The staff was very helpful! They always know what to get when I tell them about the issues I’m having! Definitely my favorite auto parts store. You guys are doing amazing! Very friendly staff!

Its good to know that good people still exist. My husband and I were heading south, and stopped at a rest stop. Our truck wouldnt start back up, and the battery light was on. We werent able to jump it, so I called AutoZone to see if they would be able to deliver a battery; which they were not due to only having 2 people inside the store. I spoke to a man who I believes name is Jim. He helped me purchase the battery over the phone, and a young man named Kaysen delivered the battery to us at the rest stop on his way home from work. Unfortunately, the battery didnt get our truck running. Kaysen stayed, and tried to help us get it running. Not only did he try to help us then, he was gracious enough to give my my husband a ride to U-haul to pick up a truck so we could pull our trailer 3hrs back home since the truck was towed to the local dealership. These team members went above and beyond to help us, and it was greatly appreciated!!!

Always happy with the customer service and satisfaction that is offered they will go above and beyond to help you get the part you need and sometimes even install it for you. Easy returns when you buy the wrong part or realize you just dont need it.

I used to buy my auto parts at just any store in town and didnt really have a preference to where I got them from. After my last few trips to AutoZone though, its by far my number one choice. They have everything Ive ever needed in stock and if not, its ordered and there the next day or sometimes even same day. The staff is far more helpful and professional than other parts stores and the manager Calvin has been extremely meticulous in making sureI get exactly what I need. This store has rapidly kept improving over the last year or so and AutoZone will remain my go to for parts in the future.

Amazing customer service! My husband and I were on a trip in May when our car just died - alternator issue. It was 100 degrees outside. We were able to get a jump and head to Effingham AutoZone first thing on Sat. morning. Calvin, the manager and Dustin and Kayson were so very kind and helpful. They set us up with a new battery, found a garage to take us right away and got us back on the road. We are eternally grateful and would HIGHLY recommend and commend this location! Great job guys! Thank you so very much!

Great Store! Employees are knowledgeable and friendly. If you havent gone here, do, its worth the trip.

Went to store and needed windshield wipers not only did Dustin find the right ones and he installed them for me. He also reminded me that I had the wiper for the back window and got me the right one as well and even reminded me of the windshield washer fluid. AMAZING SERVICE!! Thank You for the help!

We had trouble with the alternator and battery while driving back home from Florida!We called the store and they told us to come in to check it! The staff was so helpful, the manager Calvin was so awesome and was even out there helping change both! Great people to do business with!

Love this store! Great service good people decent prices! Calvin hamby, joe mull, and kayson are awesome! Thanks :)

Calvin and the lady working today were AWESOME. Both very helpful and fun. I really appreciate them and how helpful they were. I was very pleased so thank you so much. :-) :-) :-)

My trip to AutoZone was GREAT, the manager really helped me out. I was traveling for Pennsylvania to Missouri with my son when we broke down in a rest area and we need a starter, so we called Autozone and they delivered one to us along the road. The manager even called us when we were 300 miles down the road to make sure we were still OK. Thanks to them we made our destination safely. # 1 in my book

Great crew. Very helpful and friendly!

The staff is friendly and helpful.Their prices are comparable to other parts stores in the area.

John was awesome, and his service was appreciated.

Got off the exit with a fast leaking tire. The manager was so helpful and plugged the tire for us and filled the tire as well! So helpful and generous.

The crew here was very helpful with figuring out the right fluids for my skoolie. Kaysen (new guy) was really great and fun to deal with.

Both times I have been in here, the staff have been demeaning to me and attempted to exploit ignorance.Both times I knew exactly what I wanted and only needed to know where it was located in the store and they tried to pull some weird line of questioning.Today I only asked where the windshield washer fluid was and the guys behind the counter asked me what kind of car I drove. Unsure what they were getting at I told them the make and model and asked why that was relevant for wiper fluid. They said they needed to know the year as well in order to get me the correct kind of fluid. When I asked them again if they were serious that they couldnt sell me windshield wiper fluid without knowing the year, make, and model of the car, they said yes they had to know. So, I sarcastically told them I better get my husband to buy it for me since I have no idea what Im doing. I drove one block over to Oreillys and got what I needed.Never going back here again.

I go here all the time. The staff are friendly and know how to help. They a very knowledgeable about what they have in stock.

Nice friendly very helpful place good customer service

Worst customer service Ive ever encountered extremely unhelpful. Wasnt willing to look anything up said it would be to difficult I was nice and said Ill just go somewhere else. Wow

Recently I drove my 66 Fairlane thru this location . I started in Ohio and had some issues with it in Effingham. The guys working that day were very helpful. Let me borrow the tools I needed and even carried some of the parts out to my car for me. Had me back on the road in no time! I didnt get their names but it was Easter Sunday. Thanks again guys!

I stopped by today to get my wiper blades replaced. The Nissan dealership didnt carry what I needed so I stopped in to my local AutoZone. Nick was very helpful yeah, he was able to troubleshoot the issue and go the extra mile to help me make sure all three wipers were secure and correct. Excellent customer service. Thank you very much! Great job!

Polite and helpful crew but its hard to hear someone who is speaking through a mask

Slow service! They dont keep parts in stock and they only offer the best service to the people who look like they have a lot of money! Just because I dont wear designer clothes doesnt mean that my money isnt just as good as anyone elses money!

