I went to the store today to add a line and get a phone for my middle schooler. Lloyd was very kind and patient with me. He asked all the right questions and really worked hard to show me all of my options including the difference i products, plans, and cost. He was very helpful and took his time to make sure he included everything I needed. He also asked me if I had questions or if he could go over anything again with me. The other gentleman working at the store was very kind as well. Great experience.

On July 30,2021 I walked in to this store for help. Everyone that was working greeted me and was polite. The gentleman that helped me update my information was very knowledgeable, friendly and even had a few laughs. I really appreciate the help. Thats customer service, keep up the great work. Ill be back in the future 🙂

We worked with Jasmine W. during our visit and she was extremely knowledgeable, helpful, and kind. We ran into some issues transferring from Sprint, but she remained calm and was very thorough to make sure we got the help we needed. Her customer service is definitely one of the reasons we switched. She went above and beyond!

Dylan was very knowledgeable, professional & pleasant to work with! I felt I could trust him with my business. I came in to inquire information and ended up signing up and left Other cell company after being a client for over 20 yrs! My son & I Are excited with our new phones and the new service with AT&T! Dylan was by himself for the 2 hrs I was here... I felt bad him multitasking and doing his best to assist other clients coming in to make sure they were being acknowledged. Dylan is an asset to the company!

I went to the AT&T store located in Eldersburg to upgrade my phone. I was greeted immediately by associate, Jasmine. Jasmine was extremely professional and knowledgeable. She made my experience so pleasant and easy.

Bryson (Eldersburg location) was knowledgeable, patient, and extremely helpful. He let us take our time making decisions and in no time at all had our old phone info transferred to the new ones, showed us how to use them, and fixed an issue with a watch & home hot spot that online/phone customer service people were unable to figure out. Weve been with AT&T for several years and have been to a number of locations. Working with Bryson was hands down the best experience weve had.

Jasmine was extremely pleasant and very helpful. Was in and out in no time with my new iPhone 12. She made my day. Thank you Jasmine!!

Was at the store wensday night and it was busy and there was only one worker there and Clarity was amazing, she handled everone with professionalism and even when people were mad and rude that they had to wait, Clarity was perfect and nice and trying to help the best she could all alone. she helped me and did everything i needed to have done. This was not even her normal store to work at and even alone she was perfect. I may need to go to westminster to she her again when i need things done.

Syed was very knowledgeable and helpful in picking out my dads new phone and accessories! The store was super clean and the other gentleman that was there also helped us and was very kind. Great selection! We will be back to do our business there at this location because of the excellent customer service! Very Satisfied *****

I had a wonderfully pleasant experience at this store. I called the day before I went in and spoke with Frank. He was very gracious and answered all of my questions. I went in the following day and Frank helped me transfer my service from my old phone to the new one. He was very patient and helpful even though he had several more clients waiting. I would not hesitate to send my friends there or pop in again for any help or service I need. It was definitely 5 star service, the kind you don’t see a lot of anymore.

Bryson was the ATT rep helping us in the Eldersburg store. He was very customer and children friendly, very informative about phones and technology, and resourceful with more difficult questions. He was able to help with issues tech support could not. I highly recommend Bryson to anyone who is in need of wireless assistance.

Jasmine was amazing to deal with. I felt so bad that she had 5 customers at once and ended up having to stay over an hour past the end of her shift to help all the customers with their requests.

I received knowledgeable service and the sales rep was very personable! Very pleased with my experience!

Bryan was awesome and patient with us. He explained things so well and made sure all of our new devices were set to go. The poor guy even stayed way past his scheduled end time to take care of us. I can’t recommend him and this store enough!

If I could give less than one I would. We purchased screen protectors in December and was told that a receipt would be emailed to our account. Since there’s no cell phone reception., we could not verify that one was sent. We never received a receipt. When we went to replace a screen protector under the lifetime warranty, we were told there was no record of our purchase and there was nothing they could do. After speaking with corporate, we brought the packaging back to the store so they could scan it and show it as part of their inventory. The salesman said that we were correct, he could do that, except he needed a managers password to override the system and the store does not have a manager. The closest store with a manager was Westminster, but the manager was not there today. We had also been told by this store that we could not turn our old phones in to them, because they were not a corporate store (so we had to drive all the way to Pikesville - this was during all of the USPS issues and we never received the packaging to submit them through the mail). Apparently that was a lie. They should have taken our phones in December. All told we have 3 extra trips to an AT&T store due to the mismanagement at this location. Make sure you get a paper receipt.

