I had a 90 minute massage with Mercedes and it was phenomenal. She feels like an artist with her sweeping motion style of massage and still manages to provide enough pressure to feel like your muscles are truly getting what they need! I’ve never had a masseuse like her before and can’t wait to go back to her again.

Since I’ve been going to the Massage Envy located in Ellicott City I’m please with the safety protocols still in place. I must also give much kudos to Mercedes for always doing so such a professional and wonderful deep massage.Much kudos to Mercedes for her professionalism in providing deep tissue massage. My muscles, lower back and neck pain feels better when shes done.

Poor client service... requested to cancel the account and was told by the Manager that the account would be canceled. I continue to get billed on a monthly basis 3 months after canceling!! Will file a report with the better business bureau

Every time that I come here I berate myself for not doing this more often. We so often put ourselves last, but this is something that you can do that can improve your health and attitude which then carries over to the people you love. You are worth it.

Joslin was very good. The pressure was perfect and her knowledge of key spots was great. She was very engaging in conversation and very courteous.

Wonderful masseuse! Karen is The BEST! She does such a good job! She is dedicated, so professional, knows what she is doing, and really care and helped me a lot with my chronic pains! I come every two weeks for relief!

Deneada is an excellent service provider! She always asks questions about your health and areas that need to be addressed in your massage. She has a very calming personality while being very professional!

Karen is by far the best therapist I have experienced. While most of the therapists at Message Envy are great, Karen’s skill and knowledge coupled with her focus on you as an individual makes her an amazing professional.I urge Massage Envy to watch guidelines for the pandemic and treat their institutions similar to that of a health care center to protect their employees.

I’ve been a ME member for two years, and am generally happy each tie i receive a massage at the Route 40 Ellicott City location. But my last two massages have been far and away the best - I’ve come away relaxed, refreshed, and enjoying those feelings for a day or more. Kevin is the best therapist - so attuned to the kinks and tightness he dispels with a combination of message and intentions. Namaste!

I used to feel that I always needed deep tissue or firm massages. Over time I realize sometime I was coming out very sore after and not being able to even move properly as soon as it was over. Pamela is a great addition to the Ellicott city massage envy. She does a light massage and that really does everything to loosen you up. She takes time to listen to what your needs are and ensures that you walk out of there feeling better than you did coming in.

All of the therapists that I have at Massage Envy in Ellicott City have been wonderful. But Kevin takes it to a whole new level! Not only is he communicative to my personal needs, but his approach and technique is extraordinary. I can’t say enough good things about Kevin!

I had a wonderful 60 minute deep tissue massage with Joslin yesterday. My body was full of knots and she worked them out. My only complaint is that the massage wasn’t long enough. She’s the best and I can’t wait to see her again!!!!!

Lorraine is the ultimate professional and extremely knowledgeable. She knew just how to take care of my specific needs and discussed ways that I could improve my own care .

Angie was a fabulous therapist for me to have after 15 months. She was so kind, professional, and helped me feel safe after my NOT wanting to go inside or to get a massage. Her massage techniques were perfect for my needs! Thank you Angie. See u soon.

Deneada is an excellent therapist, communicates well and focuses where needed.

Karen D is the best deep tissue and whole body stretch massage therapist! I always leave my sessions feeling recharged and relaxed. I highly recommend her at the EC Massage Envy!

I also, am a long time client. I have a wonderful massage therapist and the staff, there at Ellicott City are considerate and welcoming...even if you arent theyre client. Great location. Fantastic M.T. and awesome staff.

The Ellicott City location was a huge contrast to the Gateway Crosding/Columbia location. Ellicott City felt like a spa is supposed to feel from the moment you walk in the door and my therapist Karen was fantastic! I wish I could afford to go weekly but I will definitely return. Thank you for a great experience!

