They replaced rear bumper on my 2011 Toyota Sienna. They had to paint it to. They did a really good job making it look new again. The paint job, looks great. Matching perfectly. I am extremely satisfied with their service. I would also like to say they were very nice here.. They did a courtesy all wheel alignment to help me out. Instead of going to Geico repair shop, I went to United Collision for repairs and it is well worth it. Thank you very much for everything.

They replaced front grill and rear bumper on my 2018 Honda Accord. They had to paint it to. They did a really good job making it look new again after a small wreck. The paint job, looks great. Matching perfectly. I am extremely satisfied with their service. I would also like to say they were very nice here. They even drove me to get a rent a car while my car was their. Thank you for helping me, cause I was gonna have to walk to get a rent a car.

I will NOT recommend this place. They do not call you to tell you anything about your car. They give you attitude when you call them because you want input on YOUR own car. Never have I ever even met them and theyre so disrespectful. They only care about the money. Customer service was absolutely terrible. My car has been in the shop for over a month. I really hope you dont get the same experience as me. I have never regretted a decision so much until today. They have no consideration. Please take your car to a body shop that actually cares about you and the best for your car. Im also now looking at the past reviews of this place and I am not the only one that is receiving this type of service. They dont care and only respond to people who rate 5 stars who they probably had to ask them to do because theres no way in hell United Collision deserves a 4-5 star.

First of all they did a fantastic job, I hit a deer with my BMW 330i and now it looks like new. Secondly, the communication was great and the drop off and pick up process was very easy and fast. They worked with my insurance company and got some additional necessary repairs covered that weren’t part of the initial estimate.

Very happy with the work after the accident - Ivas did an amazing job of working with the insurance company to make sure all damages were covered- Very courteous and kept me informed throughout the process. I would highly recommend United

Professional and pleasant advisor assessed detailed estimates. The follow up communication was excellent. I was very satisfied with the workmanship performed on my car.

I had such a great experience at United Collision, unfortunately my minivan was rear-ended and the damage was severe. I was nervous about having such a large repair done on the van I put my family in, but Penny and the entire team at United Collision took great care of me and my van. Penny eased my concerns by keeping me informed every step of the way, and she handled everything with the insurance company making my life simple. If I ever need a Collision center again, I would definitely bring all my cars back to United to see Penny. Thank you Penny for taking great care of me and Im really happy with the repairs.

Spend your money elsewhere. You have to keep calling to get updates on your car, because they will not inform you. The lady at the front desk gives inaccurate updates so you have to ask to talk to the person working on your car. Their card machine will take your payment from your account and they claim it’s not showing on their side when clearly the money came out. Worst experience ever.

This has been the best experience I’ve had with a body repair shop. I really love my car and the way they kept me up to date without me having to wonder or check on myself is great. They did a fabulous job on my repair and they are very pleasant and professional

Most reliable service based on my personal. Efficient, clean, friendly and extremely quality of professionalism. Anyone is looking for high quality service, please 🙏 contact United collision center. Thank You Penny for everything⭐️⭐️⭐️⭐️⭐️

The best experience I’ve had , first time here at United Collision CenterPenny and her technician did amazing jobs with my Lexus Gs350, my car was rear ended and needs to replace a lot of things in the back but Penny eased my concerns by keeping me informed every step of the way, my car finished earlier than expected! many thanks to Penny and United Collision Team!

Repair quality was 4.5 stars. Painting matched on my 2020 330i, time it took was OKAY. Not 100% sure how long it takes to fix a right front bumper that was hanging, and a rear bumper with scraps. Headlight was also scratched was able to obtain a new one from them. This is 4 stars because You can tell the car was repaired on by looking closely at the bumper. Other then that I’m back on the road thanks Emma for ur service!

The service was immaculate, my vehicle was returned to me showroom ready. I was also impressed with the knowledge and attention to detail of the staff. The Life time warranty that accompanied the repair is a testament to the confidence they have in the quality of their work. United Collision Center is a great place to your car repairs.

United is amazing!! Emma made the process so easy as well as kept me updated throughout the time that they had my vehicle. The shop is conveniently next to multiple rental companies which makes it a very quick process to drop your car off and get in a rental. When I got my vehicle back it was clean in where the damage was looked amazing... as if there was no damage at all! I would definitely recommend them for any of your body work needs (especially for BMW!!)

