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James and Demays Auto Repair
2414 E Lake Rd, Erie, PA 16511, United States
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Za
Review №1

I brought my car in just hours before taking a road trip to have them check out a weird grinding sound. They dropped everything to check it out, took it for a drive, and put it on the rack for me. Excellent service and extremely friendly. They also let you see everything they’re doing and explain what they’re looking at, making sure you fully understand what’s going on. After checking out my car, I asked what I owed them and they told me to pay whatever I wanted. Crazy honest and fair, couldn’t be happier with the service

St
Review №2

I got a nail in my tire. The owner made arrangements to get it fixed during my lunch time. They were quick and efficient.

Mi
Review №3

James is an amazing man. Always willing to go the extra mile! He will show you whats wrong and explain everything to you and break it down for you if you dont understand!

Ch
Review №4

So, I dont know how or where to start. I called on short notice to have my brakes and/or bearings looked at since there was a horrible noise coming from the front end. The owner had me bring my van in on super short notice mind you, right before LABOR Day weekend as well, and popped her up on the lift, diagnosed the issue, fixed the van, and she runs as sharp as a tack now! I couldnt be happier! I was given clear communication, pictures of the trouble areas, and A-1 kindness and hard work. Without his help and expertise, I would have ended up on the side of the road somewhere. James and Demays, you guys have a great shop and thank you for all the help! Will recommend! (Below are picture communications of the faulty areas.)

ca
Review №5

Honest and reliable. Ive never been anywhere that explains and shows you your problems with your vehicle, I definitely recommend them

Mi
Review №6

James is the man. Always willing to help someone out. Wont nickle and dime you to death, and wont feed you a line to make a buck. He earns every dime he makes. Hes an all around respectful, and respectable person. I highly recommend James and Demays Auto!

Ka
Review №7

They are always honest with me about the things going on with my truck. They do excellent work!

Me
Review №8

James was awesome!! We couldn’t find anyone to do a last minute inspection except him. He was EXTREMELY accommodating as well as kept our 2 year old active and helping when he started getting ansy. We for sure will be coming back to see James in the near future for any of our vehicle needs! Thanks so much again James!

Mi
Review №9

Had a wonderful experience at this auto shop. It was above and beyond my expectations and James made sure I walked out of there with all my questions and concerns regarding my car were nonexistent and reassured me that my vehicle is in good hands!

Ke
Review №10

Super friendly service

Re
Review №11

Thankful to add a place to my list of great service

Ro
Review №12

Honest..he did the work 1/5 of the price that 6 others estimated.. Again..Honest(as mechanics go, that is the only word that I needed)..

He
Review №13

I love coming to James and DeMays! He has great prices and knows how to get the job done right without any overages like charged at other places. He had a great sense of humor and is always pleasant to be around.I showed up for my tries to be balanced and then we saw I needed a tie rod and 2 mounting brackets. The job was done like every other job James has done for me in the past and that is with speed and accuracy. I highly recommend James and his great staff for all your auto needs.Thanks again James!

ti
Review №14

James is awesome fair price for quality work

Br
Review №15

Best service Ive ever had! He was straightforward with me she showed me everything that was wrong with my vehicle and kept me well informed. Im glad I switched mechanics.

ti
Review №16

I have never had a bad experience at James and Demays. The prices are fair, and the work is always top notch. I would HIGHLY recommend this place to anyone

Da
Review №17

James was able to get me in for a big brake job with a next day request of having the work done. He and his team were responsive and provided quality work at a fair price. I strongly recommend using James and his team for your automotive needs. Thanks!!

Jo
Review №18

The great reviews are warranted. Our driver developed a coolant leak while passing Erie PA on 90. We had him towed to James shop and they were on it within minutes and had us fixed up and back on the road within 2.5 hours! Unbelievable in our business! I can confirm that they are fair and honest; their pricing is terrific.I am a fleet manager and we have over 100 vehicles in our fleet. James and his team are top-notch; I wish we had a shop like theirs in every city we have an office. Thank you James for the terrific service and bailing us out with a critical customer delivery on board!

Da
Review №19

Rip off, every time I take my car in it seems to have more problems than when It came in. They always claim its a new problem even though I have a 2018. The final straw was when I went in for a simple oil change and for them to change my thermostat, a day later my timing belt broke. Spent alot of money to get this fixed.

Me
Review №20

Reasonable prices excellent service!!

Jo
Review №21

Not easy to find trusted mechanics for your vehicle maintenance these days. Even though I dont have a vehicle my experience from friends and family I would vouch for this business.