Longtime client at this location. This was my first facial with Aida. She was very professional and friendly and took time to evaluate my skin before deciding what was the appropriate facial to provide. I was very happy with the service and look forward to continuing with her.Excellent massage with Deneada! She always asks how Im doing before we begin the massage to see if there are specific areas for focus. She checks with me during the massage to make sure everything is okay. I highly recommend her as a massage therapist!Massage with Deneada October 1st. Excellent service and she listened and made adjustments based on my requests. Definitely recommend.

My therapist was Karen and she was amazing. Easily the best massage Ive ever had.

So far I like everything about this business! I like that I am always politely greeted by Ishika who also handles my scheduling and membership with great attention. And I also like how professional and skilled Lorraine my massage therapist is. Her timing, consistency and pressure is just right. Always looking forward to my next session!

I had a great massage envy experience. It was a much needed massage and Mercedesdid a great job of removing the tension and stress.Thank you

Had a massage there last night. Ive been a member for years. And this was my first time booking with Karen. But it may be the best massage Ive ever had! Shes got a very different technique. My muscles are always in spasm. Electrolyte imbalance. And shes probably the only therapist whos ever made me feel like it made a difference. Actually dont want to give her name here bc its just gonna make her harder to book!

Mercedes is great. She provided deep tissue massage that really was deep and therapeutic. She listened to me when I talked about my tense spots and helped to relieve the tension. Awesome job!

Karen Darcy is the best therapist I have ever had. Her deep tissue technique is awesome and her stretching sessions are outstanding

I had an amazing post work-out stretch and massage with Karen. She is intuitive and very talented. The assisted stretch prior to the massage was worth it!

Angie gives a fabulous 90 min. massage. All medical issues and aches and pains were discussed and treated appropriately. The result was invigorating yet calming. Angie is terrific!

I’ve been trying to cancel my membership for over three weeks now and every time I’ve called no one is able to give me a clear answer on when I can expect my membership to be canceled. The manager is never available and does not respond to emails. I’ve called this location numerous times, sent them emails, reached out to guest relations and still received no response. This is by far the worst customer service I’ve experienced. I’ve never had this much difficulty in canceling a membership. DO NOT SIGN UP HERE.

Kevin was awesome, he was really professional and welcoming. Plus he really help get the kinks out and even stretched my body a little.. I felt a few inches taller after I left, I’ll definitely be back!

Customer service was okay. And massage at the time seemed decent. Okay complaint is days later I was really sore from the massage.

I have had back issues and was seeing a physical therapist for my issues. After working with Karen for two months through her stretch and massage regimen I was released from my physical therapist. Karen really worked wonders for the issues I was having on my back!

Angela Stein - at Massage Envy, Ellicott City - is on time, prepared, knowledgeable, and very professional! I had a wonderful massage!

This was my first visit since the start of the pandemic. I felt very safe with the precautions that are in place. My massage therapist, Daneada, listened to me and provided a great massage. Looking forward to coming back soon.

Angie is an outstanding massage therapist! She knows exactly what I need and takes care of all my aches and pains.

I love Darlene, shes personable and professional and I wouldnt want anyone else to do my facials

First time at this ME and if I lived here I would most definitely be back. Care, communication and friendly staff. Excellent experience

One of the most relaxing massages I have ever had!

Very professional staff, Denedra was outstanding i left there feeling absolutely great...She was very Pleasant and Professional.

Karen’s very active/physical massage style is truly effective at loosening muscle tension. She’s also a very caring and kind practitioner, and I was grateful for her expertise. I hope I can get another session with her, soon.

Karen D helped me with my body aches after two days of moving . She made my week more comfortable and I thank her for it.

She was great. I came very tense and left feeling like a weight was lifted off my shoulders. Literally!

Had a first time back facial with Darlene. Very relaxing after a long week. Didnt realize my back needed a deep cleaning but wow my back feels smooth.

My facial was lovely. Darlene was friendly and very detailed about each step of the facial process. Thanks

Pamela was great, front desk staff were super helpful.

