user
Premier Coach Works Auto & RV Body Shop
8030 N El Mirage Rd, El Mirage, AZ 85335, United States
Appearance

Comments
Sa
Review №1

Friendly staff. They always update you of the progress. They treat you like family and remember your name when you go visit them again. Reasonable pricing.

An
Review №2

This is the second time I’ve used them because someone hit my car. They are excellent communicators. They are timely and professional. Jay is awesome. This is also my second time dealing with him. We were planning to go out of town a week after I dropped off my car and he was able to get the job done in time for us to pick up the car before our trip. Really great experience. I hope I don’t have to use them again for body work but I would recommend anyone to use them for their repairs.

Ma
Review №3

PREMIER COACH WORKS AUTO & RV COLLISION8030 N EL MIRAGE REL MIRAGE, AZ 85335THIS PLACE IS A JOKE! Absolutely NO customer service. They pad theestimate and run very high.  We agreed to have them do the work onour coach but when it came time to finalise the work, Kody, the personwe were dealing with would never return our calls. We had to keepcalling until he finally would call us back. We even had asked him tofigure out some extra things we wanted done that werent on theinsurance claim, like some botched body work and removal andreplacing a couch in the coach. We had ordered the couch and had itshipped to Premier.Our insurance agent said that Kody was way high on his estimate andwouldnt come down and we were going to have to come up with a fewthousand dollars in addition to what the insurance company was goingto cover. My husband rented a truck to go and pick up the couch wehad shipped to them to install. Kody wouldnt even come out of hisoffice to meet with him.... So needless to say because of the lack ofcustomer service we received we will not be returning to this shop andhave found one that will work with us and our insurance companywithin reason. The facility is more state of the art and clean. Thepeople are dealing with are very nice and treat the customer withrespect and yes, they return calls within the next day.Not only is Premier losing our insurance business, they are also losingthe additional work that we wanted and were going to pay out of pocketworth another $2k.

ju
Review №4

Fantastic service!! I needed my car back earlier than planned to leave on vacation, and they got it done in record fast time. Super helpful and happy people. Getting text updates about my car was really nice too. Seriously, A+ service.

Br
Review №5

This is the BEST place for collision repair. You can also pickup and drop off rentals here. Ive been here twice in the past 3 or 4 years. I recommend and will only go here when needed.

Ge
Review №6

Brad was very professional. He carefully walked me through the intake process and provided updates throughout the repair period. He also checked in with me regarding adjustments that we didnt initially discuss, but were necessary to ensure that the car was safe to drive. Overall, I am very satisfied with the work performed.

Da
Review №7

Zaq at Premier was great! Kept me informed and the team did an excellent job repairing the body damage to my 5th wheel. Definitely recommend them!!

Li
Review №8

Very prompt response. Customer service is outstanding. Our service representative was friendly and professional. The camper looks just like new. The service they provided is second to none. I am a very happy camper.

Cr
Review №9

Great business. Will go there for all my autobody needs. Rudy was fantastic!

K
Review №10

My RV was rear ended and I needed a quality body shop to perform the repairs. Premiere Coachworks was recommended by Beaver Stripes of Phoenix. The work performed by the folks at Premiere Coachworks exceeded my expectations. Vanessa handled getting my rental car and kept me informed as the work progressed. Cody and crew did an outstanding job and completed the work on schedule. Being a full time RVer I needed to get in and out as quickly as possible. I would definitely recommend the folks at Premiere Coachworks for your RV repair needs.

KD
Review №11

They were helpful, professional and went out of their way to get us on our way. 👍GREAT experience highly recommend

cr
Review №12

Awesome work was done a few years ago on my 2014 Altima and this time was no exception on my 2018 Rogue. Very happy with the work done and would recommend them without a doubt.

Ma
Review №13

Outstanding effort to find and replace a catalytic converter that had been stolen from my 30-foot RV. Good communications, too.

Ja
Review №14

My service writer got me in ahead of schedule and they did the work professionally and notified me of all changes. Im actually getting other work done by them in the future

No
Review №15

This twice that we have used them have been extremely satisfied.Will go back again if anything in the future.People are professional and helpful in any manor. Thank You for everything. Norman and Janice Marineau

Br
Review №16

Great find for RV repair and update. Great service. Very happy with the outcome. Will use again.

Ji
Review №17

Outstanding business. Vanessa and Kody are great to work with. Great customer service and a great RV repair facility. Clean grounds and very professional employees.

