Kenny, was exceptional. Made us feel at home, was customer service oriented, friendly , and made us feel comfortable in our home away from home. During an extremely stressful time following a move from Florida with lots of moving parts, Kenny offered a nice and calming experience and instilled great confidence in us.

It was very easy - Ken was excellent! He made it seamless and provided me with all the information I needed. I have since stored all my things. Its a very clean and a perfect place to store your belongings. Thanks Ken.

Website was easy to navigate, good prices and no bait-and-switch like other nearby locations. Kenny was extremely helpful in getting me set up with two lockers that met my needs and gave some great trips on how to prep my furniture and boxes for longer term storage.

Quick and easy set up with a storage unit that I needed same day. Ken was very helpful when I called and had questions.

Easy online rental experience. Great Follow-Up by staff. Recommend highly

Ken is so helpful! The place is so nice, easy to get to, clean, and safe. Highly recommend getting a unit.

I ran into issues fitting into my unit and Kenny was very helpful with transferring me into a more appropriate unit affordable.

Kenny was very helpful and efficient in getting our new unit set up for us.

Ken was fantastic! I mistakenly had reserved a 5x5 storage unit that was too small. When I arrived to request an upgrade, Ken kindly asked me what I planned to store in the unit to help me select the best space. I thought a 5x10 would suffice, but Ken stated it wouldnt be large enough and suggested I go with the 10x10. Boy was he right! I would have had a very hard time with a 5x10 space. Thank you for your excellent care and great suggestion to upgrade.

Ken was amazing to work with. Friendly attitude and very helpful. He went above and beyond to help me get a unit secured quickly.

Great service and helped me find the right solution right away!

Used this storage facility for a few years. Facilities were clean, never had pest issues in the unit. There has always been security code requirements to enter and leave the property, but I really like the new key pad to access the elevators for an extra security. Met Kenny the manager today, very friendly and helpful.

Bought a unit online super quickly & was moved in the next day. Clean, secure & would recommend!!

Outstanding service! Very clean facility!

The service was amazing. The staff is so friendly and helpful. The location is also very clean and secure.Ase T.

Awesome customer service. I had to get a rental unit quickly and the person at the front desk was fast, considerate, and professional. From getting the paperwork completed to giving me a map of where the storage unit was located, I was in and out in less than 20 minutes. Would definitely recommend.

Have had 3 units at this location. Mary Ann has been extremely helpful, friendly and conscientious as the location manager.When we rented the 1st 2 units in January 2020, a part-time employee conducted the rental. She made several mistakes which were caught the next day. Mary Ann was very quick to correct the errors.The location is clean and always appears in good shape. When the locker roll up doors did not stay up in 2 of the units Mary Ann stayed on top of maintenance personnel to get the doors repaired so the units would be usable.Public storage is fortunate to have a manager like Mary Ann.

Ken was great and the customer service was excellent. I would definitely recommend.

Kenny was wonderful - very friendly and thorough! Would 10/10 recommend!

Great customer service, ken was excellent to work with. Highly recommend this place.

Andrea was very helpful getting things set up for us! Much appreciated!!

We signed up electronically...and everything was in order. But the manager still came out to help us upon arrival. The facility is first-rate...and I can understand why after talking with the manager. Glad we picked Public Storage.

Ken was very informative and the facility is exceptionally clean.

I have two storage units at Public Storage Ellisville.Both units are large units climate controlled.First time I have climate control units and they are so much better than the outside units. My first unit Glen helped me and walked me thru the process and checkout was fairly quick. My second storage unit Andrea and Ken helped me and the process was quick and easy.Everything was explained thoroughly. Ken even went to the unit and opened it for me while I was checking out. I was lucky enough to get two units opposite one another which is very convenient on the first floor close to the door. As a new customer I am pleased with how things have gone.

I recently spoke with Andrea about some unit issues Im having.She was very professional, helpful, and really seemed to careabout the tenants. Youve got an excellent employee in her —give her a raise!

Kenny was great explaining everything & made it easy!!

Ken was awesome! Very helpful and very clean!

Excellent and supporting customer service. Very friendly and easy to set up.

Incredibly easy move in. Every staff member I talked to was helpful, and they have a contactless move in for those who want to stay as safe as possible during the pandemic.

Thank you Ken for your amazing customer service.

Ken was excellent! Easy rental process, very helpful with tips for navigating the building and the Ap

Very clean facility. Felt very secure. Staff were very helpful with questions.

Kenny was wonderful! Highly recommended

Very poor customer service!! I reserved this storage unit online with the price of $94 a month 1st month $1 when I got there all the sudden I got an email update that my price went up to $118 a month. So I showed the lady behind the counter my email but told me she does not get paid enough to care about that! See pictures below of my reservation.