Jasmine was very helpful and took care of my issue.. Very good with multitasking.

If not for Jasmine, who made this entire experience as well as it could have gone, I would be leaving a 1 star review or a 0 if possible. I have received the absolute worst service from any retail employee, let alone manager, that I have worked with at an AT&T or any other retailer in my life. I have never once written a review on Google and personally believe they can be taken too far but felt the need to warn any other potential customers of the experience i just had. As a note, the service from the rest of the Eldersburg AT&T team has been great, especially Jasmine.Tuesday, the 1st I came into this store trying to upgrade my iPhone 8 plus I have had for 5 years. I wanted to receive a 128 GB black iPhone 12. Ethan, the Eldersburg store manager told me that he had one left in stock and that we could transfer my information and data to it. We had no issues until getting to the part where he opened the box of the new phone. The phone was actually the blue iPhone that he said someone “put in the wrong box.” He said “I get my shipments in tomorrow so you could come back tomorrow and get the correct phone. I won’t be in the store tomorrow but tell the employees when you go in that you spoke with Ethan. All they need to do is call me for an approval and we can get that taken care of no issues.” After waiting 3 HOURS to have my system updated and transferred, I asked if we could do a trade in for my old phone towards this one. He said to wait until I came in to the store tomorrow (the 2nd) to do that.I called on the 2nd and Jasmine told me no orders came in. After expressing how stressful this situation has been, she said the best she could do was to ship out a phone to me as soon as possible. So we set up for a a phone to be delivered. Today, the 3rd. I called at 1 PM to see if their orders came in and Ethan said they had and I could come in to fix everything. I show up to the store at 2PM and Ethan decided to leave the store and Jasmine by herself while there were MULTIPLE customers in the store, what manager does that?The purpose of this review is to let you know that the store manager is incompetent and apparently has no idea what he is doing when it comes to his job. If anyone should be the manager it should be Jasmine for putting up with him and everything with a sincere smile still on her face. She is amazing, he is not. At no point did Ethan seem to want to be there helping me. I have NEVER once in my life had this much of an issue at an AT&T store. Very inconvenient and if my fiancée was already not with you all, I probably would have switched carriers. This is the first and hopefully last time I will ever leave a bad review for anyone.Thank you for everything Jasmine, and good luck with Ethan. Last time I shop at AT&T Eldersburg when Ethan is managing.

It was really great. Bryan was very helpful and so polite. Would definitely recommend this location.

The sales rep Brian was extremely courteous and knowledgeable. He was able to answer all questions asked is a very professional manor. He offered an up sell that made his less money but knew it was something I was interested in from our discussions. He was more concerned with me becoming a happy customer then to make a few extra dollars. Very easygoing and smooth experience.

Frank was Awesome!He is very knowledgeable and patient.He answered all of my questions and did everything possible to get all 3 of my phones up and running properly...Great experience!

We had an excellent experience with Bryan. He demonstrated knowledge and patience. We had many questions and he provided thorough answers without rushing. When we left the store, we felt very comfortable that we had made the right decision to be a part of the AT&T team.

Syed is very knowledgable and helpful. I will come back to this store again. Answered questions that other locations could not. Made the process of upgrading my phones easy and clear.

The service was superb! Bryan was very knowledgeable of the devices and made the experience a pleasant one. Well done!

The manager Bryson was so helpful & took his time to ensure I was getting the best deals ! Very pleased with the service here !

Bryson who is a manager for the Westminster location was amazing I really appreciate all he did.

I recently just switched from sprint to AT&T, with the help of Bryan W. The transition was quick and easy with zero surprises. He was very knowledgeable and straight forward. Being in the service industry myself, I was very please with his service and professionalism. Thank you Bryan!

Very fast service. Thank you.

Syed was very helpful and professional in his guidance of updating my old phone. Visit him soon. He’ll help you too!

Professional and solved our issue in a timely manner. I would recommend them highly..

Very knowledgeable sales associate. Fully disclosed all charges, to include worst case if trade in was not accepted.