Mercedes is absolutely awesome. She is a great therapist- friendly, professional and she addressed the areas I told her were about with a vengeance! I could not believe how much better I felt.My only complaint is that since Mercedes is sooo good- her schedule is booked solid for the next 6 weeks!!Thank you Massage Envy for retaining such awesome talent!

Danaeda was wonderful. She was very thorough and took the time to address my needs.

I had the best massage ever from Lorrain at this location. Everything about it was perfect! Perfect pressure, great communication, I was comfortable and relaxed the whole time. Ish at the front was extremely friendly and complimented me too! I will 100% be coming back.

Karen is the best massage therapist I have ever had. She cares about your needs and tries to make sure she addresses those needs during the massage and stretch.The front desk staff needs some fine tuning. The app is horrible.

My massage therapist at the Ellicott City location was wonderful! Her technique couldn’t have been better! She was very professional and made sure we were on the same page...I guess I have to mention her name - Karen D!!!

I switched Laurel location to Ellicott City after my therapist left. I was recommended the therapist named Mercedes and she is the best! I just have to book ahead! Thank you Mercedes for your strong hands and professionalism!

Great attention to knots. Very efficient. Pamela was my massage therapist

The facial with Darlene was great and my boyfriend loved his massage with Pamela S. He said she was amazing.

I have been going to this facility for years and loved the place, but lately my appointments are getting cancelled last minute. Two months in a row now. I depend on these for pain relief and the therapists that I work with tend to be booked months in advance. Also the response when you call has changed lately. They used to answer the phone go immediately but now it is a hit or miss.

Deneada is fantastic. Perfect pressure, perfect pace and very attentive. Will be going back to her next time.

Facials by Aida are a wonderfully relaxing experience!Looking forward to the next session.Sandra G.

The office does not have its act together. I texted per instructions but was left sitting in my car for 15 minutes until I finally barged in. My 40 minute massage with Karen was excellent, however. I complained to the front desk and got a huge shrug.

Mercede was amazing. Just the right pressure. Found several areas that needed attention and focused on that area as needed.

This was my first time visit. The massage was ok, but nothing to write home about. It was more of a rub-down than a massage. I was surprised water was not offered after my session.

I am enjoying the ability to do everything online. Joslin is an amazing therapist and she’s my go to for every appointment. I swear I need a nap after my massage is over.

Mercedes is so skilled and responsive. She intuitively feels out areas of stress and you leave your session with her feeling renewed 💫

Pam is a great therapist and very friendly. Great shoulder and back massage

I usually go to the Massage Envy in Laurel, but this one had a last minute massage opening that I booked. Due to COVID, shortly before the appointment I receive a text to check in and remain in the car until I receive confirmation to come into the building. I checked in and waited...7 mins after my appointment time I walked in and waited a few more minutes for the masseuse to escort me to the room. I didnt enter the massage room until almost 15 mins into my appointment. The masseuse did a good job, but when she finished I looked up and it was 10 mins short of the 60 mins allotted for the massage. The ladies at the front desk were busy talking to each other and didnt acknowledge me as I was walking out. Needless to say, Ill stick with my home location 😒

Mercedes is the best! Great pressure and she finds every little tight muscle. She listens to your needs and tailors the massage to you.

Jolsin was fantastic super nice, welcoming and and great energy.

I don’t like how I lost money for me being late for my appointment but she did a good job stretching 🙆🏽‍♂️ my body. I promise not to go there again with smelly socks. Next time I’ll tip her. I was quietly embarrassed but we both made it through the half hour

It was my first massage at Massage Envy and with Karen. She is very professional and knowledgeable.

If I could give this business 0 stars, I would. I have been trying to cancel my membership since August. I have made 8 phone calls and 3 emails in regard to this issue. I have been given different information each time, and despite finally sending a cancellation email, I was charged again. This is the worst customer service I have ever seen and, frankly, these business practices should be illegal. I am disgusted at how this business and their employees treat their customers. I will never give my money to Massage Envy again and will spend the rest of my life advising people to go somewhere else. Absolutely despicable. I advise you to stay away.