Mike was awesome to work with. Very professional and extremely helpful. Communication with this company was superb.

I had such a great experience! I had one nice lady, she wanted me to call her penny, she was super sweet and was super professional.

United Collision did a wonderful job with my 2018 HRV! Ivis Santos was great at communicating with me during the entire process, top notch service!

I had a mishap when I hit tractor trailer tire tread on the interstate. I scheduled to bring my car in. Emma was expecting me and greeted me and was very friendly. She kept me up to date with the repairs and was always available when I had questions. My car looks GREAT!! It looks like it was never damaged.. I would definitely recommend United Collision Center to anyone.Thank you Emma, Jim and everyone else for a great experience!!

Absolutely great experience. United has a great facility, they provided excellent service and kept me informed while my car was being prepared.

The faculty is incredibly neat and they have people serving for you right away. Unfortunately, I had a bad technician who forgot to fix my alignment issue and handed my car without fixing it. I was almost about to pay for that at the service center when I realized I had mentioned it to him and called the collision center to report it. The manager was extremely nice and helpful and helped me fix the alignment for which I am giving 4 star. The only thing is that I would have had to pay out of pocket if I hadnt raised this issue to them.

I was rear ended. Turns out the bulk of the damage was internal. Emma was a total professional from beginning to end. Kind, informed and she follows up as promised. My car was fixed much sooner than projected. It looks like new. Great work.

Penny has GREAT Customer Service !

It was a nice place, the manager kept us informed about the repairs, overall a good experience.

Mev is the best !!! What can I say about how polite and efficient he was when I came into the showroom. I received a estimate within 10 minutes and left my car the same day for repair. I would definitely recommend bringing your BMW here which is who I was referred to by Bmw Gwinnett... Thanks Mev!!!

Professional and friendly staff, clean waiting area for customers. Facilitated getting my rental car and return of rental car which was very convenient. Have used them twice to repair my car.

After calling and visiting a few body shops I finally ended up at United Collision. From the time I arrived until my car was repaired I was very impressed with everything. The facility is very clean and organized. Everyone I came in contact with was courteous and knowledgeable and they did what they said they would do. Mike in the body shop worked hard to get my car repaired properly by the insurance company and he kept me informed of what was going on. I would definitely use them again.

Good customer service, friendly staff 👍

I was a little confused by the whole process of getting my car fixed after my accident, but Mev at collision center took great care of us!Communication 5/5Service and knowledge 5/5Definitely speak to him when you come!

United Collision did a great job with my 2018 M3. I was rear ended and they replaced the bumper and crash bar with OEM parts and had me in and out quickly. Thank you Mev and Mirza !

Nice customer service, specially the manager, he’s very personable, friendly and he gives me a discount on my deductible. May God bless him with many more to come.🙏🏿

Friendly staff have not gotten my vehicle back to report work but staff is very professional ♥️

Very professional and they are Bmw certified for body repair. I definitely would recommend them.

Emma Hasic (estimator) provided excellent customer service. Emma kept me updated every step of the way during the repair process. Car was completed in 2.5 weeks. My 2011 BMW looked awesome post repair. I highly recommend United Collision. Use Emma if you can!Todd R.

If I could give United collision 10 stars instead of five stars I would give it to them. I took my 2019 Corolla hatchback to be repaired here after a recent accident. All I have to say is that I Received excellent customer service, when I first walked through the doors from collision estimator Emma Hasic. She was very nice , explain In detail the process and work that would be done in fixing my car. I also appreciate that she kept in contact with me by email through the process of my car getting fix. When the day came my car repairs were complete she called to inform me of my cars completion. Finally When I picked up my car it looked brand spanking new in the front of my bumper were it was damage, as a bonus my vehicle was vacuum and clean in the inside. Anyway I want to give a special thanks to Emma Hasic and the mechanic crew for fixing my car, Oh yeah a thumbs up to United collision center for fixing my vehicle. 👍🏻

Not only to they do great work in a timely manner all of the employees that I spoke to were very helpful and professional

Starting work on my car very quickly with an unscheduled drop off after another shop kept demanding exorbitant fees and charges. The bumper looks great, as do the other two bumpers that they painted for us in the past. Great shop.

Great service. Friendly, knowledgeable and always kept me up to date on progress, via text, email and phone calls.

