Worked with Angelica in sales and she was so courteous, kind, pleasant to work with and patient, patient, patient as I am a senior citizen (74) and technically challenged , she worked with me to get information over to her to make sure I got the car I wanted. She deserves 10 stars just putting up with my lack of computer knowledge but she hung in there. She is a great employee and made experience worthwhile. Found Longo Lexus a great company to do business with no hassling , great trade in , and very upfront in price and quote . I would recommend them to all my friends.

Bait and switch tactic, that’s what this dealership did! I was looking for a replacement to my RX350. After researching and visiting numerous dealership all over California, I settled on getting my car at Longo Lexus because of the price negotiated, $53,200. The car was still being shipped from overseas, but I was willing to wait and provided a deposit. After 4 weeks of waiting, it is finally here. I made arrangements to pick it up on Tuesday (7Sep) because I live in Northern California. Everything was good to go, until today, Sunday (5Sep), 2 days out from taking delivery of my car. Sales person sends a text message stating negotiated price is no longer valid and now charging MSRP plus $300 more. The sales person said they would take out $300 discount. I ended up looking around my area and was able to find a car with better package, all wheel drive, and $4K cheaper. I will definitely make sure everyone knows what a horrible, disappointing, and extremely disgusting experience this was. Too bad no such thing as negative stars…definitely don’t deserve a 1 star

I am so pleased with Longo with my recent oil change and had bought 4 new tires. They are efficient, professional and provide excellent service. Man Wong has been in charge of all my maintenance details for many years and he is excellent , knowledgeable and honest. Thank you for taking car of my car… I feel very safe.

Ive have been a customer since 2015 after purchasing my IS 250 F sport. Today I have reason to leave an outstanding review on customer service. An ongoing issue with my car was resolved today and two more issues identified. My car has 44k miles on it. The service manager and my advisor Bo resolved my issues with considerable care and left me feeling satisfied and a smile on my face. Thank you Service Dept..Longo.

Probably the best dealership experience I’ve ever had thus far. If you are looking to buy or sell a vehicle, see Tony! He is the best! Extremely kind and really shows he cares for customers over all satisfaction.

My first Lexus, the experience and staff are outstandingly wonderful. The customer services from the sales Reps, to the finance dept and car Services for me have all been wonderful. I definitely have no complains at all. I wouldnt go anywhere else but Longo Lexus! Thanks guys

My service advisor, Jacquelyn, made my Lexus service experience one that I drove away satisfied and glad I went to Longo Lexus instead of Glendale Lexus.Jacquelyn was knowledgeable, patient and kind. She went beyond the service call, explained alternatives, and didn’t try to sell me other services or schedule something. She made me comfortable and confident that I was taken care of.The waiting area is also much nicer than Glendale. They are organized and considerate of your time. Thank you for a job well done!😎

Highly recommend making an appointment for any service your Lexus needs. I used the online website, and was able to pick the date and time that fit my schedule best. On arrival at the service center, i waited 15 minutes for an attendant to check my car in. Then, I was seen by the first available specialist within 5 to 10 minutes. They kept me informed of the expected maintenance, and even called me hours later for a summarized assessment. I picked up my car within a 15 minute wait during their peak busy hours, and was back on the road again. Thank you so much for your attention and organization.

The best experience I’ve ever had purchasing a car! Didn’t feel like anyone was trying to “sell” me anything and 100 percent felt like they were upfront and honest with helping me buy the car that best suited my needs. Craig was very knowledgeable and kept me well informed throughout the whole process. He went above and beyond to make sure everything went smoothly! It was such a pleasure buying a car from here, I highly recommend! Car is amazing!

Tony and the staff here are great. Straightforward, honest, and super easy to do business with. Pleasantly surprised with my car purchasing experience with them. Tony really went above and beyond expectations. Got me exactly what I was looking for and streamlined the whole process. Could not be happier. I would recommend Longo for sure for a great Lexus or Toyota.

Had routine service. Arrived earlier than scheduled and was allowed to get service. Agent at front was welcoming and thorough. Service resource Robin was professional, friendly, and listened to my concerns. I expected a longer time waiting so I requested a loaner but did not need one. (Arrived 7:45 out by 9:15) Tip: Get there early. Great first experience with in-person Longo Lexus service. Also if you are eligible try pick-up service. Appreciate the services they offer.