My therapist makes it her duty to address my immediate concerns which are always changing, with much detail and care. Always a great experience.

Lorraine was very professional, excellent massage and good communication. She really helped my sore neck & back.

Lorraine was very professional and she did a great job of explaining what she noticed I needed to be worked on.

Amazing experience Amazing results with an awesome lady. 👌

Karen is absolutely excellent! I can not say enough about how tuned in she is!

An appointment with Kevin is not just a massage but a whole body, mind, and spirit experience.

Aida is very friendly and fun and does a great job. I really enjoy

Angela was an excellent message therapist; would highly recommend

Great experience. They follow all the covid precautions and are very professional. No wait time, started right on time and had an amazing 60 minute with Mercedes. Zoe was helpful as she greeted and saw me out. Debating the membership. I would recommend!

Deneeda rocks! I started my massages back up a year after covid and at a new location at that. Marisol was my fist therapist there and she was amazing but that was my first and last massage (as it was her last day at ME). I wanted someone just as good and was paired with Deneeda. She was just as amazing!!There is nothing further to be explained because she is just that good!! Ok top of that she mad me feel safe during this pandemic. She is thorough and clean!Con is, she’s always booked 😕😆Steph J

To be honest I usually dont post feedback, positive or negative. In fact its taking me a whole week to post this because I felt like I would leave it and never have to address it given that I had rescheduled my next appointment with another therapist. However I thought about the lack of costumer service I experienced again after I had a recent pleasant appointment (four days after the actual interaction) and thought to myself, no I have to mention this. The therapist I am specifically reviewing is an older lady at this location. When I got there, she did not invite me to use the bathroom first before starting the message (all the therapist invite the client to use the bathroom first before the appointment starts), then we got in the room and she asked me if the ladies at the front got my temperature and if I had filled out the screener (no other therapist since start of covid ever asked me those questions)..now granted she could have asked due to dotting her Is and crossing her Ts, but it had me thinking did she not trust the precautions in place by the company she works for. During the message she never asked if her pressure was okay, when she tried turning my head she pulled on my head back to initiate turning my head, and only twice did she ask if I was okay, which was in the beginning with the bolster under my knee and towards the end when she moved the bolster to under my ankle. OH, and when she used one hand to massage my back , the other hand was nicely resting on my arm...to the point where I had to keep moving my arm... I dont mind if you hand needs to rest, but to rest on the customer cant be an option. I also do not like the fact that complaints cant be made in person...and even if its cant be in person, it should be immediate over the phone or on a video call, the fact that am typing this, I wonder exactly how this therapist is gonna be kept accountable for her bad customer service and professionalism.

Melvina is great at her craft! She asks where the trouble spots are and really attacks them! I feel great after a massage from her, for days!

Massage therapists are great, but office staff and membership options are less than ideal to work with. Steer clear!...Had reached out to address concerns - communication and responses were limited if I received anything at all.

I made a request to cancel my membership in October. I am a healthcare worker who does not feel comfortable getting a massage and possibly spreading a deadly disease to other people. I have made multiple phone calls to this location to follow up on the progress of my membership cancellation and have been very patient in giving the appropriate time it takes to process it. Each time I speak to someone they give me different information and in many instances the people I speak to are not professional or kind. I have requested callbacks multiple times and have received none. It reflects on really poor customer service and communication across-the-board at this location. There has been too many service failures here, I have many multiple attempts to contact the business directly for months to resolve this issue with no resolution.

Pam was exceptional! Highly recommend her!

She remembered me from previous sessions and focused on the problem areas I had.

Most of my massages were horrible only like 3 ladies can give good massages and they are always booked. I cancelled my membership, they stopped charging me then started back charging my card. Customer service is horrible you can never speak to the right person. Someone can please contact me, to give me my money back....

What an amazing therapist!

Angie is my favorite. Her hands are heavenly.

Kevin’s technique of massage and stretching was fantastic!

