Out of perhaps six or seven experiences here including phone calls, I’ve only had one okay experience. I’ve taken three of my bunnies here and along with the doctor being rude I’ve also had to deal with the irresponsibility of the staff. When my bunny was spayed, everything had been paid for and my girl was to be picked up by my mother. My mom waited for close to an hour for them to bring her out. She followed the instructions and called when she first got there. Then again 20 minutes later to check that she hadn’t been forgotten. I was then called ten minutes after by the staff while I was at work asking if I brought a carrier as they weren’t sure which was mine. After another 10ish minutes they brought my little girl out with just freshly printed discharge papers-never providing an explanation as to why it took so long .Then today I reluctantly needed to bring in my sick lizard. I called at 10:30 am asking how busy they were and was told that they were very backed up so I should call around 3 to check. I called at 2 and was told doctor was in emergency surgery and to provide my phone number so I may be called when the surgery is done so my pet may be seen. Nothing for the next four hours so I call again. Someone answered stating there was NO RECORD of my phone number being annotated and was asked if I knew who I spoke to. I did not as names are not provided for unless you ask for them and I felt no need. The receptionist tells me that she wasn’t sure who I spoke to but doctor is gone for the day. Now I have wasted the only day I don’t work because of this staff’s incompetence. Never again will I call or come here for any reason. It was my only resort as a exotics emergency clinic, but luckily after asking the receptionist did provide me with information for two other places that just MAY see my lizard.

Everyone was super sweet and extremely professional. Glad to have found this place. The ladies at the front desk are a breath of fresh air compared to what i was dealing with before, extremely caring people. I wish I had come here from couple of years ago when I moved closer but i was trying not to change vets for my bunny.

I was very concerned about my guinea pig. I was able to get in last minute on an emergency appointment. A previous vet diagnosed her with an ear infection. The Midwest vet found she actually had mites which is why she hadn’t gotten better. They were extremely thorough and patient answering all questions and concerns I had. They made sure my pig got the best care possible and cleaned her up to look like her old self again. They are slightly pricier than my regular vet but all services are worth the money when you know your pet is being treating and fully taken care of. Thank you. I will continue to drive 40 minutes to get my guinea pigs seen here.

I took my animal here in an emergency. The estimated cost was about $500 and the bill ended up being almost $800. Unfortunately very expensive, but in an emergency you have no other option really, especially with exotic animals on a Sunday. I was treated respectfully and they were very professional. Their prices are hard to justify. In the end most of us will choose to save our animal rather than our wallets. Still, it does not lessen the feeling of being taken advantage of.When I was able to take my pet to my primary vet the next day (they were closed the day before) it ended up being a simple diagnosis without need for taking blood or X-rays, both of which they did at Midwest. I’m sure they saved my rabbits life that day but I’m not sure that some of the procedures they did were necessary.

They were able to get us in the same day to assist us with an injured hamster we found. The vet was incredibly thorough in her exam and explanation. I never felt rushed and all of my questions were answered. They gave me a demonstration of how to handle the hamster and administer medications and treatments. They also gave me basic care instructions and information without ever coming off as condescending or judgmental, as other vets have done. Although the bill was shocking, the quality of care and compassion were worth it. We now have a very spoiled hamster who is recovering nicely.

I took my guinea pig in because she wasnt eating or drinking and bleeding from her back side. She is about 6 years old. Instead of telling me that she is dying, they did all this work on her for over $600. Even though the estimate was little over $400. They sent me home with medication and food supplements without explaining anything. For 3 days I had to force feed her and force water into her. The poor thing couldnt even stand up because of the pain medication she was on. 3 days after the vet visit she passed away. Instead of taking money from people how about you tell them their pet is dying and not charge them for all these tests that are not necessary. I feel they took advantage of me during this horrible time. My little girl could have had a peaceful death instead suffered for a few days.

We were panicked when our guinea pig developed an issue over Labor Day. No bets nearby were open- we called Midwest and they gave an appt right away. The staff, veterinarian, and vet techs were all so compassionate and knowledgeable. Most importantly, our guinea pig is on the mend!! I am forever grateful!

Amazing exotic vet!!! This is where I took my rabbit when I first adopted him- he ended up having a lot of health issues and every member of the staff was so helpful in getting him to where he is now! They are also incredibly gracious about giving advice over the phone, something that was incalculably helpful as a new rabbit owner. Thank you!!!