The staff there was excellent (and I dont say this much about a business or staff)!!! they were friendly, courteous, THOROUGH!!! recommending them is not enough!!!

From day one I was impressed with Emma Hasic. Collision Estimator @ United Collision Center. She made sure I knew the process of getting my car back to pre accident condition. I was very pleased with the turnaround time and the work that was done on my 530i BMW. Emma called me promptly the day my car was complete. It was conveniently parked out front, cleaned inside and out. Thanks Emma!Mr. Harris

Mev, and the whole team at United Collision always exceed my expectations! Been to them twice and they always go out of their way to make sure my car is in perfect condition when I get it back! Would recommend to any BMW owners looking for a tip top quality job! Thanks guys!

Mev provided EXCELLENT Customer Service throughout the entire process!! He kept me informed every step of the way! Thanks Mev for allowing me to have a carefree experience! I knew my car was in GREAT hands while at United Collision! Anita Heath

Super terrible job done in my car. I spent $11000 done this job and paint came out only one week. Manager said no warranty of that problem. I need spend $700 for repaint. I trust Toyota and Toyota recommenced I came here. Then I got terrible job done here. Manager said because I will write bad review so he won’t gave me anything Warrity.

They had a 2-week wait just to start the repair estimate. It took 3-4 day before I heard back. The technician who did I the estimate was very curt and was very forth coming in responding to questions. I have had work done here before and know the quality is good, but the customer service leaves a lot to be desired.

Very happy with the service. I had my side mirror replaced. The price was good, only took 30 minutes and everyone was very professional.

My service representative John Schwartz was extremely helpful considering how busy he looked. He took my car in and handled everything like a pro. Everyone there was nice and the repair to my Lexus looks great! I’d recommend United Collision to anyone.

Very professional and used quality Toyota parts. A true Toyota Certified Body Shop!

Very clean, professional team great service

I took my Acura ILX 2016 to United Collision and let me just say that they did such an amazing job! My car looks brand new and I’m pleased with how I got my car back. The staff are very kind and informative especially Mev who deals with the insurance . He is a kind gentlemen who kept me updated on my car.My experience went really well and if I were to recommend a collision shop to someone I say this is the place to go.

My car had front passenger side impact and was still drivable. Their estimate already exceeded my cars value. They did not check if the chassis was damaged or not because it was useless to do it at this point. I think they are too unreasonably expensive.

They did a fantastic job on my BMW. Could not tell it needed body work. The facility is great, the people are wonderful. Their post repair review calling is another story its close to harassment with no record of if you completed the survey or not. Almost, liquidates the quality work the body shop does.

Super friendly and knowledgeable. Mev and his team made the entire process effortless. And the repairs to my car turned out great!

United Collision Center repaired my car to new car standards. Tan, who was assigned to my claim handled everything with my insurance company and kept me informed on the progress of the repairs. They finished my car a week ahead of the schedule. Perfect match on the paint (my car is a 2016) and it drives like new. I truly recommend United Collision Center for any body work and/or refurbishing. Very friendly staff. The manager is very accessible.

Excellent professional services and estimates.#miz_pound_cake

Jim Weaver and United Collision deserve credit for going above and beyond and putting the customer first! After a challenging start to what should have been a simple repair - Jim came through and fought for the customer. Thanks for all your hard work. We will definitely recommend Jim to others!

Great shop

Had my 2017 Honda Accord sport fixed and repainted after hitting a deer. Loved the service and Mev was very helpful and a pleasure to work with. Overall I am pleased with the quality of work. There is a slight concern with the paint job. There are some dull-ish areas on the clear coat on the hood and fender. They are only visible at a certain angle and lighting. I would rate the work 4 stars because of this issue but since overall experience was very pleasant 5 stars is more fitting. Time will tell with the paint/clear coat.

I would most definitely recommend everyone with a needed repair to use this location. Everyone was professional. It was fast Im very satisfied

Great Shop if your looking for Quality workmanship and not insurance controlled. Quality work... NOT Cheap Fast Butcher repairs! Kyle Watson will help you get your vehicle back in top shape! You can trust this shop! You will be the customer not your hack insurance adjuster!

Mev Coralic provides the best customer service experience! I brought in my sisters RAV 4 for paint service and Mev Coralic did a fantastic job taking care of us. He is a effective communicator and does a great job! I will definitely come back to United collision Center because of his customer service skills. Keep up the great work!

