We had a great buying experience at Cadillac of Dublin. Our sales consultant answered all of our questions. We quicky negotiated a price. We returned a few days later to pick the car up after the car was treated for cigarette smell. The financing was very quick as well. We love our new Cadillac.

Kris in the service department is great to work with - she schedules appointments quickly and keeps me informed and is always looking for ways to make the service efficient, economical and with quality workmanship. I would highly recommend this dealership for service - and I dont customarily take the time to submit these types of reviews.

Great service experience! This has not been the norm with other GM Dealers Service Depts. Walt runs a truly customer service oriented shop.... and they charged me $100 less than the estimate.

As a very pleased previously Roush Honda customer, I was so pleased to find an amazing experience at Cadillac of Dublin. The process was quick, easy and 100% catered to my needs and my familys. Paul was so wonderful to work with and I look forward to having my vehicle serviced here and purchasing more vehicles with this team. HIGHLY recommend Paul, Jeremy and the whole team!

Jason was top of the cadillac class at this dealership. Made my trip painless and fast. I got out of the dealership in a hour. He is the king of my sign and drive. Make sure you get your leg work done before to help the process. Im going to have to try and get one more car from them in the future!

I cant wait to get me a new red Cadillac 🤟🏾🕊️❣️👼

We drove from Dayton to see a used vehicle they had in stock.... We were met as soon as we arrived we were met by Nicole and she had the vehicle up front and ready. She gave us the VIP treatment and we walked away purchasing a vehicle that went above and beyond our expectations. I would highly recommend Nicole and Cadillac of Dublin that is looking for top notch customer service and honesty. They have a remarkable inventory and we will be visiting them again when we need another vehicle. Thanks Nicole you are the best!

Erik is the man!I got scam by Marysville local cadillac dealership, I give it a second diagnosis at Cadillac Dublin. they quote me way cheaper($2000) with detail list. Come here for repair or maintenance, they also offered me the rental vehicle for weekend.you can trust this place!!

We love our new Cadillac. It is absolutely gorgeous. It has every bell and whistle we wanted, plus several we had not thought of, at a very affordable price. The service was top notch. We felt appreciated and well taken care of. We HIGHLY RECOMMEND Paul and the team at Cadillac of Dublin.

There service dept used to be great,but now it’s the worst,I’ve got transmission problems with my 2016 CT’s still under factory warranty but the service dept has done nothin to get it fixed or resolved the problem.I’ve got to take my car to Easton Cadillac to have them deal with it.it’s been 3 weeks I got no call from Cadillac of Dublin I had to call them and got no satisfaction

Cadillac of Dublin is a great place to purchase your next vehicle. From sales to service, these guys are top-notch. Thanks to Andrew our sales associate.

Great experience! My family and I drove over 3 hours to pick up our vehicle. Andrew and entire staff was extremely friendly and helpful. Up front pricing and no hidden fees. I would recommend checking them out and I will be in touch, when we are in the market again! Thanks Cadillac of Dublin for great service and taking care of my family!

Plenty of inventory to choose from, and our sales lady was superb. I cant think of her name and I lost her card. SMH ask for her. I think she is the only saleslady there and I remember she graduated from Eastmoor :-)

This dealership is top rate both in sales and service. Customers are greeted promptly and all staff are professional and service oriented.

The car Beautiful, The service Terrible. I purchased my vehicle out of state. They never offered a virtual tour. i was told multiple times that I was purchasing. a very low profit car . they delivered the Car with No temp tags. A week later i was told by the Title Clerk Christina shes sorry theres nothing that she can do since i bought my car out of state they have up to 30 days to register my vehicle. She transferred me to the sales manager that after i told him to story to me its nothing he can do,so i have used(but new to me) car that i can’t drive. There was nothing exciting about my purchase its been a chore.

Probably one of the best car buying experiences I have had. The staff is super friendly, helpful, and professional. Very relaxed atmosphere. Very upfront about everything. They truly look out for their customers. Also, they are very Covid compliant.

I cannot say enough good things about Joseph Cadillac of Dublin. Ive had my Cadillac Escalade in for service, and from the initial phone call with Roxanne, to the loaner car, to the work completed, I could not be happier. I had to cancel and reschedule last minute work to have my back brakes replaced, and they were super kind and understanding. Thank you!