Sc
Review №18

This company really deserves five stars and except for one oversight would have gotten it. My advice? Call them a lot more than I called them which was on average maybe twice a week for 3 weeks. I was surprised to know at the last moment that there was part of the repair that they couldnt do; something I pointed out to him as working prior to the accident but not after the accident. I really wish they had told me sooner or had referred me to him right after the initial estimate. Now I am left to arrange for a second estimate and possibly wait again. Im baffled, where is the customer service? But Ill leave it at that. Nuff said. They did do a good job, and I told them so.

Ni
Review №19

Jay was my mechanic he was friendly and kept me updated on the progress of my car. Happy with the results.

Da
Review №20

Had a great experience from start to finish. Wonderful staff so pleasant to deal with during a stressful time. Got my van back to looking brand-new. Would recommend to anyone and will return.

Ro
Review №21

This is the second time we used their services and we will be back if and when necessary. The quality of their work is excellent and we are very happy with the results.

Ed
Review №22

Work that was done was good but process sucked. Won’t use them again.

Ch
Review №23

Vanessa and Jay were amazing. After my car accident, they told me what to expect, helped take care of getting my rental car, and kept in touch with me through out the journey. When there were delays with the repairs, they were quick to let me know and to coordinate picking up the car.

Je
Review №24

Zac and the staff were professional and friendly. Great experience working with all of them.

Br
Review №25

Fast process with my car and everything came out exactly how they said it would !

Je
Review №26

Our 5th wheel went there for repair after a golf cart destroyed the front of it. They replaced all components with better equipment than factory and the workmanship was excellent. They are running longer repair times due to COVID. It was shipping and parts delays. Very satisfied with results!!!

Na
Review №27

Very professional. Brad was great to work with.

Su
Review №28

Our service on our Pop Up trailer was top notch! They followed up with us without us having to call and call . I would highly recommend this company to anyone needing service on their motor home or trailer!! Thank you from us!!

Ry
Review №29

Great experience. I had a travel trailer that was backed into a wall and needed a lot of work done. The quality is excellent and staff incredible. Very flexible with scheduling and got the work done in time and on budget. Couldn’t be happier. I’ll be back again should the need ever arise.

Ja
Review №30

Collision repair. Awesome job. Jay and Vanessa rock.

Ro
Review №31

Carl and Vanessa were very nice to work with and very knowledgeable 👍. Recommend them to everyone👍 Ron

Il
Review №32

Jay fixed my 2021 subaru crosstrek bumper after I got rear ended and it looks good as new 10/10 would recommend this shop to anyone!

Al
Review №33

Im more than pleased with Karl and his team. Very professional, caring, great time management, great communication. Karl kept in touch with me all the way through the repair. I couldnt ask for a better experience. I definitely recommend this awesome shop.

Do
Review №34

The people we worked with were very pleasant and helpful. The quality of the work done on our car was excellent.

De
Review №35

Quality of work was an A+. Need to work on customer service. By that I mean, keeping the customer updated on the progress being made of the repair of such vehicle..

Je
Review №36

Premier Coachworks has amazing staff. They are so acomidating even when dealing with the likes of me. I am not easy but they are totally great to work with. They did a beautiful job on my motorhome. Thank you Cody & Vanessa.

vi
Review №37

I ran over a ladder in the middle of the I 10 eastbound and the ladder destroyed the entire undercarriage of my car. They were very helpful in keeping me informed about my car and the parts they used. They went above and beyond. Great service, great company.

Ta
Review №38

They are amazing they did an amazing job will rescanned them

Cy
Review №39

Profession quality work, they have fixed my RV after a crash. It’s the best work I’ve ever seen! A few years later someone backed into my slide out & Insurance sent them RV to a shoo in the town we were traveling. That repair fell apart after two years use. I only trusted Premier in El Mirage shop to fix it because of my prior repair. They once again preformed perfection skilled work. Plus Veronica at front desk learns her customers & offers the best service! Cody my representative is top notch! I’ll never trust any other RV repair shop, go to Premier in El Merage, they are above the rest!!!! Outstanding shop!!!

Ri
Review №40

Outstanding professionalism and service! Jay, and Vanessa rolled out the red carpet upon receiving my Tesla Model S and Toyota highlander. These cars needed their rear bumpers repainted due to cosmetic and impact damage. Their attention to detail and quality of work are unmatched by any repair shop I have used in the past. My cars will continue to come here as repairs are needed. Jay also did a great job keeping me informed of their status and called when the cars were ready for pickup; very punctual! Highly recommended! With a lifetime warranty on work, how could you go wrong?

