I dont like Lowes or Home Depot!Lowes employees will point you in the directions of an item you are searching for, which happened to me at the Camp Creek store. I told him thanks, but gave him a look. As I was searching for nails, for my nail gun to finish the border on my basement floor, the guy came over and helped me. I was very appreciative to him for helping. Thus, I give the 5-star 🌟 🌟 🌟 🌟 🌟rating.I could have taken it away after waiting in the self checkout for 12 minutes!

I ordered a ladder with curbside pickup. Once I checked in to the spot the associate was there within a minute. Great experience!

Lowes is really convenient for me. Good price, good people and check out line is usually pretty quick. If you cant find something you can usually get someone to help you pretty quick

Hello my name is Ray and my experience today with Vernon Johnson was outstanding. I am a almost everyday customer with Lowe’s and I just wanted to thank Vernon for helping me making sure I had the right product. He went out his way to help me on multiple occasions when other employees didn’t ask me did I need help. Everyone who shop in Lowe’s need help. Thanks again Vernon Johnson for outstanding customer service!!!!!

Usually when I shop at Lowes my experience is pretty good, but my last two shopping and ordering experiences have been horrible. Ordered a Wall in Stainless steel oven and stove last year. We received the stove but never got the oven due to miscommunication between inventory and sales. Apparently the oven wasnt in stock due to Covid which we understood. We waited past Thanksgiving for the oven after being promised a delivery date. Canceled that order. We then proceeded to reorder this year the same oven and was told 10/23/21, once again we were fine with that. We then got a call this past Friday saying the oven would be delivered today. We were excited. Lowes was the one who called us and the installer. He showed but not the product. We have tried calling the store and the 1800 number and it takes hours to get through. This particular store is my home store and it horrible. Service is fine once you actually get someone but the communications for delivery and other services suck. When we finally get this oven we will probably no longer use Lowes for anything.

Travis was very helpful and followed all the way through with helping me find a lock for my air Bnb business. The closet needs to be locked. He stopped his conversation and brought me to aisle 4. His customer service was great ….

A lady helped me to check out when no one else would. If not for her this would be 2 stars. The products I was searching for were unavailable... I think. Either way EVERYTHING was strowed as if no one cared about the customer at all. No one in that department had any pride in their work... plumbing dept. What should have a couple of minutes actually took 10-15 minutes. The excuse should not be it like.this everywhere. I wish I remembered that darling ladys name.

Terrible place, always unorganized.. Never able to find help.. Employees leave dangerous and chaotic messes everywhere around the store.. Everytime i go to lowes i leave saying the same thing Whyd i waste my time even coming here... See photos of plumbing isle, the entire store is similar....

It was cool. We found what I wanted with no problem. The bathroom couldve used some cleaning, but other than that, it was shopping as usual

I placed an order here today for pick up 8 hrs ago and its still being prepared.....this is ridiculous. I called the store and the customer service rep informs me that the internet lady does these orders and shes currently at lunch ( its 7:45 pm), the store closes at 10:00pm! We must do better!

Lowes as a company is horrible when it comes to on-line purchases and customizations, installations. They are disorganized, unprofessional and incompetent. Its the absolute worse experience I have ever had. i am speaking of multiple items and issues. I kept trying to give them a try but no more. not after waiting 10 weeks for 2 $1500 customized doors to arrive and be installed. They take your money and then treat you like you are nothing bc they have your money. never again. i will stick with Home Depot.

There was a woman at the self check out area, older woman, she was rude, told me I couldnt get my military discount at those machines. I go to different Lowes stores in the area and never has someone told me that. Everyone was happy to get my discount. Its the way she reacted and her rude response. So inappropriate and unnecessary. Like I was making her job so difficult, like I was the problem. I was walking out to go to the main check out when she said wait and checked me out. I think she though about it, and realized I could go to corporate. I have served and almost lost my life and people forget what that means to be a veteran. Didnt even say thank you for your service. She was irritated that I was there to mess up her flow. I will not return to this location. Lowes please educate your employees on better customer service.