Great associates. Called to schedule a test drive. When l pulled up, the car was out front waiting for me! Very kind an attentive. Very knowledgeable and ready to do business. I would definitely recommend Cadillac of Dublin for all consumers.

Loved my experience there. Jason is great. He was upfront and honest and very polite. You dont really find that with some salesmen. He answered every question we had.

Always so kind and helpful!! I have been through a lot of dealerships and have never found one I loved this much! I would recommend this place to anyone to everyone!

Love our Caddy and had such a great time working with Nicole! I highly recommend her. She will work to get you the best deal without all of the games! Give Nicole a call!

Brian gave me great service in purchasing my Cadillac XT5

Staff is very friendly, professional and polite. Took very good care of my car. Waiting area is clean and comfortable, well stocked with amenities .

Had an amazing car purchase experience. Worked with Jason who had the car out front, fueled up, and ready for the test drive before we got there. Everyone was friendly, answered all questions, and made it feel low pressure environment. Will 100% go back next time.

Great place for service or lease I have leased 6

NO stars. Denied anything warranty covered was wrong with my vehicle initially, but generated $1,700 worth of repairs they wanted to perform. Requested that service Manager reevaluate my transmission slipping when changing gears. Informed that my transmission (under warranty) needed to be rebuilt. Dealership then kept my car 7 business days and never began repairs as promised. Never kept me up to date of any progress. Eventually told me it would take at least 3 more weeks to repair my vehicle because they were backlogged. I initially told them I would be relocating within a week. Was never informed repairs would take over a month.Eventually given car back and told to take it to a dealership in state where I relocated. VERY unprofessional!

Called to see if I could get in for my first oil change today (Tuesday 1pm) I was not able to get through to service on the first try and had to leave a phone number with reception to be contacted at a later time. Bill called me back and informed me that they could not accept walk-in oil changes and I would have to make an appointment for another day. Sorry, I will have to find another dealer to get my vehicle serviced that can accommodate a person with a busy and unpredictable schedule. Bill, finding away to say YES should be the most important aspect of your job. Maybe Cadillac was a poor choice on my behalf.

Very efficient. nice polite people

They were very nice Aaron had a flat tire and they got us in right away had to keep it over night they have Aaron a loaner vehicle that was absolutely beautiful. Her loved it and said he could see himself driving that in the future

Cadillac of Dublin,Set appointment by phone and arrived a few minutes early. They got the keys from me and showed me the waiting area and came and updated me twice about what was going on with my Cadillac XT5. They hand washed it and had it pulled inside and came and got me when the service work was completed. Extremely easy and professional. I Would recommend the service at Cadillac Dublin to any of my Cadillac friends for sure!!SincerelyBradley Kidder

Cadillac Of Dublin (Joseph) was awesome to work with! This car dealership is professional and they went above and beyond in assisting us with the purchase of our certified 2017 Cadillac XT5! Thanks to Cory (sales) for working diligently with us throughout the process. And a special thanks to the Manager, Brad whom was cooperative and he appeased us every step of the way in finalizing our purchase of this vehicle! We are very satisfied with our purchase! Thanks to the entire Cadillac staff! Great car dealership!

Great dealership - everyone treats you with utmost respect and honesty! Highly recommend!

Great place and great customer service.

Dennis was a friendly, honest, no-pressure salesperson who was willing to take as much time with you as you wanted. There was a good selection of cars at reasonable prices.

Friendly people and great service.

Love the service staff, love the sales staff, love my XT5!

Excellent customer service, exceptional expertise. These guys always take care of my SRX, and I will continue to trust them with my vehicle.

AMAZING Dealership... Fast, friendly service...1st Time, Definitely not the last.ILL BE BACK!!! 👍🤙✌️👍😉

Excellent customer service. Chris is amazing and explained additional recommended services and repairs without any pressure.

Friendly very helpful staff

Great service and very professional.

Always feel like home and such an uncanny hospitality thats a perpetual, great feeling. Oh, their service is awesome 👌!!!!