Excellent service from beginning to end. Check--in by a competent individual was a breeze. My service consultant, Mann Wong, is exceptional. He sees to every detail and that each one goes smoothly. The ease of obtaining the loan car was a plus for me. The attendants were professional, kind, and patient. The loan car was immaculate. The process to return / drop off the loan car was painless. And I left with a fully serviced CLEAN /WASHED vehicle and a diet coke!

Great place with nicest ambiance I ever saw at any car dealership. Only complain I have is pre purchase verification needs to be more detailed when something is charged $190. I was checking the the entire process through the window for 3 hours. The car was on the lift but the mechanic was taking his own sweet time. More over when I asked him if he has checked LX 470’s hydraulic suspension, he told me he forgot and he would do it at the time of delivery. Braking system pump was not checked even. No road test. As a first time Lexus customer I was expecting a lot from a leading dealership like Longo !Update 08/26:The concerns were taken care by the great team of Longo. They did a fabulous job this time with the detailed inspection. Longo kept my delivered my vehicle for a day and delivered with a detailed report.

Best service available! Lexus has been amazing from customer service to actual service. I did not expect anything near what this was like. I had never been in for service. The waiting area is beyond impeccable and clean. I did not go in for oil change service so I did not expect to also get a car wash!!! That was the best little detail in the world. Thank you so much Lexus!

I purchased my IS200T 4 years ago and I am happy to continue being a Longo Lexus customer. The staff has always been great and super friendly. Edgar Anzaldo and Kelly Yang are great service advisors who always help keep my car running smooth. I recommend getting the interior and exterior detailing for your car as they leave it as if new!

Went to this dealership today and buying a new car went as good as I could asked for! Ray was super helpful from beginning to end. We both saved a lot of time to get this deal done and I couldnt be more appreciative. 10/10 would recommended Ray and Longo Lexus to anyone.

Service was good. The adviser was outstanding.when I got the car back however there was grease on the inside floor boards and driver door

Service is exceptional, at first I was skeptical cuz the one who was assigned as my service consultant before the name Jennifer Nam already had been promoted to another department, she is superb, very honest, and accommodating in short, clarified everything that I should know about my baby Lexie ( LEXUS ).I prayed that I will have the same service adviser qualities, cuz as a lady driver has limited knowledge about cars. I was lucky today, RODOLFO AYALA Jr, explained to me the details, not intimidating and honest as well... On top, he gave me discounts and a reasonable price. Thank you indeed.

It has been an excellent experience dealing with Lexus Longo staff especially Victor Reyes. He made buying used car easy. His attention to our request was fulfilled with great professionalism. Thank you for such great customer service. You guys Rock!

I ordered a replacement car key for my GS350 over the phone.The service person informed me of the cost and to come by the dealer to have the key programmed and picked up.I went to the dealer today to program and pick up my new key. The service person did not inform me that there is a wait or I would have made an appointment.I came to the dealer around 12:45PM. I was told to wait for a service technician to come assist me. I waited until 2PM until someone was able to help me. Jacqueline helped me and I told her why I was there for a new key. She told me everything should be done and my car would be ready by 3PM.The time gets to 2:45 PM and I check in with the front desk for a status update. I receive a new time of 4PM.I have scheduled medical procedures based on the given time of 3PM. This is terrible because I have medical staff waiting for me.I was given a rental car and I went to the procedure and came back.Instead of going home, I had to go back to the dealer and wait for my car.My car finished and I finally got my car with my key after 4 hours. My interior leather was also scratched.This dealership doesn’t provide accurate completion times and damages your car.Response to owner:The estimate I was given included the headlight adjustment.

In one day I decided to buy a Lexus RX350 at Longo Lexus, not only because my family and I have been long time Longo Lexus customers, but because once I read the recent Yelp and other reviews, I felt confident in selecting once again to buy a Lexus through the Internet /Digital Sales. Anthony Nguyen had excellent reviews and I decided to email him and then, show up that same day. He and Ray Huang, his trainee, took care of me. Both Ray and Anthony were helpful, professional, and clearly know what they are doing. Ray explained the options and pricing, and Mr. Tran in Finance was just as equipped to take me through warranty options without being pushy. Thank you Anthony & Ray for making this experience effortless. I’m a happy customer and hopefully, see you next time.