EXTREMELY reliable. They also provide the best service and customer satisfaction

Was willing to find a plan of action that I could afford. Staff was very kind and knowledgeable. If you have an exotic animal it is worth driving to. They will do all that they can to help your baby

I’ve had great care for both of my pet rabbits at Midwest Bird & Exotic Animal Hospital. One of my rabbits has respiratory infection from the time we got her & my other rabbit has just been neutered by them and they are very informative, caring and takes the time to explain everything to you. Thanks Midwest for caring for my baby bunnies!!!!

Vet was super personable and very understanding. She took great care of my bunny who needed emergency care. The vet was very knowledgeable about his condition and made me feel at ease. Would definitely go here again if I had another bunny emergency as this is the closest vet center that would see rabbits as a walk in on weekends

Everyone is very nice and makes our pet comfortable. They have our needs first and help out with information to keep our pet healthy.

I had an emergency with my gecko on Fathers day. I used their emergency service and couldnt have been happier! The receptionist was so sweet, the doctor was amazing. Very thorough and compassionate. I felt very comfortable with them treating my baby while I waited in my car. I will definitely return for all of my routine and emergency needs for my exotics!

They were the only place open the day after July 4th. Took in my turtle that cracked her shell. Got a quick analysis on her condition and a reasonable treatment plan. Very friendly and trustworthy. Eased my nerves for sure!

I love the care my pet receives here at Midwest.Dr. Clarkson is the best. She demonstrates true professionalism and compassion.

They took care of our parakeet who had been attacked by a cat. They were responsive and communicative. They helped us understand the risks and options. They kept us posted on her status during 2 days and nights in their care and helped us understand how to continue care at home.

My pet die under their watch. I was able to talked to them once to check on her status. The second time, I called no response. If You can’t check the status of your loving pet, then it makes you wonder what kind of service they provide. To them just another animal, for the pet owners, it’s family. I haven’t received a full summary of their care or what they try to do for her besides injections. In my heart, I know this could have been avoided if X-rays were correctly done to check for egg binding, or intestinal blockage, check for calcium deficiency, and/or even liver problems. All I know it’s they didn’t do enough. They charge you at front for a very unreliable service

I called looking for information on bearded dragons due to not having any exotic veterinarians in my area and I spoke with Brittany. As a previous vet clinic manager I must say her customer service was A-1 not only did she immediately assure me that I didn’t have to look any further without hesitation she took away all my worry’s but getting me the information I needed to properly care for my sons bearded dragon. Brittnay you are truly a great addition to your vet clinic and I hope you keep that love and drive that I felt from you when I called today.

Specialized care I am unable to get closer to my home, so a bit of a hasslefor us. We travel about 80 miles round trip. Every one with Midwest is very patient with me because of the need for annual visits (and tests) to get prescription for daily meds that I need to administer daily myself to a small parrot. I have chosen to have familiar people take care of him to keep stress down and honestly dont know about cost elsewhere. They have gone far above the call of duty for me! Thank you!

My bunny didnt want to eat and no place else had availability. Midwest fit me into the schedule, got my rabbit in quickly, and Patty the tech was so helpful and supportive in teaching me the proper way to feed my sassy bun critical care. Super great staff! I highly recommend them if your pet is having trouble and you need an emergency appointment.

Took my bearded dragon here for an accident at home. They treated him so kind and did all the test i was hoping they would. They took excellent care of her and all the girls were so nice as busy as they were! Thank you all for the care you gave to my Khaleesi!

They are really amazing. I took my ferret for a vaccination they are quite cheap and they took really good care of my pet. Stuff is also extremely polite.

They took such good care of my sweet guinea pig! they were so helpful and very quick with responses. great place!

The experience as usual was very professional. Everyone was very kind & helpful which resulted in a great experience for my little guinea pig. Thank you Dr Clarkson & staff

I had to make an emergency visit with Midwest for my guinea pig because my usual vet office was booked. I went in knowing I had to euthanize my piggie. Every staff member was incredibly sweet both over the phone and in person. Thank you Midwest for being so sweet to Red before saying goodbye ❤️

I actually just drove to this place, called them several times, and knocked loudly on the door. They say they have a 24hr emergency hospital, but those hours are obviously not consecutive.My baby boy was BLEEDING.Also, they charge $40+ every time for a glucose check and never even hinted at the fact that you can easily do the test yourself for only $20 for 50 tests.