De
Review №22

I Went To Get My Oil Change And Breaks Done At James. My Pistons Needed Lubed Because They Were Squeaking. He Charged Me $70 For The Oil Change And Labor. He Said He Took My Breaks Apart And Put Them Back On And That I Wouldnt Hear Anything. When I Got My Car Back My Breaks Were Even Worse And He Said That He Even Took My Car For A Ride Because Its A Challenger. Im Never Going Back There. He Always Tried To Hit On Me And Keep Me In The Garage With Him. Very VERY Unprofessional. I Now Have To Go Elsewhere And Pay To Get My Break System Redone. Thanks.

Ma
Review №23

Good quality and honest service at a fair price!

Tr
Review №24

Hit a snag with a stuck caliper and old brake line that needed replaced. What James said would take a few days got done in one. He even walked me through his process and showed me my old parts and what all was wrong. Very pleased with my experience. Service was honest and genuine, work was quick, and prices were fair. Would highly recommend to anyone.

De
Review №25

Best garage around. Will not Rip you off. Honest about all work. Lets you in garage to physically see whats going with your vehicle.

An
Review №26

I took my vehicle in for springs and shocks. I was given a very reasonable quote prior to the work being done. When I received the phone call that my vehicle was completed, it came in significantly lower than what was quoted. Also the job was completed, in my opinion, very quickly. I appreciate the work the mechanics did on my vehicle, very knowledgeable. And the owner, James, outstanding! Explained everything that was done, showed me the old parts and was extremely courteous. And he is one of the wittiest people Ive ever met. I highly recommend James and Demays for your auto repairs.

Fr
Review №27

Highly recommend, fair and honest!There is a difference between undercutting and being honest, James is about the most honest mechanic you will find. The money he makes doesnt always end up in his pocket either as he is always giving back to the community that makes him successful!!!!

Ku
Review №28

When ettweins went out of business i was so upset that i had to find another garage to take care of my car. Looked online for a new garage and decided to give james a call. James is a very nice caring person that will go out of his way to bring the best customer service to you. Highly recommend going to this garage easily one of the best car repair shops in Erie.

Ma
Review №29

Was able to schedule me quick for inspection and tire mounting and got work done in a timely manner. Well be back😀

Ne
Review №30

This is a great automotive shop,ran by the best in the business.james is a very honest and caring owner. I would highly recommend going there for anything

Al
Review №31

James is so friendly & honest. He even taught me how to change my own oil. I appreciate him taking the time out of his busy day to explain the process to me. Will be returning for any car need & will be highly recommending him!! Thanks!!

Ge
Review №32

Timely affordable service

Ka
Review №33

James is amazing. The first time we brought my car in he simply touched the hood and knew what was wrong. I live out of town now, and this weekend I came to visit my parents and my car started making a loud clunking. We took it in to James on Saturday, and while he wasnt supposed to work Sunday, he gave of his time and fixed my car so I can drive it back to my apartment today. He is incredibly understanding and goes above and beyond for his clients, plus his prices are fair. I highly recommend him to anyone in the Erie area with car trouble.

Do
Review №34

I cant say enough. I went in to have my a/c recharged on my 15 year old vehicle. I am 61 and living pay check to pay check. They were so friendly worked on my car for over 2 1/2 hrs trying to figure out what was wrong. He hooked up this machine that evacuated the system then ran a test to see if it had any leaks. First off it was over charged from who knows when. It hadnt worked in the 6 years I had it. Then the test showed the system wasnt passable to add freon. They were baffled because it had been at high pressure before they started stating that it was holding the original freon. He did ask permission to do a dye test to look for any problems which they didnt find. They then tried to add a little freon with a hand held can but wouldnt allow them to put very much in. After trying to re evacuate the system adding a little more oil and draining it, testing with the machine again it was finally given a go. The best part is after all the time they spent trying to get the a/c to work I was only charged for the a/c recharge at a reduced sale price. I cant say enough about the friendliness and hard work everyone put into fixing may car. I would never think twice about going to them they have my business in the future for sure.

Ta
Review №35

Just by the comments he is a good guy I havent went to him yet

ka
Review №36

Absolutely amazing. Treated with complete respect and wasnt taken advantage of one bit. What blew my mind was how he actually took the time to go for a test drive with me in the truck and kept me informed of everything being done. This shop is by far the best auto shop I have ever been too and plan to keep it as a shop I continue to go too. The price difference from other shops was impeccable and the parts used here are better parts than other well known auto shops (fairview service center). This auto shop has proved to me not all auto shops are money hungry. Highly recommended.

