I went to Hannah who cuts my daughters hair. Trusting she would do a good job on mine she did not. It came out so butchered and I didnt notice until I got home since she didnt show me the back. I tried to speak with management but they gave me the run around. When someone finally called me back they stated they could not do a refund but can have another stylist fix it. Why would I want another stylist to fix it if one of them is already incapable of doing it the first time. Management said they would get back to but I never heard back. Would not recommend.

They were super kind and understanding about my concerns. As a black woman with very thick hair going to salons has always been difficult for me. Either getting turned away or not getting the results I want. This was a different experience they really helped me and even scheduled more time for me.

A very well run salon! Booking is efficient online, and desk staff helpful when you need to make schedule adjustments. Prices quite reasonable for quality service. Consistency, and at last a hairdresser who listens! Small downsides: slightly cramped space for the number of people coming in/out, and parking situation can be a little intense.You will get exactly what you came in for here, though, on repeat visits, it just may not be a relaxed salon experience if that is important.Good job Ochoa.

I have been coming here for years! My hair is always done perfectly! I see Micheala T! She is so good at my color! It’s always what I want! It’s a fun environment and I always feel so much better when I leave!

I moved to the area 2 years ago and still made the 2.5 hour drive to my old hair stylist because I couldnt trust anyone with my hair. Well, I am glad I sucked it up and decided to try somewhere new. I booked with Sara. She was very informative throughout the process and worked with my extremely thick, curly hair. My hair has never looked so good! And the entire establishment is very clean and everyone was wearing their masks!

My daughter and I both had our hair done by Kate. Absolutely amazing job! We both left very happy with our hair. Kate was very friendly and knowledgeable about any questions we had. Will definitely go back.

So I went in for my haircut two days ago and I had this new girl named Stephanie and my haircut was 5 minutes at most! my hair is uneven on the sides and on the top and keep in mind i have a lot of hair and usually it takes 30 minutes she did not even cut my hair in some places! In addition i left the place with my hair dipping after she never even blow-dried it! Im very disappointed in how it turned out! Also keep in mind i payed 35 dollars for a job not even done! If u have her for guys hair I suggest not going to her.

Erika R. is FANTASTIC! Love the way she cuts my hair and is so sweet to her clients! Give her a chance and you wont be sorry!!!❤😊

I just got charged $135 for a basic dark brown color that was terribly spotty. I could have gotten better results with $20 in Sally products at home. Terrible job.

Staff is always friendly. They are diverse and always smiling. The environment is aesthetically pleasing and is emotionally healthy. It is a good place to go because they make you feel good about yourself even if youre having a rough time.

Gina makes me feel and look fabulous from the moment I walk in to the moment I leave

I see Mary and Im always happy. This is my regular place and I trust the recommendations etc.

Erika Relihan is a wonderful stylist and Im never disappointed!

Best salon in the area, very clean and following all Covid precautions to make customers feel comfortable . I highly recommend Maura! She’s the best and always gets my color perfect! Love this place!

Hannah was great!! She was knowledgeable and so sweet!! It was my first time there and it was such a great experience. Everyone was so mice and kind and welcoming. Some places I have been to the stylist are kinda snobs so it was great to be around upbeat people.

Incredibly clean, stations were spaced out, temperature checks when you walk in the door, and everyone wore masks. I felt 100% comfortable being there. It was the first time I ever got highlights and my stylist, Jenna Marra, was so patient with me and did exactly what I wanted - a very natural, subtle look. She absolutely nailed it. Would recommend 11/10!

Excellent Salon. My colorist is a gem! I have been a blonde for a while and moving from the South to the North I was unsure of what to expect. I receive so many compliments on my hair and now have a place to refer. If you haven’t had a Keratese treatment. Try it. You will get hooked. I have been getting them for years in the South. For me the treatment allows my very pricey hair care to work beautifully!

I absolutely LOVE how friendly everyone is. The front desk staff is always incredible when I go in and I love the fact they are following all of the necessary precautions. I was there for about 2 hours and I did not hear one person complain! Plus I love Kate Olson! One of the best people I know :)

We love Ochoa. My wife has been a customer for 20 years, my kids for all their whole lives and since Covid now I am too. The staff has our safety and theirs well in hand. And the quality of their work, the environment and the staff just goes without saying. This is the place to go.