We had never used a storage facility before, but Mary Ann helped us through the whole process. It has been a terrific experience. Highly recommend this facility!

Kenny was great and helpful. Thanks!

Easy to get register , every thing seems clean and safe

Ken and Mary Ann are great, will use again.

So helpful!!! Was patient and kind above and beyond!!!! Thank you!!!!

Ken was great! Very helpful in explaining everything and getting our rental done quickly!

Kenny made the prcoess easy.

I reserved a unit and get a call a week later saying my unit is no longer available. No one told me I need to pay ahead or I would lose the unit. When I reserve something, just like a hotel or even a dinner, Ive never had to pay upfront or else its not mine. There was no communication that I was going to lose the unit if I didnt pay. It was simply a call after it happened. Horrible way to treat your customers!Update: The district manager called me to apologize and let me know that I will have my unit on the date that I reserved. He understood the scare that it caused me and was very sympathetic. Its nice to know that if a mistake happens within a company, they will go out of their way to make it right.

The company does not pro-rate you leaving on the first of the month vs the last day of the month and this is my fault for not reading the terms more closely.Our unit was vacated but the lock was not removed (again my fault). Instead of showing any empathy the lady at the desk repeatedly stated it will be $177. I had a final follow up question on the phone and was in the middle of asking before she hung up.The same lady was very cordial when I first opened the account and used her storage unit but upon trying to close it seems all she cared about was the money.We used this unit which is the same as any other unit for roughly 10-11 months and will likely never use there units again.EDIT:This addition is long overdue. After my initial phone call I decided to file a formal complaint via the company website and within days the general manager of the area called and apologized. Not only did he apologize but he listened to my concerns and was able to help me find a solution. Based off the GMs attitude and willingness to provide a great service this areas Public Storage business is in good hands and while I likely won’t use this location again I won’t hold this against any other public storage locations in the area. This is still 4/5 because of the interaction with the women on the phone otherwise 5/5.

Great location! Clean well kept. Friendly knowledgeable staff! Thanks Mary Ann!

Outstanding service Maryanne was outstanding, she helped us with all out questions, went over the procedures, helped us checkout , helped us get moving , Dave us great outstanding ideas on how to pack.,.. she rocked

I highly recommend using this storage facility! They have been amazing to use the past 4 months. The staff is courteous and very professional - the rates are great too! At one point my husband left a racing tire out and the staff noticed and called us immediately to alert us. Definitely will use and recommend to everyone needing the storage!

Kenny was more than helpful

Mary Ann was very helpful with getting us what we needed. The online prices were great! I recommend checking prices online and reserving that way. There appears to be online only deals :)

I missed my reservation check in time and Dani was nice enough to reschedule me at my convenience. They no longer had a storage unit in the size I reserved and upgraded me to the next largest size at no additional cost. Pleasantly surprised and staff is very kind and understanding.

Mary Ann was very hospitable and helpful. I appreciate her work and professional manner.

Mary is friendly, professional and always delivers the Wow!! I have been a customer for over 7 years at the Ellisville location and she is by far the best manager i have worked with. Dont lose her!

MaryAnn was extremely helpful before we rented our storage space and wonderful as questions arose. always had answers to our questions

Kenny was great

Maryann was so nice and helpful! Great place for your storage needs!

Mary Ann goes out of her way to help. She has great customer service skills!

Kenny helped a bunch. Thanks

I love Mary ann, she always says on top of things and knows who you are when you walk in the door. Totally amazing and friendly. Definitely the best Public Storage Ive ever had.

I have been a customer of this location for over 12 years. I have been very satisfied and do not intend to move from this Public Storage.Mary Ann, manager, offers outstanding customer service.She keeps the facilities clean and she is always available to assist if needed.Thank you for taking pride on your Public Storage facility.

Public storage was amazingly helpful while I had to store my entire homw through this tough time. Thank you so much to everyone you have been so accommodating and made everything a BREEZE!! Highly recommended!!

Mary Ann is customer focused, has a great attitude and communicates well

Clean, and plenty of carts, Wich is an grrreat at those places

The Manager here is super friendly and very very helpful. Will definitely recommend this place to friends and family

Ken and Mary Ann made move in day a breeze!

Mary Ann was awesome! She was so helpful and made the process very easy. She was also able to answer all of my questions and give me some advice about the amount of space I would need.

Was helping friends move out needed moving pads Brittany helped me get me what I needed and answered all the questions I had.

Mary was very helpful in getting me squared away. She was friendly and had answers to all my questions. Great place for storage!

Amazing customer service! Mary Ann went above and beyond in service. She was a tremendous help with my move and took great care of me. Highly recommend this facility!!

