One of the best dealerships I have ever been to. I had the combustion chamber cleaned, an oil change, and an inspection done and I was out of there in what seemed like no time with my S5 4.2 feeling like new and honestly a little more responsive with the throttle.Their techs and staff are fast, friendly, efficient, and informative. Their dealership is sanitary, has alot of amenities, and a great overall appearance and atmosphere.If I could rate them higher, I 1,000% would!Who knows, maybe next time Im in the market for a new ride, this may just be the place.....

Now a days its really difficult to find a trustworthy and competent place to repair a vehicle. After several disappointing attempts, I finally found MAG Audi to take my 2011 Audi A4 to. My Audi and I have had some great memories and I want to maintain it til 300,000 miles or more. Through the past 3 years of oil changes, various parts replacements, necessary wear and tear repairs, I have come to trust MAG Audi to help me maintain my Audi for many more years to come. I have come to rely on Gabby in Audi Service to help me understand mechanically what is needed, she is fantastic at explaining in an easy to understand way so that I can make the best decision on how to proceed. Plus Gabby is excellent at keeping me updated on progress and repair expectations and is very friendly to interact with, I really appreciate that in any kind of business I deal with. MAG is always upfront with their estimates and make sure to communicate any changes immediately. They keep their technicians up-to-date with the latest training, which is an immense peace of mind that myAudi is in capable hands. My Audi still drives as smooth as the first day I bought it, thats saying something! Thank you to everyone at MAG Audi for a great experience and excellent workmanship, you have a customer for life!

I appreciated the great service on my Audi last week. Kuddos to the General Manager, the Service Dept. and Gabby. All were extremely polite, professional and friendly. It was a comfortable and easy experience. Loved the video of my service that was being performed, the update as to the time frame of the service and the report on my cars individual status. Keep up the excellent service! Thank you!

Josh was great.He explained service options and was very knowledgeable. Service was prompt and car looked great when I picked it up

We love visiting MAG Audi! Friendly staff and we never have never felt pressured to buy. Worth a visit to MAG Audi!!

Really impressed with the service team at MAG Audi especially Gabbie who could not have been more friendly and professional. I stayed and worked for several hours (thanks to the Mgr whose office I squatted in) and she was so gracious in accommodating me. She is a rock star and a great representative for the entire team. Thanks Gabbie.Also, shout out to the person who detailed my car. It looks brand new. All in all a fantastic experience. Thank you.

We brought my husbands car here at least three times for service since we had the car and this is definitely the last time we will come here, I don’t know why we came back after the last time to be honest because we dealt with the same issue. Once the car goes in their shop you have to constantly call to get any answers/updates. This time our rep was Nate, and if he’s on lunch or out of the office, no one can give us any answers. They have our car for the whole week now and I still have no answers on when it’ll be done. It’s always “let me check and I’ll call you back.” I don’t know why it’s so difficult to keep the customer upto date or just tell me after the diagnosis how long it will take and I won’t bother you until I’m suppose to pick up. Horrible customer service!

I have been servicing my vehicle for about 6 years and its always a nice experience. You feel respected and valued. It took rather too long for the service to be completed on this occasion.

I have been a long term customer with the MAG family. The Service Team is solid. I have worked with Josh in Audi Service Dept. for many years. He is knowledgeable and very customer service oriented. He always accommodates me even when I am on a tight schedule. He cares about my experience. Thanks, Josh!Ted D.

My experience was less than exceptional when dealing with the team at MAG Audi. They didnt seem eager to process my loan. Since I was pre-qualified with my credit union, all they needed to do was submit the order. I had to continually follow-up asking them to send the purchase order. Finally I canceled my purchase.If this is the customer service experience prior to purchasing, I would hate to see what its like following.

Alain went above and beyond to help secure the specific car for which we were searching. We appreciated his ongoing communication during the buying process which was consistently positive, kind and respectful. We would recommend Alain and MAG Audi Dublin to friends!

