My boat trailer broke down on Interstate 65 late evening, and they were there quickly to tow and solve my problem. They were able to get me back on the road first thing in the morning, and took great care of my boat trailer at a fair price based upon my needs. I would highly recommend!

We were on the side of the parkway for many hours last night. Called around to find someone to help us. These guys came and saved us! After 28 hours of no sleep the last thing I needed was a busted wheel bearing in the middle of no where. I told them where I was with very vague details because I didn’t know myself. And they came and picked us up faster than anyone else ever thought of. We got to their shop and they immediately went to work on our hummer! Within 30 minutes we were fixed up and back on the road! I grew up in shops because my daddy was a mechanic. This place was our saving grace and we so thankful!! The guys were super sweet and helpful!If you need help and want it done right and fast, call these guys!!

I took my truck in because the check engine light came on. The mechanic who was there, checked the code and told me they couldnt provide service and I should probably take it to Ford Service Center. They saw me promptly, the mechanic explained everything in lamens terms, and provided good service I believe. But... while the mechanic was checking the codes, he was enjoying a cigarette inside my vehicle. I paid $50 to have my check engine light read, told they cannot help me, and some cigarette ash left on my floorboard.

Absolutely would recommend this company. We were broke down on the expressway early evening on a Friday night, pickup, camper and two dogs.....We called and within less than an hour was towed and safe. The gentleman diagnosed, and fixed our truck by 8:30am on Saturday morning. Super nice and very professional. Thank you for making our little camping trip turn out to be a nice time.

My truck overheated on a Saturday morning of a holiday weekend. Many places were closed and I was able to get it to them late morning. They had it diagnosed (waterpump), repaired and back to me by the early afternoon and what I thought was a fair and reasonable price. Will definitely be back and would recommend them to others.

I took my truck to Carl’s, fully expecting to spend well over 1000 dollars on a turbo. A few hours later, I picked up my truck running as good as new for 48 bucks. They could have easily put a turbo on it and charged me thousands, but they didn’t. If your looking for honest folks who just want to do what’s right, this is the place to go! Restored my faith in people!

While traveling on I-65, we were hit by road debris that caused the break line to rupture. This was the closest place to stop. They were very kind, professional, and treated us like family. The work was done quickly and we were back on the road in 2 hours. Thank you for taking such good care of us! You truly saved the day!

Out of town guy here, got 2 tires and mount/balance for a great price. Tech was fast and helpful answer our questions! Thanks guys

Excellent auto care/repair. Honest, trustworthy, knowledgeable staff. I would definitely recommend.

These guys are great! Quickly diagnosed what the dealership had screwed up and fixed it right away. My new go to service station.

We had to have an emergency tow off of I65. They came quickly and fixed us in less than 20 minutes. Let me just say this place is top notch.

Carl’s has excellent service and is very reasonable with their prices. I have used Carl’s multiple times and will continue to use them!

I needed a tow to and from a short distance and there was no wait. The driver worked hard on helping us bring my car home until we can get it repaired. They were timely, professional and went the extra mile for a good price. Will use them again.

I’m not from the area but was in search of a place to inspect a potential car purchase. Mike was kind to both buyer and seller, honest to both buyer and seller, and all around helpful.

They were all so helpful after we experienced a car accident. They were super friendly, helpful, and understanding to our odd circumstances. I would definitely recommend them!

Pulled our large sprayer out of a ditch professionally

Definitely recommend this place. Honest options. Fair prices. Good mechanics.

They told me I needed a new master clutch cylinder and they couldnt get all the air out. They said I would just have to pump it when i first start it. I have to pump it to get out of sixth gear. I also have to pump the clutch before i can get back into first every time.Update, I was driving my car home from work today and come to find out my clutch fluid has leaked out. Please, for the love of god do not use these people. I will have to fix it myself. Should have just done that in the first place.

Dudes helped me out when I needed them. Price was as fair as I could find. Very prompt response and very friendly service.

Great place to get your car fixed great people too

My mother went to see why her gas cap light was on cause I (her son) live in Nashville. This was her second time there. The first time I was with her. First time service was good but lengthy. This time she goes by herself and they charge her $50!!! to tighten her gas cap. Will not be back and would never recommend!!

