Great, Neil gave us very detailed explanation of our policy.

Nie is always available and quickly and efficiently takes care of my needs.

Professional and focus

Pan is a so nice person and professional! Thanks.

My mom has been with insurance agent for years due to language barrier. Recently , her insurance rate is increased. One reason is her uninsured bodily injury limits was increased from 25000 to 100000. However, we never requested this change . So I contacted this agent, When I waited about 3 hours , he called back . First , he said Its due to system auto-change. (I never heard about insurance company would change policy without notifying customer )But when I confront him with the document we received from all state, he said might because there are so manyclick on his computer when he update our policy. So he might click on the wrong button. At the end, he never apologize and told me not to suspect him. Well, i just wanted to know what happened and why . And at the end. Agent Mr. Pan still dont know what happened. Glad my Mom noticed on the change this time. So after not a happy discussion with Mr. Pan. He changed the things back to as should be. Otherwise , I would give 1* rating

Mr. Pan gave our family piece of mind. Very happy with his service

Mr. Pen has been my auto insurance agency for 8 years, he is professional, considerate, and kind. I feel very comfortable whenever I comunicate with him, and it is helpful.

Hi I am very happy with your service, you and your team is very cooperative. ⭐️⭐️⭐️⭐️⭐️

Was promised a return call more than 5 times, but never called back.