Very friendly an helpful

Their prices meet or exeed OReillys & day shift workers are professional & available.

Nice and helpful

Had the battery I needed in stock, saved $10 with emailed discount. Getting the discount was a little sloppy as I had to go into an email to get a bar code, thus 4 stars. The staff was friendly and helpful.

Helpful staff, had what i needed

Installing wiper blades in the rain for me... Thanks, Carter

John and Joe were very helpful when I stopped in at closing time to buy wiper blades. 10/10 would recommend!

Didnt help me just kind of brushed me off.

Called and ordered a sensor for car, was suppose to be in the next afternoon. Upon arriving at the store and asked if my part was in, was given the run around about why it wasnt there. Pretty sure it never got ordered!! Wasted an hour worth of driving to have to come back again. Not to mention when walked in the store, smelled like cigarette smoke as if someone had been smoking inside! You would think they would try and make it right one way or another.

😐

Friendly, knowledgeable, fast service..

Good attentions

Auto Zone employee Dustin.. you rock! Thanks for great advice and assistance. I really appreciate it!

Amazing customer service from two of the most out going workers Ive seen in a while. John and Zack went far beyond the extra mile to help us in our situation. If you need correct parts or expert advice on what you should do for your situation I recommend going here.

Staff was very friendly and helpful. Zackry was an awesome employee. Help me every way he could. We broke down and Zackry even helped me with repair he went out of hos way to help. Thank you from Crane family.

Always have a good experience at this autozone

I have always had the best customer service at any AutoZone I have ever went 2 but the one in Effingham, IL is my favorite one. I dont know why but they are all super helpful fun & informative & very eager 2 help & please u.

Helpful workers. Put my wiper blades on for me.

Mike was amazing! Not only did he do a fantastic job replacing our windshield wipers but he diagnosed the problem with our gas pedal and fixed it. If I lived in the area would be coming back for all my car needs.

AutoZone gives you $20 off after 5 purchases that are each over $20 to use in a years time. Advance Auto gives you a discount you can use also, only they dont tell you it has to be used in 30 days. I prefer AutoZone due to this.

Great people that work here, always willing to help you if you ever need something.

My truck broke down on I70 got towed in to Autozone the manager was very nice let me work on my truck. I got my truck running again. If you need parts this is the only place to go.

John and Zack were super amazing and helpful. They went out of their way to make sure we were taken care of. Their service was above and beyond exceptional. I will definatly reccomend this store to all of my friends when we are in town.

John Herd provides excellent customer service and worked quickly to resolve my problem. All while showing expertise and not trying to upsell or over sell the product. He sold me exactly what I needed, which is greatly appreciated. This guy deserves a promotion!

Great service

Web site sucks

Great customer service. Stood in the rain putting my headlight in for me! Thank you

If you go here ask for Joanne, Andrea definitely, yes they are girls but... these girls know more about cars then most men!

They were busy but it didnt take very long for them to get to me and helped me find a solution

Very knowledgeable staff that is friendly. Always helpful and nice.

Very good customer service and received a veterans discount on my purchase

I went and order a front headlight and they gave me the back headlight

Had what I needed and was friendly and helpful

Theyre always friendly and helpful.

We were in from out of state and our van died we called and spoke with Joanne Hrudika and she was so calm and amazingly helpful she actually sent a young man to where we were to help us Zakery Gentry came and rescued us he was able to give us a jump and we followed him back to the store, when we were a few minutes behind him after getting stuck at a stop light, he was headed out to find us. They were able to tell us we needed a battery and installed it for us. They made a potentially horrible situation into a better situation for us. We will never be able to thank them enough. Little did these 2 know, my sister had came to Illinois to get away from the hurricane in florida and she had a 75 year old man in the back. We are forever grateful for Joanne and Zakery.

The employees are always ready to assist you when you walk in the door!

Only one employee to help was awesome

Fast trip, went in got what I needed and out.

Great place too get car parts and accessories

Some of their guys really go above and beyond when it comes to customer service!

The staff has been good for a number of years which is good in a retail location.

Good, what you would expect. Employee helped replace brake light.

Wonderful. The young man got the job done.

Great service and the employees know what they are talking about.

Nice auto parts store. The staff is genuine and tries to help.

Awesome place and amazing customer service.

The guys are helpful and very friendly.

Slow service for not high quality parts but low prices

Good location. Sundays dont open till 9am.

Employees very friendly. Quick service.

They are great help.

Staff was very helpful

Easy to do business with.

Friendly helpful staff.

Tried to tell me that the I needed something else when I knew exactly what I needed.

Nice staff and service.

Stopped with a problem with my car, the girl working knew nothing. I wasted my time with the stop.

Basic auto parts store.

Superb

Most times I can find what I need for my car.

Kind, always helpful.

Fast service and helpful

Sold me metric line . In which should of been S.A.E. threads . Cost me more $ then it was worth . Ill never buy parts from them again

Fast and friendly

Slow service

Helpful

Not necessarily knowledgeable on how to fix things but they will do there best to help and get things Right

Friendly and helpful

Helpful employees

Right part, right price.

Fast service

Always helpful!!

Great service

Excellent service

Not very helpful

Its ok