Co
Review №37

I leave very few reviews,but I must leave one here. I called James based on recommendation of another female and looking at reviews. The reason I came to them was my vehicle had been going to another car repair place aka Tires for Less and they kept saying something new was wrong and charging more and more and nothing resolved. Brought it to James and he took his time to review what could be wrong all to find out none of the repairs tires for less said they did were not done. Thanks James glad my family and cars will be safe in your garages repair hands.Highly recommended for women and familys.

Tr
Review №38

The owner/workers are respectful,decent,honest,& prices are affordable. They helped me tremendously. Being a single mom with no help. James(owner) came out if his way to tow my broke down car back to my house (no charge) gave me a decent price to get break lines fixed. They talked to me open & honestly and even cracked some jokes. Id never take a vechial anywhere else EVER. Very thankful for this person..😇

je
Review №39

Dropped a friends car there. Ill edit once I find out how they treated him. They treated friend good. Its nice to know that there are honest guys out there that know how to work on older cars.

St
Review №40

James is awesome and does a awesome job..I Recommend him to everyone

Da
Review №41

This has been one of the best experiences Ive ever had with ANY business. Long story short, James went above and beyond to fix my car. He treated me like family and made every effort to fix the problem as fast as possible and affordably. I could just tell that if something went wrong, James would be there to help. This is THE place to go. I will be a customer for life because of the outstanding service, great prices, and customer service that is quite uncommon these days.

C
Review №42

James fixed rotted fuel lines under my car for $230 when Hallman wanted $780 to do the exact same job. He also takes the time to show you the parts and makes sure you understand what he will be doing. Hes just a great guy. We will be returning here for all our service.

Fr
Review №43

Got me in quick, friendly awesome service!

Ke
Review №44

James always takes the best care of his customers.

Be
Review №45

I would HIGHLY recommend them to everyone. Straight up service, no selling or pushing, and going that extra bit for complete customer satisfaction. They actually called me a second time to reiterate his concern for brake pedal play, after they had already called to say the work was complete. Trust these guys, especially for a second opinion. Took my F150 to them after another mechanic had quoted $1300 in needed repairs to pass inspection. Turns out the repairs were not necessary for inspection AND one of the quoted repairs wasnt even necessary. Truck passed inspection and they saved me over $1000. Go see em if you need a mechanic.

Ja
Review №46

Wonderful service. Got me in last minute to do a temp fix till he could fit me in. Then he ended up just fixing it right then in an hour. Highly recommend

Ab
Review №47

Beat mechanic ever! Never been unfairly charged for anything, always get an honest evaluation of my vehicle, fantastic customer service. 10/10 highly recommend!

Ma
Review №48

James is one of the best mechanics I have ever done business with. My transmission flopped on me on a trip from New York to Michigan. James was the only mechanic in the North East/Erie PA area that answered his phone on a Sunday. He went well out of his way to take care of my car. He actually drove out to the Holiday Inn we were stranded at in North East PA and assisted with finding a tow company in the area. His price came in cheaper than expected and he sent pictures throughout the repair process. These guys say they treat their customers like family and they arent lying. I would HIGHLY recommend them to anyone needing service work in that area.

Am
Review №49

I have never had such a wonderful experience dealing with a mechanic. My husband and I were traveling through the area on a road trip, when we experienced car problems. I looked on google and found James and Demay. I called hoping they would be able to look at my van, he said he would be closing in less than an hour, but he would look at it first thing in the morning. He sent us a tow truck. He stayed in contact with us to make sure we got our tow, then also to make sure we found lodging. James called us the next morning to let us know the issue with our car and when he would have it fixed. When our car was ready, James drove to the other side of town to pick us up. We were back on the road in less than 24 hours. Next, we received a phone call from James that evening to make sure that everything was going ok. And one more time, the following evening, James called to check on us and make sure that we were still on the road with no problems. By far, this is the BEST customer service that I have ever been blessed with. Thank you James. It was a pleasure doing business with you!

Co
Review №50

James will work with you and do whatever he needs to do to get you back on the road asap and not charge you an arm and a leg. Hes the most honest mechanic Ive ever dealt with and also the most passionate. I wont go anywhere else from now on. Would give ten stars if I could.

Ja
Review №51

Best mechanic hands down. Very down to earth and knows how to get the job done!!

Ma
Review №52

Called to make an appt for an issue with my car and inspection, and was able to get my car in the same day. James greeted us at the door, explained his process and said we would be informed of pricing before any wrench was taken to the car.He was courteous and professional, and was able to get me safely back on the road in no time! I would highly recommend Jamess shop to anyone!Thanks guys!

Jo
Review №53

James is a great guy and he knows his things about cars.He helped my girlfriend so much and saved her about 800$ to fix her car.I will keep going to his garage

Mi
Review №54

Very knowledgeable mechanics who go above and beyond to make sure there customers are happy.