Tyler did a wonderful job helping to take of my family. Even though I wasn’t available, he made the process easy for everyone!Thank you!

My husband and I bought new phones about a month ago. I go to pay my bill and notice it’s $190 more than usual. I was charged upgrade fees and additional features were added that I was not aware of. We were informed our bill would go up about $25 a month. Thankfully I was able to get this corrected via chat on the app.

In the beginning I was upset about what was going on with my Apple Watch. But overall Wenston, Brady, Bryan, & Frank were great! They all worked really hard to get me what I actually wanted. Great service

Michael was very professional, friendly and most of all he was helpful. I truly appreciate you Michael your customer service was A1 and Frank as well. Great team. I love my ear buds😊

My mother recently passed away and I called the AT&T customer service number to cancel her service. I was told I had to go to an AT&T store and they gave me the address of the Eldersburg store. When I went there the guy told me they didnt handle cancellations for deceased people and that I would have to go to the Pikesville store. When I called the AT&T customer service folks back they said to return to the Eldersburg store and ask for the manger and he would take care of me. Complete waste of time dealing with AT&T.

Staff is courteous helpful very polite got the job done the most pleasant way possible for customers awesome

Bryan at the AT&T Sykesville location was awesome! Super knowledgeable and very friendly. Was able to get my husband and I set up with brand new phones and new service in a timely matter. Would highly recommend!

The store is busy but all reps make time for everyone which I find awesome I would recommend this store to anyone in the area

Had a good experience trading in my iPhone8 at the Eldersburg store yesterday. After checking my pre-qualification status, Bryan clearly explained the deals available and all associated costs. The store was clean, distancing observed and everyone was masked. Hand sanitizer was readily available to use after touching devices to sign. I left my phone there for a few hours to have my data transferred over. So far, so good! After resetting passwords and setting up the new phone, it appears everything is working correctly. Such a relief as, in the past, changing devices is not always a smooth transition.

Excellent customer service!! I went in to get a new phone and the customer service reps were very helpful and took their time explaining everything to us and making sure all my data was transferred from my old phone to my new one. We didn’t have to wait at all to be helped which was also a huge plus. Very pleased with the employees and service at this location!

Bryan Webster at the ATT Eldersburg store did an outstanding job helping me transition to my new phone. Highly competent, friendly and polite.

Went in Monday June 15 to get my dads new phone uploaded with contacts from his old phone. Both Mike and Tyler were awesome. Did not makeme feel rushed and took their time and got my hooked up! Great IT people!

I loved Bryan. He saw my Jersey and made good convos while we waited. He was the best AT&T employee I’ve ever met def give him a thumbs up!

Bryan was SUPER helpful as was everyone in the AT&T store in Sykesville! Even though there are other locations close to my home, I will definitely go back to this location for any future needs!

Bryan was patient helpful and respectful. He even stayed late to continue to assist us.

Knowledgeable and friendly. Bryan was able to help, provide direction, and assisted quickly.

Tyler was awesome! He helped figure out the best choices for our family and made sure we got everything we needed. Super friendly and nice as well. Great experience!

After moving from Florida to Eldersburg, opening a new account with At&t was something I DID NOT want to hassle with which ended up happening because customer service set me up completely wrong. But Bryan saved the day!!! He got everything straighten out for me and on top of that he informed me of a veteran discount that I could get! His customer service skills are uncomparable and I am very thankful for his help! #350zBoyz

Frank was very helpful and attentive. He was honest and straightforward. He spent a lot of time explaining and reviewing plans and pricing. He also took time to set up new phones and watches. Best cellular experience I have had to date.

The young men Tyler and his trainee did an excellent job today. They were patient and knowledgeable as they answered my many questions. I learned a lot and I also received a decent deal.

I stopped in the store to get an upgrade. Frank and Tyler was very knowledgeable in the products and helped me wonderfully. I highly recommend this store.

Tyler was a great help, will not go anywhere else to get my phones! The entire staff is professional and knowledgeable. Highly recommend coming here for all your cellphone needs!!

Frank was great! He was informative and very quick!

Easy to walk in and get helped. Wonderful safety precautions set up for COVID.