Mev is very professional and knowledgeable. I always know Im in good hands when Im working with him.

They treat you like royalty at United collision center. Seems they have thought of everything. The front desk clerk is on the ball and from all appearances has an impeccable record of knowing what youre going to ask before you even speak it. The transactions were quick and smooth. They actually completed the repairs to my BMW 12 days prior to what they had predicted. Everyone was courteous and spoke with intelligence and due diligence. The work appears flawless, however, having the lifetime guaranteed to back up that work has help me to sleep at night all the more. Top-notch institution there! Highly recommend!

We repaired our 2019 BMW X5 rear bumper last week and I really appreciate their great quality of work and customer service!! Especially, Mev Coralic is the best man who can make you 100% satisfied. He is following up the progress with you and keeping you in the loop so that you could know your car repair status.

The service they provided, I am completely disappointed. Per estimate, it should complete in 4 days. But it was completed in 10 days after spoke with manager. They used wrong parts (front bumper) does not fit properly in my car. It generated a big gap in both sides. They used old used parts and charged for a new parts with with $300.00 more. They do not like to give me a deadline for completion after I dropped my car. The jobs I requested, not performed completely. As I did not like to use my insurance, they intentionally a made a high bill for me. Overall I am not going there again and will share my experience to all of my friends.09/14/2019: Based on my previous review, United Collision Manager called me on 09/09/2019 to see the issue. Accordingly, I went to collision center on 09/11/2019 and explain the issue. They said because of used bumper it did not fit. Again they said if I replace front part of left door then it will fit because it is broken etc. While I asked, once you open the bumper, you changed the estimate from $2000.00 to $2580.00, that time you did not inform me about front part of left door is broken. Then manager was quiet (no answer). Actually they do not have any valid responses. Now I realized what they did, it is by purpose.

Great service, all the associates were very attentive to fill my immediate need. Many thanks especially to Mike, I got my car back on time promised. Job well done.

If I was able to give this business a 0 star review I would. I have never had my BMW worked on at this location - but due to the rude/unprofessional customer service I experienced over the phone I already know I will NEVER bring my vehicle here for any reason.OWNER OF THE BUSINESS not only am I complaining about the customer service at your location but also a huge amount of other people that have already reviewed your location. (I really should have checked them before even thinking about coming into your location.)Last week I went online and checked out the website for United Collision Center after my vehicle was damaged. On the website I clicked on a tab entitled Get an Estimate - I followed the prompts to have the tool sent to my phone. Followed all the directions received and email indicating I would receive a call and after about 4 days not including the weekend - no call.I called into the location and a woman who did not provide her name (was she doing this on purpose since this location already has people named along with their poor review?) answered very shortly. I went onto explain how I had went online and submitted the request through the tool - this person went onto to tell me we dont due estimates over the phone. I explained myself further that I had not done anything over the phone nor had I spoken with anyone at the location. I explained that I used the estimate tool that is located on their website. Rude pants kept on repeating we dont do estimates over the phone/email. Frustrated I then explained I received an email that my estimate request was received and that I would receive a call shortly. The response I was given was, Yeah theyll call you to set up an appointment thats what the tool is for.My response: Okay maam can I go ahead and set up an appointment.We dont do appointments - we do drive ins you have to come here with your car and drive in. No sense can be made from those responses.Okay so what I have gotten from this business is that you falsely advertise on your website and then abuse those who call in to question what you post out there for the public. Now if your employee is having a bad day - send them home. Overall - get it together. I am insanely disappointed that I have to now take my BMW somewhere else - all due to your customer service over the phone. Change your website and/or educate your staff please.

Front desk people were outstanding always busy and on the ball. Both of these are very hard working. James Weaver was my Tech and he was wonder.. Kept me in the loop about my car repair. Communication was key and he was always on key. Thank you for a job well done

Beware of this company! The front desk associate has no need pretending to be anyone else other than a receptionist. I ask for a manager she acts like she is. The manager is no one special either avoiding my calls about an urgent matter. Why are you in your position? They were given our check and withholding it. I would highly suggest yall head over to Lucky Auto Body and Paint down the road. Eddie is amazing. He has a 4.9 rating, while they have a 3. Atlanta Toyota did them a disservice using this company. If you read their reviews, trust it and go elsewhere!