The two people that are supposed to schedule installations always arrive late, leave early, and are usually not helpful. Please do better...after charging us $75 to have someone come out and take measurements, we could never catch them working (yes, during store hours) to schedule the install. We ended up having Home Depot do it, because us working folks dont have months to keep chasing these folks to do their job. Really disappointing, a waste of time and money. And a lost customer for Lowes.

There was nowhere near staff in the store as well I was shopping for TV mount and wire mgmt, and there was one box that was open, missing parts and nasty. I shop in town and there was a clear difference of stock availability in an area with plenty homes. This boils down to mgmt, and leadership. This store was a ghost town as well.

IS INFESTED WITH RATS... GET THIS UNDER CONTROL THE CUSTOMERS NOR YOUR EMPLOYEES SHOULD NOT HAVE TO DEAL WITH THIS HECK NO!

Large variety. Find most items Im seeking actually. One stop shop for most things. And they even have a wide selection of appliances. Wide appeal I think to the public at large.However, for me Im seeking a bit more specialized trade specific type store that would probably bore not only the average person but most people. If I saw a store that sold specialized items even without the music that would likely be my home but to date Ive seen no such store.But this store handles my basic needs and probably a treasure to the average person.

Went 40 miles to this store to get a chainsaw as all surrounding areas was sold out due to the tornado in the area. We have trees down in our yard so I went to get a much needed chainsaw. Got home and got ready to get to work cleaning up from the storm. Opened it and realized the customer service department who took the return didn’t even bother opening it up to make sure it at least look new. It is coated in sawdust and has oil over the box and chainsaw. The chain is clearly well used and rough. They didn’t even give a open box discount. Beware buying here as they obviously don’t mind taking returns and reselling them as brand new without even caring the condition it’s in. Going to exchange it at a different hopefully better location.

Customer service representatives have absolutely no idea what they are talking about. Wasted an hour of my day there just for the service that they said they provided not to even be available. So useless and totally unacceptable.

We ordered a 7-piece patio set before Independence Day weekend to have a family outing. The furniture was delivered damaged, so no family celebration. We have tried for around 12 days to get the damaged furniture replaced by talking to Lowes many times on the phone. They keep saying that they will escalate the problem and call us within 24 hours. We still have not received any of those phone calls. Still no visible progress in getting the problem resolved. Worst customer service that I have ever seen!!!!

Went to Lowes about 815pm when they close at 10pm to buy a refrigerator...waited an hour for someone to help me. Finally thanks to the lovely ladies in returns I was able to order it. Otherwise I was going to leave and go to another location.

They have RATS!!!! Disgusting 🤢

Between it and its competitor Home Depot, Lowes will often have items that its other competitors will either have run out of or doesnt stock at all. A great store for all of your home wears and hardware items.

Horrible service. An employee paged for Me to get help in home decor three times that by the fourth time he was shocked I was still waiting. Twenty minutes wasted while the store has employees ready to say Thats NOT MY DEPARTMENT.

Very rude cashier. I asked for help with the boxes I wanted to purchase and was told that wasnt her department or job. When asked if she could send someone to help me. She informed the request and continued to check me out. Asked to speak with a manager who after 10 minutes never showed. That energy shows the staff its ok to do as they ease and lack customer service. Sad.

Lowes is much better and my visit was smooth and quick, so, I am satisfied with the Customers Services for now and I hope it remains as well.

My daughter just purchased a home and went to the camp creek store to purchase some stainless steel washer hose and some ducting for her dryer and we were having a difficult time finding everything and Lujaun and Ricardo stepped in and went above and beyond to make sure that we had everything that we needed. Thanks again guys!!!

I called four times and was on hold for a long time before someone finally answered and hung up on me each time. The fifth time I asked to speak to the manager. I was told he wasnt in the store.I decided to drive to the store. There were a lot of workers in vests walking around but no one knew anything about the sink/faucet dept. When they called someone, they never showed up.I left after an hour and went to Fayetteville where the older guy in the plumbing dept. knew where everything was that I needed.

