Our small biotech company is fortunate to partner with Net Friends for the last several months. They have a long view strategic vision to offer, and a very responsive and expert help desk that is great on finding solutions for a wide range of issues that can arise. They are certainly a cut above anything we have seen in the past and we hope this type of service continues.

Our company moved into a new facility. They assisted us with moving all our IT side into our new location. My computer seemed to have the most issues after the move. The folks at NetFriends stayed on top of the issues until the found a resolution for every single one! They kept me updated on the status the whole time. They were diligent, communicated well and were very persistent in figuring out the issue and resolving it. I cant thank them enough!

My relationship with NetFriends started as an employee, and it was so great that when my career took me in another direction (out of state) I came back as a small client. If youre a sausage maker, you only buy sausage from your old shop if you know how good it is and whats in it, and I think that is about the highest praise I could give to this organization. There are lots of companies out there who are happy to take your money for services, and probably do an adequate job, but there arent a lot of companies that will treat your interests as their own and advocate for your implicit needs the way this team does. Not just the things you know you need when you call, but also the next few steps you didnt know you needed. And thats probably why I wont ever be in the market again for IT services, because Im good to go with the team I have at Net Friends.

We outsourced our IT support to Net Friends several years and couldnt be happier. Theyre responsive and helpful. We always feel like they know us when we call or email for support. We just finished a major IT project (migrating our server to the cloud), and it went off without a hitch.

Net friends has helped solve my computer issues in a timely fashion! Manny is always very nice and helpful!

Our partnership with Net Friends has just begun, but weve had a great experience engaging with them and the technician that was deployed for our first engagement was very experienced and friendly, so weve already had him out for a second visit.

Our office has had Net Friends as our IT for a number of years. If you need a great company to take care of your IT needs they are the go to people. If there is an issue the response time is very quick with knowledgeable people ready to help remedy the situation. We had a set of unfortunate things happen with a Windows update and within a very short time we had a team working on the issue. At all times they kept us up to date, had solutions and kept us running. Our office highly recommends Net Friends you will receive great care from professionals who know technology. The BEST of the BEST!!

Net Friends has been awesome to work with. Every team member is very professional and so knowledgeable. You cant go wrong by choosing Net Friends!

My employer started working with NetFriends to manage our IT needs. Its been a pleasure working with Will, and others on their team. They are quick to respond to emails and phone calls. I appreciate their follow-up as well.

Since around the late 1990s, Netflix has provided me with excellent service. My needs are promptly addressed and cheerfully resolved in a timely way. Thats why I have remained an unfailingly loyal client. .

I am an employee for a company that uses NetFriends as their IT experts and it honestly makes things run so smoothly. NetFriends are always a call away and they will keep in contact with you until the problem is fixed. They are wonderful people!

I have had to call upon NetFriends for several types of computer security problems, and they have handled them all with skill and efficiency! I trust them completely.

I’ve had the privilege of working with Net Friends only remotely and the response time has been great, assistance very much on point.

I cannot say enough great things about Net Friends! They got us through a ransomware attack and continue to help improve our business operations. Everyone on the team has been wonderful to work with!

Weve used Net Friends for multiple years. Theyre thorough and provide excellent documentation of their results - both an executive summary that can be readily shared as well as detailed technical findings. They ask questions without being pushy and are excellent partners who want to help you get what youre asking for as well as what you need.

NetFriends helped SAFEchild completely update our IT world! They are always responsive to our needs and completely professional!! Highly recommend!

I highly recommend NetFriends for all your IT needs!

Awesome Team!Everyone is super nice and very accommodating.

NetFriends helped us get our networking infrastructure stable and we are so pleased with the result! We were promised that they would transform our network, ... into something that’ll be as reliable as the sun coming every morning! and I thought to myself, Wow! That is a pretty tall claim! Im thrilled to report that they fulfilled that promise! We are 3 months out from when it was installed and sure enough, it is as reliable as the sun! The team was really great to work with and they were very responsive throughout the process. They even listened to our specific needs and offered solutions that work for our small business. To top that off, they have great technical support in monitoring the network on their end to help make sure that issues that arise are fixed before they are major problems on our end. While there are many qualities that make NetFriends stand out amongst other tech support companies, the one that I really appreciate is that they are able to explain technical concepts in simple, easy to understand terms. We will definitely be working with NetFriends for a long time to come!