Knowledgeable and expedient help from Frank, who helped us with our many questions and line transfer/phone purchase today

Amazing supportive staff!

Frank the manger was very welcoming to the store and answered all my questions. You cant go wrong coming here and let Frank and his team help you.

Went in the store just before it closed just to look at new phones. Chris and Rick hooked us up and stayed as late as we needed to get us the new Galaxy S10. Chris was so helpful and made getting the phones so easy! I wish every experience was just like this! Will definitely go back to this store whenever we need something for our phones just because of Chris!

Had to get a new phone this am and Mike couldn’t have been more professional, patient, speedy and efficient!!!

Brian was efficient and professional. Answered all of my questions.

Great Appearance inside and out. Large AT&T store location. Really helpful staff. Will definitely go back to buy the newest iPhone 📱.

I came in to switch over a Sim-card for my wifes new phone and it was handled quickly and effectively. While there I got to talking with the store manager John Harris whose excitement for his job, and knowledge of the products peaked my curiosity of what else was out there. He took the time to see what I use my phone for and helped me find the best phone for me. He then helped me learn the phone faster by giving men a crash course, while also showing off the awesome technology they have.This stores knowledge and enthusiasm for not only the products they sell, but also valuing each customer as an individual is second to none. I would highly recommend them to anyone looking to get a new phone or accessory.

Outstanding service. Michael Mallory was very knowledgeable and made purchasing a new phone very painless. I highly recommend the Eldersburg location.

Michael was very knowledgeable and professional. I appreciate the time he spent answering my questions. Thanks!

Tyler went above and beyond. I was treated great and walked out with the exact phone I wanted. I was a loyal Sprint customer for 6 years. But today I was treated like Garbage at the Owings Mills Sprint location after going to 3 other locations with no help. So in a desperate attempt to get a phone I came here and Tyler went above and beyond.

The staff right now is great. Jess & Mike made my phone upgrade super easy. Thanks so much!

He was very helpful and polite .. he had a great attitude and was patient

Staff is very knowledgeable and easy to work with.

Super quick and practical. Awesome dude as a one man army.

My sales associate Brian, really went above and beyond to make sure I was taken care and saved the day. As we all know our cell phones have become part of our lives.

Excellent customer service! Thank you, Bryan!

Tylor was awesome! Was able to get my number transferred from Verizon after a week long battle that Verizon never fixed! Thank you AT&T and thnk you Tylor!

Mike, our agent was fabulous. Very knowledgeable and efficient.

I was in a huge hurry and wanted a new cell phone, the team worked together to get me exactly what I wanted without all the sales tactics. Told Frank what I was looking for and with Danielle’s help, mission accomplished! The store manager, was simply amazing as well!

Bryan was very helpful and a very pleasant young man.

I have had many positive and pleasant visits to this store. I always ask for the same person because she is so courteous and respectful. She’s always willing to explain things over and over with patience and she always goes the extra mile to make sure any issues you may have are cleared up and make sure that you were taken care of. Courtney is definitely an asset to the store and I look forward to going there because she’s there and I know I’m going to get the best treatment. I would encourage if you have to go to the store to ask for Courtney and you will get the best service.

Awesome! The staff were all extremely helpful and even though I couldnt go home with what I purchased I felt confident in my purchase and would recommend this store to everyone. Danielle was extremely knowledgeable and attentive to my needs. Thank you!

Great store very organized, and Bryan was very helpful.

My husband was getting a new phone and we got assistance from Danielle. He was debating on either trading in his phone or just paying off the last months payment so he could keep his old phone. I started to ask how much the total would be that hed be charged with, but she snapped back with 3 different amounts without explaining what each represented. She was nice to my husband but seemed like she didnt care to explain anything and was oddly rude to me. She asked if he wanted to get a protection plan for $11.99, but didnt explain what it was nor did she let him know if it was a one-time payment or monthly payment until he had to ask multiple times for clairification. The customer service could definitely need some improvement.

My reason for visiting this At&t store was due to losing my old phone. The lost of my cellphone was very frustrating and upon arrival to this store my frustration turned into anger. 1) there were not enough workers available for the amount of customers; 2) the workers available were visibly unhappy to be present; 3) the person that helped me was rude, lazy and pitiful because why did she come to a customer service job with a horrible attitude; 4) the person that helped me was so distracted by involving herself with other customers issues that she prolonged my encounter with her. If she was a manager I would have definitely understood the interruptions that she entertained but the interruptions were due to her intruding; and finally 5) I was made to fell insignificant because I was a prepaid android customer and all the customers that were iPhone owners were being helped willfully and cheerfully.