I visit this summer store for a few home improvement.i found everything I need for a good price. (Recently quoted review from Last year).How do you go from a five star review to a one 🌟.! Thats exactly what happened to Lowes from my point of view. Customer service is everything. I went in to Lowes to purchase a door handle and I stood there for 45 minutes in the aisle asking customer associated after associated to assist me and no one every came. I also got tired and went up to someone and asked he shrugged his shoulder and spoke to and told me that I was in the right aisle which I already knew.So ten minutes after that I walked up to Travis voice my complain he shrugged his shoulder and replied do what you gotta do. Lowes Im so disappointed about that visit. It was so many associates walking by but no one took the time out to help. I have ate that that happened first time ever but it was a bad experience. Please talk to the customer service representatives at that location. One store can cause a ripple effect on the store chains. Excellent should be a main focus.

Not a great selections of Washer and Dryers combos. And pricey. Maybe wait for sales. They need to carry portable washer and dryers.

I ordered carpet on 6/13/21 and just got it 9/4/21. I have never in my life experience such bad service the carpet was ordered several times, no communication of when it will be in. Every time I call that location Im on hold for 20 min or more then hung up on. When I leave a message for a Mgr they never call me back. I hate Lowes with a passion and I will tell anyone who listen not to shop there.

Not much interaction with the staff just a quick look around. I was able to find some sand which I want to use in small parts of my garden and a variety of papers for the greenhouse.

This Lowes is probably the worst Ive ever delt with. I was supposed to receive a delivery for a washer and dryer from this store... I ordered ONLINE and the following things went wrong:1. They sold my products to someone else at the store2. The had me waiting for 2 months just to say that I needed to look for something comparable and that they would see if they could offer a discount (they couldnt)3. Lowes still has my money because apparently you need a manager to cancel the order and when I call they either dont answer or no manager is available. They say they will call you back but thats only 20 percent accurate.At this point I just want my money refunded. I was unable to wash clothes for too long. I ordered the same washer and dryer from Best Buy and its already been delivered and setup.

I bought a lawn mower 2 years ago. The handle broke off. Luckily it was before my warranty expired. I took it in March. Three times they told me they fixed the problem but it has still not been fixed. It is August 8th.they keep on giving me the run around. This is not the first time I have had problems with Lowes. Years ago it took them two months to get and install my doors. Go to Home Depot. They are miles ahead of Lowes.

For paint: just go to Douglasville. Stood in line for 40 min for vanilla colored paint. Should be simple, right.? Nope. Had to go to Douglasville and was in and out in less than 15 min with paint plus everything else I needed.

The appliance department was busy but the staff was patient and helpful.

Cashier on cell phone, lots of items not on shelves, disappointing service.

Short quick trip for garden tool. Pleasant experience

Cashiers were NO help at all, only self checkout available. The lady at self checkout was absolutely useless, didnt know anything, and finally referred me to customer service. Customer service was extremely unfriendly and ride, would not price match, and when I asked for the price match rules in writing, I was told to look online. She would not even give the VETERAN in front of me his military discount. This place is the worst Lowes Ive ever been in.

The employees in this store have absolutely no respect or care for customers. They literally keep walking and don’t even acknowledge you when you try to get their attention. One employee looked at me didn’t say a word and just pointed in the opposite direction. Managers of this store should have a conversation with their employees about this behavior. It’s disgusting and makes me want to only shop at Home Depot

Lowes is so well organized. Fully stocked. Merchandise displayed for customers convience.

My go to Home Improvement Store! Backsplash Installation

Keymaker was great! Good service!

This Company is Pittyful. Customer service is horrible. Corporate is Worse . No one is helpful spends $2000 and the product was damaged and im still fighting to get my stuff fixed . I have mold in my home and everyone is Passing the blame . DONT DO BUSINESS WITH LOWES.

Customer service was awful. The employees do more congregating than helping the customer. I passed many people who would not even offer to help me. I told a manager about this visit while I was in the store. Just horrible.

Always love coming to this Lowes, very friendly staff.

Hard to find help, however most of the employees I had an encounter were helpful. Quentin[I think] tall light skin , homosexual was very unfriendly and couldve been having a bad day. His rudeness was unacceptable and shouldve been addressed to a manner because this young man acted as if he disliked his job.

