Would highly discourage anyone from going with this internet provider. We haven’t had WiFi in over a week, I’ve told them I solely work from home and need WiFi, and they keep canceling when they will come out. We have had their service for about 2 months and it’s been terrible/ the WiFi constantly goes out. We had spectrum before them and never had any issues, wish we hadn’t switched over. This is unbelievable.

Company provided incorrect information regarding pandemic related assistance causing my benefits to expire without being utilized.

I ABSOLUTELY HAVE HAD THE BEST EXPERIENCES WITH THIS COMPANY. IT SERIOUSLY WAS A ROUGH AND ROCKY START, BUT THEY HAVE GONE OUT OF THEIR WAY ABOVE AND BEYOND TO MAKE ALL MY ISSUES RIGHT. THEY REALLY CARE. MY TECHNICIAN ANGELO HAS GONE FAR ABOVE AND BEYOND ANY EXPECTATIONS. WINDSTREAM IS VERY BLESSED TO HAVE PEOPLE WHO CARE ABOUT THEIR JOB AND OTHER PEOPLE. IM A LOYAL CUSTOMER, THANKS TO THEIR WONDERFUL TECHNICIANS, SPECIFICALLY ANGELO & CUSTOMER SERVICE REPS WHO HAVE WORKED HARD TO CORRECT MY ISSUES. TRULY GRATEFUL!

If you dont have to go with this provider then dont. The price isnt worth the speed in the slightest

Customer service is terrible. kinetics moved it to India.Phone lines at fathers house were down. I opened two tickets. nothing completed each time I called back tickets were cancelled/completed when work was not done. Now I am on my third ticket. Cannot find any phone number or business hours for our local office.

I had wind stream years ago living in a different home. They came and set everything up, but for the 3 months I had service with them, I never had internet that worked properly. Their answer to me was that there we too many users at the location in which my internet coming from and they were working on it. This is very frustrating for I was paying my bill for service I wasn’t getting. So fast forward many years and a different home. I had to try them again for Spectrum didn’t work well at the home I’m at. I was told by Windstream at the time of signing up with them that they were installing a fiber optic cable and that’s what sets them apart from other companies, it was their selling point for they said this to me several times. I have had the service for about 8 months and it worked fairly well considering my service through Spectrum. Unfortunately, this company has disappointed me again. Now that we have to stream through Google for school for my kids, the service I have is too slow. I called a month ago for a change in speed, the soonest appointment was a month away. They were scheduled to do install or the upgrade at my home in 3 days when I received a message that the rescheduled me another appointment in which is a month away. I called the company and they then told me that they are working in my area to install fiber optic and that their is nothing they can do for me!!!! This is absolutely the worst customer service I have ever dealt with! They should have told me a month ago what the hold up was so that I could get an alternative service! I’ve wasted a month waiting on this! So my question is.... do they wait an extra month before I pay them? 😡

This company has the worst customer service. I had fiber installed the tech was rude and said I had to rent a modem for the fiber internet you absolutely do not need a deal modem for fiber.( I used to install and trouble shoot fiber internet for att and these techs at Windstream are undertrained or maybe they just dont care. )The tech was rude and wrong you dont need the modem for Fiber. I even spoke to the install techs supervisor who was rude and said I dont know what Im talking about.I spent many hours on the phone finally after multiple tier 2 support agents I found someone who actually knows how fiber works.He reset my ONT and we connected my router without the modem they have been charging me money for and the internet works fine.Long story short the field techs and supervisors dont even know how to install the service correctly.Even the tech support agents are completely clueless about the service they cant even answer basic technical question about the service.

Internet had been on of for weeks. Cancelled first appointment without telling me and that was a week after first call. Promised free upgrade and came out a week later. Internet hasnt worked since. They worked on it again and without calling our checking my connection closed my ticket. Now I have to wait for another appointment while having no internet with a child that has to be homeschooled due to the pandemic.

Ended service with them over a month ago and continue to be charged despite verifying the disconnect.

Awful customer service and awful internet. How are they still active with an average review of 1/5 stars. Honestly unless and if you’re checking reviews first, take this advice and don’t waste your time!

To customers with issues, file a complaint against them with your states attorney general; this is the ONLY way they actually will do something, regardless of the small town they are scamming with their overpriced internet and speeds they cant deliver. Awful company and has been for decades and they dont care as theyre the only company in the area. Wont upgrade service, deplorable customer service, barely functions most times and during rains, etc. Theyve been successfully sued by 2 states (Georgia and Alabama) and have more class action lawsuits pending.

Good towpath trail to run on

Great customer service

Cant explain why theres so many bad reviews. I had trouble when they first installed it 9 months ago but customer service was outstanding. The issue was fixed and its been rock solid ever since. Im really shocked at how well its performed even with stay-at-home policies in place. I know their network has to be getting hammered from people at home but I havent noticed a dip in performance at all. Theres no contract so you have nothing to lose to try it.