Great customer service. Michael got me in and out in no time!

Bryan was amazing at solving my problem.

My son updated his cell, the salesperson Jessica was totally awesome and patient with us, especially me.😅 Jessica was extremely tech savvy & knowledgeable for my sons serious questions as for he and my daughter their phones are their gateway to a portal here on Earth& can get them to he Moon. I may contact Kevin Plank & Richard Branson and get their space suits ready. My son a bio-med major, c/o2016, frm wac, carries himself upright& polished & professional til I am around, especially when its time for him to spend his money. We get into these deep discussions with sales people because of me being the mom.I think long and hard about when I was he and Jessicas age, I had graduated frm my beloved Hampton, working on my masters and was w my husband my childrens military dad living on a military bases during an alpha bravo zulu time, flying in and out of Andrews Airforcebase for $10 mac flight. Super flashback!!Jessica had a great time with us as she was very professional and polite, answered all of my questions and concerns about this dual cell, my son was considering then purchased after she described in detail, its capabilities.We hope to keep a great customer relationship with her the staff and this store, where its located. Thanks so Much, my son loves his new cell..

Kortney was awesome! Knows the products well, and was very helpful.

Frank Greco and Michael Mallory helped me out a lot today I really appreciate them

Very pleasant experience

I got my new iPhone really fast. Great experience.

Danielle at the Eldersburg store was very professional and knowledgeable! She made buying a new phone an easy and fun experience!

Informed, considerate, patient and professional. Saved me money.

Markus, the sales associate who helped me today was amazing. He answered all my questions, helped me with issues I had learning my new phone and also sold me on Direct TV. I will recommend this AT&T store to all my family and friends. Both Markus and Haseed, who helped me on Sunday, are excellent sales associates and very knowledgeable in their field.

Excellent knowledge and service. Never any issues with overselling or conflicting info. Fast and friendly.

They definitely need a new manager or give the current one a personality adjustment. He is so rude and refuses to listen to you unless youre buying a new phone plan. Definitely not cut out for customer service. He walked away while I was in mid-sentence to hustle on over to new customers just walking in. Take your business somewhere else where you can be treated courteously and respectfully. This is NOT the place.

Im not having a great experience. I tried to return a new phone I had purchased on the 15th day for a better and more expensive phone but they would not allow me to do so. The manager stated that the 14 days started they day I purchased the device. Since then Ive experienced a number of dropped phone calls and am having other issues with the new device. Why the wont refund me and let me purchase something more expensive is beyond me, but I couldnt recommend this type of customer service to anyone. I even tried to call At&T corporate to let them know the situation. Problem is that this location is an Authorized Retailer and not an official AT&T store so they could not resolve this either. Sending this same letter to the BBB shortly. But not a happy customer at all!!!

Brandon Brooks at the ATT store in Sykesville helped me upgrade my phone and change my contract terms. He was efficient, helpful and extremely knowledgeable! He was very personable and I easy to talk too. Thank you, Brandon, for great customer service and lots of laughs!😁😁😁😁

Zachary was very professional and knowledgeable . He listened to and answered my questions .

I was able to smoothly upgrade my iPhone. I really appreciate the patience and professionalism.

Both Samira Smith (yesterday) and John Harris (today) were pleasant to work with. My Wife and I purchased two iPhone XRs

John Harris is the manager of the AT&T store. He knows your products, specials, and trouble shooting! He is quite the salesman. I came back to this store instead of Apple store to work directly with him and buy all my accessories and Direct tv now from him because of him. Please take the time to recognize (performance bonus, time off, promotional gifts,etc) his excellent customer service and salesmanship.Maria Boyreau

Getting a new phone at AT&T Eldersburg...EXCELLENT SERVICE!

Kortney was amazing 10 out of 10 got great service and deals would highly recommend going there. Kortney is the best worker there and should most definitely be promoted higher compared to all other workers got the best deals and best time really brightened my day. Thank you!!!!