BLUF: Excellent service quality, fair price, and next day turn around on a major repair for a 11 Honda Odyssey with towing.Over the labor day weekend I noticed my van was a bit low on power steering fluid. I topped it off appropriately and went about refilling with the recommended P.S. fluid. I worked the wheel to remove air bubbles from the system and just at that moment a seal blew out in the rack area (drivers side) of the rack and pinion. I was able to diagnose it correctly myself and opted not to try and tackle this one myself in the driveway in the oppressive September heat. Carls crew towed the van to their shop on a Tuesday at 0930 and I was driving it home the next day after I got off work. I believe they had it ready even a couple hours sooner and they didnt have the part on hand that first day either. I know the cost of the replacement part and the total they gave me seemed more than fair for towing, installation labor, and an alignment on-top of that. The staff was very friendly and kind and were willing to address any questions I had. Again, Im very happy with the quality and speed of service they provided us to get our families mommy-mobile back up and serving the family as it should. Ive already recommended them to personal friends. Now I hope you can take my word in recommending them to you. Thanks Carl and crew!

Always goes above and beyond. Great local business

Driving south on I-65 with two grandkids and over 900 miles to go, had issues with my Diesel P/U, found Carl’s and Mike Performed a diagnostic check and then assisted me with locating a reliable Diesel Shop, his wife watched over the kids while he drove me to the shop, this is a very ethical business

If you are looking for honest and reliable service this is NOT a place to call. They will take advantage of you in every possible way, instead of helping. And will try to rip you off and bill $100 extra for sending you few pictures of your own vehicle on top of $100 a day storage fee.

Broke down near Elizabethtown. Googled Auto repair near me Carls came up closest. It said it was closed, but I tried anyway. Joe, the overnight tow truck operator answered and I told him my situation. He said hed be right there to pick me up.He put our SUV on the flatbed and hooked up the utility trailer we were towing to the hitch on the flatbed. My wife and our dog got in the tow truck and we were off to the shop within 30 minutes.He unloaded the SUV and trailer, then got his personal vehicle and took us and our luggage to a local hotel. He said the mechanics come in about 7:00 a.m. and would call me.At 9:00 a.m. Mike called to tell me what was wrong and what it would cost to fix. I gave the O.K. and he said it should be done around noon.At 11:00 a.m. he called back and said it was ready to go. I said I would get a taxi and be over to pick it up. He said Ill send someone to get you. 10 minutes later, Dale was there to get me. By noon, we were on our way.This is what customer service should be. These folks set an example that everyone should strive to duplicate.Thank you to Carls for your help.

Quick and a job well done. Also paid about $500 less than what another place had quoted.

Highly recommend..honest, dont try to take advantage of a lady!

Gary is hard worker. The owner/boss is not good people. 4 star for Gary the worker.

Theyre very friendly, helpful, and fair.... Art

On my way to Texas my truck broke down and they not only picked me up but fixed my truck within an hour. Just when I thought this was going to ruin my trip, they got me back on the road. Very great people and very reasonable cost for repairs. If only more shops would be like them. Thank you again

They do great work

Thank you Carl, Mike, Gary and David for the tow and repairs yesterday that allowed us to continue our return trip to Michigan after we broke down on a dangerously busy section of N 69 near exit 94. We appreciated the comfortable lounge chairs in the waiting room of your clean facility. We were pleased with your fast, friendly, efficient service and fair prices. We would highly recommend this business to fellow travellers. Thanks, again, The ladies from Michigan.

This is my “go to” place for repair! The guys are always friendly, honest and they give great automotive service! I usually never have to wait too long and most of this time I can swing by with even a big problem and they get the job done in a reasonable amount of time. They always back up their work. I 100% recommend them to anyone that needs auto repair or towing needs! Mike & Gary work hard to get the job done!

Our transport truck had a failing alternator while on the way home from delivering retired Greyhounds to groups. They got us in on a Saturday morning during a bad storm, barely a half hour later we were fixed right up good as new!Great service, professional.

Good people, excellent service.

This is my first visit and I don’t think it will be my last. They were able to get the car in without an appointment and fixed the problem right the first time. Took longer for the part to be delivered than the actual repair. Cost less than quoted. Mike was the tech who repaired my vehicle. Job well done team.

Have been dealing with them for many years for auto repairs for me and my family. Very reliable service personnel. Excellent work at fair and reasonable prices. Very honest and dependable. Highly recommend them for all your auto repair and towing needs.