Visiting Georgia and I dont have my drivers license on me but I have multiple forms of ID to show my military status but Im listed in the Lowes data base so I was refused my discount and the head cashier was verbally abusive

Found what I needed and good prices

I was there to get a duplicate key.It was easy to do, inexpensive and worked like the original

Our washing machine made it though the worst of covid and was done. Tried Home Depot and everything I clicked on was out of stock. Went to Best Buy and it was a 2 week delivery. Then I went to Lowes Camp Creek and they had washing machines in stock and delivered the next day. The delivery men were very friendly and got the job done! Im a Lowes man now!

We purchased our LG Washer and Dryer two weeks before we moved into our new home. Our appliances were supposed to arrive on Wed, Aug 5. We called Tues, Aug 4 to confirm the delivery status. On the 5th, we were contacted at 9 am saying that our appliances were delayed and would be dropped off between 12:45 and 13:45. No one showed up. We contacted the logistics representatives, who were unable to get in contact with the driver(s) nor identify their location. We made calls to customer service until 21:00. Thurs, Aug 6, we went to the store with the concerns of our appliances not arriving. We were told that our appliances were not on the delivery truck on Aug 5, and one of our appliances was out of stock. An employee said that she would take care of it and bring both products to our house; however, she wouldnt be able to deliver it inside to the second floor. We were promised an installation crew on Aug 7. The appliances arrived on the 6 of Aug, with scratches on the washer.  On Aug 7th, no one from Lowes contacted us nor came to our residence. We contacted Lowes to voice our concerns about our issues and the female employee in appliances had a nasty attitude. We requested to be contacted by the store manager; however, we have not received any further communication from Lowes.

Javari at the customer service desk is rude and not friendly at all. I had a difficult return and he seemed bothered and annoyed before even stepping in to assist.My return was completed according to the associates but they were unable to provide me with a return receipt, which seems like a reasonable ask. Javari seemed frustrated that I would even ask for a return receipt. The customer service representative Izzy took a picture of the screen with my phone, but the whole process seemed a little sketch and I’m not confident that I will get my money back or the store credit I used to make the purchase.I didn’t think it would be terribly difficult to cancel an order that had not yet been delivered, but I should have know when doing business with Lowe’s to expect the absolute worst. Every time I attempt to make a rather large purchase at Lowe’s it’s always a headache.

Curbside takes forever, quicker to go in. Inventory in app is missing location information. Some staff is great, but most don’t care. I usually drive to a different location.

They are very slow and understaffed. I waited at the paint desk for at least 30 minutes and there were a lot of workers that I asked could they call someone to the desk. Guest shouldn’t have to wait especially when they see more than 5 staff not doing anything at the self check out just sitting there watching

Was not what I expectedDidnt have the plant I needed and didnt have the lawn lime I needed..Scotts lawn limeThey said they had the Canna Cleopatra plant there according to their website..Went there and they didnt have it..Which is why I primarily go to Home Depot when I need any thing for my home..I can always depend on Home Depot..Not saying Lowes isnt that good,however home is always up to the challenge though..Sorry Lowes.. I wont be back..

The store had the items I needed, and the staff was very helpful and very attentive and helpful. I will recommend Lowes to friends and family.

Love this place I can stay all day.

Give LuJuan(e) a special Thank you. He made our day. Really nice guy and works hard. Helped through the whole process. Now thats customer care.

If i could give the Mangement a negative 0, it would be the best suited rating. Customer service is very poor at this location with follow up and quality.Never make big purchase at this location

Items are easy to find. Cashiers are quite polite and helpful. Great experience.

The prices are too high I went to Home Depot, instead of the young lady offering a price match 😑 she lost the store a $300.00 sale....

DO NOT COME HERE. Horrible customer service. I came on a Sunday (the store was empty—barely any customers) to buy a storm door and waited for 45 minutes and had an associate paged 4 times!! I even had a manager paged and still no one came to the department. And no one ever came! Do not waste your time or money coming here as you won’t be treated well. Go to Fayetteville or another nearby location. They’ve lost my business forever. It’s sad because I live in the community but I definitely won’t be returning.

This stores new policy must be to never answer the phone. Customer service is pathetic. Management is responsible for that. A staff of people with NO knowledge of anything in the store,most of them cant communicate and walk around like zombies. Go see for yourself. Look for the blue zombie vest.

I know this maybe unfair given the fact that companies are having a hard time getting products from overseassea and short on truck drivers who drop off the products. Companies are having a hard time getting employees who stacked the shelves with the products. On second thought, instead of complaining i think these companies could really use a break.