Easy and fast

Was at my unit today and Mal was cleaning the hallways. This property is always clean and the staff is so friendly!

This place is my go-to storage building! This is now my second time leasing here. Dani went above and beyond to make sure that I got just what I needed today.. She was such a big help and so nice! :)

Mary Ann was very help. Courteous, knowledgeable and efficient. Signing contract was very easy and she even made herself available 1 hour before our scheduled appointment. Great service! Great facility!

The service was absolutely great. I met with a lady named Mary Ann, and she couldnt have been nicer! She was extremely helpful and answered all of my questions. The facility was very clean. I would definitely recommend to friends!

Mary Ann was so helpful. This place is great. Its our preferred storage facility.

Facility is clean, cool, and very convenient. I love the push carts that are available for loading and unloading things in the units. There are also restrooms and water fountains available inside. Evelyn, the manager was very helpful and friendly. She offered boxes, furniture covers, and everything else I needed to store my items. I have now used all 3 of the storage facilities within a 1/2 mile radius of this location, and this one is superb!

Was pleasantly surprised to find that this location had Sunday hours! Reserving my unit online was super quick and simple and I received a confirmation call back in less than 30 minutes! Bryan was super helpful! After he showed us through the facility to our drive up unit, he walked us through all of the digital paperwork efficiently and without delay. 10/10 as far as client experience!

Mary Anne was very professional and helpful. She also found the customer service number to use to hopefully, remove a 20 percent late fee I paid do to the fact I wasnt aware of the payment slot that isnt clearly marked as such. Being a 100% customer service satisfaction company I have no doubt the issue will be resolved in my favor!

I’ve been renting at Public Storage for years now. Seen lots of new faces come and go. However Mary Ann has definitely been the best face here. She is always kind, always has a smile on her face , and excuse my French but she does a damn good job at keeping this place intact. Looking for storage? Make sure you come see Mary Ann !

Mary Ann was SO helpful and extra friendly! Great, safe, affordable facility. Happy to recommend it to anyone else!

Tabitha was amazing and very thorough in explaining the process and making sure that i had everything that i needed. Made the experience feel very comforting. Great place so far! Thanks Tabitha and public storage! I will definitely use public storage in the future.

Great experience. From the front desk help to the cleanliness of the property.

Glen was very friendly and the place was clean.

Very clean and secure storage center. Large carts were always available when we needed them and the whole setup was very convenient! The Manager, Mary Ann, was also very nice to deal with as well. We will definitely use them again when needed.

Great service. Mary Ann was awesome to work with. She was very efficient and explained every detail. Highly recommend.

Public Storage has been a saving grace while Iv been moving homes. Everyone was so helpful and kind!

Great check-in process, very friendly. Best place for storage

I recently moved cross country to MO where I didn’t know anyone and was feeling completely stressed out. Mary Ann was my first real contact in this new state. She not only helped me with my storage needs, she made me feel welcome comfortable and safe in my new environment. She has been my guiding light in truly an angel!! I AM EXTREMELY GRATEFUL!!! Thank you sooo much Mary Ann.

Dani and Mary Ann in front had us set up in minutes. Clean friendly safe storage.

Mary Ann was super helpful when we were deciding on the right size unit and throughout the move in process. Great facility with several options, both inside and out. Highly recommend this location.

Been in Storage for 3 years,it been working very well for my business.Working Staff is Great, Mary is one nice person to get to know,works well with us and our needs.

Bring your own lock, they charge kinda high for one. Otherwise clean as. Casey was efficient and friendly.

Mary Ann was awesome to work with. Great facility and easy to grt in and out.

Dani was very helpful and pleasant to work with when we rented a storage unit.

Mary Ann turned our stressful situation into a positive experience. She made me laugh which I needed, but was professional. We have never had to use storage before and she took the time to explain everything as well as answer all of my questions. Thank you Mary Ann!!

Mary ann is super helpful and and polite

Dani rented me a unit today and she was awesome! Definitely coming back here every time I need a storage unit.

Brad was very helpful and quickly got our storage unit ready to go. We were able to get our unit and drop off our first load of items within 30 minutes. Very friendly and great service.

I stopped in a few months ago when I got my space and Stacy and Maryann were very helpful with my move in process. Very friendly ladies! Great customer service.

Rented a unit here while I had a condo that didn’t have much space. It was Fantastic great location and friendly staff . Would definitely recommend if your looking for a place to store your stuff.

Mary Ann was wonderful and very helpful with my rental needs. She was extremely accommodating!

Rented a unit today with Mary Ann and Danny they were both very knowledgeable amd helpful absolutely recommend