My Sisters air conditioning on her Pontiac Bonneville on a Friday evening when she was at Mammoth Cave! Towing was not a problem, Insurance would cover most of that. But need a place open on Saturday. These guys were GREAT! They showed us what was wrong, gave us a price and how long it would take.The price was 1/2 of what a repair shop in Louisville, they said if she did not want to spend the money, they could just unhook the air conditioning and she would be fine. That is why she cintinued to Mammoth Cave. But just unplugging it did not help as the serpentine belt was still having issues as the air conditioning culch was not turning.Carls did a fantastic job and done in the 2 hours they said. There were very nice and friendly.Also their office and bathroom are clean and smell nice. That surprised my sister since the one in Louisville was so nasty.I had google and read the reviews before giving her a couple of options. So glad she decided on Carls. Highly recommend them.

While traveling at night from Michigan to Florida our van sprung a leak and began spraying coolant around 1:30 AM. Carl’s Auto Care & Towing came highly recommend from a local State Police Officer. We got a hotel room for the night and I showed up when they opened at 7AM (may have been a few minutes before they were actually open). Long story short, the guys there got us in immediately, had the part ordered and delivered within a half hour and had the van up and running in no time. They run a very friendly and professional shop and turned a bad situation into a great experience in customer service. Thanks again guys.

Great place, very responsive, and reasonable price...had a blow on boat trailer on Interstate 65 North...the guys worked quickly to get it safety and repair it as quick as they could...i appreciate all their hard work...i would highly reccomend Carls Auto Care...thanks from Steve &Heather Moreau (Michigan Friends)

This place is fantastic, Mike and David are the best. They really helped me out. Had a slight accident with a guard rail on a recent trip. They came out and looked at my truck, figured I was okay to follow them to the shop. They got the part I needed within 15 or 20 minutes and had me fixed and out the door in under an hour. These gentlemen are the best and if I ever need anything next time in E-town I will definitely call them . Great big THANK YOU guys.😁😁😁

I had to get my tow truck towed!!! I called Carls and they were quick to come pick it and and very reasonably priced. If anyone needs a medium duty tow they are the ones to call! Thanks again guys

This is the best repair shop in the world. Their charges are reasonable and they do a great job.

Wife and I was traveling and had a flat on I65 New Years morning.. They were closed, but State Trooper called them and they met us at the shop and opened up and tried to repair flat. Turns out the tire wasnt repairable, but he tried his best! No one these days will go that far trying to help travelers! I highly recommend!

Most times good service other times like they dont want to be bothered.

I work third shift and have a difficult time scheduling repairs. Carls got my 1996 Tahoe in on Saturday morning, diagnosed the problem and replaced the U-Joint quickly. They were fast efficient and friendly. The cost was on the lower side of average. I would not hesitate to go back and highly recommend this shop. Thanks for being so good at what you do!

Carls auto care took great care of us! They were so friendly and it didnt take them long at all to fix what was wrong.

We needed a tow since our brakes locked up. Carls Auto Care and Towing was reasonably priced, and they were able to get to us immediately. The driver was very pleasant. They helped make an overall uncomfortable situation that much better. Highly recommend.

Highly recommended. I came in based on a recommendation from a friend. I had a squealing noise under my hood that started suddenly. Came in and was told it was coming from the alternator and the idle pulley. In the end it was just the alternator, so I saved money because they didnt just replace both parts like some less reputable shops might do. The honesty was greatly appreciated, because I wouldnt have known any different if they replaced both. Service was done in a quick manner, and the labor cost was very reasonable.Fast forward a few hours later and I go to start my vehicle and it wont even turn over. Since I just had service to replace the alternator I give them a call. Without even questioning it they send someone out right away in a tow truck. The gentleman arrives and tries to figure out what the issue might be to try to avoid a tow, but he cant find anything obvious. My car is towed back to the shop and it turns out to not be related to the earlier work/issue, but I have a bad starter. Thankfully they worked me in right away and swapped out the starter. Another repair cost, but now Im good to go.Mind you this was all on a Saturday, and the second repair was completely unscheduled, so on a Saturday I had two repairs and a tow completed, and altogether in less than approximately 4 hours (which includes my time idle at home not knowing the starter was shot). I couldnt ask for a better experience, even with needing two parts replaced (lol).If you want friendly service at a fair price, while being able to have peace of mind that you are receiving trustworthy service, go to Carls!Thanks for the awesome service, and know you have earned a loyal customer! I just hope its a while before I have to come back. :)

They over charge to towing and storage

On our way south for spring break when we got a flat tire in Sonora. Called around to several larger tire shops and were told they could fit us in but it would be several hours to all day.Called Carls and were told come on in... well take care of it for you. And they did! Fantastic friendly and fast! They replaced our tire, and didnt gouge us on the price.I hope to never have a flat tire in Elizabethtown again, but if you do-- I definitely recommend the guys at Carls!