My two guinea pigs get the best care at this place and were both cured of bad URIs and given the best help and love here. Highly recommend

I needed emergency care for a rescue parakeet that was in bad shape and they were able to see me right away after calling. Although the bird passed away, I believe right before I got there, they still did what they could. I appreciate your professionalism and respect for the bird. The flower was nice...

Great place! Took very good care of my pet and were very informative and thorough.

Had to take my sick baby Guinea pig in on the weekend, after calling around everywhere to no avail bc everyone else didnt have someone available that can take care of exotics. I was referred here by another animal hospital and Im so glad they did! This place was able to see my sick baby that day and was beyond helpful, informative and professional. There was a little bit of a wait due to being extremely busy but entirely worth it. Its a bit of a drive for me (almost an hour) but again, worth it.

I took my 10 year old bunny here because she had grown abscesses on her face due to old age. At first they told me she needed teeth pulled to remove the rotten ones to be able to fix the situation. That FIRST surgery alone cost me $168. Not even 2 weeks later another abscess grew on her face after treatment and perfect aftercare. We took her in for ANOTHER surgery that put me out $400 with X-rays so they could finally get it all. The THIRD time we took her for a recheck and they said they might not have time for her appt (she was scheduled) and that they would have to squeeze her in. 10 minutes later they said she needed emergency surgery and cost me $770 out of pocket. When we asked the doctor to give her different treatment after this time she refused and said to continue the given pain killer, flushing of the wound and antibiotics. It took us arguing with her for 15 minutes to get a stronger antibiotic because nothing was changing or healing. We took her back for the 4TH time because guess what ? Another abscess came back. They scraped it off for $120. This place won’t find you a solution or decent treatment, they’ll run you for your money and temporarily push off the situation at hand. My best friend of 10 years died this morning (4/21)because they couldn’t figure out what was wrong with her and how to find a long term fix for her. The doctor always told us “I don’t know why they keep coming back” and “maybe the abscesses keep coming back because we didn’t get all the bacteria the first time around”. They caused her a lot of pain and my bunny was tired of fighting. She was scheduled for another vet tomorrow and couldn’t make it. This place is horrible. Do not bring your pets here if you want to see them live a longer happier life.

ALL the workers here are very kind. I personally have had great experiences at Midwest Bird & Exotic & the doctors are great. Also, I am a firm believer that we should give credit where credit is due. I want to share that Patty is absolutely AMAZING. She is one of the techs and she’s an absolute angel.Thanks for all you do,Polo, the chameleon.

Dr. Alia saved our Bella and worked a miracle for our family. It felt so good in our time of need to have our guinea pig in the hands of someone who cares as much as we do. Absolutely incredible experience despite how hard it was on us. We can’t thank you enough.

They were able to get my 2 babies in on short notice. They took great care of them and the price was reasonable for an emergency visit! Thank you so much!

The Doctors and staff are always professional, courteous, and really care about my pets. I would highly recommend this practice!

We took out bunny Oliver there for his first check up and nail trimming. The staff was professional and courteous. Thank you for a great visit. Thank you.

Im so grateful for all of the help from the good people at Midwest Bird and Exotic Animal Hospital. I was in a very unfamiliar emergency situation with my turtle. They really cared for him, and made sure that I was comfortable with and understood, the information and the treatment which would be needed.Thank you so very much, from the heart. ❤️

My bird needed emergency attention on memorial Day and they were open and took him in right away and saved his little life. I liked how they took the time to show me how to feed him his meds also

Dr. Alia is the best! Always prompt and responsive and so educational in helping me with my problem parrots. I wouldn’t see anyone else!

I have an emergency with my small pet and they acknowledge its an emergency but cant see me for a month. My pet could be dead by then. They dont seem to care at all!!

I had a great experience with Midwest Bird & Exotic Animal Hospital! My rabbit attended a follow-up at Midwest after an emergency visit at a different facility. Dr. Clarkson gave me detailed instructions on how to improve my rabbit’s diet, and also informed me that my rabbit is actually a male! The staff is so caring & give excellent service!

I had to take my bearded dragon to the vet for an emergency visit and they were amazing from the beginning to the end. I was very happy the way they took care of our baby girl. I would definitely recommend.