Nathan the service writer at Audi of Dublin was one of the best experiences with dealing with the service department at any dealership was outstanding this review is strictly a shout out to him and the excellent job that he did taking care of my vehicle while I was under his care. I highly recommend if you do go up to Audi of Dublin there you go see Nate.

Josh and team were great. Fit me in quickly with a flat tire… walked me through setting on tire PSI…

I had a great experience! Overall, the associates were welcoming and informative which helped make my decision very smooth.

Was supposed to meet a salesperson to test drive a car. When we got there, we waited for 15+ minutes and no one showed up. No one at front desk. This was on a Saturday afternoon. Assuming service is going to be similar if you buy a car from here.

Very pleased with the service at MAG Audi. The service techs are very friendly and knowledgeable. They fixed my problem as well as replacing a failed part under warranty- saving me money. Great communication from Gabby every step of the way. They really made me feel like their top priority.

Due to the great reputation of this dealership versus options in my area, I made the trip to Audi Dublin to purchase my first Audi. The sales rep, Alain, made the process a pleasant experience and was were very educated about all the features for my new Q5. The GM, Justin, went out of his way to make sure everything was just as I expected and was very willing to help his sales staff.Unfortunately, I won’t be servicing my Audi here, but from what I could tell- it was a very efficient operation. If you’re in search for a great dealership, I highly recommend these guys.

I had a great experience as I went in for a routine oil change! It was my first time visiting MAG Audi Dublin and Nate Fielder took care of me. He was very professional, relatable, and reassuring! He made me feel great about the new Q5 I purchased, he noticed the temporary tag and pulled up the service history. I was shocked at how many service records it had, being a used vehicle. The service dept, went the extra mile and thoroughly inspected it in addition to the the oil change at no additional cost! They were able to give me a clean bill of health! I left feeling very confident in my decision to buy Audi and very impressed with the level of detail and care I received!

I just got my Q3 from MAG dublin. It was an awesome experience. Jacob V. helped us get the details very quickly, he promptly responded to all texts and calls. Me and my husband are pleased.

Gabrielle was amazing as always! I wouldnt go anywhere else to get my Audi serviced and maintained - very happy customer with their service center :)

I received excellent service from Gabbie. She communicated additional work that was recommended to me while my vehicle was being worked on and let me know how long it would take for the work to be completed.

I dont write reviews often. this may be the 3rd. This dealership is a good one for service. I myself am a technician and went over the repairs that were done under warranty on my car. And was pretty satisfied. My service writer this time was Nate. and he was about the coolest service writer i have ever met 10/10 would recommend

Gabbi @ MAG Audi Dublin is amazing Service Advisor. She truly embraces customer service philosophy of putting customer first.

I worked with Gabbie in Service, she was great, the work was great and thorough, and they definitely don’t treat you like another number unlike other local dealerships

I always have a positive experience at MAG Audi of Dublin. The team there is very knowledgeable and super helpful in explaining what is going on with my vehicle and getting the right services completed in a timely manner. My Q7 is TEN years old and still going strong :-)

I am overwhelmingly impressed with the service department at MAG Audi! Josh, Ben and the service department went above and beyond to make sure my car was fixed and done right! I can’t say enough and appreciate them so much!

Outstanding experience! My wife and I had the great fortune of getting Michael P as our salesperson. He was informative, very customer-oriented and most of all, not pushy. We went to test drive an Audi and largely due to Michael we ended up buying the vehicle. It was a great experience for us !

I want to thank Noah, Tyler, and Ed for helping us find and secure our car. They were all easy to work with and professional throughout the process. We were able to work in advance due to distance on the car deal, streamlining the final process upon arrival. Noah went above and beyond with coming in on his day off to ensure everything from car to paperwork was ready to go. Thank you all for your help, and I will do business again with MAG in the future.

