything will be done. Youll have to escalate all problems to another agency. Very bad service AND MANAGEMENT!!!

Four days without mail! For at least eight townhouses.

There is a new mail delivery man that is absolutely incompetent in any respect. He will drive the same street at least twice and still would not deliver the mail. Yesterday around noon, I left an envelope in the mail and its still there after 24 hours. Most of the time our mail is being delivered after 8 pm or not at all. The situation described here is in the WaterView community.

Only one person all the time. One time asked for management for an issue and they had a very bad attitude towards me when I was not giving them any attitude. Not sure why it is so awful here.

Postal carriers never shut our gate when clearly theres dog signs posted, the customer service is nice when I get money orders but always have to wait in line for a minimum of 30 minutes because certain women employees spend too much time talking and not moving the line when its clearly full.

This post office hires mail carriers that do not know how to read English or speak English... Has to be the worst post office that Ive ever had to deal with..

Why dont they answer their phone! I am trying to resolve an issue with a package I have been waiting on a month and paid a lot of money for. But they will not answer their phone!

This has got to be the worst post office around. Cant keep the same person for more than a couple of weeks. Mail always delivered at different times, or like today we had no delivery at all. Not the first time this has happened either. Rain or shine. Please

Waited for the hour long lunch break and then two people behind counter became one and then one question was a 15 minute (yes, 60 seconds, 15 times! ) disappearing trick. Not a smooth operation at all.

Zero help every single time.They NEED to investigate and hire ALL NEW PEOPLE!!!!!!!! Very lazy and uninformative. All staff has a bad attitude.

Poor service. I have a different mail person delivering mail everyday. My package is always said that it is delivered but never at my address. This is unprofessional. I am on hold rightnow for 50 minutes to find out where my package is. It says delivered and leave in my mailbox . Unfortunately the package to too large for my mailbox so I have no idea where the package was delivered.

Im so sick of this so called post office! Im not sure if they are hiring severely incompetent people, undereducated, or just dont care but for some reason my address is 632 yet my mail gets delivered to 628 and I get mail for everyone else!!! I continue to have packages delivered yet even when home guess what?! No packages!! Something has got to give because the whole Essex community is in an uproar over this!!!

Severely understaffed! If you get there at the wrong time be prepared to wait. Bring your own tape.

They have lost so many packages and delivered them to wrong addresses all the time. None of my packages ever get recovered. They even post deliveries when the delivery isnt even made. They offer little to no assistance with these matters. Just Horrible!!!

They lost 2 of my packages -No they weren’t stolen THEY either lost it or delivered it to the wrong address now every time they call me it’s at an inconvenient time and every time I try to return the call (same day) they don’t answer the stupid phone. the minute I have free time I’m personally going over there ( it’s been almost a week now )

Paid forty dollars 4 weeks ago still NO Keys to mail box !!

The worst customer service ever no help at front desk 30 minutes waiting 1 slow person Wayne who has NO hustle. Will not answer the phone when you call

The worst Post Office I have ever seen! First of all, only one representative to wait on customers ( and the line was backing up) and she talked to other staff, while waiting on 1 customer. The she left the counter, went into the back office and did not show up for about 13 minutes. NO apologies to customersPostmaster General needs to investigate this location. PLEASE!!!

Mail not being picked all the time when red flag is up and mail is delivered late from 5:30 to when ever sorry service .

Delivery never received but it say it was delivered so so disappointed and fustrate for a so so important doc to lost just like that

Very , VERY lazy staff. Dismissive and refused to look for my package and when she finally DID , she didnt even ask for my name. I knew it was still back there, she just went in the back long enough to walk around and came back and shook her head with a crappy attitude. Even too lazy to say a simple no. They need to bring in a few secret shoppers....what a joke!!!! Worst post office EVER!!!!!

Absolutely HORRIBLE. All but 1 employee are lazy, incompetent, and have no respect for their patrons. Friday I paid 25 bucks to have a letter overnighted from MD to FL and the package wasnt delivered until Monday at 230pm. So I went to get my refund because their signs, receipts, etc, say money back guarantee. After waiting in line for 45 minutes I hand the lady my receipt and tell her my overnight package from 3 days ago didnt arrive on time so if like my refund. The lady goes in the back for another 25 minutes just to come out and tell me the supervisor said no refund because the delay was due to bad weather. Now that friday I paid for the overnight service it was 60 degrees and sunny all day and was the same for every state between here and Florida. So that was just a complete lie to get out of having to do your damn job and refund a customer for a service he paid $25 for but was not met. So I asked to speak to the supervisor that denied my money back gaurentee refund and the employee goes in the back and returns a few seconds later and says she said no, she wont talk to you so you can go online and file a complaint if you want, but she said she wont talk to. What kind of manager or supervisor refused to speak to a customer with questions? Cynthia Taylor, thats who. Supervisor of the Maryland ave Essex branch post office, I will be taking legal actions against the post office if she is not fired and my refund isnt issued. False advertisement of a money back guarantee on a service that took almost 87 hours when it is a n3xt day service. So in reality the post office stole 25 dollars and refuse to return it when caught. The line is always atleast 15 ppl deep and the average time to take care of each customer in that office is about 30 to 45 min. Only 1 lady there is competent and does her job great and always has a smile and very friendly. Its a shame she is always the one stuck doing all the work while the others stand around or move boxes to look busy while 20 ppl are waiting. I could make this so much longer but Ive said my story and think Ive made my point. Do not use this post office if you actually want the services you paid for, because this is not the 1st time this has happened, but for me it was the last.