As a buisness owner and buisness administrator. I pride myself on buisness as well as customer service. This company seems to pride itself on financial gain rather than customer service. I’ve been coming to this buisness for a year and they have taken good care of my bunny. However, their customer service and policy execution has been everything but normal. From day one my card was charged before letting me know the amount. My rabbit went under sedation the first time without them letting me know the lab results which is what they said they would do. And well I guess I tried to give them the benefit of the doubt, so I am here again. I drive over two hours to get here and always leave in plenty of time. I am aware of Chicago traffic and am responsible. However, regardless of the extra time I left for myself. Some circumstances are left unknown / unforeseen! I called at the time of the appointment letting them know that I was very close but would be late. They explained I would have to pay more or reschedule if I was over their policy procedure of 15 min. I explained I would only be 5 min over that. That didn’t matter. I explained this is the first time of the multiple times (every 6 weeks) I’ve had to bring my rabbit. They explained sorry it’s policy. Ok so now you can make sure policy is enforced but their phone waiting message can ask that we be understanding that things may happen.I’d advise you to reconsider coming here. Yes they are a service provider and I have been one as well for over 15 years. When you can’t find a one time extension for 5 min there is a problem and it is only a matter of time before you get caught having to rearrange your finances or life.

On time doc visit and quick service...though still a little overboard on COVID protocols (personal opinion)

This vet saved my rabbit... they are very delicate creatures and “like to die” as one vet on animal planet likes to say.... he was critical. They brought him back to life basically. They were so caring and helpful also when we came to visit him. Hospitalizing any animal is expensive but for the results and service we received it was worth every penny... we won’t take Sprinkles anywhere else now! Thank you so much from the bottom of our hearts!

Every staff member and doctor at Midwest Bird & Exotic has a heart of gold. I’ve never felt like anybody there was out of their depth dealing with my rabbits and guinea pig, which is a huge relief when you only have exotics! Not only are they given the best care, they are given so much love and patience as well, they do everything possible to ensure rabbits and guinea pigs feel safe there. I will never forget any of the kindness the nurses have given to me while waiting for pets’ emergency surgeries or calling several times when a pet is staying overnight. Even in the scariness of covid-19 they have remained hospitable and given the same amount of love as always, not just to the patients but to the families of them. They have given wonderful advice and resources to ensure my pets have the best diets and home recoveries too!

Great service with a very knowledgeable staff when it comes to my pet rabbit. Easily the best veterinarian that has seen my pet rabbits.

From the receptionist to the doctor, everyone is always friendly and seem interested in my bird. Can’t wait till we can actually interact with the doctor in person!

This place came recommended to me when our ferret started to lose hair and I wasnt sure what was going on. They diagnosed her with likely adrenal disease and treated her with lupron. Within weeks her hair was growing back and she doubled in weight- now healthier and happier than Ive ever seen her before at 5 years old. On their suggestion we ultimately decided to use the Deslorelin implant longer term so were not having to give her a monthly shot and its working great. SO glad I went, this place is wonderful and staff is great!

They are really expensive!! The vet tech wasn’t the friendliest to my child which did not make me too happy. If you don’t ask questions the technician did not explain everything that was done to our pet.

I took my 6 month old lionhead rabbit to get fixed yesterday. I was very nervous because I’ve never spoken to a vet before (I’m 20 & he is my first pet), however I chose Midwest because of their history of rabbit care (per Google reviews) and I was very relieved with their reassurance. All of my questions were addressed and I was comfortable with the answers. The price was surprising but understandable considering the demand for rabbit-specialized veterinarians. I would love to visit again post-covid but hopefully I don’t have to!

Had a great experience. Everyone I interacted with was caring and polite. I had suspected my two baby bearded dragons were having respiratory issues and didn’t want to risk waiting a week to get into the vet.It was a 2 hour wait and yes they do ask for payment before releasing your pets, but this was after hours emergency service that I utilized. Everyone was professional and they showed me the aftercare for my babies. When I spoke to the vet on the phone she was knowledgeable and very helpful. I would take them here again in an emergency if there was nothing closer because we received good care.

I have been bringing my hedgehogs for over 10 years here, and have always found the team to be knowledgeable and caring. Even in upsetting circumstances, I have felt that my hedgehog is in good hands. Thank You!