Audi of Dublin; Worst sales experience of my life, their GM “Tyler” out of reach wit reality, their salespeople are bunch of thieves. I was trying to buy a car from Audi of Dublin on Saturday July 17th, first do not believe anything they say, a simple deal that should have taken an hour or two at the max took six hours, an even then they couldn’t do it since I didn’t want to barrow and their back end profit was minimized, they were pushing the closing of my deal back, after six hours I canceled the purchase, requested a refund of the funds “$5,000.00” put on my credit card, they promised I will have it in 1-2 business day, this is fifth business day and they have not paid back. I have file complaints with Ohio business Bureau, with my Credit Card Company as the charges being fraudulent

Andrew and Justin the General Manager were awesome and helped make my purchase as seamless as possible. The dealership did not have the specific color I wanted but they were able to locate the car and ship it to their location within a week. I am definitely now an MAG Audi fan!

I service / repair my car here. Never had an issue. The staff is very helpful and professional. Keep it up MAG Audi.

Walked into the showroom. Zero associates anywhere in sight. Waited for 10 minutes until an associate casually walked by from upstairs and noticed me. Came down, I asked to take a look at a particular vehicle listed on the site. It was out of stock and they had zero others similar. I left.

Ben and Josh in the service departments are both a delight to work with. I am a first-time Audi owner and couldnt ask for a better experience. Ben answered all of my questions, helped me navigate through my used-car warranty to help cover my repairs, and followed up with me afterwards to ensure I was happy with my services. I recommend MAG Audi Dublin if you are in the Columbus, Ohio area.

Exemplary team, delivering exemplary service, in support of an exemplary vehicle. Point made!

Josh was very patient and professional in his dealings. I have been going to MAG for quite sometime and generally have a pleasant experience. Josh is the consummate professional

I had my car serviced for the first time and Tim H was great to work with. Very helpful and very knowledgeable. I will be contending to use this dealership.

I just recently moved to Ohio and brought my Audi here to get it serviced. Gabrielle made it a very easy and quick experience. Also the other employees i spoke with were all very nice. I would definitely recommend MAG Audi Dublin!

Jacob was kind, patient and diligent in all his time with me. Much thanks!

Sales rep was extremely knowledgeable of the product and very helpful in determining the best fit for my needs. The “low pressure” sales approach was very appreciated.

The MAG service crew--Chad in particular--took good care of me (as always). He alerted me up front of the cost of new OEM windshield wipers when I asked for the old ones to be replaced (I did replace them) and reviewed the health of the vehicle after the service was done. He pointed out that the brakes were near their service life--front at 4 mm rear at 5mm--and gave me options based on expected mileage left so I can plan for their replacement.

My vehicle needed a lot of work, excellent communication and professionalism during the entire process. Also provided a much needed courtesy vehicle for a week. Would definitely recommend for any service needs.

Josh has always given 5- star customer service. I truly appreciate how quickly the technicians fixed my car. Thank you!

I just recently had some custom parts put on my new 2022 VW Taos. The service department at MAG VW was outstanding. Chelsea was professional and very pleasant to talk to. She was eager to answer all my questions and concerns. My over all experience with MAG VW from the sales department to service was A+++.

Went in for my regular service on my A5 and had another great experience with Gabby as my service advisor. Excellent customer service and great place to sit and wait as I can easily work in their lounge area

Andrew was great! He was diligent and worked hard to get me the car that I wanted. :)

I called about my Mom’s Q3, a service light came on and we weren’t sure what it was, hadn’t had time to look in the manual so we called MAG Audi Service very last minute i had no appointment scheduled. MAG Audi Service came to my home gave a quick check of her vehicle and determined it needed to be serviced left us with a new loaner and her car was fixed and ready for pickup within a few hours. MAG is awesome! Thank you for taking great care of my Mom!!

Chad Connors in service has been the absolute greatest. Recently, I came in with a flat tire late in the day and he went above and beyond to get me taken care of quickly. Ive been to MAG Audi a couple of times and have never been disappointed.

As always, we were very satisfied with our Audi service. The staff were professional and friendly. Gabbi was quite helpful and our A6 was done right on time. Loved seeing all the bright and shiny new models on the showroom floor.