I want to thank the staff of Longo Lexus for providing great customer service and also for making the process of purchasing a new car so seamless and easy. Anthony Nguyen and Ray Huang were both very honest and friendly and were both able to assist me on buying my new car. They answered all my questions and there was no sales pitch or pressure to buy like you would find at other dealerships. I liked the transparency and their honesty during the car buying process. I’d recommend all my friends and family members to Longo Lexus.

Best Lexus store by far for customer service and by far the best fleet, sales and finance managers and I used to work at a Lexus store. Now I am a broker for new and used vehicles, and I always try to deal with Longo Lexus due to the ease of doing business there.

My car was in for a wheel repair and it was delivered as promised. The 2 ☆ comes from the way my vehicle was delivered to me. It was filthy. It looked like it sat outside for several days and a dust storm hit it. I went straight to the carwash and took care of it myself. Lack of acknowledgement while waiting for the car to be brought to me.I hope next time is better than this or bye bye Lexus

I recently dropped off my Lexus RX 450h for 54k mile service and had an excellent experience. Originally had a rental car assigned to me but unfortunately they ran out of cars. My service agent was Robin Ho…He was kind enough to get me an Uber ride back to my home. When my vehicle was ready he was able to arrange an Uber ride back to the Longo Lexus!

Service was great! Advisor name Jackelyne Martinez, she was great and very helpful. I will definitely come back for service inLongo Lexus Center. Thank you guys! You are great!

I have been with Longo Lexus for several years. They provide a professional service for my regular maintenance. Especially I have been so comfortable with Robin, the service agent, he does a very decent job with no push and always gives an appropriate advice. No doubt 5 stars service!

I really like Longo Lexus service much. They are very professional. I had the best services with checked in staff and Jennifer this morning. Definitely I will comeback whenever my car needs to get service at Longo Lexus. Thank you very much for your excellent services 👍🏻👍🏻

Longo Lexus is the best! It was quick and easy to make an appointment. The staff is always very accommodating. Dropping off and picking up my vehicle was also a breeze. I’ve been going to Longo Lexus for 4 years now and definitely recommend them!

I have been a Lexus car owner since 1998. Mr. Ho, was more than just a service consultant. He listened not only to why I brought my car in but listened to my concerns about the current costs as well as gave guidance on future maintenance cost and strategies to use to both benefit me financially as well as keep my car in great shape as we( my car and I) both age. He actually showed me some safety tips that I would have only known if I had read the car manual from cover to cover…..but who does that??? He was patient, did not try to hard sell additional services, very respectful and genuine. Not very many people like this especially at his age. I realize I shouldn’t be sharing “My” service consultants name as this may mean long appointment wait times with my next 5K maintenance but we must give kudos when the opportunity presents itself. Thank you Mr. Robin Ho. You made driving in my car feel a lot safer.

We purchased our new lexus E350 today, Eric Garcia was our sales person he was amazing, he knows his product extremely well, he was very informative and explained everything well. We would like to thank Eric for making our purchase a smooth transaction.

This was a recall service appointment. Flatbed pickup and delivery was an awesome experience! Juan Rivera, the driver, was perfectly on time from pick up to delivery and very pleasant and professional Jennifer in the Service Department customer service was delightful to speak with. She called after my car was at the dealership to offer my second free service during the recall correction. No impact to schedule and I didnt need to make a second appointment in a few months. Overall an excellent experience with my Longo Lexus RX350. Thank you Dennis Lo for your help coordinating this!

Rene Reynoso has been very kind and knowledgeable in his advise, very polite and give answer to all my question. He is an example of excellent costumer service adviser.

GREAT SERVICE. HAD CAR DETAILED AND IT LOOKS NEW.. VERY HAPPY WITH THE RESULTS

Longo Lexus has the best sales reps in California, very professional, knowledgeable, friendly and personable. I would highly recommend family and friends to buy their next car at Longo Lexus in El Monte. They made my buying experience so smooth and uncomplicated. My wife and I love our 2021 RX 450H, thanks again Longo Lexus.

