The lady that delivers the mail in our Shenandoah neighborhood is a lazy postal worker that only delivers the mail when she wants to. We live in a culdesac. We park our cars on the street. She complains about the cars parked out front. Do we have to park our cars at the post office to make easier for her. Her job is to deliver our mail. She was arguing with another lady and told her when she pointed her finger at our house and said they are not getting their mail either. Why is she even working for the post office. Do your job!!!

I have never had any problems with service or friendliness of the staff. When it has been really busy, they move as quickly as they can from one customer to the other.

Always have had an amazing experience here. We send out alot of packages. The staff is amazing and very fast. I dont understand the bad reviews. Especially during a pandemic where these people have done so much. God bless

HORRIBLE!!! Manager Stacy is RUDE as well as her staff. Mail delivered to wrong address, mail found in yard. They can never explain why Mail wasnt delivered.

Friendly, knowledgeable staff. Outer lobby could use some cleaning, but I would come here anytime.

Envelope with confirmed signature was delivered without being signed for. Left in mail box. What a joke.

If I could give them no STARS I WOULD. 1 is hella generous. This post office is the worst. Ive had more problems because of my occupation getting my mail resolving problems.. they have a bad attitude. They dont follow instructions. Management is no better its so frustrating that Im changing my address being inconvenienced then rather keep dealing with this office. Being a former postal employee.. I understand the rules and how it works. They will Jane you cursing

Great service from both of the young men inside. Took care of me and exceeded my expectations.

The manager is extremely rude. I cant comprehend how someone so unprofessional can be a manager. I gave her my package and she yelled at me with major attitude that she cant give me a receipt with no explanation whatsoever. She must hate her job and seems miserable. Worst USPS ever!! Go somewhere else where they will treat you with respect

This is the rudest and arrogant group of workers, I use to the term lightly. Go through line and told I needed to fill out an additional form. Went back to find the form filed under the wrong box. Then going back to the back of the line, I am told I needed to go outside because they had met there limit of 10. I had never left the room!!! No one else had entered? I left the building. I will go to Grand Prairie. I will speak ill of this place at every opportunity.

Postmaster doesn’t care about her residence. I had 2 packages go through this facility out of Denver and only received one. They don’t return calls, emails or even show any care about your belongings. Please use FEDEX or UPS. They are cheaper for a reason. Also put insurance on EVERYTHING !

The staff I have ever experienced in a post officeThe master of this place told me they don’t get paid to handle UpS mail to a P.O. BoxGoing to move my mail!

These employees go through your packages! And have the audacity to tape it closed as if it was damaged on arrival! The postmaster is incompetent to say the least ! Avoid this post office if possible because there’s a ring of thieves that work here which is sad and pathetic.

The old men there have a bad attitude.

CORNELL was extremely helpful and nice. Easily walked in and was able to mail a package without any issues. Thank you Cornell. You make this USPS location shine.

This is the worst post office I have ever set foot in by far. The staff are rude and mean, They’re not helpful at all and it’s a little stinky in there (possible because of their behavior).

Never can get anyone on the phone. Giving wrong prices for services.

We have to chase down our postal carrier to get packages because theyve started delivering at odd hours. They shove packages that fit through the slot with no concern. Several of the workers are very rude and dont seem to care that missed deliveries affect my livelihood. We have complained to the postmaster and she just gives us attitude and sends is away. No wonder USPS is going bankrupt. I will use UPS whenever possible and do what I can to report this horrible location.

Is there a reason why I mailed my Mothers day cards from my community mailbox on the 5th but my people didnt receive their cards until the 12th, after Mothers Day. Some were local/some out of state both received on Tuesday after Mothers Day. Is the post office short staffed or did my carrier not remove from the mail until late? Just asking. Im going to be neutral/try again.

They care about you and will help you solve problems. Linda is the best and is always willing to help me figure out what I need to do no matter what I am mailing. Favorite post office so far

This people are rude AF!! It’s plain ridiculous that they are getting paid to treat customers as bad as they do. It’s not just hit and miss either. They are always rude and disrespectful!! The US postal service needs to look into this!

Does not bring packages on time when it says it is out for delivery and one of my packages came crushed.

I got up this morning to go to the post office and let me tell you this place need new Employees the 2 employees that were there at the time that I was there They are rude They are no help have me a hard time for no reason i got there at 9:00 and left at 9:45 on Tuesday 20th 2020 I am very disappointed and angry

This morning when to drop return item and this 2 woman working on front desk really really bad customer service lady manager as well

Attempted to use telephone for service question. Impossible!Mail is on hold, but unable to retrieve it. Would like neighbor to do so.Would like directions on what documentation is needed by my neighbor at time of mail pickup.No one to speak to, no relevant information.Hold time between 45 and 55 minutes.Telephone options are too numerous and to few persons available for a quick response to your customers.