Very happy with service. Consistent, reliable, and professional.

Micah and Tyler were great to work with! Micah helped me find the car that fit all my needs and my budget! Love my new red Audi A6

Anthony Smith and team were great to work with! I am extremely satisfied with my new Audi! Thank you!

My experience was truly 5 stars. Michael, our salesperson, treated us with patience and care. We will be back in a few years for our next car.

Great service friendly people 👏 very reasonable prices

I had an amazing experience while purchasing a Q5! Justin literally dropped everything he was doing as a busy manager to spend the entire afternoon with me. He took time to explain everything in great detail; he was professional, courteous, respectful, knowledgeable and friendly. Noah did a great job wrapping up the evening by going over the Q5’s functions and details. Noah was polite, helpful and friendly. Larry was very helpful and informative while completing all of my finance needs, and we were able to both talk about our Audis as he’d recently purchased and Audi as well.This was my first Audi experience and I’m so glad it was at MAG Audi Dublin! Thanks.

Audi makes good cars. The personnel in the Service Dept is courteous and tries to be helpful. It is the policy of the company what is not so friendly, But here, Audi has a lot of company. Dealerships realize that , crisis/no crisis, economy up or down, they can get away with almost anything. They feel that their role is to sell cars and pocket the profit, and the customers are here to buy cars, and be quiet. If customers think they are not getting good deals, they can go elsewhere, and find that the other guy is even more arrogant. We spend tons of money for the privilege to drive Audis, we buy AudiCare and many of us discover that it is a poor deal only when it is too late. Under the rather expensive AudiCare contract, Audi is supposed to do preventive maintenance, which should give you peace of mind for another year or 10 K miles. How can that be when for that upfront $$$$, it does not even cover tire rotation or a battery for the smart ignition key. Maybe at some other dealership they equally gladly pocket your money, but they give us a complimentary battery for the key when the one we have dies. That was the case at the two different dealerships where I bought my first and the second Audi. That was, perhaps, before the transition from the good capitalism to the cut-throat capitalism has not yet been so advanced. Good luck Audi-driving brothers, and drive safe.

Justin the manager & Jacob my sales professional made the car buying process so easy. I love that everyone there works as a team, they listen to your needs and get things done fast without the hassle. The service is impeccable and professional. I would definitely go back and refer everyone I know to MAG Audi dealership in Dublin.

Can always count on them getting job done properly the first time, only place I’ll take my vehicles!

I had a phenomenal experience with Audi Dublin. Alain Bennett was fantastic to work with. He was incredibly knowledgeable about the vehicles and had a detailed answer to every question I had. Most importantly, however, I didn’t feel like I was being ushered toward anything other than what I was asking for. Alain wasn’t pushy about extra features or bundles, I genuinely felt like he wanted to help me find the vehicle that matched my needs, not their sales goals, etc. To top it off, Alain stayed in frequent communication with me during the time it took to get my vehicle from the port to the dealership for delivery. A+ all around.

Cant say enough good things about MAG Audi Dublin. I filled out a credit app on the Audi website, and MAG reached out the next day. I wanted a specific car with certain things, and they didnt have one so they got one delivered from out-of-state. It arrived a few days later, I showed up, signed a few documents, and I was on my way. It was the easiest, simplest vehicle purchase Ive ever made. And I would absolutely recommend them to anyone.

It is always a pleasure working with the Audi MAG team. I even was able to get a service appointment the following day! Thank you!

Great experience working with Nate. They came and picked up my Audi, had it serviced and delivered back to my home within a few hours.

The staff is super nice and they have reasonable prices. 5 stars will definitely buy from again!

Another successful purchase from MAG. Everyone did a professional job and look forward to our next purchase.

These guys were exceptional with helping me with last minute programming of my Audi fob. Adam with the service dept. took care of me, along with the staff being very accommodating to help me even though I showed up at closing.Thanks Audi MAG team!!! Keep up the great work 🤗

Quick scheduling, completion and follow up on our 10K service. Responsive and quite helpful. Thanks

As always Mag Audi delivers a superb experience. Thanks Ben and all the service guys for taking great care of my Vehicle.

