First time using Superior Transmission Shop. Was recommended to use them by another shop that doesn’t do transmissions. Jeep was leaking transmission oil pretty bad. Feared the loss of oil may have caused damage to the transmission. We got it there in time, and just needed a gasket replaced among a few other minor things. Eddie was able to get us in and fixed in a few hours, and the price was reasonable. As a female I always fear mechanics, but I had a great experience here. I will definitely be back.

The owner wasn’t helpful at all and just overall rude. I was trying to get some insight on my vehicle and he was smirking and laughing the whole time, talking to me like if I was dumb. I learned not to trust a place based on the positive reviews. Make sure to do your research and look at the other negative reviews before coming here.

The owner is very understanding and tells one straight out what needs to be done if any. Test test drive the vichecle and determines what steps to take for further diagnostics. Very reliable and trustworthy plus great work with warranty.

Eddie is the most honest businessman Ive met in El Paso I trust him to work on my vehicles anytime

Eddie did my Transmission overhaul very professional and trustworthy, definitely will be back for future repairs. Honest and very reasonable,had a situation and Eddie was very understanding of my situation and worked with me cant thank him enough. Thanks Superior Transmission 👍🏽

Fast food work. Showed problem with my vehicle.

Eddie has (this far) fixed several of my customers’ vehicles and all of mine including Off-road vehicles, Toyota Supras, Lexus’ and Corvettes. Fast working, professional yet friendly and genuinely good people make this shop my go to. If I could give Eddie more stars I would, definitely worth going out of your way to get it done right.

Friendly service but had to take car back for same issue more than once. Car is still having same issue.

Eddie was fast and friendly. Great shop to do business with

I had a mayor leak on my transmission.Superior took quick and good care of the problem with exact the works I expected. To my surprise much less expensive then what I had investigated. The dealer would have charged me twice the amount. This is the 4th job on 4 different cars I have owned over the years and Superior has never let me down. Good job guys, keep it up !!!!

My husbands truck broke down and I was referred by family to Eddy at Superior Transmission. I called, spoke to Eddy and explained what was going on with the truck. Within an hour Eddy himself came to pick up the truck. Mind you I do not live in El Paso, so it was a drive for him and the towing was apart of the overall cost as well as the testing. The test came back with no errors and he told me to get a better look to see what needs to be fixed, his guys would have to drop the transmission. I gave him my approval. A few days later he called to inform me that the transmission was tired and to get the best out of the truck was to rebuild the transmission. Within a week I was able to pick up the truck. Upon picking the truck up, I noticed the truck was washed, the inside was vacuumed and it was running amazingly. Included in the overall cost, the shop warranties their work. Took the truck back in for the final inspection. My overall experience with Eddy and his guys was beyond my expectations. Thank you everyone at Superior Transmission for making me feel like I was VIP.

They said theyd start my car the day after I brought my car to them and that it would be four days tops. After I called three days later to find out they hadnt even started the car, I was accused of jumping to conclusions! Even though I had three witnesses who heard the phone call

RE: OWNER’S RESPONSE Post 2 of 2Eddie, you’re absolutely right. I did have the option to pick any shop in town to work on my vehicle. It’s unfortunate that I made the mistake of picking yours. I don’t know what makes you think that I would give you a 4th opportunity to work on my vehicle when the last 3 times your worked on it, it only lasted a month. I was more patient than necessary giving you months at a time to rectify the issue, when all three attempts failed. My car was in your shop for over half a year. Do you honestly think people have time to wait that long?You told me the last time it broke down you would go pick it up since I was always towing it out of my own expense, and yet you failed to show up. I didn’t hear from you so I filed the complaint in small claims court. I lost over $3,000 paying you for a worthless transmission overhaul, towing, paying on insurance while the cars in the shop, and court costs. If you really wanted to make things right, why didn’t you reach out to me? WHY DIDNT YOU CALL ME WHEN YOU GOT SERVED THE COURT PAPERS?All talk, and no action. I’ve accepted the fact that I’m never going to get my $2,412.98 back, but hey, I tried. I made an honest effort to take responsibility for my poor decision. I just want others to know that even with the BS warranty, expect your car to be in the shop after it fails, and you should probably invest in AAA or some other roadside assistance. I don’t know what I would’ve done without it the 3 times the car left me walking. Buyer beware!!! Look at all the other negative reviews here and on Yelp! I wish I would’ve read those before giving these crooks my hard earned cash.

After doing my homework on where to take my Jeep . I decided on Superior. I was impressed by the well organized and clean shop. The price was fair and the warranty was for 3 years. I feel I got a GOOD deal and believe you will to. Eddie answered all my questions and delivered my car in a reasonable time. Look no further this is the right shop for your transmission needs.