Don’t go here these people are very rude, they told my husband our pet is his responsibility not theirs. Unbelievable

I have two parrots one named Jimmy and the other Robbie. I called in trying to set an appointment to get a beak trim for both my birds I did not expect to get in right away but they made an opening for me and allowed me to bring them immediately down there which was a 40-mile ride. I work out of state and I have very limited time and to have them do that for me and to get it done so efficiently and effectively and the birds were only in there for a matter of moments so their stress level was low I greatly appreciated that as did my birds I would imagine. The people there are professional and theyre friendly and they seem very compassionate to me. Anytime I hand any of my animals over to people they dont know its important for me to know that theyre in the best hands possible. My experience has at this facility have been top notch. Thank you for caring

I have nothing but great things to say about Midwest Bird & Exotic Animal Hospital!! After weeks of research in hopes of finding a knowledgeable good rabbit vet and calling numerous facilities, I hit jackpot with this one. Went in 2 weeks ago for a basic check up for my new bunny and had him neutered 2 weeks later. The entire staff is extremely helpful and super sweet - Dr. Clarkson preformed the neuter and was very calming and reassuring. It was so relieving to get a call and update immediately post procedure from her! Patty was so helpful with the post procedure instructions and was so informative on all things bunnies. Such sweet staff!! So glad to have found Bennys go to Vet!

Everyone very friendly, professional, efficient. They received my cockatoo at the door and he was taken to exam area.I received an info packet and the Vet called me for the consultation. All my questions answered and I received detailed care plan for him. Thank you

I take every 4 weeks my Angel Quaker parrot boy for his beak trim. I just love the staff because they are the most nicest people out and Dr. Clarkson currently doing the beak trim I like her a whole lot too. I have been going to Midwest Bird & Exotic Animal Hospital for 24 years already and have nothing but good praise for their services to keep my parrots healthy and happy. I highly recommend them for your exotic pets. Cynthia Menke & Angel Quaker boy

My niece has an axolotl and I called this morning and spoke with a very nice woman named Jenny. I explained what was going on and instead of her just saying oh, well you need to bring him in, she kindly went and asked the veterinarian on staff what to do. This place is over an hour away from us and Jenny gave me everything we could try at home. She reassured me that the problem we are having is common but, if need be, we can bring him in. Even, after I called the second time to ask more questions, she was still so friendly. Their exam prices and emergency prices are super inexpensive. I’m so grateful to have found this place because most vets don’t give you this level of compassion; which is truly sad. And even though we’re far from this place, this is the place we are going to if we ever need too. Thank you Jenny and, to the veterinarian who also gave us the information we needed.

This place was great to me and my cockatiel when we had an emergency. They got him in right away to look at him, and took great care of him. They had him home with medicine the next day. When he passed, they gave me options on how to memorialize him. They even sent me a sympathy card. Im very thankful for this hospital, they made sure Brak had a good quality of life in his final days.

I had a good experience with my provider at Midwest Bird and Exotic animal vet, I come from about an hour away and it was well worth my trip. I was able to determine that my panther chameleon is in good health and was given some suggestions about how to best take care for him in addition to what I am already doing. I gave them all the possible information they needed through email before the visit, which made the process much easier. I felt it was possible that they mishandled him however, as he is never aggressive towards people but was with the vet. My guess is that they are used to aggression in chameleons as it is very common, and didnt bother to wait for him to get comfortable with them. But that is my only complaint, I wish I could have been in there to make the process much more smooth. But overall it went well, I was offered other services but not pressured into doing so as they weren confident he was in good health!

Our first experience with this business was impressive.We came in for late (9:30-10pm) with a ferret emergency and were met with surprisingly excellent service. I spoke on the phone with Jonathan, Brittany, and the Doctor multiple times throughout the course of our visit and EVERY interaction- despite the late hour and end-of-day stress- was delivered with a tone of consideration, professionalism, solid knowledge (of our specific exotic animal) and genuine care.We were able to leave around 12-12:30am with clear instructions for care and follow up with the Doctor.I cannot comment on pricing- we are new to the area and dont know how they compare- but an x-ray came to about $185 for our ferrets digestive system, and $130 for the exam.Additionally, they informed us that have had to cut back their usual hours due to their current staff availability; so, be aware that late night (after 10pm) emergencies may need to be stabilized elsewhere (suggested by their staff: Blue Pearl in Skokie).Finally, I would like to thank the staff for the service they gave to my family and suggest this practice to others.

My parakeet has an corneal ulcer and the staff was really sweet they were really patient with me and luckily my bird is recovering home after an night in the ER.