Not all Mail is transferred to address. Only supposedly first class mail

The young lady went above and beyond to assist me in tracking my package ,Im just sorry I didnt get her name. But I wish to thank her very much

UPDATE: Dont sign up for their “Informed Delivery” cus its a damn waste of time. Youll get pictures of your mail thats supposed to come that day but then it wont arrive til 2-3 days later. And if you go to the post office to complain and ask for your mail they’ll tell you they don’t have it. Well how the hell did you send me pictures of it????I wish I could rate this ZERO stars. The delivery is inconsistent. The mail carriers spend more time on their phones and walking around with their friends than doing their jobs. But when you complain to the manager about it, YOURE the one who is wrong and they catch an attitude with you. Tell me this? Before I moved back here, I received a certain piece of mail on the SAME DAY EVERY WEEK because it was sent out the SAME DAY EVERY WEEK. For example: It was mailed from my company on Friday, Id receive it on Tuesday. Since moving back here (Side note: Its still the same county so its not like I moved super far away) I MIGHT get it on Tuesday IF Im lucky, but more often than not itll be Thursday or Friday or Saturday or Monday (Who cares right? Not their problem) even though its still being sent out on the same day. THEN I wont get it at all and Ill wind up getting 2 or 3 at ONE time. But its not their fault. It couldnt POSSIBLY be the post offices fault! No! Its the other company. Or its mine. Its anyone but theirs!Then theyll give you an excuse You dont have a regular mail carrier. Then you call back and they say You had your regular mail carrier today, so I dont know what the problem is? Oh? I did? Two days ago you told me I dont have a regular mail carrier and its a pick up route. I could go on and on and on. But this is the absolute WORST excuse for Customer Service and Mail Delivery Ive ever seen in my life. The managers are inept and useless at this office and only try to pass the buck and blame you or someone else, and when you arent having that line of BS they get rude with you. Screw this place!

I can never get through to this officer’s

My 3rd problem with this branch in a month... 1st they lose 1 of my packagesand still havent resolved my problem. 2nd, theyve sent my package to the wrong address, and 3rd they forced customer pick-up on my most recent package when they werent given any special instructions smh.

If u kno like I kno if u got any important mail dnt get it delivered through them u will be srry

Bad customer service. Slow. I have been waiting 2 weeks for keys for my p.o. box ive already paid for

Be prepared to wait a minimum of 25 mins or more before a customer service representatives get to you. Usually when a store says it opens at 9 am, it opens a few mins before 9 so they can get the computers boot up and open up the register. Well not USPS, they usually open the door 10-15 mins after 9 and then boot up their computers and open the registers so be prepared to wait about 25 mins.

Second time they’ve left a parcel slip on my door and the desk were unable to locate the package. This place is an absolute joke.

I put in a address transfer to begin feb 1. It is jan 16 and I have not been getting my mail for two weeks. I have called more than 3 times asking where my mail is and my package that was to be delivered thursday of last week. Everyone keeps saying theyll call back and that they need to check the transfer mail. Here it is monday I am still waiting for a call. Why is my mail being transferred prior to the scheduled start date.

They are slow ........... very slow to work. bad service👎👎👎👎👎👎👎👎👎

The customer service is horrible. Posting delivery even though no delivery was made. Delivering to wrong address.

No good service is very very slowly

Very helpful when you call for help

Shows delivered but postal women to lazy to deliver mail to cold for her sits in truck and scans mail so postal service thanks she delivered

Terrible service, long call time, the worst institution I have ever interacted with

Mail delivery is getting so bad most of the time it is after 7 pm. before its delivered then a lot of the times its your neighbor mail mixed in . Also packages are said to be delivered but not there then a week later you get a final notice when you never got a first notice of attempted delivery. And why would you close for lunch, havent they heard of staggered lunch breaks.

I wish there was a no star selection

I have had cards mailed from this post office and family members never received them. This has happened several times. I guess the employees think they will get money or gift cards from them! It’s a shame.

Lately I consider myself lucky if the postal worker even shows up.

Very disappointed in the postal worker who delivered the mail on 11/15/2016, on Dunwich Way. The flag was up on our mail box indicating that there was mail to be picked up, the mail carrier placed mail in the box but didnt take the 2 envelopes that were in there for pickup. To us that was very careless, the envelopes that the mail carrier left were payments being mailed.

They lost my mail and package

It is so nice and helpful.

Its usually the same lady working everytime that I go there and her disposition is so NASTY!

Thieves! I sent an overnight package that was never delivered. I went back to the post office to find out why my package wasnt delivered and they simply said they dont know and they dont know where it is. And its really nothing I can do about it but file an insurance claim. Total BS!

Mail carriers forget to deliver packages and then lie by saying customer requested for them to hold package. If they cannot fulfill their duties as a mail carrier. fire them. Lies should never be tolerated.

I went to the post office today Monday the 19th to pick up a package they would not give it to meAround 5:30 PM I went on the web sight and checked to see about it around 5:30 pmI live in an apparent on the 3rd floor and they left it down on the 1st floor where you come In from the outside anyone could have picked up my package they did not ring my door bell and let me know it was down there I will be going to the post office tomorrow and I will file a complaintThis was total wrong

Never expect mail when you should get it, could take a week or more longer.

Horrible service

Pretty ridiculous your regular mailman is out and you dont get your mail till 7 at nightBecause you want to socialize with a neighbor for 30 mins do your job!!!!!

Got there at 1255 and they already locked for lunch. It takes two minutes to give my mail box key.

Very professional at this location i was in & out in 5 min 11/5/18