Pa
Review №55

Great guys. Spot on service.

La
Review №56

This man is a true angel not only was he willing to work with my tough situation to get the repairs done he made sure and assured everything was going to be done right and to top it all off he was beyond reasonable with the quote for the repairs thank you James!!!!!

Ta
Review №57

Excellent service! Would recommend this place to everyone!

Tr
Review №58

Good reliable trustworthy service and fair prices

Ro
Review №59

If you dont have time to read all this, in short this Man saved me and my Family from being broken down on the road from Massachusetts to Michigan.The long... my Wife, Twin 5 year olds and both dogs (23lb Beagle & 110lb Rhodesian Ridgeback) were heading home to Michigan from visiting our family in Massachusetts for Thanksgiving. Our Expedition began having battery charging issues which eventually lead us to pulling off the highway as all of our safety features began to disable( Abs, air bags). We ended up at a Travel America in Erie PA. The service center there only services semis so they couldnt and wouldnt help. It was noon on Saturday and My wife and I searched the internet for the shop in the area. I happened to find James and his shop and called because of his high reviews. Easily best decision Ive made in a very long time. James shop is scheduled to close at 2 and I wasnt sure the truck would start. James was very open on the phone and told me exactly what he thought was wrong and rogered up that he could get the part and fix it right away. After several phone calls back and forth we determined a plan.( each conversation James made it clear he wanted to do everything possible to help my family and I and get us home. He even offered to come fix the truck there in the parking lot or help get it back. I told him no it was snowing and hes responded with were in Erie PA, thats what it does.) My plan was to attempt to drive the truck to his shop which was 8 miles away. Unfortunately the truck only made it 4 miles and died when I pulled it into a parking lot. I then called James expecting him to recommend a tow truck. Again James blew me away; he asked me where I was and said he was coming to get me. 10 minutes later James showed up with his truck and a power pack. Had it hooked up in 5 minutes and the pack and hood strapped down for safety. And the truck fired right up and we were on our way to his shop. At a traffic light James jumped out and re tightened the strap to prevent anything moving. We made it to James garage where he quickly got us inside. He immediately offered his waiting area for my family and his own dogs kennel for our dog. Both kids were given popsicles and cartoons to watch. He then quickly began to work his magic on our truck. Throughout the whole process James made sure we were comfortable and kept us informed of what he was doing.After about an hour and a half James had the truck up and running. It was the alternator. James had quoted me before over the phone and he had kept his word. I was amazed at the price because I know it would have costed me more anywhere else. He could have easily taken advantage of the situation but he didnt he charged me for an 1.5 hr like he said and didnt charge me a dime for coming and getting me.This man rescued my family including my dogs from being broke down and got us up and on the road in no time and a great deal! Also texted me throughout the day making sure the truck was still running good and made sure we made it home.My family in Massachusetts was so relieved and thankful for James and his business!I apologize if this is poorly written but Im not a novelist. If your vehicle needs service then please believe me when I say you can trust James and he deserves your busineas.Thank you, James!

La
Review №60

DONT BE TAKEN ADVATAGE OF BY OTHER AUTO REPAIR SHOPS....I needed some work done on my car for inspection...another garage told me that I needed needed a whole list of things, and yet another told me I needed yet another list of things...I took my car to James and Demays this morning and they went over my car, even let me in the bay to not only tell me but show me what was needed and why...Needless to say, this list from the other garages was bullsh*t...turns out I only needed one of the things off the list (tierod ends) for inspection and they even told me what I might want to consider replacing down the road. I also need to metion that one of the garages told me that it would cost $185 just for parts for tie rod ends and brake pads (which I thought I needed). So, I went and bought my own parts for under that, James and Demays will do the work for an UNBEATABLE price....DEFINATELY RECOMMEND CALLING THEM FOR YOUR AUTO REPAIR NEEDS!!!!!

Da
Review №61

Fast, trustworty,affordable service. My new mechanic for life!

St
Review №62

Great service, fair prices, and fast work.

Jo
Review №63

Fixed it all, very pleased

Ca
Review №64

He knows what hes doing!

Ra
Review №65

Fair pricing

As
Review №66

Would not go anywhere else

Information
5 Photos
66 Comments
4.7 Rating
  • Address:2414 E Lake Rd, Erie, PA 16511, United States
  • Site:https://www.facebook.com/pages/James-and-Demays-Auto-Repair/465497776821467
  • Phone:+1 814-454-4370
Categories
  • Auto repair shop
Working hours
  • Monday:8:30am–5pm
  • Tuesday:8:30am–5pm
  • Wednesday:8:30am–3pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8:30am–5pm
  • Sunday:8:30am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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