Ive been coming to this clinic for a long time. Ive had ferrets in the past that I took here and I received the best care for them. Very kind staff . Very tentative to your needs and your pets . I would recommend this place to anyone and everyone.

I brought in my ferret to the ER at Midwest Exotic and they saved my ferrets life after I accidentally gave her too much of her prescription. After having an anxiety attack and getting ahold of poison control the staff and doctors cared for her quickly and kept me updated throughout the night. She is my best friend and especially staff member Maria helped calm me down and guide me through everything while being kind and patient.

We love coming here, they handle my two parakeets so gently with care. We orginally started coming here when my parakeet Violet had liver problems, she was in such bad shape we thought we might lose her. With the help of these kind doctors and staff, not only did Violet start to get better, shes now medication free and living out her life as a happy little bird. Thank you all so much!

My daughter has a Leopard Gecko named Flame-O , that wasn’t eating and was developing some type of skin issue. We called Midwest Bird & Exotic Animal Hospital and was given an appointment within days. This place was amazing. They examined Flame O and took the time to explain what was going on with Flame-O and discussed treatment options and costs.Thank you!!!

Staff is very nice and professional, I would definitely recommend this place.

My ferret jumped off the 4th floor and shes only 5 months and I was scared out my mind and they took the best care of her ❣️

Great place! Clean. For our puppys first visit, the tech we saw (I need to get her name so I can mention her here) was incredibly knowledgeable and was able to answer all our questions; from memory no less! Everyone we worked with was friendly, and efficient.

We ultimately had to have our bird put to sleep, but, the care here was top quality, and the staff was exceptional even down to the receptionist whom I was in contact with numerous times. Cant reccomend them enough.

They stayed open late for an emergency that I had with my chinchilla. They took very good care of him, and he is back to normal: super happy and energetic and playful! Everyone was very kind and informative, and even though there are much closer vets to my house, I plan on taking my chinchillas here for any future needs because they were so good. Definitely recommend mend for your pet needs!! Thank you!

I will never forget the kindness of Midwest Exotic Bird & Animal Hospital. They were amazing in every way. Caring, knowledgeable and kind. No other animal hospital would see our injured bird in an emergency. Midwest was extremely busy but found a way to see him right away and saved his life. We are forever grateful!!

I love the care our 21 year old African Grey Parrot receives at Midwest Bird & Exotic Animal Hospital. They staff has always been so welcoming and friendly. Dr Alia has been great - always takes the time to answer any questions or concerns we may have and is fantastic with our parrot. We travel about an hour to get to Midwest Bird and Exotic Animal Hospital and feel it is worth the time to keep our parrot healthy and well taken care of.

I have brought my guinea pigs here many times with different problems and each time my experience has been great. The staff is caring and professional, each vet I’ve had has been wonderful. One of my little guys ended up passing away after a few day emergency stay with them (passed away after I brought him home) and they were extremely caring through the entire thing, even sending a card and hand written letter. I can not recommend them enough! I will definitely make the drive to know my animals are getting top notch care.

Greedy. Prices depend on the doctor and they tell you the obvious about whats wrong with your pet, then demand money to do random tests and hope one of them sticks. Disgusting.

They took care of my golden canary pipsqueak and hes bqck to singing and his cheerful self thank you midwest for your great service

We rushed our bun bun here at 1am recently because they were one of few places open that would take her. They offered the best help in such a scary moment! Every staff member we were in contact with through our three visits over the past two weeks has been amazing and so caring. They answered every question I had before I could ask! They took the time to explain everything in detail to help us with our bun and her path to recovery. I loved their treatment of our bun so much that weve decided to only come here in the future. We have a closer exotic vet to us but they have nowhere near the care and compassion towards us and our bun that this staff does. Thank you so much for your help and for all you do!!!

My boyfriend and I rushed my bunny here late last night, driving an hour and a half to try and help her. Everyone was very friendly with us and I felt at ease knowing that my baby was being well taken care of, even though I couldn’t go in with her. Sadly, we had to have Lola euthanized, but the tech there (I wish I remembered her name) was so sweet and comforting to us. I was upset that I couldn’t be in the room while they put her down but I feel that they took good care of her. Thank you guys for trying everything you could to help Lola.