My daughter and I both go here. We get our hair done by Kate Olson. She is amazing. My daughter gets a full highlight. Kate’s color skills are the best around. I just go for haircuts and her styling techniques are perfect. The front desk staff is so professional and helpful. The assistants are awesome. I highly recommend Ochoa.

Avis never disappoints! I always get compliments about color/cut/balayage. When you need an artist, I highly recommend Avis. Ochoas protocol in regards to COVID is second-to-none.

I have a great stylist. We have a really comfortable relationship, and she is so talented and knowledgeable on all aspects of her craft. I look forward to seeing her and trust her completely. The newly implemented process for keeping us all safe was also very comfortable. I never felt at risk .

The atmosphere throughout the whole salon was a vibe, very inviting, beautiful salon and clean. The stylists were friendly. My stylist Erika was an angel, very accommodating, explained and rexplained any questions I had about process we were going to do. I had a very emotional experience because I had to make a big change by cutting a lot of hair off.. I had not been able to brush through it in 3 months because of the previous damages by a different salon. It needed to be done and she truly made the experience and the process go as smoothly as possible. Super compassionate and I will 100% be back. My hair feels healthy, That was our main goal this time, pricing was less that what I was even expecting. Over all I am just so happy. I also got the eye lash lift and the process was simple and easy. I might go back for the tint but the lift just looks more natural so I’m unsure lol. Anyways, 10/10

Jenna M. is AMAZING! Fantastic stylist. Love her! Highly recommend her to anyone that lives in the area! She cuts and styles with precision to provide the best results, consistently. Ochoa has an awesome staff that always creates a great experience.

Very pleased with my end result, staff was phenomenal, overall just a very pleasant experience

I only wish the hair washing would have included some pampering and massage like I am used to from previous salons, but I loved my cut.

I went here a few days ago and got my hair done for a hair dying class by Lorissa and she did phenomenal. Its rare you find someone who can work with textured hair like mine and not mess up. She is the best!

I have been coming here for years. The staff is so nice, and I like the hair products. T. J. knows my hair and always makes me look fantastic. He is personable, attentive, considerate, and great to talk to. He goes beyond what is necessary in his service.

They have a wonderful staff! I love Michaela she is awesome! She always takes great care of me. I feel like a million bucks when I walk out of there!

Friendly and fantastic staff, prompt appointments. Long time customer and they are very safe now that everything is different for awhile.

I highly recommend Jenna M. to anyone who is looking for a new stylist! She has always done an amazing job with my hair. Even when I completely changed it up she got exactly what I wanted with cut and color! She has also helped me finding the right products for my hair. The atmosphere at Ochoa is excellent!

Avia did a great job! Staff was friendly and very careful due to covid. All around great experience!

Gina is always a sweetheart and on time. Other staff were nice as well. The social distancing set up made me feel very comfortable.

Stephanie was friendly and personable. She cut my hair perfectly and in a timely manner. I would highly recommend her.

Jenna M. was fantastic! I was very well taken care of. Any questions I had, she answered or brought someone who knew the answer. The atmosphere was very relaxing and was exactly what I needed. I look forward to my scalp massages every single time I’m due for a touch up. She’s a 5 star stylist!

I’ve been coming to Ochoa since I was in middle school and not that I’m grown and living over an hour away there is still no one I trust more with my hair than Jenny at Ochoa salon. She knows exactly how to cut my thick curly hair so it looks exactly how I picture it every time. I will never go anywhere else.

Deena is the BEST and makes me feel 100% comfortable at every appointment. She always gets me in and out without compromising the level of service shes given me for years.

Reopening day! In addition to the FANTASTIC experience and results I always receive from my stylist Gina, the salon is within compliance with the mandated regulations. Temperatures were taken from each client prior to entering the salon. Stylists called clients who were waiting outside. Disinfecting tasks before and after exiting the seats. ( limited seating due to 6 distancing) All personnel wore masks and face /eye shields. I used the salons app ( Mind/Body) as my payment method. Definitely a much overdue pleasure to see everyone! And FYI: no blowdry services and recommend bringing cash or Venmo for tips. All in all, an extremely pleasant and safe experience! Great to have you guys open!!

I’ve gone to Ochoa for a while now and enjoy my experience each time. Very clean and super nice staff! I’d recommend to anyone. Depending on what you get it can get a little pricy, but worth it.