WORST customer service experience ever with Shawn.I went to United Collision at Duluth last December. Shawn was busy watching his IPHONE VIDEO EVERY TIME. I filed out the form on the side. My car was there for a month, and I was told it would be ready in a week at the beginning. When I finally got my car back, the paint job was unacceptable, there are paint dots all over the car, and I saw there are couple scratch spots. Shawn was there during the inspection, and he said he will order the paint because the color is special. And let me know when it’s in, so I could get this touch up done. It’s been about 4 months now, I have not hear anything back. I decided to call on my own today, and asked for Shawn, he stated he couldn’t remember anything about it, and it was my fault that I didn’t follow up, with the worst attitude I’ve experienced ever. And he said “do you know how many customers I have to deal with every day, yes it is your fault that you didn’t call” he stated it was my fault and how busy he is few times, AND ARE YOU BUSY WITH YOUR VIDEOS? Then I asked for his manager, Stuart came to the phone, he told me that you mix the paint in the shop I just have to come and get it touch up, which is not what I was told since last December. My insurance company spent about 6k at your facility, and this is what I get. At this time I just want this to be taken care, and hoping everything else will be fine since the works should be lifetime warranty. I would never recommend you to anybody.

KYLE WATSON & the UNITED COLLISION FAMILY are AWESOME!!! I specifically had the pleasure of having my car be under the care of Kyle. He was beyond helpful. He set a high precedent for professionalism. Kyle explained EVERYTHING to me in a very clear way. In spite of having to be there due to an accident, I can honestly say that I have gained a friend.

Excellent service! Mev was courteous, professional and great to work with! I would highly recommend United Collision Center.

Im more than happy with my service so far! I dropped off my vehicle for a repair and Lee Norris and Lucas Myhre were wonderful. Lucas immediately helped me, and Lee filled me in on some additional questions I had with exceptional service. I would highly recommend them! In addition the receptionist was so pleasant and offered me refreshments. Hertz was there to pick me up within 5 minutes. Very happy!

United Collision did a very nice job repairing my BMW.. they were well organized and handled all the paperwork with the insurance company... delivered my car back to me very quickly and kept me informed.. would go back to them if this happens again.. well done!!

Awesome place for body work on all makes they did excellent work on my car very professional. Not the cheapest but definitely what you need in quality I recommend.

Quality work and professionalism

A++ experience. Fast, quality, professional, had another driver’s insurance pay for everything including rental car. All through United. Did not oversell either. Were very trustworthy and fast. Highly recommend.

These guys are incredible! They did a perfect job on my car and the paint match is spot on. I was working with Mickey and he went out of his way to make sure everything was done right. I cant recommend them enough and I will be coming again in the future if I need any parts painted or placed on my car! Thanks again!!!

The guys did a great job fixing up my FJ Cruiser! Kyle even went out of his way to save me $500 on parts. Solid people and would highly recommend.

Mev was amazing!! He kept me informed every step of the way!!Thanks a million.

My experience with United Collision Center has been nothing but amazing. Emma and Mev and their team has been extremely thorough in their work. Emma made sure I was updated with all information regarding my vehicle whether it was big or small and Mev was very detailed about explaining what was all done to my car before and after the work. In addition Mev shared some very useful details about my car that helped me in the moment and long run. These individuals and their team are the true definition / epitome of a dream team and what they should embody. I would definitely use them again as well as recommend to friends and family. If you’re looking for collision and body repairs please think and use United Collision Center.

Bought my truck in last week, my insurance company has been out to assesses the damages and verified what needed to be done ,but I cant seem to get Mickey or whatever his name thats assigned to my work order to call me back? Do you respond to your customers? Ive been trying to reach him all day. I need an ETA! Thats the least you can do for me. I have yet to received any type of authorization forms either! I only went with you guys because Toyota said you were a reliable collision center and the truck was bought new last year. If I knew this is the type of service Im getting I would have went elsewhere! Terrible!