I rarely leave bad reviews, but I just couldnt ignore this one. I have brought two of my three dogs here for emergencies. Each time the staff in the reception area have been so rude. I will say that the vets were much better and thats why the 2 stars.Last night our dog suddenly broke out in hives. His heart was racing, his breathing extremely fast, his ears inflamed, his hair coming out in clumps, and he was pacing throughout the house. I knew he was having an allergic reaction to something because this has happened once before. Last time when I brought him in for this they said his throat was also closing up. So I knew I needed to get him in asap. When we called, the girl said that this is not an emergency and not to bring him in and to go somewhere else. It was very obvious that we were bothering her with this call. From being in there in the past, they would much rather gossip with each other and play on their phones then be bothered to help with your pet that is in distress. They are also rude to your face while you are in there worrying about your fur baby.We went to another emergency vet further from the house who took him in immediately and gave him a shot to stop the allergic reaction. This took all of 30 minutes. Pretty easy fix and they made 200 off of our 30 minute visit, which I was more than happy to pay to see my baby out of pain.Go somewhere else

I was so impressed at everyone compassion, knowledge, and eagerness to help. They took such great care of my sweet Sally whom is a 5 year old mini Rex! The vet was so smart and went over all options for me.

They are handling the Covid crisis very efficiently and effectively... from curb-side pick-up to talking to the Dr. by phone (2x) ... to convenient payment all by phone. Well honed operation.Can’t comment on pricing for guinea pigs (which I had 2 on this day) but I had no problem with it.Highly recommend.

Great care for our lizards, friendly staff and a wonderful facility. Thanks!

Our cockatoo Missy developed the sniffles and sneezies - which could become something more serious in a little bird. We called on Friday and made an appointment on Monday with an option for an emergency visit if she suddenly got worse. We arrived, the took her in, were very patient with us during the call that goes with the visit and eased our minds. When they were done with the exam, we even asked them to trim her nails. She came back to us still her happy little self and her parents were much relieved! She is now relaxing after all the excitement. Totally worth the long drive from the South Suburbs.

Saved my cockatiels life when she had dangerously low blood calcium and lost use of her legs. Wasnt cheap but worth it for my feathered friend. You can tell her vets truly care for animals !

Theyre well managed; with the doctors and staff courteous, knowledgeable and professional. They admitted our very sick bird on emergency and administered tests and care quickly and thoroughly. If youre worried about your pets health, this is a great place to go.

Buyer beware, excessive prescriptions at highly inflated prices best served by going elsewhere, i will not come here again ,if i could do 0 stars i would

I took my pet lovebird there because she was unusually sleepy and lazy, they took her away for 45 minutes and didn’t let us see her. After that, we sat in a small room with my bird in this glass case, she was pacing around and looked very scared. The doctor took 20 minutes to arrive and all they said was “she has gastrointestinal bleeding because her poop is dark”. They gave us 2 prescription drugs to give to her hourly. (this visit costed $430 when it was supposed to me $120) and sent us off. The next day she was perfectly fine without the medicines. We could’ve saved the 430 ngl 🤭

I recieved an email to rate Midwest yesterday, shortly after having to put my ferret down on the 3rd.On the 3rd my ferret developed a very high fever of 106, rapid breathing, etc. so we went to the emergency vet there around 6am. They took Charlie back, and once they came into the room we were waiting, the vet said he most likely had an infection, his fever was so high. She did explain more, but it was such a rough night I cant recall everything. We had to settle for euthanasia, I had spent my entire rainy day fund, almost 2k, in a span of about 2 months on their normal clinic. I said goodbye to my best friend, and the love of my life of 6 years that morning. The tech and vet were great. She understood ferrets, she has them herself.I dont entirely blame Midwest at all, at least not the ER. The only thing that really ever bothered me were, that I felt somewhat pushed in unnecessary directions at times while visiting the day clinic during normal hours. Nobody ever becomes a Vet to steer people in the wrong direction, I wont sit here and say the vets here dont care about animals, etc. The only thing I was really disappointed in, or I should really just say I regret, is when I first brought him in for his lethargy, and sporadic fevers, changes, that I had pushed for different options. Hindsight is 20/20 and ferrets can just be so tricky.We went through teeth cleaning for the possibility that was causing his pain, then antibiotics, pain meds, prednilsone, deslorin implant about 3 blood tests that came back normal. He had adrenal disease prior to the visits that I knew about and he had been treated over the years for before we moved. The new thing was his spleen liked to swell up and down which from what theyve told me, and what I have read can be normal and manageable. What I wish I had done from the start were xrays, ultrasounds, and the possibility of exploratory surgery for lymphoma.Was it something as simple as IBD and I needed to change his diet, or was it cancer, I have no idea. The guilt I feel over not doing these things or having some of them suggested, is a lot. I know they tried their best, but I never got a definite answer of what was wrong. I will never know the underlying cause of his death. Its not their fault, but I wish we had just been more aggressive in the approach, and I wouldve asked more questions, I just wish I had known what was wrong with him.With that, I do recommend this hospital, but I also recommend that owners do research, and really talk to your vets. Dont be shy, or feel like your suggestions are dumb.