Tr
Review №41

My Vehicle was brought to premier coach works by the dealership to have some warrenty paint work done on the roof area. When I received the truck back, they left the interior a mess and did a poor job at attempting to clean it. They spraid armourall every where but didnt even wipe it down, the floor mats and staring wheel was like a slip and slide. There were empty cans laying on the back seat and hand prints all over the headliner. On the outside of the vehicle there were marks all over the vehicle from where they let their air hose rub along the Truck. When they returned the truck back to the dealership the anti theft app I have tracked them doing 85mph in a 45mph zone. Lastly, afterwards I was getting a rattle in my roof area, come to find out they broke my sun roof rails. If youre spending your money here I would caution you to go else where.

Da
Review №42

Great people. Work done right and on time.

Va
Review №43

Overall service and quality of the work performed was very professional! I would definately recommed this shop.Thanks Zak and Vanessa for all your help!Exceptional work!

An
Review №44

I brought my 2019 Honda CR-V (they are Certified for Honda repairs) here after it was damaged pretty bad in a crash. Vanessa at the front desk is super friendly and helpful and Zac kept me in the loop throughout the repair process. They did an amazing job, I’d definitely recommend!

Ki
Review №45

Great service ! Very easy and quick on repairs. 5/5

Da
Review №46

Took care of processing my car after my accident. Car was totaled, but walked me through the process with ease.

Re
Review №47

After having my car repaired, let me just say, I am highly satisfied! Great job by everybody involved! My service rep, Mike made this endeavor super easy along with Danielle who assisted with any questions that I had.....would definitely recommend this company to anybody needing expert car repair!

JD
Review №48

Been working with Karl on a residential refrigerator install and he has been excellent. Returns calls, timely service and good value. More when work is complete! JD

Gr
Review №49

From the moment I walked into Fix Auto I could feel the professionalism. Everyone was friendly; professional; patient; and sincere. I was routinely kept informed of the progress of the work that was being done. When I picked up my 2003 Monte Carlo LS the inside was emaculate! I am totally happy and satisfied with Fix Auto and give it my highest recommendation! Gregory

Am
Review №50

Car was totaled damage on rear end my 2008 Corolla. This time it was the front bumper on my 2016 Toyota Corolla. Great job on the front bumper.

To
Review №51

Very professional people and they did an excellent job repairing my motorhome. I would definitely recommend Premier to anyone that needed their RV worked on.

De
Review №52

Kody and team did a fantastic job. Our Coach looks like new again. I highly recommend FIX Auto El Mirage!

es
Review №53

Vanessa, the receptionist is one of the kindest people there. She kept me updated throughout the whole process of getting my front bumper painted. Zaq was also very great with explaining the process and how long it would take. Besides the great attitudes and the great service, the paint job was impecable. You cant even tell that there was ever a scratch there. I would definitely reccomend this place to anyone who needs work done to their car.

Ro
Review №54

Even if you don’t get car as promised. Premier will compromise on what is owed. They are awesome, knew who you were by name. I really have to thank Hyundai Service dealership Who referred me to premier. And one last note is when they do work they guarantee for lifetime workmanship.🙏👍 awesome 👏 people

Te
Review №55

I was very impressed... my car looked as nice as when I bought it... washed,waxed,and even cleaned my wheels... body work impeccable!!! Number one in my book!!! Thank you...also did in a timely manner!!

Wa
Review №56

Great service friendly people. Most pleasant experience weve ever had an auto body shop.

Ro
Review №57

These guys are great. They picked up and later returned our 42’ fifth wheel after the repairs were completed, at no charge to us. They also stored it at there place for over a month, until we figured out where it was going, again at no charge. Kody there also would come to the phone or promptly return my calls when I had a question. And their price for the repairs were 1/4 less than the next quote. If you need work done on your RV, these are the people you want to deal with.

Ma
Review №58

Over the past 10 years I have had a few cars that needed body repairs from accidents and every time I have use Premier. They have always treated me with curiosity and have been upfront and honest. Their quality of work is unmatched. It shows in the finished product just how much attention to detail and care their staff puts into the work. Premier is not out to make a quick buck, they want quality and the job done right. They always have exceeded expectations.

Ke
Review №59

Excellent job on my motorhome bodywork, looks like new. Called me frequently with status. Total Pros!