Terrible service. Took forever to fix my car. The only person who helped us out was Jim, who thankfully is the manager there. Everyone else gave us a hard time. I was pregnant when I brought my car in and they told me the car would be fixed in 10 days. Called after 10 days, the rep on the phone was extremely rude to my husband and me. We just had our baby and my baby was crying(hello he’s a newborn), and the rep was getting annoyed. He was not willing to listen to us and kept on talking-this person was a rep of the company not the person who worked at the actual location. We had such a hard time with this location and the company. They know how to talk to get the customer but when they don’t know how to get the job done well and how to treat their customer. I would never ever bring my car back to this location or company. And would never recommend it to anyone! The car got fixed after 10 weeks and they had to reimburse me since I was charged extra by the rental company which took forever to get as well. Please go elsewhere to save time, money and your effort.

These guys take care of business! It isn’t cheap or necessarily fast, but it’s worth the wait when done right.

This is a return visit to United Collision , this latest repair with a different car.I am very pleased with the service, quality repair, and follow up. They did an excellent job repairing my bumper, I would definitely go back to them if needed and would highly recommend them.My other visit a few years ago was also positive.I was pleased to see 3 people that helped me in the past that are still working there, that says something about the company as well.

Professional and courteous. They did a superb job! My car looked like it just came off the showroom floor! Thanks, again, for a job well done!

This United Collinsion needs to change entire staff. I had my van repaired since July 7, 2018. Very poor service. I came back they ordered the new parts. 1 months later I called back to find out what is going. Parts were not order. After so many phone call. No one event know what is going on. After until December 3, I finally get it repaired. It is the most ridiculous repair shop I ever deal with. Poor services and management staff.

United Collision. One word that could represent the greatness of their quality help is Mev. He was there for me every step of the way. The customer service in aiding me to get what I needed was unprecedented. Usually I am skeptical when it comes to dealing with money rates and cars, but Mev explained everything throughly and got me what I needed. He called the people he needed to call and made moves happen. I can honestly say I wouldn’t have my car back if it weren’t for his help. Thank you Mev and thank you United Collision!

Really good job , OEM parts wonderful customer service

Did an awesome and quick job repairing my vehicle.

So, taking your car to a body shop is a nightmare. Youre dearest friend, your car, is hurt. Youre worried about the cost, about the time without it, about getting a rental and you think...I need a 5-star experience.Well look, you cant please everyone all of the time, but MY experience was 5-star all the way. It may as well have been concierge service--the only way I could rank it higher is if they picked me up from my house and bought me lunch on the way. Those wont happen, but they DID make everything else easy and hassle-free.I dropped my Honda CR-V there on an accident claim with State Farm (my fault) because SF suggested it. Even with the mixed reviews, I decided to go along with what insurance suggested. And Im sure glad I did. My entire front end just about had to be replaced and hand-to-God it looks better than when I bought it!They fixed it sooner than expected, did a thorough job, made it all match perfectly, cleaned it inside and out, had the rental car place pick me up initially, and even accepted my rental return at the counter when I picked my baby back up. No need to coordinate with my friends or coworkers to take me back and forth!They made it a quick process and Alisa was the single most courteous customer service person I have ever engaged with, ever. She explained things to me and walked me through the process end-to-end. If there was a way to rate just her, Id give her a 12 out of 10.Everyone has a different experience everywhere, but with a lifetime warranty and a piece of mind driving away with my beautifully fixed car, Ill come back in the future (if I have to lol) and Id recommend it to you, too.

Oseaias is the most knowledgeable and pleasant person to work with. He had promised my car would be ready ASAP and he was true to his word. I have already recommended him to my colleagues at work.Keep up the great customer service.Nikki Dedani

Mev and the entire United team did a great job repairing my BMW. The service and communication were top notch!

These guys charge excessive amounts. dont use . They did nothing to my car, I wanted to have it moved to another shop when the lady told me they were going to be the most expensive. they would not release my car to the towing company unless I paid them $440. charges included the tow, 125 admin fee and additional charges to write the ticket into the system.I had no choice but to pay. ridiculous and they are very hard to reach, they put you on hold and then after holding they ask you to leave a message which they dont check for a long while. this goes on every day. very poor service. I feel ripped off.then I finally get through to pay the invoice rip off and they put me on hold so long I forgot who it was I was calling. Note to owner Hire some people to improve your poor customer service.

I am very satisfied with the repairs that was done to my car. The employees are very courteous and Ill take my car again should another situation occur again.