Just throw your mail in the direction of where you want it to go and itll be about the same result. This place never has materials and the staff acts like this is normal. Always a waste of time in the long lines

Giving 2 stars because I believe the employees in the office are grouped with the ones who deliver the mail/packages. ... That being said the office people are fine. They are mildly friendly and work at a regular pace earning a wage... Nothing more, nothing less. On the other hand, when receiving mail and especially packages the carriers are HORRIBLE! They leave your packages outside and dont bother to knock even if you have a LARGE sign to knock and NOT leave packages outside. Just rude and inconsiderate of people and their protection from theft..... Same go for the mail. They seem to enjoy seeing our mail and packages destroyed or stolen, why else would they leave it in bad conditions and not even attempt to give a knock on the door or follow directions. Ive lovedin 2 different places in 75137 and this is my experience... TERRIBLE

They got lucky what I order wasnt glass. Literally 5 minutes ago a package was deliver. No door bell rang and the box was drop. I have a pretty good size house and I was at the far end I was able to hear my box being drop to the floor made a good loud noise.

I visit this post office more than once a month for business. Everyone is always friendly and helpful, even the customers I sometimes wait in line with. One of the employees even resembles Bernard from Westworld and had the same soothing manner.

They are stealing Packages and nothing is being done about it !! How was my package out for Delivery Friday morning Friday evening return back to the post office then the lady scan it back in for pick up . I go there the next morning . For my pick up . Well they can’t find my package this is the second time and the post master will tell you to call insurance . Who can you call to report this problem ??This post office should be close

As far as delivery of items I ship out, they have done very well. Out of 154 shipped over the last 3 years, not one has been lost by this post office. (I work in Downtown Dallas, and the mail service there loses letters daily)The delivery drivers do occasionally deliver items to the wrong address here in my neighborhood, but I have called before and they were able to GPS track which house it was delivered to.

Worst postal service in the area. Customer service is non existent, always delays whether picking up in person or delivery!!! I recommend shutting it down, but of course someone always has a need for BAD service!!!

Cornell was being difficult in the beginning because my mom has 2 last names and after we proved that my moms name he then made more difficult by asking proof of address which we had to back to our home and to get a piece of mail to prove it

This PO is great! I often have to take packages here & stand in line for an acceptance scan. They are always very polite and helpful. A different post office delivers my mail & the carriers are great but you are out of luck if you need to interact with anyone there. So I really appreciate the Duncanville post office. 😊

Would suggest not to use Visa/Debit ATM cards since there have been many claims that bank accaunts have been emptied. There has been a order to check and investigate. Just a look out If possible just use CASH in you purchases. It is sad that lazy people are so disconsidete and get money the easy way. We take it very seriously. If you are going to use your card, please protect your PIN people that work here are not ALL decent but investigations are taking place. Please be patient.

Mail being delivered residentially after7:30 p.m. and twice in 10 days no delivery. 36 minutes on hold to speak to an agent. Really?

Im sick and tired of this post office, i order a large amount of packages all year around because 95% of my shopping is online. I have lost count of how many times they have lost my packages or leave me someone elses mail. They need to be more careful with what they doing. This is VERY frustrating. There is other people getting for free what someone else payed for. 😠

This place is a joke! By far the WORST post office in the area! There are NEVER enough clerks and they can NEVER get a priority or express mail letter envelope delivered on time as promised. This is the 2nd time I have used this post office for an express mail letter and I paid $22.95 for it to be delivered the next day, as promised, and it arrives 3 days later?!?!?!?! That was my rent in that envelope and now my property manager charged me $55.00 for being late, which I am NEVER late on my rent. I will NEVER, EVER use this place again!!! I will continue to use Southlakes post office because at least they have competent people on their payroll who make sure the mail is delivered on time!

Worse post office ever. Lines are always extremely long, and only 2 people waiting to assist customers. They really need to invest in at least two more workers and someone else to handle door tags pick ups.

Sent my package out, without scanning it in. Cant track the package. Just do your job!!

Weve used this post office for 16 years. Service has always been courteous, and lines usually have been minimal, though there have been exceptions. The problem is that this post office is located near an organization whose members send out hundreds of stamped letters per individual per quarter, these people want commemoratives, and it is frequently short of such stamps. This branch has complained to USPS, but cant get any action, because Duncanville is thought of by the powers that be as a bit of a podunk. So if you want special stamps, either get them online or go to Cedar Hill (Beltline near 67).

Always polite, but understaffed. Usually just one person on duty, but that person will be very helpful.

Slow in operating and the worker are not friendly, they always behind and have long line.

Friendly staff yet they didnt thank customer no one smiles or stay hello 😗

Slow, rude employees, only 2 sometimes 1 postal worker at counter on weekends. (Ridiculous)

Friendly staff, big parking lot

Very nice, very fast, very friendly.

Wonderful and effective employees.

The mail carrier in my hood didnt deliver my package to right address, or something. The post office said it was nothing they could do about it. I have eat a $84 package, because of their incompetence. I see why they get shot up ....

This post office is the worst Ive ever dealt with, rude staff and horrible customer service

Packages lost one and delivered another one to the wrong address - very inefficient!!

Very rude, hang up my phone when Im still talking, lost package once.

The Postal Master is EXTREMELY rude!

Very friendly

Great

735 W Wheatland Rd, Duncanville, TX 75116. Today September 6, 2018 at approximately 10:15 am. at this address one of its delivery men. It is parked obstructing the handicapped parking. I post some photos. So that they realize who he is, after I finish delivering correspondence. He parked up ahead. Same obstructing handicapped parking.