I went to Hannah today to get my hair cut and she did such an amazing job. Shes professional and is very knowledgeable about what she does. I have had alot of different people over the years do my hair and she gave me the best experience and haircut! I fully recommend her! ...Jessica s.

I really wanted to love my experience in this salon. Been a high end salon I guess my expectations were hi. I came with my daughter, both to get highlights and balayage. My daughters hair was dark, so the stylist (Maura) did a test on a piece of hair. I was expecting the stylist to come back to me with the results, my daughter is only 13 and Im the one paying, put she didnt. She decided that she was going to remove all the dark out and put a color in. She never spoke to me not even once about anything. She also decided to give my daughter a $30 dollars hair treatment with out my authorization. I look to the side and she was cutting my daughters hair, there was maybe like 1 inch in the ground witch cost me $50. My daughter left the salon with 3 different colors on her hair, worse than when she walked in. That whole thing cost me $240. Now she doesnt want to go back to get it fix. If you going to charge people this much money, make sure you have stylist that know what they doing. My experience with Lisa was ok. She was a nice lady. I wanted to do a balayage, she told me to do highlights and she was going to melt my roots because I really dislike the line. The color came out ok, put I have lines from the highlights. She didnt do a good job on melting my hair. Witch I new it was going to happen when she didnt bring me back to her station and started placing color on top of my head while sitting in the shampoo bowl. My total cost for this horrible experience was $410 +40 tip.I really have to say. Im a manager of hair salon. We only do hair cuts and we only charge $18. Sorry put been at the lower part of the scale we do a better job.A little disappointed on the salon appearance. I thought it was really fancy inside, bouy I was wrong. Stations dont look clean and floors a dirty. I think there is better places out there for a better price.

Hannah, Hady and the rest of the staff have continued with their awesome professional and friendly service throughout this challenging time. The salon is a clean, safe place to go and everyone does a fantastic job.

Excellent staff from front desk to stylists! Love the vibe there. Upbeat and pleasant. Everyone is willing to help. Hannah M. is awesome, have been with her for years!

I have been a client for over 25 years. TJ is my stylist. He is punctual and his quality of work is way beyond words. He is witty and can talk about any subject also I admire Margaret for her professionalisms. There has never been a time when I have been there getting my hair done. and she comes over to me and asks me how I am doing. Her two boys are also great.

Very pleasant customer service. Definitely will return. Very happy with finished results.

Clean, friendly staff, up to date hair care products and most stylists are knowledgeable on modern hair styles. My only dilemma is that it is a very expensive salon. I have their app and it doesn’t function properly. I could never book anything through the Ochoa app, get an error every single time. Wish they’d fix it for me. I use to go more frequently until the prices kept going up. Forever committed bc I am terrified of changing stylists lol. I usually always leave the salon happy though. The only reason I took one star away is bc of pricing. It isn’t affordable for everyone.

Ive been a client of Maura Halls since 2016 when I moved to the area. Being a blonde, I am very picky about my color, but Maura has never disappointed me. Her eye for color and style is unmatched, and I would recommend her to anyone looking for a new hair stylist!

The best place to get a haircut in Western MA without needing to drive to Boston or NYC. TJ is who I usually see and always does a fantastic job and always great conversation to go along with your visit. Cannot recommend this place more.

Jenna M is not only an incredible stylist, but is also so personable and sweet to be around! She is the only stylist who has been able to transform my blonde hair into exactly what I want! She is so talented with coloring, cutting, and styling. She has also assisted me in finding specific products at her work that are suitable to my hair needs. Jenna’s work amazes me every time I get my hair done and I would HIGHLY recommend her to anyone!! Ochoá is a relaxing environment and everyone is very friendly.

I have Been going to Ochoa for over 20 years, and I would not go anywhere else for services for my hair. They are great, and TJ is the best

Deena is the best. My lashes are Wedding ready. Professional and sweet.

Im not very trusting of hairdressers and tend to do my own hair (i know, i know). I decided to give this place a try after hearing so many good things. Im glad i did. Annie did an excellent job on my cut and color. Very honest, but also listens. I didnt cry after walking out, and i got 7 inches cut off! A very busy and noisy salon (think cafeteria loud) and yes, there is hair on the floor...its going to happen. Im so glad i found my new salon!