Great place to get a certified Lexus with help of sale rep never pushing anything other than our needGreat price with excellent warranty you can not ask for from other dealerships

Longo provides a level of customer service that well exceeds one’s expectations. My rep and the team are very welcoming. The premises are always immaculate. My rep, Kelly, is the quintessential professional in every respect: listens to your concerns, provides objective advice, always willing to accommodate to make sure the customer has a pleasant experience and can leave Longo with the peace of mind, and trusting that the rep has done the best job in addressing the customers’ concerns, exceeding one’s expectations!

I have rated my experience 5. This is due to the consistent over the top service experience the Longo Lexus Team consistently offers. On-site when I drop my car off or on the phone when I call with a technology related question. The courtesy, patience and desire to help is as impactful and evident as the aroma of the gourmet coffee awaiting all customers!

Service advisor Man Wong was awesome. He was honest about the wait time--long because of many people bringing in cars, and also understaffed. But he was accurate and car was ready when he said it would be. He noted overpayment on previous service and initiated refund. He explained service on car, and when to service again since not driving and putting on miles during pandemic. And then car was returned sparkling clean. THANK YOU!

I took my car for a 50k maintenance on Saturday, paid early so i could avoid the delay because i was taking my wife for our anniversary dinner (Monday) but instead my car would not start because one of the valets forgot to turn the car off so i had to wait for the loaner and the paperwork to have it checked again. Tuesday morning i did not get a call from the rep. I had to initiate the call and get the status. I have been here before and i had excellent service. My wife even bought a car here. What happened to the great customer service that is synonymous with the Lexus brand?

Longo Lexus always has the BEST service! Everybody there is very friendly and professional! They always have good snacks and drinks available and the keep you updated. Special thanks to Robin Ho for always being the best!

Lexus staff were friendly & helpful. The wait was long but they did offer me a loaner car when I made my appointment. The lounge area was very nice. Thank you

I scheduled my Recall service on my Lexus NX300 with Longo Lexus in El Monte. My vehicle was picked up at my home via Flatbed Tow truck by Longo Lexus 8/02/21 and they dropped off courtesy vehicle.Service writer, Man Wong, handled my Recall & Oil Change service. He was polite and provided me friendly updates. My vehicle was returned to me the following evening.Five out of Five Stars given to all that were involved on this process.Thank you Longo Lexus of El Monte, forGreat Service !

Worth the trip! I live closer to another Lexus dealership but after reading endless reviews, I opted to make my way to El Monte. I was not disappointed. George King (connected through website inquiry), was professional and pleasant the entire time. It pays to have done my homework to know what add ons will be presented so I remained focus and satisfied with the transaction. Class Act! From Receptionist to Sales to Finance. Thank you, Longo Lexus!

This was one of the easiest car buying experiences, straightforward pricing and no hassle. Ray was very easy to work with and had everything lined up for us when we got there. Peter in finance was also great, no pushy upselling or anything like that. We love our new Lexus and will definitely be returning to Ray for the next one!

We had a great experience at Longo Lexus with Gabriel and Stephen. Gabriel walked us through the car and colors we were interested in, listened to what we wanted and needed, then let us lay out our options and gave us ample time to decide. It was a smooth transition into financing with Stephen, who gave explained all our package options thoroughly and let us decide what was best for us without making us feel pressured into packages we did not need. We would come back to Longo Lexus and work with these guys again.

I took my vehicle in to Longo Lexus on 7/26/21. The service was prompt and friendly. I waited a short while to meet with an advisor and in the meantime I enjoyed a coffee and pastry by their coffee area. The advisor was thorough and provided me a clear timeline of when I could expect my car. I received updates throughout the day. Overall, getting my car service at Longo Lexus was a pleasure and I would recommend their service department.

Courteous, fast and smooth transition. No hassle with paperwork and/or wait time

I have been bringing my car to Longo for a couple of years now. I always ask for Rudy Ayala....he hands down has always given me outstanding customer service. Extremely nice and communicative with whats going on with my vehicle. His customer service is what keeps me coming back to Longo Lexus and why I will continue to do business with them. I am one happy customer.

Service was impecable. David and the other advisors were friendly and my RX 350 was serviced promptly and efficiently. This is my new dealership of choice for service and new cars. Thank you Longo!

The service reps, especially Kelly Yang, are professional and courteous! The waiting room is always clean and stocked with drinks and food (individually wrapped danish and.granola bars). The price is reasonable for service and you know your Lexus is going to run to 100k miles if you maintain it well! That’s the goal!