This Gentleman Eddie is by far the most efficient/honest man and business wise he makes you feel like family.....One of the cars stopped and he sent someone from his team to check up on us...I Respect his style of Comfort to his potential customers!!

My husband and I were having a difficult time finding and honest transmission shop in town and a friend told us about superior transmission. They were honest and helped us find the cheapest solution to our transmission problems. Me and my husband decided that trading the vehicle in was our best option and the owner was totally cool about our decision and helped us when we got our car towed from his shop. We would give this shop 6 and our experience 6 stars if we could.

Thanks to Eddie and his highly skilled technicians my BMW now has a new transmission with very good warranty. Superior Transmission went above and beyond. Ive had my car for 4 days now with no issues and it shifts like a dream. They will meet and exceed your expectations. Highly recommend this shop.

Have nothing but good to say about Eddie, he did a good job at a fair price. I have recommended him to friends and they have all been happy with his work. Transmissions can be difficult, however they know their stuff and I believe try hard to get it right. Im going to take him another transmission this week for rebuild, and will continue to refer him.

As a colleague, Eddie has been nothing short of remarkable with the quality of work that comes out of his shop. I rely on him to make sure its done right the first time, and he never disappoints.

I have been a customer of Mr. Valenzuela for a little over two years now. unfortunately, I am very disappointed with him and his work. My transmission recently went out again about a year after he rebuilt it again, it’s under his 3 year/100k mile warranty still. I have relocated to San Antonio due to leaving the military so I can’t bring my truck to him in El Paso, however he was willing to work with me and build a transmission to have shipped to me here in San Antonio. We were in contact for about a month and a half before he claimed he had shipped it. When I first asked for tracking info he said he’d call me back with it and then never returned a call, when I called him wondering why he never called me back, he would not answer my call. A couple days went by and he said they sent it back to him because it had a fluid leak, understandable but why would you ship a transmission full of fluid. So he says it is now on its way again, about a week passes and this transmission still never shows up so I take it upon myself to contact the freight company at which that point one of the associates told me that there had been no record of shipment in the past 30 days, meaning he more than likely never sent the unit. I attempted to contact him several times with no answers. Now I’m out $3500 because I had to order a transmission from someone completely different and I will no longer be needing Mr. Valenzuelas services. I was overly patient with him and I’m very upset that he abused that patience and mistook it for stupidity. He will most likely be seeing some legal action in the near future, treat your customers with respect. I really wish I could have left you a better review but you did this to your self.

Great service! We were visiting from out of town and my card starting shifting hard and the engine light came on. They told us what they suspected and ran a diagnostic. They were right. Easy fix and they were very affordable. We highly recommend Superior Transmission ElPaso!

Called in when they opened and Eddie told me they could absolutely check out my car that day. Only had to wait a few hours (on their pretty comfortable couch) and since the problem was just a leaky hose they offered to fix it right then and there. Eddie was super nice and up front about it all. Price for time and repair seemed reasonable, and Im pretty happy they could get it done on such short notice. Was passing through town on my way back to CA and my 2001 Subaru had been leaking transmission fluid so I figured I ought to get it checked just to make sure my car could at least take me home without breaking down. Made it home without any further leaks.

I highly recommend Superior Transmission. I have only had my Trailblazer SS rebuilt by them for a little while however I couldnt be happier with the way it drives and the service I received. Eddie even took time to explain the process and show me some of the up-graded parts that were going into my transmission. Prices either bet are were comparable to other shops in town, but the personal service is what I enjoyed the most. I will be going back for a project truck of mine. Shawn H.

These guys are great! We took our distribution car for what another mechanic told us was a bad transmission. They were honest and told us it was just the motor mounts. At first, they recommended only 2 of 3 mounts to be replaced and we saw NO difference but they gave us free labor on the 3 mount because they didnt initially recommend it. Now that the 3rd is changed our car drives like NEW! Thank you Eddie and team!

This shop has experienced technicians and quality tools to perform just about any repair and the owner has competitive pricing.

Had my torque converter done here and my baby runs great now, no issues. Great customer service, kept me informed throughout the two days of service. Eddie and Robert answered all my questions and explained everything in detail. This is an honest and trustworthy shop which is hard to find to in EP.