My dove broke her leg and I was so scared. Midwest Bird and Exotic was able to see us the very next morning. The veterinarians and staff were so reassuring and helpful. She was treated by Dr. Alia Habhab, who was wonderful. She took time to answer all my questions and I really appreciate how she cared to keep the bird comfortable and out of pain while she healed. My birds leg has healed now and I am grateful to have found Midwest Exotic.

I took a couple of our school chickens to Midwest. It was early in the morning so I used the ER services. They were expedient, very knowledgable and compassionate. The vet, Dr. Wilson, explained everything to me in great detail with genuine concern. Sadly, one needed to be euthanized due to her failing health. A few days later, I received a sympathy card...too sweet and thoughtful. I told them I want them to be our go-to for future chicken issues.

It has been several months since I had services with Midwest but I must say they were some of the best services I have ever received for my dogs. I went in with my dog Tiger back in February as he was experiencing an emergency. Although Tiger did not make it even after the best efforts by Dr. Eller and the staff, I couldnt be more grateful for the care and kindness shown by Dr. Eller and the rest of the staff during that weekend. Thank you!

The techs and doctors take care of my ferret like he is part of their family. When I brought Baer in September for his first visit, he was very sick with cardiac disease. We didnt think he would last a week. The doctors are compassionate and straightforward with me, give me options for treatment. Now Baer doesnt have fluid in his lungs and he is on maintenance meds. He has quality of life back, and is happy.

Im always pleased with the tlc shown to my little bunny (Smokey) when i take him there. I trust the drs there to care forLittle Smokey, they are very knowledgeable about bunnies and it gives me peace of mind to know he will be treated and kept in good health.😊😊

Thank You so much for taking care of Starbucks all these years.

I am very, very happy with my experiences so far at Midwest Exotic! In short, they do a great job, the hours and availability are awesome, they can do everything in-house, Dr. Clarkson is fantastic (and the prices are cheaper, the care is better, and the people are way nicer than at the other reptile vet, Chicago Exotics)! See below for a pros and cons list. I have only been during COVID, so Ive only spoken to everyone by phone, but Im sure theyre just as wonderful in person. I cant comment on the experience inside the office yet!Important note: I have had one bad experience here, which was with Dr. Boyd, but I highly, highly recommend the practice because of how they handled it. While she was very nice to us personally, she didnt prescribe the right treatment initially for our bearded dragons parasites, and she took over a week to get back to me about results from a follow-up fecal despite me calling and emailing multiple times, causing a nearly two-week delay in getting our little guy the treatment he actually needed. Had it been something more urgent, he couldve been seriously harmed, so I wouldnt recommend her specifically for beardies. However, the Midwest team was very apologetic and understanding when I shared that I was disappointed in the quality of care, and they went out of their way to resolve the issue and get us set up with a different vet, Dr. Clarkson, who has been absolutely amazing since.Pros:- Dr. Clarkson is an awesome reptile vet- Super friendly and helpful front desk staff- Accommodating team that always works to resolve any issues- Much nicer people than at Chicago Exotics- Cheaper prices and better service than Chicago Exotics- All tests can be done in house with same-day results- Extremely responsive by phone and emailCons:- a little far away if youre in downtown Chicago- usually booked several weeks in advance for regular exams- Located next to an absolutely delicious burger place, which has caused me to eat at least one cheeseburger and a massive amount of fries per vet visit :P (this last one is a joke, for those who will take this seriously!!)

Go the extra mile to find another place. Theyre really only interested in taking your money. Would not recommend.

Great place with a professional, caring staff. They took great care of our bunny.

Wonderful staff, from the front desk to the vet techs, doctors , EVERY single person I came in contact with and talked to on 3 separate visits was WONDERFUL!! My guinea pig had surgery , and I this place is where you wanna take your mini pets in an emergency!! : )