Seems to be short of staff, probably need yo know already what you need prior to a visit. Other wise not a bad experience.

The employees were actually very helpful.

Great customer service. Outstanding !!!

The staff that works in this place is very lazy, they do not like to help the client. I was looking for some tools and they never helped me.

Amazing garden selection right now (this is not common). Customer service is still lacking (the associate wouldn’t even come out of the register shack setup they had). Prices though are sub-par Home Depot still is the better option.

Bondie was very helpful with the garden supplies I needed. Wonderful customer service.

Most of the employers have no customer service experience. Most of them go out of their way NOT to help. So sad!! There are a few who will assist you but a very few. I will be contacting the corporate office regarding my visit today. Not a good experience!!!

Fast unloading and very easy to get into

Not that busy. Fast lines and great service.

Just have to say that Chigo in pro services is top notch! The company I work for has been struggling to find material for jobsites. I called around so many Lowes in the ATL area and most did not answer or were not very helpful. It wasnt until I contacted this store that I found someone helpful. He got me what I needed and continues to go above and beyond for our company periodically checking in with me to see if I need anything else. He is extremely nice and a true asset to this store. I appreciate all he does to help me out.

Several employees at this Lowe’s have always been helpful and have come to know me and greet me as I walk in. I’m thankful for employees who making the shopping experience enjoyable!

The absolute WORST Lowe’s location EVER!!!!!! No one wants to work. Everyone has on a Lowe’s vest just walking around. I’m still getting the run around on items I purchased over a month ago (refrigerator and smoker). The only people that are working and help are the people in customer service. Their line is so long you just have to give it to God. I was supposed to FINALLY receive my items today. I received a called confirming my order would be delivered today between 12 - 4. Needless to say I did NOT receive my order. I called the delivery company and was advised my order was not delivered because it was not on the truck. I called Lowe’s back and ask about the status of my order. I spoke with someone who did not give his name. I asked him what was the fastest way I can receive my items. He continued to talk in circles as if I knew his system and software they use to obtain items from the distribution center. He eventually hung up on me. I guess he was frustrated by my questions. I’m the one that should be frustrated since Ive been with out a refrigerator for almost a month. SMH. I will still go to the Douglasville location where they truly believe in customer services.

I experienced great customer service while visiting this location two days in a row.They are very helpful and they have a lot of merchandise and are very knowledgeable.This location is very busy.

Getting in and out of this shopping center is a nightmare. The store isnt bad and the people are helpful

Every time I go in here, Im reminded how much I hate it. I dont think its necessarily this particular locations problem, persay, but its the only Lowes Ive ever frequented since its the only big box home improvement store around. My latest experience was actually one of the better ones, somebody asked me if I needed help (first time ever! ) and they actually had everything I went there for (not the first time, but Id estimate they have a 25-33% success rate . . . mind you not that they carry what I need, I usually check that, but that the things which Lowes says they do carry are actually in stock and on the shelves), although I did have to search through five bins since none of the sharkbite fittings were in their correct places). This success was quickly maligned by the fact that only one register was open, and I waited 15 minutes behind some issue they were having with checking someone else out before they directed me to self checkout, which I avoided since I had some bulk pipe which I didnt know how to scan. A nice staff never did then show me how to do ring it up, but other nearby staff members were vocally upset that my long pipes were in their way (part of what I tried to avoid by not going to the self checkout). Again, this was one of my better experiences, and I left vowing never to return. But when you have plumbing issues at 8 PM, you go to whats there. Other problems have included 1 hour waits for getting pine straw off the truck (not exaggerating, have the texts with my wife to prove it), having a washer take 4 delivery attempts before bringing us the correct model with no damage (I think it was ultimately 2 months late), and staff members literally getting into arguments with my wife. I just have no words. I left it at 2 stars, because at the end of the day, theyre at least here, in an under-served community, bringing us a wide variety of supplies at good prices. I want this store to succeed. I want to want to go here. But for my own sanity, I will continue to avoid it at all costs until every time I do end up here, I dont want to rip my hair out on frustration. Please, somebody do something. We need you. Or at least a closer Home Depot.