Ca
Review №60

The customer service here is some of the best you will ever find in the world! They always go above and beyond to make you feel welcome.

Br
Review №61

The repairs were acceptable enough, considering that Geico only authorized and paid them to do a substandard job on my truck. Itll have to go back to complete the repairs after I get the insurance company re-involved. But I digress. Premier did a fine job for what they could.Regardless of all that, Im giving this company only two stars due the horribly poor communication, follow-up, and follow-through by the gentleman in charge of oversight of my repairs. Id likely recommend Premier to potential clients, but I cant and wont due to the constant disappointment and missed/non-returned phone calls, emails, etc from Kyle. If you end up taking your vehicle there, Id suggest requesting anyone but him.

St
Review №62

Premier Coach , is the only place I trust to work on my motor-home. They are extremely professional and listen to your concerns about the issue you have regarding the repair. Premiers employees are extremely knowledgeable regarding the work they are doing and the system for moving your motor-home from intake to final delivery is very efficient. Premier worked with my insurance company for any items covered by them and the issues that were not covered were in MHO priced very reasonable, plus their work carries a lifetime warranty.

Ne
Review №63

I had a wonderful experience since the moment I walked in. Vanessa and Jay gave beyond awesome quality customer service. They were both very professional and I would recommend this shop without a doubt. Thank you 😊

Ch
Review №64

Kept in contact and let us know any issues that arose

Ca
Review №65

Always takes excellent care of our motorhomeWe highly recommend this family owned business.

De
Review №66

Premier was recommended by other RV friends. So when we needed body repair on our motor home, we took it there. Always courteous and professional and they simply do beautiful work! Premier also stands behind their work with a lifetime guarantee.

ho
Review №67

Jay did an excellent job of keeping me updated on the progress of my vehicle. The receptionist was kind and always friendly. My car looks brand new!

Ke
Review №68

Repaired my wife’s 2015 black 2015 Honda Coupe I’m very particular on our cars especially black ( I own 3 ) because is like water shows any in-perfection. Went to three shops all were professional all had the same explanation except the staff at this shop seemed to show a true knowledge of the process.Jeremy wrote it up gave an accurate time frame.When I picked up the car Jeremy brought it out let us see it at all angles in good lighting, it was flawless no orange peel and the clear was applied and all was fathered perfectly.Best part was they give us our car back completely detailed. I was expecting dust everywhere.Good job guys I hope I never need to return but fupaws do happen thanks.Ken

Bo
Review №69

Travel trailer with exterior and interior damage. After their work it looked better than new.

St
Review №70

Had our class A towed in for fire damage. premier was very helpful in getting our belongings out. Motorhome was totaled so can’t speak to work quality but very nice employees

Ke
Review №71

Fix It was recommended by the Kia Dealership. I had used Geicos online system and they wanted me to go to an appointment st specified spots and get a check within 30 minutes. This did not sound good to me so I called Fix It and had wonderful service over the phone and made an appointment for the next day. The people were great and talked me through the whole process. The work was finished early and my car was cleaner when I picked it up than when they got it. The finished work looked like new. I higly recommend that you take your car here!

Ou
Review №72

And trailer shower pan replacement.

Eu
Review №73

They did a great job, you would never know it was dammed. Truck was clean and well presented with a life time warranty on paint. Great job. Thanks

S
Review №74

Premier Coach Works has done LOT of work on our coach. They are always very professional, friendly, on time, just really a great place to work with. We highly recommend this place to everyone.

Ch
Review №75

Outstanding customer service. Very friendly and knowledgeable staff. Estimate was fair, work completed was great. Would use them again if the need arose.

AR
Review №76

Excellent customer service, friendly and knowledgeable staff. Everyone was very professional and easy to speak with. I had to bring a brand new vehicle here, due to someone hitting my car in a parking garage and taking off and this shop fixed and it looks like the day I rolled off the dealer lot. Paint blend and match was perfect, they were able to pull the dent and left no traces of it behind. I will always recommend this place and will continue to go here if I have any body work that needs to be done. I have heard of and experienced some really terrible shops that just want to collect money from the insurance company, this place is far from that. Thank you for the excellent repair and experience!!!

Ca
Review №77

My experience was amazing they were very friendly and they did a amazing job on my car it looks better then new

Br
Review №78

Good work. Id use them again which is saying a lot for business in the RV sector. In fact, they are now my go to RV service provider. My suggestion for an improvement that would meet my needs would be to improve their customer feedback; i.e. weekly updates on status, completion date estimates, etc.