TJ has been doing my hair for 16 years. He’s extremely knowledgeable and does an amazing job every time! Wouldn’t go anywhere else :)

It was a last minute appointment they squeezed me in and my hair dresser Stephanie was awesome! She did everything I had asked and even more, I definitely will be going back again!

I don’t have enough good things to say about Ochoa, and especially stylist Jenna M. I’ve been going to Ochoa for over a decade, and there isn’t anyone else I’d trust with my hair!! Whether it’s styling, coloring, or cutting; they can do it all, and they do it all WELL.Jenna M has been with me through every hair stage I’ve ventured through, and somehow kept my hair healthy the whole way!! Can’t recommend her or Ochoa enough!

Hands down the best Salon and Spa! Ochoa Salon & Spa is doing an excellent job keeping everyone safe!

I have been getting my hair done by Avis for a few years now and I’m never bored with my hair when she gets done with it. I’m not a spring chicken anymore but no matter what length or color it is, Avis always makes my hair look fresh and sassy. She takes time to discuss what I have planned for my hair and makes it even better! Sometimes I have no real direction but her recommendations and the outcome are on point! I’ve thought about going somewhere a little less expensive, but when you find a stylist as talented and innovative as Avis you stay!

Ochoa salon is the best salon I’ve ever been to. Jenna Marra is amazing at what she does. She is so talented and I wouldn’t trust anyone else with my hair.

Disclaimer: I never trust hair salons. I tend to take matters into my own hands rather than trust yet another person who says they know what I am asking for. But that aside It was time I for a much needed life change and Kelly was just the person I needed in my life. Not only was she super talented but she really took the time to hear what I was looking for and put it into the best haircut I’ve ever had in my life. The atmosphere was super comfortable and the staff very kind. I highly recommend you go check out Kelly i will be going there from now on.

GINA B is A-Mazing. Check her out.

Literally the best hair cut and color I have ever had (i have gone twice now) - Maura is the best ever, shes super down to earth and just works wonders with hair! Her cuts are always perfect and she recently colored my hair too... I gave her very little direction and my hair has NEVER looked better. Even had my fiancé go for a cut, he just was a walk in, but his hair was so awesome after. We both loved the hair wash, scalp massage is so relaxing. I just love this salon. Its super cute inside and every single staff member goes above and beyond to make their clients happy and comfortable. Ive been working with a manager, Miles, to book my hair and make up for my wedding with Sarah, and they have made it so easy to work with them. I cant wait to continue to go here. Ive finally found the perfect place for my thick hair! I was recommended here by someone I work with and its just the best suggestion. Try this place out, you wont be let down, especially if Maura does your hair!!!

Jennie P was awesome. She was friendly, confident and did beautiful work!

First time going here and I was very pleased with my hairdresser hannah M. She was very nice and did a great job. Did exactly what I wanted. Very happy with her and my hair.

The best salon in Western Mass!

Feel bad but after paying $70 for a Mani/pedi I felt over charged for very basic service. I expected a little luxury or something. It was basically taking off polish, min clean up and repainted. Staff was friendly, just expected more for the price (soak, oils, something).

Jenna marra is always perfect. She knows what cut and color is most flattering for my lifestyle. Always a job well done!

Ive been going to Ochoa to get my hair done for many many years (along with my boys now too). Ive always been very happy. I have really curly hair and Heidi has always been able to tame it, not cutting it too short because anyone with curly hair knows, it takes years, not months, to grow out a bad curly hair haircut! I also recently had my first facial (HydraFacial) in over 20 years. Katy did such a great job! I will be back again, before another 20, to have another. I was very happy with the results.

Becoming extremely expensive

Clean salon, extremely professional, exceptional service and a great cut.

T.J. has always been there for me. The establishment is following the protocols outlined in covid phase 2 : Temps, masks, no waiting area, etc.

I see Gina for my hair. Shes amazing! She always cuts my hair perfectly!

Been going to Ochoa for over a decade. NEVER had a bad experience. Got my hair cut for my wedding there. Brought my siblings and brother in law there to get cuts for their weddings too. They never disappoint no matter who you see.

Went in for a mens haircut and had a great experience. My stylist Rachael was excellent, very communicative and gave good recommendations. Liked that pricing was transparently listed on the site by stylist, and while Im sure you could find cheaper Id trust the folks here over a chain barber shop any day.