Great people and team to work with. Top notch.

Tyler and Jacob were amazing to work with! If I could give a higher rating than 5 star I would do so in a heart beat. They are both top notch representatives to the Audi Dublin dealership as well as the MAG & Audi brands. THANK YOU Tyler & Jacob!

The whole process was very professional. Anthony did a great job.

Thorough, clean and very courteous staff.

We purchased an e-tron. Love the car. Not loving the experience. Our sales rep was less than knowledgeable about the features on the car. Finance rep tried to sell us a service program. Oil changes, etc. Its an electric vehicle. He couldnt tell us what was part of that. MAG sent a survey email. If I was going to deliver a positive response, post it here on Google. If not, send them my direct feedback & they would get back with me. I sent them my direct feedback. It has been 5 months. No one has ever reached out from the dealership. Fortunately, we are inquisitive people. We have taught ourselves a ton about the capabilities. There are still many open questions. Im guessing we will teach ourselves further. POOR experience purchasing the vehicle. No one stepped in to tell us all the features the car has, how they work, etc.The batteries recently shut down on their own. We went in for service. The error codes are there but they could not replicate them. The service department has been far more responsive than the sales department. However, we are left wondering when we will get stranded on the side of the road again.Overall, it feels like the MAG dealership is interested in the sale & not the experience for a luxury purchase.Next time we will look elsewhere. Maybe those reading this should do the same.

Service was amazing!! My salesman was also very kind and helpful

MAG treated me very well. As a first time Audi buyer, they walked me through every step. Very knowledgeable staff.

Great people and great service!

Would highly recommend the team at Audi Dublin. Exceptional customer service in every aspect of the business. Great overall experience.

Purchased a used car and when we went to pick it up, the chips on hood , which we supposed to be repaired, were still there. So, we had to leave the suv which was ok. But not one person said sorry. Sorry we didnt get all the chips fixed, sorry you drove here with your toddler & your car wasnt ready after all. Sorry for the inconvenience. That was surprising and very disappointing.

I had some great people helping with some Audi service work and then in buying a new Audi Q5. The 2020 Q5 is a real improvement over the 2012 Q5. Josh Gutmore in Audi Services at Midwestern Auto Group is always a big help. He is very knowledgeable and always willing to provide professional advice. Alain Bennett in new car sales was great to work with, and he also was very knowledgeable and professional. Over at the Parts Department the people there are upbeat and very helpful. Overall a plus five experience at Midwestern Auto Group in Dublin, OH.

One of the finest car dealerships in the world!!

Excellent customer service - Audi service department. Timely and good communication. Much better than my prior experiences with other AUdi dealerships in the area!

Quick and efficient service. Received additional information about the car that was very helpful and important having to do with my new cars tires. Much appreciated that information and advice.

The customer service was great and very thorough. Many times i feel as if I get taken advantage of at dealerships but felt very comfortable speaking with any of my concerns and the responses i received. The overall service price was higher than I’ve ever had in the past but overall had great service

Great customer service. Very clean and nice facility. Good location.

Michael was our salesman though I do not believe he qualifies for that title. I think maybe he should sharpen up and pay attention to detail before judging what may have been a customer. I have been in the sales industry my entire career in almost every capacity, and I 100% attribute my success to not judging people based on their appearance. Hopefully he gets to read this.

They always hook me up! Audi Q7 TDI #DIESEL CHIC

Phenomenal experience from the moment we walked in the door. Tyler was excellent to work with and made the experience wonderful. We are loyal MAG customers, but first time Audi buyers. The experience at MAG made the purchase an easy enjoyable experience.

VERY pleased with my service here ALWAYS! Chad Connor is a true asset to MAG/Audi. He is always very professional, helpful and accommodating.

I purchased a used G7 with warranty left. Gabby @ MAG was a huge help with all my concerns making sure I had my car in ultimate working order before the warranty Ryan’s out. Super customer service and mechanical service!