On our trip to Florida (from Illinois), our car started sputtering and wouldnt accelerate properly. We stopped at Carls and they had us in and out in 20 minutes. They SAVED our vacation. They were kind and knowledgeable and good. 10/10 would recommend.

Mike and the guys are great mechanics and very trust worthy.

On my way to Nashville and my car started misfiring. The guys at Carls got me up and running. Fast, friendly and reasonably priced. Saved the trip.

Carls did a good job repairing our truck when it broke down on vacation. Fairly reasonable prices but very disappointed they would not use the new alternator we got the night before for $130 less!But they did work quickly and we were able to finish our trip.

Moved to the area two months ago. Already used them 3 times. Customer service is great, prices are great, and everything was done in a timely manner. This is where Ill take my vehicles.

Fast and cheap. The cheapest towing service I could find in Elizabethtown

I got a flat tire with no spare and Carl’s was quick to come out with a tow truck and brought me and my vehicle back to their shop. The down side is they never asked me if I wanted any other work done. I was ready to get an oil change and new wipers had they asked. Also, they were only going to replace the flat tire (with a slightly smaller one) and not make a suggestion to change out the other front tire so my alignment would go out of wack from different sized tires. It took me to ask them if they had a 2nd tire and to replace both front tires. Even though there was 4 guys just standing around not doing much, they seemed to be in a hurry to get rid of a paying customer who was willing to pay more.

I was traveling to Arkansas on Monday for work on Tuesday, when my upper control arm gave out on the Western Kentucky Parkway. Stranded in a place that I was unfamiliar with, I asked Google for a tow and a repair. Google told me to call Carl. Within 10 minutes my vehicle was loaded on the back of the tow truck and on my way to Carls. Worried that I would be unable to make my the trip, I started making arrangements for lodging and a rental car. Carls Auto Care & Towing not only replaced both of my rusted upper control arms but did so in under two hours and under the initial quote given. This allowed me to keep my work schedule and saved me a my employer the hassle of rescheduling appointments. I cannot give them enough praise for getting me on the road. I would also like to add that they have the best tow truck driver in the business. Dont let the youthful appearance fool you, this kid can tow. Take Googles advise and call Carls Auto Care & Towing.

Service was great, and they got me in and out in about an hour whereas other shops may have taken several. Big props to Carl for running a very nice little shop and helping me out of a jam in a jiffy.

Nice gentleman came and got me after I hit a road hazard and blew a tire at 4AM on I-65 North. So glad someone answered the phone at this hour, as I was stranded alone in a rental car and very frightened. The tire could not be fixed, so he carried me and the car to the tire store. Very happy with the short-notice after hours service from Carls!

If i could give this business the moon and stars i would!!! I managed to put my car in a ditch one morning after a surprise snowfallBecause i was sure all wreckers services would be busy due to the extra snow, i called Carls to get on the waiting list. They provided the service i needed within 30 minutes of my call!The driver was very friendly and professional. I highly recommend this service!! I dont plan to drive into a ditch any time soon but if i ever need a professional wrecker service again, this is who i will call!

Carl’s helped us on a day we were stranded, car completely dead on the side of the road. We are from out of town and they got us back on the road in about 3 hours. Complete pros at what they do! Thanks!!

These guys always do a great job. I have been here multiple times and they are very helpful and knowledgeable.

Awesome business very helpful

My car was taken and was crashed towed to this place. Looked like it was a safe and very busy. They also work on cars.