Ch
Review №79

Very friendly office staff and a pleasure to work with. Pricing is average or a bit more. No issues but insurance claim caused a bit of a delay...nothing premier could do.

Gr
Review №80

Wrecking a vehicle is never a good time, they made the whole experience easy and painless, work being done was explained, communication was constant and up to date. Vehicle was delivered as promised and on time and looks great!

Su
Review №81

The rep, Kody, went out of his way to assist us and get us back on the road. We appreciated his attention and understanding of our situation.

Ca
Review №82

I sent them a request for quote through their website and then called twice and couldnt get anyone to talk to me. It must be nice to have so much that you can ignore potential customers. I found another company that wants my business and I would suggest that everyone else does the same.

Li
Review №83

Good work well done

Da
Review №84

Very friendly and informative! Office personnel were very easy to work with and I would recommend these folks to anyone!

El
Review №85

Staff is super professional. We were helped by Kody and took care of us. A+ service

Ri
Review №86

They went above and beyond expectations with a flawless repair and topped off with a total detail and blemish removal..! And, the valet service was much appreciated during the COVID-19 stay at home challenge.

An
Review №87

My brand new Ford Explorer was rear ended just 2 weeks after purchase. The dealership recommended Fix Auto. Jay took my case and provided the best customer service. He was right on with his estimate in cost and time. Jay also took the time to call me providing updates as the repair was being made and parts ordered. They did a beautiful job and I am so pleased with my experience.

JO
Review №88

We worked with Kody and he accommodated us throughout process with our remodel and body repairs.Very pleased with results and we will be going back for some additional items once we get back from our excursion.

Bi
Review №89

Great customer service. Clean office and plenty of experience to handle all RV issues. This will be my preferred repair shop for my coach.

ju
Review №90

Karl and staff made the whole repair process easy for me and my family! They went above and beyond to keep me updated and returned my car better than what it was when it went in!! Thank you

Da
Review №91

They were very helpful and front desk she was #1If in the future I will go to them. Ten stars to me

Ph
Review №92

I was hoping that I could give a five star review but cant because their estimater never showed up as promised via phone message. Work on my RV never got started.

He
Review №93

Best repair shop for your rv. Look forward everytime when I need my motorhome repaired. Work gets done right without having any concerns. I highly recommend Premier Coach Works.

Ni
Review №94

Absolutely wonderful! I came to Premier Coach Works to get a quote on a paint job for our Volkswagen Camper. My original paint was not up to par and our camper, being from the Midwest had some rust spots. Premier Coach took care of us at an affordable price, even sent us updates with pictures to show what needed to be fixed! Myself and husband will recommend to anyone in need of RV/Camper expertise.

La
Review №95

This place, Premier Coach is absolutely the best both in the repair job and the people working there. Also they did this job in a little over a week which in this business is unheard of. Kudos on everything that they did and the people working there etc. Wonderful!!

va
Review №96

Fix Auto has great customer service and they did a great job fixing my car. I highly recommend them.

Ro
Review №97

Great Job! Great people to work with! Extra Cudos to Vanessa and Jay. Thanks

WA
Review №98

Everyone was efficient, happy, a d very professional. The candy was great

KG
Review №99

Great job! A total paint job on a classic car, and it looks great! I was really happy with the experience from quote to finished job. I got 7 quotes prior to selecting Premier Coach Works. The office staff communicated very well, and completion was within the time estimate quoted! I will use again and will recommend to others.

Je
Review №100

First of all, customer service is tops! They acknowledge your presence right away, use good eye contact, and listen to your concerns. The work they performed on my Ford Focus’ broken electrical window went smoothly, came with solid warranty, and they even cleaned out the car inside and out. No wonder they get busy, you pay for what you get and these guys are fantastic!!!

Information
53 Photos
100 Comments
4.4 Rating
  • Address:8030 N El Mirage Rd, El Mirage, AZ 85335, United States
  • Site:http://www.premiercoachworks.com/
  • Phone:+1 623-935-6678
Categories
  • Auto restoration service
  • Auto glass shop
  • Car repair and maintenance
  • RV dealer
  • RV supply store
Working hours
  • Monday:8am–5:30pm
  • Tuesday:8am–5:30pm
  • Wednesday:8am–5:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5:30pm
  • Sunday:8am–5:30pm
Similar organizations