Took care of my annual maintenance while I worked in their lovely office space on my laptop. Easy!

Even before I purchased my 2014 s4 Quattro I had inquired about issues I was havin with my previous ‘05 Quattro. The service staff was always courteous and always tried to find a way to help no matter the question or concerns I had!! With that said today I purchased the 2014 s4 and my my what a sweet ride. Justin was great from the start and led me in the right direction to get approved! Tyler welcomed me on today and was cool to chat with. He even had the oil changed, while I was there, before I left because he thought it was too close to needing to be done. 6k miles is a way to go but I applied you for looking out for your customer first! Full tank of premium fuel too! Thank you! Lastly Ed got me fixed up with a killer of a deal and was willing to take a chance on a guy who’s credit has been dinged a it these last few years. Easy an fun to chat with as well! Overall I’d go higher than a 5 but that’s all the stars google will give me. Thanks you guys! I WILL be back to purchase my first NEW Audi from you! Happy New Years and God bless!!

Great experience working with Alain- very polite and not pushy- he answered my questions and worked with me mainly by phone and online-a test drive confirmed my purchase!

Great service received when getting a new key programmed for my A4. Definitely appreciated the level of service and clarity in the process. Will definitely return for service in the future.

Alain Bennett went above and beyond being a salesman in my experience with him at MAG Audi Dublin. He was very accommodating and patient with both my grandpa and I as we bought out a lease and started a new lease. Thank you for all your help, guidance, and effective communication during our car buying/leasing experience.

Always top notch service and customer care.

I have been going to MAG for over 5 years for the exceptional customer service. 100% recommend!!!

Excellent service and management, Josh and Justin are fantastic to work with.

MAG always goes that extra mile! They are informative, always polite,always on time. They always return your car clean. Audi should clone them,they are the BEST! I would recommend them to all my friends and family.

Great experience and awesome customer service.

Me and the wife found a vehicle’s that we liked and put an inquiry online for it, we receives a call from a salesperson and made an apt for 11 am the next day, told the sales person that we wanted to use our bank as it was already approved through them so all we wanted to do would be to test drive the vehicle and then sign the paperwork . The sales person told us that it shouldn’t take more than a hour. The same morning we received a text from the sales person asking us if we were coming for sure and we said yes. We showed up at 11am and our sales person was not available and we were told that this other sale person would help us out . Why would tell us that I Weill see us at 11 and not be available? Then the new sales person started to help us out and bring us to the car to find out that the car was being wash , again why would u set up an appointment with us if the car is not ready knowing your customer are going to take it for a test drive? Half hour goes by and we finally are able to take the car for a drive . We tell our new salesman that we want the car and ready to sign the paper work , we go to the salesperson desk and then our sales person come over and tell the other sales person that he will take over now that he is done doing whatever e was doing, why would u change salesperson on us while in the middle of the negotiation?? We asked the sales person how much longer we would need to wait as we had prior arrangements at 330 pm, he told us about an hour and just to go to lunch and they will pay for it, came back from lunch an hour after and at that point it was 2 pm ask our sales person again how much longer before we get the see the finance person and he say soon , well 3 pm goes by and still have not see the finance manager yet and was told it was going an other hour. I explained the sale person that he told us it was going to be just an hour but there we go 4 hours later and still at the dealership .! We didn’t get the paper sign until 430 pm , then they lost the second key and look for it and by the time they found it , I didn’t leave the dealership until 530 pm 630 hours to buy a car??? I bought plenty of car before and this was the worse experience ever, they never pay for our lunch either ! We will never buy from this dealership again and will tell our friends not to go there also! Customer service suck ! Usually the dealership call u after a week to make sure that u are happy with your purchase but not this one! They even told us that if we had a complain just let them know and to make sure not to put it somewhere else?

Nate too great care of my service needs!!

Love coming to this dealership for service. Very nice and straightforward, and their facilities are fantastic while waiting for your car. Highly recommend