The service was awesome. They are very professional and courteous. I had a 10 am appt. They offer a loaner car or one can wait at the lounge which has snacks and drinks. The only reason I didnt give them 5 stars is that I expected to pull in at 10 am and not wait in line behind several cars. Overall it was a painless and easy experience and I was treated like a true valued customer.

Great customer service, even during these ridiculous times. I was in and out asap, was even provided a courtesy vehicle!!! The techs were done alot faster than I expected. Awesome team at Longo Lexus. Quick advise to Longo ,please have some snacks for your customers.

Overall very good. Waiting line was long at reception booth until the service manager came out to direct the long waiting line. After that processing to proceed the service was smooth. After completion, handover the paperwork to the front staff to retrieve vehicle and this front staff, named Jammal, noticed that my vehicle was not washed. He took initiative to wash my vehicle in a speckless manner. Well deserved recognition.

I return to Longo for the care they provide, to your vehicle and the client. They are knowledgeable and do not try to upsell.

We’re being helped by David Truong (Internet Sales Mgr) for our new 2021 RX 350 F-Sport. He’s fast & efficient and willing to give you a better deal. Highly recommend him! We will definitely come to him again the next time we buy another Lexus😊

Gabriel was excellent in making me happy as a customer. Very patient and understanding. He put a red BOW on my new car when I picked it up. The process was easy. I test drove five cars and Gabriel always had a smile on his face. Thank you. I Have had many cars very luxurious cars and I’ve never been treated as if my car was a gift 🎁. Today felt amazing driving up and seeing my GX460 ready for me. I’ve never owned a Lexus but I’m proud to own one now.

Eric Garcia was very proffecional, he answer every question I had and very talent .

Longo Lexus provides excellent customer service. No other dealership comes close to them. I’ve purchased two cars from Francis Maragay. He’s the best sales person and I’ve referred him to my friends who also bought cars from him. From sales to the service department, I can always count on having an awesome experience at Longo.

I dropped off my car for service before 7 am. At 7 am the associates went car to car gathering only the information necessary for start of paperwork. I went inside and saw an associate within 5 minutes. A few papers to sign and I was taken home via Uber. Everything was done quick, with my car maintenance being complete within minutes of the estimated time I was told.pick up was only a few minutes. I was very pleased with the service and the minimum paperwork required.

My experiance at Longo Lexus from the moment I walked in was very poor. They were not willing to accomadate my medical condition and seemed to descrimimate against me from the start. I explained my circumstances to them and they did not care. Victor Reyes treated me very poorly and with such attitude, he made me feel like I was not worthy to buy a car from him. After my discomfort and coming back the next day I asked to work with another salesman. Victor would never answer any of my questions I had about the car and would send in some new employee with a training badge to help me but he hardly new any answers to any of my questions, constantly asking others for help or saying he would have to look it up, and still come back empty handed.After 2 long days of inspecting the car, test drives, and running numbers with the finance department I finally made my purchase.Then at the very end of it all when I walked out to my brand new 2021 ES 350 FSport sitting under the night lights I noticed the whole car was scratched. Everywhere. From the hood to the doors to the back bumper the whole car had swirl scratch marks. Its as if whoever washed the car grabbed a dirty towel out of their beach bag and starting wiping down the car with it. At this point it was past closing time on a Sunday and I was exhausted. I told the sales guy and the manager this is unacceptable. Its not a new car anymore. Its a damaged car I said. And he said best he could do is try and get the car polished and waxed at the service department. I dont have much faith with those working back there much like I do with the competentcy I have for the rest of their staff at this point given my interactions and time spent there this past week. Ive had in my opinion one of the worst car buying experiences a person could ever have buying a new car and it saddens me this happened at Longo Lexus, given their reputation.At this point I still have to comeback another day to inspect the damages and decide if I want to keep the car but with a 40min drive and given my prior interactions with this dealer, Im tempted to never come back and to tell my bank to put a hold on my 20k down payment check and take my business elsewhere. The words inadequate and disappointment are the first 2 words that come to mind when I think of this place.