Working remotely, tech glitches are a big inconvenience, and I’ve used NetFriends multiple times to help get me sorted out. They are always responsive, efficient, and courteous. Some of the best customer service I’ve ever had from IT support folks!

Great response time and “manner”.

As head of Quality for a medical device manufacturer in the RTP area I have utilized Net Friends for IT support for just under 10 years. Without exception they have been great to work with. As anyone who has been down the road knows, IT issues can be challenging. It is reassuring to know that I could turn to a technically capable and responsive team such as Net Friends. Ah! Lest I forget: Net Friends always has a positive attitude and is willing to respond with a priority commensurate with the customer needs. I highly recommend them. (I would have named some of the great resources such as Will Roberts but I didnt want to overlook the any of many who have provided assistance.)

NetFriends is my new IT consultant. I set up the account and recevied help on the same day. Everyone with whom I spoke was professional and very friendly. Great asset. Great company!

As a new employee, its very welcoming to me, helpful as well. Always professional, tolerant and helpful every time I call.

They are prompt and efficient. Great Service!

Everyone there is so professional and, as important, patient!!

Net Friends are consummate professionals who are always quick to respond to our needs and are committed to seeing whatever problem were having through to completion. In our experience, this has often ended up in professionals going beyond the scope of what is traditionally provided by IT or tech support to make sure we have everything we need to perform in this rapidly changing digital environment. As a small company without an IT department, this reliable and thorough support has been invaluable. Thank you!

Net Friends has provided our offices IT services for as long as I can remember. We have never had any issues. Every professional Ive interacted with has been knowledgeable, kind, and quick to help resolve any issues. We love Net Friends!

NetFriends is quick to respond and quick to resolve problems. Friendly and personable service.

Excellent IT service.Weve used Netfriends at our Emerge Pediatric Therapy office for IT needs that extend outside of our offices understanding from networking issues to resolving issues with failed hard drives and such. Theyve been truly valuable in keeping us up and running when theres issues that we cant figure out on our own and very knowledgeable about all things computer related in terms of helping our office with compliance stuff. They can help you out with your office IT needs.

The service team and the IT expert who came to fix the issue (Mr.Mike Spruill) are fantastic. He was very efficient, and helpful to fix the problem I had, even that required for him to visit our office twice. The team really provided their best service than I expected. Great job and keep it up!

I have been a user of Net Friends for over 8 years and they never disappoint. They always have a very quick response, and their knowledge is top notch. I would highly recommend this team of professionals.

Our staff and I have been so pleased with Net Friends and we have called you guys “life savers” countless times! Net Friends’ responsiveness and follow-up with each and every question, no matter how small, is outstanding. I think it’s safe to say that our company is going to stick with Net Friends for a long time!

My experience with New Friends was very pleasant and satisfactory. They responded to my call very quickly and the technician was very knowledgeable and was able to solve the issue with no problems.

Net Friends not only is always capable of taking care of our network needs at the school, but their approach is truly friendly giving us a sense of importance as more than just a client, or an invoice. We are partners in education to provide the best environment for our success meeting the needs of faculty, students, and administration.

NetFriends has always been able to quickly resolve any computer issues we have had at Sew Fine II. The staff is knowledgeable and easy to work with!

We have been approached by other IT service providers but we are so happy with Net Friends that we would not even consider switching. We are a small company and we feel like Net Friends is part of our family. We can reach out to them anytime and they respond right away. Hooray for Net Friends.

Mike Spruill from Net Friends helped me re-connect my laptop to the lab server. He is very professional, responsible. and efficient. Thank you, Mike. Thank you, Net Friends.

Net friends were very professional and helped solve our issues very efficiently. Looking forward to the continuous support of Net friends thank you for all the hard work and dedication to your craft.

Everyone is always professional and when I call for help, the service is great.

I have been a long time customer. like three decades. Net Friends invariably comes through and figures out and fixes whatever needs fixing.

Net Friends stayed on the phone with me until the problem was solved and I had assured myself all was working correctly.

Very responsive and my problem was resolved within 24 hours!