This location is not as helpful as the Fayetteville location. The gardening department is the only helpful department.

Prices are a bit better than Home Depot. But biggest thing is it keeps its inventory stocked better. The location where the wood materials are located. The accolades we way more friendly and helpful. Didnt seem like they just wanted us to leave. Better shopping experience over all

Usually in and out for little things like light bulbs, water filter for the fridge, etc. If you know where things are its good. Sometimes its hard tracking someone down for help, but they are helpful.

This place is a disaster. It took 15 minutes to find the right pieces of iron pipe because apparently they never go back and put things where they go. You have to just dig through every box to find anything.Its a shame the customers cant put stuff back correctly, sure, but its the stores job to clean that up sometimes also.

Always a pleasure. Great options. Clean location. Everything, everytime! Never disappointed

We love Lowe’s for all of our Home Improvement needs. Customer service and employees are kind, helpful and always communicative which is not the experience we’ve received at Home Depot.

The only reason I rated 3 stars is because before leaving the store a new hire named Norris whom was in training had some knowledge of what I needed. Prior to that I waited nearly 40 minutes for some assistance, I endured a rude associate that got an attitude with me because he asked me a question that I was there to get an answer for myself. Just not the best experience.

Staff act as if they are doing me a favor? Could not find the item I was looking for, couldnt find anyone to help, waited for some one to come after they paged them. No one showed! Left without purchasing!

Good customer service....had all products I was looking for....

The manger was angry because I needed my items rung up at customer service. I did not have my card so she had to look up. I told her I have problems with walking so it was to much to walk down to the register. There were to motor charts available. We went back and forth about me walking to another register. I said that is why I dont like campcreek. She told me not to come back. Home Depot has no problem looking up your account in customer service and checking you out.

Love their pine straw. Much better than the big HD.

Very poor customer service, no associate willing to assist nor do they care to. I asked several associate to call for assistance 40 mine later still waiting. Wow!assistance in the glass departmeal 35mins later haxe still shown up.235 mins later

The customer service at this place is beyond below average. The entire display included incorrect labels which was somehow my fault and I was instructed to pay a price that was listed no where. I would NOT recommend shopping at this particular establishment.

Great customer service and great prices.

Waited 40 minutes in tool world trying to get someone to help me get 3 boxes from top stock and after 5 pages for help from the cashier and me walking to customer service to ask for a manager and still no employees to be found so I moved and climbed that huge ladder myself and grabbed my own items down !!!! This store lost 3 large tool sales because no one would come unlock cages and they got mad and walked out.Making your customers wait that long for help and a manager never coming out when requested is ludacris!!!!The store was also in major disarray ! This Camp Creek Lowes needs some serious help in the management department or needs to be shut down !

Ordered curbside pick up. Super easy. Notified store by app, and process was completed in less than 2 minutes. BTW..this faucet with led light is fly!

I always get so confused here but (I wish I got his name), but he pointed me to the window film like he was pointing me around his home. Then he directed me to find the putty knives which were not in their section due to reshelving. He was a young black man. I approached him near the windows and doors. I spoke to 5 different employees that seemed as lost as me but this young man clearly knew his store. I wish that I had gotten his name but I hope you can use this to commend him on his unsurpassed customer service. People like him are so appreciated. I visited on 1/2 @ about 4:30p

Went to this store to follow up from Camp Creek location to see if I could get a top as the manager there said I could do. As I thought. They said to return the tote and buy one from them, 🤦🏽‍♀️ I should have. I have a tote without the top. Cool I got a discount 🤷🏽‍♀️. But cant store my stuff with a lid... Discounts are kot always worth the end headache. Plus I was going back and forth to deal with this. The manager could have did more for me as a customer.

Great place amazing people there to help you

Why does no one working here care about the customer AT ALL? Everyone seems so unhappy and over it that they could care less if you walk out and take your money elsewhere due to the total lack of of customer service. I asked for the manager and was told “they are in a meeting and won’t help you”.WOW.

Couldnt find what I was looking for, found an associate up front to help me out and she went and found what I was looking for brought it back to the counter and checked me out right there without sending me to the regular checkout section. Great experience. The website listed the location on the wrong isle and wrong bay but that wasnt something anyone there could fix.