Im from northern IL, and my family and I were traveling from home, to northern Alabama to visit my parents on Christmas Day, and we got into an accident on the highway in Elizabethtown. Carls was the closest tow company, and the man on duty (I dont remember his name) agreed to come and get us. As it was Christmas Day, and absolutely nothing was open, he was very helpful in finding some place to drop us and all of our luggage (for two adults, a small child, and an infant) off. Aside from this, everything that unfolded afterward was absolutely ridiculous. First of all, when my insurance company sent a tow truck to bring my car to the facility where my car would be inspected for an estimate, Carls forgot to send my keys with my car, and it is apparently protocol for them to do so. Then, after being inspected, my car was towed to the shop that would further inspect my car, still without keys. Now, at this point, Im still unaware that Carls had my keys sitting an an office, forgotten about. In fact, I wasnt even informed of my missing keys until 2 weeks after the accident occurred. Skip forward a few days, after insurance calling around, they find my keys! In an office, at Carls, forgotten about. The shop my car was at could not even start their estimate without my keys. Another week went by, and I find out, even though its their fault my keys were missing in the first place, that Carls Auto Care & Towing is now refusing to cooperate, and will not pay to ship my keys to the shop. Now, Im going to reiterate that I live in Northern IL, about a 5 hour drive from Elizabethtown, otherwise I would have gone and gotten my keys myself!! The shop my car was at in Louisville then decided that they would pay for shipping my keys, and insurance agreed to cover it. A field agent from my insurance actually ended up driving to Carls to get the keys and then drove them 50 minutes to the shop in Louisville. That was 3 days ago. Today, insurance coverage for my rental car ended, and work hasnt even been started on my car. 25 days went by without ANYTHING happening with my car because the people at fault for losing my keys refused to cooperate. (Ahem, Carls). I get that the accident was not their fault, but everything that unfolded since the accident has been directly their fault. They also told me that they dont do repairs, which must have been a lie considering all of the nice reviews on here tell me that they do, in fact, do repairs. Maybe its because Im from out of town, and they dont want to deal with it, whatever, but the way they handled this whole situation is very, very, unprofessional and caused me and my family a lot of unnecessary stress. I would not recommend this tow company to anybody, ever.

Been going to Carls since the early 90s. Reliable family own and ran business

I have been taking my car to Carl’s for years now and will never go any place else. They are always kind, quick, honest...and won’t overcharge you or take advantage of you.

Worthless.

My wife was traveling from Bardstown to Hopkinsville on a Saturday afternoon. Her alternator went out just outside of Elizabethtown on WK parkway. I called Carl’s, based on a google search around 1:00 pm. He sent someone out to pick the car and her up. They took the car back to the shop and had it up and running in a few hours.In a day when customer service seems to be lost. These men came through in a scary situation for my family and helped them get home safe.Thank you or your help.

Only reaso you get 1 star is they wont let me give you zeroI hope this helps Mike (mechanic?)HOW RADIATOR COOLING FANS WORKStep by step instruction on how an automotive radiator cooling fan works. This article pertains to all vehicles.Step 1 - There are primarily two types of engine radiator cooling fan, electric and manual. A manual fan is connected to the engine drive pulleys and is controlled by a thermo fan clutch which senses radiator heat and engages when the engine is running at higher temperatures. These thermo reactive clutches are constructed to freewheel when not in use, and become connected using a silicone grease which expands when heated. This unit uses a set of shaft bearings and seal to retain lubricant and are normally bolted to the water pump of the engine. A clutch fan can fail one of two ways, it can either lock up causing poor mileage accompanied by a whirring sound, (like a small airplane is taking off.) Or the silicone grease can leak causing the fan to freewheel while failing to pull air through the radiator.I would think if a vehicle is dropped off and a radiator cooling fan is what is requested you dont change a perfectly good thermostat and then saying that the engine type is notorious for over-heating and cant be repaired. I had already removed faulty fan. You didnt realize it was missing?

They were very fast, a complete tune up in 45 minutes, HOWEVER, a few days later I started smelling gas and looked under the hood to find a sparkplug wasnt tighened and I could turn it with my finger! They did take me right in and tightened it up but inconvienient is an understatement when I had an appointment in the opposite direction!

Carls Auto Care is very knowledgeable, honest, and quick to get you back driving your vehicle. They just repaired my F-150 this morning.

Friendly group of guys clean yard and trucks

Best Tow company Ive ever used by far!! Joe is a great guy!! Highly recommended!

Normally wouldnt do this but felt very taken advantage of today. Very misinformed on the issue and their fix lasted all fo 20 minutes and they see no problem with that.Guy also swore on the phone with me. Unprofessional and bad customer service for a company i had been loyal to prior to this..

Excellent service and very customer friendly

Fast service thanks

Great bunch of people helpful honest and straight to the point.

Extremely kind and helpful when I got stuck all alone due to car troubles! Definitely come to these guys for your car repair needs.

Great people! Great Service!

Very professional, quick service.

They were so friendly , we broke down in Ky an we called all the wrecker services for help , Carls had an answering person in the middle of the night , they told us they d be there soon as they opened , they were there by 7:30 am to get us . Very nice people .

Generous great

Great guys recommend!

Their employee, Joe, is very unprofessional and should be fired. He makes Carls look bad.

Theu do good work

Told me my car was totaled but it really isnt

Love it