Good place to get Lexus cars serviced at but price not cheap

Louis and Gary were exceptional with their customer service and support skills. They were both professional and courteous and patience. Louise provided exemplary service by being attentive and understanding. Gary was friendly and knowledgeable. I was completely satisfied with the beautiful new car I purchased. Both these gentlemen will have my continued business and referrals.

Mobile service is convenient and appreciated for routine maintenance. The service provider arrived on time, was courteous and wore a face mask. .I’m glad that I live within their service area.

Great customer service. Everyone I dealt with was polite and professional. Man Wong, my service advisor, was so easy to deal with and always so accommodating. He helped me with my problem and got my car back to me so quickly. Will always be coming back for my car service needs.

Eric was very kind and helpful.He was one of the best sales person Ive ever met.I highly recommend Longo Lexus and Eric for people whose want to buy/lease Lexus. Two Thumbs Up.

My RX450h was ready right on time. My service adviser recommended a service package good for 4 services which should save me some money. Usually though, in the past the service adviser would review the services performed, but that did not happen this time. I suppose he would have met with me if there had been an issue.

The service people help you very quickly. I didn’t have to wait too long. I like that the lobby has a wall that’s glass and you can see the mechanic working on your vehicle while you wait. Plus what dealership offers snacks and drinks while you wait.

Angelica Ugalde made my experience super wonderful and exciting. She was patient with me as I was super super hesitant going between the iridium and atomic silver on the 2021 IS 350. At the end, I finally decided and she was there ready for me answering all my questions.Thank you Angelica and to the Longo Team.I went with the atomic silver 😊

Great service from John Yang he’s a great advisor I trust him with my vehicle. Gave in time estimate if my cost and when the vehicle would be ready.

I had a great experience at Longo Lexus! George was very professional and friendly. The whole process was quick and painless compared to other experiences I’ve had at other dealerships. I would definitely recommend this place to anyone!

Great place to get your dream car! Everyone was so helpful and caring. Made me feel comfortable knowing it’s a stressful process sometimes but I’m glad I got my car here especially my dream car at age 22! Thank you Lexus! You really sealed the deal!

It was good in the beginning David was super informative and kind. Everyone else didn’t seem interested in helping me when I had questions. The finish/ details of my car was not finished great and it took nearly 4hrs to complete which was a drag.

Awesome experience at Longo Lexus with David Truong! It’s hard to say that sales people are honest but we are extremely happy with the purchase because of David’s attention to details, honesty, and efficient timing. We were going to purchase the vehicle at another dealership but David came through for us and we will definitely return when the time comes for another vehicle.

A very professional operation. These people really know what they are doing. Fast prompt knowledgeable staff. Dependable and courteous.What else can you ask for.

With the rising cost of services the comps that once was are no longer. Use of the pandemic to now drought has taken hold not for once was but whats more cost effective. Ah if only that could translate twtds service & repairs. Seems even here one either has to know or even better, ask for something that came with your service such as a clean car when picked up. Well their are still other service dealers and happy we still have choices. Otherwise uneventful and I figure they wont run out of patrons anytime soon. Thanks for the loner glad that still is available.I still like this dealer and those who work so hard here. Your much appreciated.

Great Service. The sales Agent who helped me Ray was very Nice and helped me buy my car. Even got me a better interest rate on a nicer car

Very professional and timely service. I was grateful for the use of the loaner car while my auto was being serviced. Made the whole experience painless. Thank you Longo Lexus service team!

John was very helpful and made the experience even more special.

Amazing customer service provided by Michael. I will definitely look for him the next time I need my car serviced. Informed me of every step. Thank you Michael and thank you Lexus

We were help by Jose Mendoza. He listened to customers, help us to get a good deal, and explained detail any necessary options for the car that may need to get. He also walked us through most of importance functions in the car to let us drove safe home. Thank you very much

My 1st time into Longo Lexus. So far everyone made me feel that I was important. Confident all my concerns would be reviewed and taken care if.

When you own an old car, you should expect the unexpected relative to cost for older vehicles and you want honesty. This is what we got from Lexus. They are greatly appreciated.

I was not happy that for a regular maintenence and new rear breaks that it tooka day and a half for you to service my car.Does it not matter that I had an appointment and that other cars got serviced before mine?