I had a wonderful haircut with Jen about 2 weeks ago...

Worst customer service, awful stylists, everyone has attitude. Disrespectful staff, I would never go there again. No one cares for staff needs. Dont waste your money. Next time will file grievance with BBB

I went in to Ochoa in East Longmeadow is a walk as soon as they opened. I had gone to a salon last night that had colored my hair and the roots turned orange... luckily Ana had several hours to work with me to fix the mess from the previous salon. She was informative and conscientious. She spoke her thoughts out loud and included me in the plan. She was very thoughtful about her approach. She was really amazing and not only got rid of the orange but made my hair look and feel better than it has in a long time. I cannot thank her enough. Not only that, the entire time I was at Ochoa I felt like a queen.

I recently went to Ochoa as part of a bridal party, for an up-do -- and Krystal did an AMAZING job! Normally, I hate up-dos (especially for a wedding... #hairspray4dayz), but Krystal gave me a super natural, loose look that I absolutely loved (AND it lasted all night). I got so many compliments, and would love for her to do my up-dos for every wedding Im in! Plus, their team of stylists and management are all professional, friendly, and accommodating. Not to mention they have a beautiful salon! Thanks again for a wonderful day.

Been going here since I was 8 years old. Love it!

Jaimee and Erika are great. All of my girls have had the best experience with both. We drive from Boston because they can be trusted to do an excellent job. Thank you for all the years of great customer service!

I brought my daughter to the salon for a haircut. We met with Steph. I was so impressed with how she handled my daughter who is on the autism spectrum. She was patient, listened to her needs and wants and spent over an hour cutting her hair! I cannot say enough wonderful things about Steph!! Thank you!

The receptionist named Abbi was absolutely amazing!!!

The staff are pleasant and inviting. Quality service.

I have to laugh when I see people posting on here that the prices are transparent. I went to Ochoa expecting to pay for my balayage coloring around $106. I left Ochoa paying close to $300 frankly $294 to be exact. I could barely believe it when the woman said that price. And to add insult to injury the stylist was unable to perform the color that I was looking to get done. Frankly this was a GIANT waste of money. I will not be returning and will be turning all of my friends to different upfront salons. What an absolute waste of a space. If i could this would be zero stars.

The best hairdresser is erika relihan

Ive been going here for a while now. Christina f. Always gives me the best cut. Ive never gotten one that I didnt like or couldnt do myself. Shes amazing.

Kate is awesome, great place for a haircut

The team at Ochoa’s was friendly, knowledgeable, and talented. The HydraFacial was incredible, as was my blowout and makeup. Will definitely be back! Thank you!!

Avis is an amazing stylist and I can’t recommend her enough! I always leave Ochoa feeling beautiful - thank you Avis!

Never again! Had a massage awhile back and staff decided it would be a good idea to vacuum right outside the massage door, banging into the door several times. Were they really that clueless or did they do it on purpose? Massage therapist was good but shes not there anymore. My friend used the hydra spa and said it was dirty. Got a manicure here from G and my 9 year old niece could have done a better job. Tried contacting management first but never heard back so heres my review. Poorly managed, some staff have snooty attitudes, and spa service was very bad.

GREAT HAIR ARTIST!! CLEAN, FRIENDLY ENVIRONMENT. GREAT PRODUCTS. GO UPSTAIRS FOR YOUR MASSAGE. / NAILS. GO FOR ALL DAY PAMPERING!!!

Great place to go to feel good about your self. My hair is always done the way I like it. Very friendly.

The place has hair all over the floor and everywhere else. Its not kept up at all. Will never go there again, my hair looks terrible with white hairs on my left side that I guess missed the hair dye. Cut is awful, the girl wouldnt listen to what I wanted, just kept talking over me. Will never go there again 😓😖😟

Great people and services!

Professional, welcoming with very talented stylists

I didnt have an appt today but really needed a haircut and was lucky enough to snag a wonderful haircut with a great stylist, Erica. I highly recommend Ochoa Salon.

Great salon! The staff is always friendly attentive to customer !

Got a great haircut and very friendly staff

They are very nice and professional cuts

Great service ...really will be coming back ...my hair dresser was kit..shes great...

Best hair stylists in the area! Modern and very clean establishment