DO NOT RECOMMEND! Eddie took advantage of my vulnerability with a transmission that I needed rebuilt I May of 2017. I paid close to $3000 and within 6 months the transmission failed. Due to me being active military I had to move to another duty station in Austin Texas. When I called him to explain the situation, I expected him to honor his warranty of 100,000 miles or 3 years. He quickly stated that his warranty is for local only and that he couldn’t help me. Keep in mind, my transmission was rebuilt, I paid nearly $3,000, and it had only been 6 months. He told me that the only way that he could help me was to send me another rebuilt transmission but, I would have to cover the cost of another mechanic to drop the old one and install the new one. So, I paid a mechanic $500 to drop the old transmission and I waited patiently for 3 Weeks until I received the so-called rebuilt transmission. After installation of the “new” transmission all the gears and clutches were already burnt out because, Eddie lied, he did not rebuild a new transmission, he sent me a used one from a junk yard. We researched all the writing on the transmission and we confirmed that it was from a junk yard and there was no filter in the transmission. When the mechanic opened the pan, it was full of metal shavings.Because of this issue I had to spend another $2700 to get a rebuilt transmission, rebuilt again, and it is still under warranty through Eddie but, he didn’t honor his side of the deal because I am an active duty soldier who just wants to have a vehicle for his family. He is a liar and do not believe anything he says, he is the nightmares you here about when it comes to mechanics and he is very untrustworthy.If you are military do not go to Superior transmissions with the owner Eddie Valenzuela because all he wants is your money and he does not offer nation wide warranty.If you need something fixed always look for a company that offers nationwide warranty because the odds are if your military, you will be re locating.I don’t see how you can sleep at night Eddie and how you run your business. You should be for the customer and want to keep customers, not just scam them out of their money. You should be out of business and everything that you claim on your website and Facebook is completely FALSE. DO NOT TRUST EDDIE VALENZUELA. Always ask for nationwide warranty, if they don’t offer it, then find a different shop. I pray that no one else has to go through what means my family has to with this shop.

Overall fantastic service, the staff was able to meet a tight deadline that I had given them for my truck. They rebuilt my transfer case, repaired the rear differential and balanced and repair my driveshaft all in a 2000 dodge 2500 4x4. I would go to them again and refer others to the location for repair or performance modifications to the transmissions, transfer cases, or differentials.

After doing some research on transmission shops in the area I decided to go with Superior Transmission Shop after reading all the good reviews. Took my car in and after 4 weeks they hadnt even looked at it. I called every week and spoke to Eddie he told me they were waiting for a lift. On the 3rd week he said they were going to diagnose it an call me the next day, No call..So I waited another week and called back. He put me on hold for a long time, hung up and waited.. he never called back, I picked up my car 2 days later. I wish they had told me that they were to backed which is what I assume. I could have taken it somewhere else. Thats exactly what Im going to do. Sometimes its hard to find a reliable shop...even if its praised with good reviews.

Eddie has been very helpful. I needed a new clutch in my car, I told him the problem over the phone and he told me what I needed. Then he sent a tow truck to pick up my vehicle for free! Car should be ready by tomorrow afternoon. I would highly recommend Superior Transmission.

Took my Nissan Versa in with transmission issues last Friday. I was kind of in a bind because I planned to drive from El Paso to Memphis the following week. Eddie took great care of my car. He was fair in pricing and fixed the problem without needing the entire transmission replaced. To top it all off, my car made it to Memphis with no issues!!

I dont usually do this but I took my car to superior transmission about 2 months ago and at first they worked with me I needed the car done in a couple of days for a trip back home for court, they got it done but when I paid for the vehicle and picked it up I drove it two miles and the car completely gave out on me. The transmission had wires still disconnected they had carelessly dropped my starter and tried to hide it, the owner is continually disrespectful. They do good work, but you have to continually hound them about your vehicle.

Worse shop. The owner only assistant the military soldiers. If you are not from the military, he could charge you extremely expensive. The best price in El paso,... Dont believe hem.

