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United Access
8736 Gateway Blvd E, El Paso, TX 79907, United States
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St
Review №1

If it were possible to give a -5 rating, it’s exactly what I would have rated this company. The company itself has little to no customer service experience, nor does it have the knowledge required to run a business like this one. Incredibly unprofessional and minimal knowledge of coding and billing. The service is questionable and appears shady, for lack of a better word, in their response to producing DME product. I had a referral that was approved since July and here it is December (5 months later). Laziness and simple disregard for patient care appears to be the pillars of what this company is built on. It is absolutely embarrassing the way business is conducted here. Beware and if possible go somewhere else! There is another company in NM that has suburb customer service and is willing to do more than the bare minimum. Run far away from this company if at all possible! Completely disgusted with the type of service this company provides (or in this case, does not know HOW TO provide). Any insurance who chooses to do business with this company should beware of the sketchy type of staff and business model it is founded upon.

Er
Review №2

Excellent experience!! The team at this location is great to work with. They are professional, friendly and really willing to help. Thank you Lety, Ron and Angel for an excellent customer service!

Li
Review №3

Great service!! Lety will take good care of you. If you are looking for a special modified vehicle for your wheelchair or to make it easier on your elderly family members to travel. This is the place for you. All the staff here is very gracious, friendly, kind,patient but most of all warm hearted people that really want to help.

Lu
Review №4

Beautiful brand new vans ready to drive off the lot. Trade in value of my car was $10k LESS than the local competition. Consider ALL options when shopping here!

Su
Review №5

Ron was great to work with for our wheelchair bound visiting dignitary!

Da
Review №6

I have stopped by a few times. My experience has not been good first experience was very long time to get my 2006 dodge van fixed. Second experience was for my truck they werent able to diagnose problem and not able to fix just dont have the knowledge. Third experience was to leave my number and tech would call me back well still waiting for call... just dont think they care about the disabled community here in el paso tx...

Ju
Review №7

Great place for wheelchair vans! Friendly customer service!

Ba
Review №8

My experience was very positive,

Information
43 Photos
8 Comments
4.1 Rating
  • Address:8736 Gateway Blvd E, El Paso, TX 79907, United States
  • Site:https://www.unitedaccess.com/locations/el-paso-tx/
  • Phone:+1 915-585-0775
Categories
  • Mobility equipment supplier
  • Handicapped transportation service
  • Motor scooter dealer
  • Van rental agency
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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