Roberto is always incredibly helpful. The insurance its self is very affordable. Only thing I have is that when you cant make the payment on time they call way too much. It would be nice if they can set up payment arrangements for those that cant make the payments on the set date. They do give you I beleive 10 days to pay but with everything going on in this world its hard to even be able to keep insurance. Other then that great place great service. I have recommended and will continue to recommend.

Roberto is very profesional and a person with exelent way to treat people

I was a great attention

Roberto was so friendly and helpful!

Carmen was so helpful I called my current insurance company which I’ve had problems with! We were buying a new car and my company was having trouble adding me and my husband together why??? Who knows should not even be a problem, they said they will call me back a hour or so goes by so my mom told me to give Carmen a call and within 15 mins maybe even less I had my policy done and sent to the dealership!! Amazing work very happy with quote and service thanks Carmen!

Great customer service. Their agent Claudia is one of the best. She is really attentive and professional, very knowledgeable of her job. She will answer your questions clearly and honest. She will look for the best coverage and price to your budget. Next time you are looking for a great coverage visit Illinois Auto Insurance.

Long time Customer..Whenever i call to make my monthly payment. Claudia is always there to help with any questions I might have regarding my policy .she is Very nice and well spoken respectful... Employee.. Thank you.

Great customer service very professional

Araceli was very helpful with assisting me in renewing my auto insurance policy. She explained the pros and cons with the different choices and provided me with the best option.I’ve been with Illinois Vehicle for over 20 years and always been happy with their service.

Always Nice! And Very helpful

The girl at this place (ciliams) is really helpful she take the time to explain you with such a nice detail I really recommend this place 100%

Very Helpful employees and knowledgeable in what they sell and are always looking for what its best for you and your car. they also very helpful in the process of doing claims. love the place and the staff. I would recommend to anyone who needs car insurance.

Very great service! Explained everything clear, good prices and coverage, the lady Ciliams was very sweet, recommend 100%.

Ive had many different insurance companies over the year, and this is by far the best. Their rates are better than Ive had elsewhere; but what really stuck out to me was how the treat their customers. They answered the phone in the nicest and happiest way and had a great attitude while setting up my policy. They made sure I was getting what I actually needed and not all those other additives and cost State Farm and Progressive push. They have every option available that big companies do, but dont push things on you that you dont need. They seem to really car about their clients and look to get the best for them, not just as much money as they can get out of you. I dealt with Ciliams, and she was very helpful. If your searching around for good insurance and tired of playing the games with these big conglomerates that raise you rated every couple of months, then this is the insurance for you! I never write reviews online, but I had to this time. So happy I used them.

I came in last week and Ciliams was so friendly when I entered since I was unsure of what kind of insurance I really needed . I asked a lot of questions and she was very confident in her responses and super knowledgeable. Thanks to her I am pleased with my purchase !

Good service

Hello first things first I want to thank Insurance Agent Ciliams for helping me out with an insurance quote as I’m currently shopping around to see who has better rates , usually when I call around I am being forced to purchase insurance when asking for quotes and by far Ciliams has won my service ! 5 🌟🌟🌟🌟🌟 when calling Xpert insurance make sure you ask for insurance agent Ciliams ! Always available to provide you nothing but the best service and specially work around your budget which is what most of us are looking for affordable insurance rates , keep in mind you get what you pay for but Ciliams was able to provide me with nothing but the best coverages for a really good monthly payment ! I will for sure recommend my family and friends to her ! ✨👍🏻

I just wanted to say thank you to Ciliam because it was a situation that I really needed help with and I was irritated and she got right on it and helped me with no questions asked. So I just wanted to give a special thank you to her.

I had a great experienced thanks to Ciliams , she was very informative and patient ! Very happy !

Great office, great staff. Fast & friendly. They also have cheap insurance. I recommend it to everyone.

Awesome Customer service and very quick nd nice prices👍Thanks Claudia.

Claudia and all the agents at IVAI always go above and beyond to try and help you and answer any questions you may have. Theyre always a joy to talk to as well. 5 stars.

We received excellent service from the agent Elody. She was very thorough and she ensured all of our questions were answered.

I wasnt sure about going there but I received excellent service from agent Marco he was friendly and very patient. He answered all my question, great customer service I recommend agent Marco to everyone!

This is the place to go to for fast and great service! Not only is Elody very knowledgeable, she is also very friendly and patient. I wouldnt go to anyone else!

Agent Ciliams provided great customer service, she explained my policy and answered all my questions.

Claudia great. Good price and customer service at Illinois vehicle insurance

Thanks to Claudia and the other ladies that always there to accept my payments. They are very professional. Gracias a todos.

Ive been with them for years and Ive never had an issue! Super nice people.

Very helpful. Great customer service. Easy on the wallet !👍

Really friendly and helpful serviceThank you claudia for you help

Great service. Elody explain my policy and provided great service !

This place gives excellent service I was helped by Marco who easily explained each cover to me and had a variety of choices to choose from. Thank you.

Quick and excellent service from crystal and helpful

Xpert insurance has really good rates for auto insurance. The agents are really profesional and they provide a great customer service!

The agent was awesome, good service incredible prices. If youre young and need insurance come here!!!

The agent at this location (Elody) is so outgoing and patient, I was not very familiar with insurance and she educated me on my coverage. WIll recommend.

Great customer service promoting helpful and friendly environment, great impression.

GREAT CUSTOMER SERVICE ! Constant monthly reminders (:

Great service .Elody provided great and friendly service.

Very helpful agents!

Great customer service and great people

Great customer service!

Excellent fast and friendly service

Very helpful agents

Good customer service

Good price good customer service, highly recommended, I did not know about this place, from now on I will be another customer

I had a very friendly experience in this place. They answered all my questions and it was very easy to register me. Since the agents are bilingual, informative and have excellent customer service. I recommend the agent (Ciliams). She was the person who visited me and is always available.

I like the service they provide me. Always be kind especially the Ciliams Miss.

Very good cervicio come to visit Ciliams, new agent of Xpert, always pending the client :)

Very good service I recommend it

Excellent service at a good price. Your agent Claudia Díaz very kindly explained to me the coverage of my policy in a simple and fast way. Good service and great staff !!!

I really liked the kind treatment they have. I recommend it.

I have approximately 4 years with this insurance and I just want to leave this comment because I think it is fair ... Excellent service and excellent response from the workers ... super happy with the response to the accident that I had since they took care of everything and all super friendly ... especially thanks to the neighbor Claudia ...

Very good cervice and very good insurance

Hello everyone, who are members of this Insurance. I would love for you to give your comments .. In response to an accident. The people who give attention to the client. Very excellent. But when it comes to that. You pay full coverage. And aiNot working, not good at all,. This is happening to me. Please open your eyes. I was hit by my car when a person was parked. In a restaurant. The owner did me a great favor. Give me the varro plates and I filed a report with the police. Well in a week. I passed it, from one place to another. Right now is the date that I have no answer to a.CONCRETA. Besides, I have to pay a deductible. It was not my fault. Persian coal, from the crash zone. They have the video and the information and they know they havent done it. I would very much like if someone has had a similar situation to report it here. It is of utmost importance to me, thank you.

I appreciate the service of the Elgin office staff, especially the young lady who attended me Ciliams Jimenez

Very good work

Good quality and friendly service. Fast and easy.

Recommended this insurance business a first class service I encourage them. K come and ask for an estimate, you will not regret it ...

Good service, be delighted with the kindness of the agents!

Many thanks for everything and your help

The best service for that reason return

Thanks I love the deal