This place is awsome got in right away my baby is getting fixed

I had the worst experience dealing with this shop. I took my 2005 Volkswagen Jetta 2.5, 6 speed automatic with 115,000 miles on it to have the transmission rebuilt. I paid them $2,412.98. The rebuild only lasted 4,580 miles and 50 days before I had to have it towed back to their shop. They kept my car for a month and 21 days before calling me to let me know it was ready. They replaced the torque converter under the 100,000 mile/3 year warranty.The second time it failed, it only had 4,152 miles from the last time I took it in. This was also a little over a month, 34 days to be exact. At this point, I’m beginning to think their workmanship/decision in parts supplier is only good for 4,000 miles.I arranged for my car to be towed to the shop, just like the other 2 times. This third time it was in the shop, they kept it for 35 days. I live 24 miles away, and after this last visit from picking up the car, the torque converter was failing on the way home. The car would slip out of gear, making it an accident waiting to happen, because it couldn’t accelerate normally. Imagine you’re trying to cross a busy intersection, or a railroad crossing, and the car won’t go.I called Eddie, the shop owner when I got home. Eddie was always apologetic and responded with empathy, but that never fixed the issues I had with my car. He said he would go to my house to pick up the car, but he never did.I got fed up with the whole situation and decided to take them to small claims court seeking my money back that I paid them, along with court costs. Bear in mind the other costs. Being without a vehicle, money foregone on insurance and registration, and the time and effort it takes to arrange towing- they all cost money. Judge Haggerty made the conclusion that as long as he’s willing to repair the vehicle under warranty, I would have to keep taking it back to them despite that their work didn’t last more than 4,000 miles.I will never do business with this shop again, nor would I recommend it to anyone.

Great service and quality work. They take their time getting it done but it was done right the first time and very fair pricing.

Recently my car started acting up and took it here. Great customer service. They checked my car and gave me an estimate to fix it. Offeref me tp take me home. It was ready the next day since it was a minor repair. Will be back if i ever need transmission repairs again.

Dishonest !!!! Was told after they opened it, itd 4 days.. Cost me my military paycheck cause I was told they were looking at it and ordering parts I had a rental while they worked on it. My transmission was supposed to be started and parts being ordered,came in a they hadnt touched it. Businesses like this is what hurts people.

Worst experience ever. My car was dropped off for a 3 and a half hour job. The owner told my wife they would have to keep it over night my wife took the car to the shop around 12 so why couldnt it get done? Then my wife was told it would be done at 12 the following day. So she left the car there over night her and I thought it would be done I called the morning of pick up day I was told that its being worked on and they were shooting for it to be done by 1 p.m. that was not the case. My wife ubered up to the shop and her car wasnt even in the bay it was in the lot. My wife was told that we had the wrong parts, but how can they be wrong if its OEM equipment? I then called the owner I asked if it had been touched he said he had a VIP come from Houston that they moved my wifes car out for him. So I told him that my wife wants the parts back amd her vehicle keys So he didnt charge but he didnt even attemp to fix the vehicle the parts werent even opened when my wife got them back.

Had my Trans Am- 4L60E rebuilted here, Gotta say very clean professional work done, With patience comes excellence 🦅💯💨

Great shop, excellent service always.

Had my transmission rebuilt by this shop and couldnt be happier. Eddie runs a good shop and I would definitely recommend it for anyone with transmission needs.

This was the worst expierence I have ever had working with a mechanic. First he told me that he would have it done a certain day when I called he kept telling me a later time in the day and was not being honest with me at all on the progress of my car. The day it was supposed to be done I went in and waited for it to be done. I was left in the waiting room for 4 hours with no update of my car as well as finding out that the owner had left for the day without any communication given to me on the progress of the repair. I then waited another 2 hours to find out that it wouldnt be done for another day. He left me and my family out in the parking lot an extra half hour before the owner would even approach me to let me know about my car. When I confronted him he would not give me a straight answer. Owner does not know how to run a business or the importance of communication with his customers. Would never recommend this place to anyone!!

Took my Tremec TR-3650 here and they had it ready in two days. I took it to have a broken shift for replaced but they also replaced and showed me the worn out syncros. Paid exactly what I was quoted and they even put my transmission through a parts washer and painted it. They also modified the Transmission mount to fit properly since I had taken it off of a T45. I just finished installing the transmission back on my vehicle and it shifts very smooth with absolutely no noise.

My transmission fluid needed to be changed out on my sealed system. They did it at a good price and were able to get it done fairly quick.

We are very pleased with our experience with Eddies, Superior Transmission Shop. He was efficient and reliable, and as it is our only car- we had to have it back quick. It was a great value for the money and well definitely recommend this shop to our friends.

Eddie is greatBest place in elpasoWont let u downGreat peopleI would give 10 stars if possible

Best transmission shop around

The shop owner never gave up on my vehicle which had something more complicated wrong with the transmission. He kept at it until my vehicle was returned to me without any problems what so ever. Highly recommend this shop for any transmission problems.

Fast, friendly, expert service at the right price! Professional in all aspects!

Highly recommend. Great service and customer service.

Great job, and fast.

Great courteous service, fair prices

Eddie is fair person

Good shop

Great work

Excellent quality of work and magnificent customer service.

Nothing recommended! It gives you 3 years of warranty but your car breaks down every 6 months and it takes 2 months to fix it, turning the matter around every time you dial it! Very badly recommended really!