Took way to long to fix my car. Then I paid for a high speed detail. They told my wife they do high speed waxes. They only do machine and then charged me what I would spend for a full detail. Will Taylor the detail manger while standing next to me told the rep to take 50 dollars off so we dont have to see them again. And walked off like I was the bother of his day. Then I asked for a manager and shes walked past me 5 times with nothing said even though a tech told her I want to talk to her. I am posting real time as I am checking out. I will never suggest this place to anyone. They are very poor on customer service. And I am happy to be done with this. I have a black CTS and it is important to have all things matching. Interior messy in the cracks. Very poor service

I just want to thank the gentleman who quoted me double the cost to install a side mirror that I was quoted over the phone by someone else at that location last week. It made me get estimates elsewhere and I found a shop less than 1/2 a mile from my home that will do it at the original price your guy quoted me over the phone. I WAS a repeat customer, but your greed has allowed me to find a collision location much more convenient for me. Thanks again.

Took car in for replacement of rear bumper cover on a 2011 BMW 328i. Time to repair was adequate. When I got there I noticed the trunk lid was full of scratches. I had them buff the trunk lid and they removed those scratches. I got the car home, and when I got in my shop I noticed the car had thousands of swirl and scratch marks, like someone took a dry cloth over a dusty car and pushed the dust into the surface. Note, that I just spent over $400 for detail work just before the car was hit from behind, so I know, minus the rear end, those werent there. Ill also mention that there is significant orange peel at the bottom of the bumper cover. While I understand this company is in this for a business/profit, the workmanship and attention to detail is severely lacking. I really dont want them touching my car anymore after what I have seen and do not recommend others do either. I will also mention that when I brought the scratches to their attention they were very hesitant to do anything about it.7-Dec-2015:In response to the Uniteds comment regarding my experience: Call me old fashioned, but if you were really concerned with my experience you would have done the job right the first time. In addition, you have my contact information and are welcome to call anytime to discuss. Lastly, while the car was being detailed, yet again at $400, it was discovered that the right rear tail light was installed crooked, bumper not flushed (Bulging out at seem between body), as well as several missing screws that hold the bumper on, not to mention the orange peel at the bottom of the bumper which has to be wet sanded and polished. Given the circumstances, and my time to go behind you to correct these items, what do you feel is fair remediation ? Just for clarity per my original review, working on my car again is not an option.

I had a truck with lots of miles. They were excellent with all details rental, insurance, repairs Fabulous. Color match was superb. April was great. I will be sending everyone I know

When to do an estimate it was fast and easy very professional people.

I came in for an insurance repair for my car, which had suspension damage so parts were replaced. After the car was repaired I noticed vibration from the car at high speeds, so I brought the car back in so that they can fix it, alignment and wheel balance was done, but after I drove it again the same vibration was there again, so I came in a second time, another alignment. After that the vibration was still there, so I brought in the car 3 more times, and every time the technician will say that they cannot feel the vibration, when the steering wheel shakes like crazy at high speeds (they just want to turn work away since they got the money already). Now they turn me to a dealership for help, saying that they will fix it based on dealer words, which is just bs and pushing responsibility away, so much for their lifetime warranty, now every time I drive the car the car will vibrate, and Ill have to pay out of pocket for fixing the car. Avoid this place

Low quality workers as well as poor customer service.First, I had a horrible experience with my 2016 Camry. The rear bumper was hit and had some scratch. They got it repainted in about a week. When I picked up the car, I trusted them so I didnt really look at the result. I got home and was upset when I see very clear scratch under the new paint layer. I check the bill the insurance company sent me and they charged almost 2 grants.Second, I called insurance company and they scheduled an estimator to see me at United Collision Center. They arranged to take my car back and re-repair second time.Few days later, I came to pick up. This time I checked the bumper carefully and I saw a clear uneven paint area, especially very clear under the sun light. The guy named R came out to talk to me. he covered the sun light and told me No, its all good, it just because the sun light. He then insisted me that: Take the car in the house, you wont see it. I told him I want to check under the sunlight so I can see it. He then threw the keys to me (I was really upset for his action). I drove the car to another packing lot where there was some trees cover up the sun light. The issue still very clear now. R told me to wait for his manager.After 20 mins, the manager came and looked around. He said ok well take care of it and told me next time when you pick up the car, dont show us another scratch some where else. So this United Collision Center is not only have low quality workers but also has a poor customer service even from manager level.It took me three times back and forth and now I still would not feel good about what theyve done with my car