Ive had there internet for a month now and it took them 10 hours to install a router. Also the ping spikes all day, and we pay for 50 and get 0.08. This is THE WORST service in the name of internet providers. Would NEVER recommend

A nightmare. My bill is not price quoted. Expect $20 in more than quote given. Technician installed in living room (next to front door) instead of my insistence on putting it in home office. Told me I cannot use an Ethernet connection with this service. Customer service said I could and that it could have been installed in office, but Id have to pay for service call. Regular outages, and one outage of phone and internet that took 3.5 hours of phone calls to get a ticket for service 3 days later!

This company is horrible. There customer service is the worse Ive ever seen. Hold times were averaging in the 55-85 minute range. The problem is a software issue on their end. If there was another landline company available in my area I would discontinue the 32 yrs. Ive been a customer with this company and change. Actually, that is what headquarters told me they would do. UNBELIEVABLE!

You guys are a joke! Dont recommend at all. Unfortunately Im stuck because the apartment complex only allows windstream.

If you can find another company to use for Internet, do it! Worst customer service ever. All I need to do is return the equipment, waited a month already with no box or label sent. 4 phone calls and 2 emails, for just a box!

Great

My internet has been out for almost 3 weeks and they have sent a service tech out 5 times and they dont have answers. Poor communication throughout.

Would vote 0/5 but can’t worst internet provider I’ve ever had

They will overcharge you and include hidden fees. I was paying 10 dollars a month for about half a year on Tech Support that I never agreed to. Also, you will never get anywhere near the advertised speeds. Not to mention that their phone support never knows anything about the company or how to deal with your problems, and always seem to have a hostile attitude.This company is a ripoff, and we are forced to use it in our area. Stay far far away.

I would rate this with no stars but it wouldnt allow me to. They are such a rip off. They charge you almost $100 for just internet and it never works right. Im constantly having to reset the modem and when I called in to have it fixed the girl couldnt do it and told me I have to wait until someone calls me to get it figured out and it could take up to 4 days to even get the call!!!!!!!! I hate windstream but am forced to use them because its the only service in our area.

My wifi has been out for 2 weeks. But I have paid my bill so what is the problem? I shouldnt pay for ish that aint working. They better fix it before I go somewhere else.

Our home wifi keeps going out so when we called they only rent new boxes now and that will raise our monthly price to over $85.00 for internet and a house phone line that we dont use!! Ridiculous!!

Had an install date for Internet 3 weeks before I moved in. The day of my install I get a call telling me their capacity in my area is full and they are “working on it”. Wouldn’t you think when your capacity gets to 90% in an area you start to plan to upgrade? No Windstream in the Elyria/Lagrange Ohio area waits till they are 100% capacity to then begin to upgrade. Terrible planing and this is the only internet provider in my area. I work from home and this has caused issues for me. Once Spectrum reaches this area I am switching ASAP. I had them at my previous house and loved it. Their speeds are crazy fast. Windstream is an outdated company especially nowadays where everyone is steaming movies and music and only reaching 20 mbps. Get with it Windstream or you will be left in the dust and out of business.

Worst ever. Every day it goes down. They use that old excuse There is water in the lines or There was an outage. Ya unfortunately since I moved to Lorain county I lost a job because of the lack of internet service out here.My advice: Dont move to Lorain County. It is THE CITY OF INTERNET / WIRELESS OUTAGES. I go to gas stations....same thing. Its a bunch of Retards operating the internet Monopoly out here and stealing peoples money and frankly they get away with it. Because we need it. Bunch of bs.

Terribleim up to 4 hours on hold this week alone trying to find out why theyre charging me for service i no longer have

Ad says 15 mbps and I only get 2.5. They say its because of the location. I can barely stream TV and tweet at the same time. Terrible and Im leaving as soon as I can find a better alternative other than TWC aka spectrum. 2.5 smh.

Some one at this company please help us get our phone back on. Please

Just another cable co. who rips you off and the people who deliver ads to your door are illiterate because they dont know what NO SOLICITING means. Always putting their paperwork right over the sign that says to leave me alone. Idiots. Actual a no star company

Set up an appointment to have Internet installed gave me an appointment and set up date Took the day off of work to be home for my installation never heard from any technicians or office finally called to find out what is going on and why I have not heard from them to find out that previous tenant had Internet with them and they will not turn on Internet for me until I tracked down the previous tenant and figure out how to get her to either pay her bill or call and disconnect service complete waste of time spoke to customer service absolutely rude and disrespectful over the phone and never did you get installation Poor company and poor service from what I can tail would not recommend anybody to use

4 day outage

It never works and every time you call to fix things they give crappy excuses and yet I have to use it in my area what a monopoly you have. Pure trash

The internet speed is terrible high speed internet ha

Overpaying for speeds that were barely acceptable in 2005.

Awful overpriced and never worked

Overcharges

Bad

Ehhh ...