David and Robin went above and beyond I am very happy to have brought my vehicle here for servicing as it was an absolute pleasure to be able to work with both of them. Thank you David and Robin. I also have future work with both of them and will update accordingly. Really appreciate the help gentlemen 👍

Longo Lexus has the best service advisors - everyone from the staff in the front, inside at the counter, and every service advisor I’ve worked with in the past were all great. Ive worked with Rene Reynoso several times and he kept me posted throughout the process on the status of my vehicle - he’s simply awesome and so nice. It was even done way ahead of schedule. Their waiting area is always clean and comfortable as well.

It was quick, professional and informative. I think Longo Toyota has been like this for a long time and is the reason why our family keeps coming back. Lovely service room, great staff, and great service 5/5 always

I experience was smooth & easy. John was every helpful. I wont hesitate to go back Id I need too.

The service was magnificent and the process was easy. The staff was very experienced professional and knowledgeable. There was no pressure and purchasing my new automobile. I would definitely recommend to my friends... I would like to thank Kevin and Rony for taking care of all my needs I greatly appreciate it

When I picked up my vehicle they had removed my all weather driver’s side floor mat and left in the trunk. I didn’t even notice until I went to grocery store later in the day and was loading the trunk. I had re-install it myself. No big deal but highly inconvenient since I had to do it to my room for my groceries. Also, I asked for a complementary car wash and was assured the car would be washed after the oil change was performed. Not so much. Picked up the car in the same condition. Rather than complain, I just left. I figured if I was paying $240 for an oil change I would get better service than I did. I guess not. Well, they did provide a loaner car which was on the positive side.

Where can I even start, LONGO IS THE ABSOLUTE BEST!! This is not my amateur opinion either, Ive been with them for at least 12 years and every encounter with them has been extremely pleasant whether it be service or sales. First of all the facility is enormous and very welcoming not to mention extremely clean and sparkling. I am so firm in my belief that if longo was in charge of government we would have world peace. There are sooo many workers here, they all have very specific jobs and look like they genuinely like what they do. Its a great atmosphere with every amenity you can want. Lexus has courtesy cars, but longo in general has an on site enterprise that they work with to get you in a courtesy rental if you need one. If you want to hang out and look around they usually have open car models with non accosting sales people very happy to help. Theres an on site starbucks and subway if youre hungry or thirsty, and if you want to go run errands they also have a desk that arranges free rides. I feel very at home at longo, like theyre my family! Longo forever!!!

I take my car to Longo Lexus because the service consultants are always very helpful and honest when it comes to what services you need to have done to your car. I always ask for Jim Palmer, Service Consultant.

I’ve been taking my RX 330 since I first purchased my vehicle back in 2004… Every service appointment that I have made I’ve received nothing but outstanding service for my car…To me, Longo Lexus IS the Gold Standard of car and most importantly people service… Thank you to my Service Technician Mr. Robin Ho who has guided me in keeping my 17 year old 330 running like the first day I purchased it..To all those in the Service Department.. Service Mechanics and staff… great job…You are the Gold Standard that I measure others to..

The experience at Longo Lexus was great. They provide excellent customer service. I recommend to seek for Robin Ho. He was awesome and he keeps you posted with your vehicle status and provides excellent customer service.

My husband and I purchased a new 2021 Lexus NX 300 F Sport with Jose Mendoza this past weekend and we couldn’t be any happier with the customer service we received from him. He was very informative with all of our questions/concerns and was not pushy with the sale which I appreciated as I have had sales reps in the past calling me each and every day being very pushy. Overall, extremely pleased with Jose and the team there at Longo Lexus.Best,Lauren Taylor

Just want to share that my sales rep is beyond amazing, great communications, updating in a timely manner, its just so amazed that I got him!

Very satisfied with my service advisor-Rudy. My first time to work with him but he delivered more than I anticipated. Thank you for your excellent customer service.

Thank you so much to Eric Lim. He diligently and efficiently provided an excellent customer service. I am very grateful and highly appreciative of his professionalism and excellence.Mr. Lim deserves a recognition and award. I am very grateful to Eric and Longo Lexus Company @ El Monte!!

Sergio was recommended by a family member. I was looking for a 2021 Lexus ES 300h. There was a few in stock and he allowed me to take my time on which one was the best fit. He was very patient with me and gave me the time to make the right decision! I love my car!! Thank you Sergio!!

Accommodating and very nice and helpful and friendly staffs.