Lorraine is wonderful!

Joslin is the best!!

Read, read, read! I recently cancelled my membership after being a member for quite some time. I have 6-7 unused sessions which I wanted to gave to others, since I can not use them. I was told after you cancel your membership only you can use the sessions within a certain amount of time. I think 60 days. I paid Massage Envy, $420 or $490 for the sessions, so why cant I do with them as I please, give them to my husband who is still a member. Also, after reading the comments about continuing to be charged after telling M.E, about wanting to cancel, I called my bank and immediately stopped future payments. I did receive documentation/letter from ME about my request to cancel.

The clerk behind the desk named Zoe was highly unprofessional rude and disrespectful. I asked about the promotion buy one 60 minute massage and receive one free in which she asked for assistance from the other clerk to help her check me out after service because she wasn’t knowledgeable on how to do so herself. When asked about details about the free massage she rudely rolled her eyes and told me I don’t know go check the website for that here’s your card. I asked for assistance from another rep in which she replied you’ll get a free facial or stretch you can go now. After explaining to her the promotion says free massage as well she got loud with me as a customer and kept pointing to the door upset when she was told she was unprofessional . I will not be returning to this location they need to work on customer service . Highly disappointed as I went there for a day of relation and left stressed out.

Kevin was great!

If I could give more than five stars I would without a doubt! I received a gift certificate for Christmas for a prenatal massage and so glad I didn’t use it right away. I’m 8 months pregnant and a few days ago just started to feel completely MISERABLE, of course my baby shower is tomorrow. I was desperate to find a location with hopes the massage would help a tiny bit! I looked at multiple locations and thankfully I finally found an appointment in the Ellicott city location, It was worth every bit of the 45 minute drive! From the ladies at the front desk to my amazing massage therapist (Marisol) I don’t think I could have asked for a better first time experience. I’ll absolutely be making that 45 minute drive again in the near future! thank you so much ladies, see you soon!

Another great massage from Pam!

I cancelled my membership on Feb 11th and every month they still charge my credit card. I have called multiple times, as well as emailed. The customer service is horrible. I can’t believe I’m still dealing with their incompetence after 8 months on disputing the monthly charge. I will NEVER use Massage Envy again, this has been extremely frustrating.

Have been a member with Massage Envy since 2012. Today I tried to call and cancel my membership because the 2 closest locations to me closed. When trying to book with Ellicott City Massage Envy (1.5 hour massage as I always have received) they didn’t have anything to accommodate me for over a month and a half out. I was told by the lady who answered the phone that the billing department would contact me in 10-15 days to walk me through the process. When I asked if I would continue to be billed she said yes for this month (payment due in 2 days). I asked why I would be billed if I was wanting to cancel today and she said that so many people are canceling there memberships that billing is swamped. So their problem is now my problem as they try to steal another $70 from me for another month I won’t even be able to use.Lady called me and set me up to cancel. Said there was 2 options. Immediate or 60 days and I told her immediate. She said she was emailing me. Sent wrong form and emailed me again the same wrong form. I emailed back 5 days ago and no reply. My cc has now been charged again even after I emailed them that they were no longer to charge that account. Horrible customer service.Considering legal action at this point.

The quality of therapists seems to have improved since the Clarksville location closed. It used to be hit or miss, but I have had 4 different therapists recently and all were great (Jasmine, Marisol, Camella & Erica). It would nice if the parking lot was bigger, but they would have to move to fix that. Theres a karate class for kids next door that seems to pack the lot in the late afternoons on weekdays.

Great job Aida!

If I could give it no stars I would but had to give at least one to write something. NEVER again will I schedule ANYTHING with this company. Booked couples massage weeks ago. They called the morning of the day before to confirm to just turn around later that evening( night before appointment) to cancel!!! Completely UNPROFESSIONAL

Very relaxing visit with serene lobby area and massage rooms. Staff were friendly and knowledgeable.This parking lot is pretty small for so many surrounding shops, so parking can be a challenge.