Best Cadillac dealership in the state! Great sales and service staff. They went above and beyond.

Great service, friendly, knowledgeable staff.

When you purchase a car, you experience the best part of a dealership. Everyone is your friend and is willing to attend to your needs. It is not until you need service is when you experience the true colors of a dealership. I did not purchase my car here but I chose it for service. The facility is not glamorous like a Las Vegas hotel but it is very neat and clean After two service visits I can honestly say the people here are fantastic. The service writers I dealt with are honest, sincere, helpful, and down to earth as well as a few other people I dealt with. My last visit required my car to be there for a week. They provide me with a really awesome new loaner vehicle free of charge. There were some complications from a previous repair that I was aware of and required some rework. The tech came in on his day off to fix the problem in order to stay on schedule. In the end, I feel that they were very fair with the charges. I could have easily been taken to the cleaners with this rework. I am very happy with my two service visits and will be back.

I scheduled a service appointment as a result of needing a few different services for my car. Incredible job by milt and his staff making sure the necessary attention was given to my vehicle and personal schedule. The most impressive and reason I will return as a customer was Milts customer service and attention to competitive pricing.

On time service and helpful with drop off and Pick up service!

I just a a car from Dublin Cadillac and it was hands down best buying experience. Thanks again to David, Andrew, and Anthony. We traveled 3 hours to purchase a car unseen and it was everything we hoped for and then some. They were super professional and easy to work with. I will be making the drive for my next vehicle I’m confident.

The service performed was completed in a timely and satisfactory manner

They were willing to fix my Honda which I thought was awesome since its not a Cadillac and it cost an arm and a leg to fix it.

This is the worst customer service I’ve ever experienced at a car dealership... and I’m not sure how the lady with the glasses who sits behind the desk even has a job there, I went to ask her for help and let’s just say I felt like I was talking to a brick wall. I can’t say what I really want to say because google may take it down but if your like me and value customer service this isn’t the place

I bought my new XT5 from Cadillac of Dublin 2 weeks ago. I love the car and the dealership was great to deal with. Ask for Jason if you are looking for a very knowledgeable and helpful sales person. We were very pleased with our experience. I’m even planning to have my car serviced at the dealership even though there is another one much closer to me.

Friendly people to do business with !

Great service, on time and they care about you!

Good service overall! Bo did a good job providing the selections that fit my needs as a customer. Likewise, the dealership provided a good trade-in value for my Mercedes and competitive purchase price for my 2018 Cadillac.

Purchased my 2nd Cadillac from this dealer just recently, (1/24/2020).1. Anthony Stanforth and Jason Vanover ensured my experience was completely in line with the Cadillac Brand. Smooth, easy, no hard (or soft) sales tactics. They listened to my input, put together the best package for me, and NOT for the dealer.2. This place is class. From the moment you pull into the parking lot, up to the minute you leave, this is what a Cadillac experience is all about.3. Service Department is tiers above any I have ever dealt with. Milt isthe man.4. I will never own anything other than a Cadillac.

Leased a 2019 Cadillac XT5 from Jason. He was professional and easy to work with. I felt very comfortable discussing payment and mileage options and I could tell he wanted to give me a really good deal. He involved his general manager to discuss a few things we hadnt thought of. Also spoke with David Rector who had explained many features. Everybody @ this dealership was extremely friendly and seemed to have my best interest in mind. I will definitely return to Cadillac of Dublin for my next purchase or lease. And love my new XT5.

Just purchased a Certified Pre-Owned ATS, and was treated very well by salesman Dennis. He is new, but has a natural knack for his job, and was both honest and enjoyable to work with. Managers Patrick and Tony were also great. Helpful, non-pushy, and personable. This is definitely the place to go for a new or gently-used Cadillac in Central Ohio!

Best dealership we have ever used. This staff is always professional. The service is always done to our satisfaction.

I had the best experience with Cadillac of Dublin. The Used Car Sales Manager greeted me as soon as I walked in the door. I had an appointment with them that I made with another 1 of their car salesman the Friday prior to my appointment. However it was explained to me that he couldnt make it due to a personal emergency. Although I didnt purchase a Cadillac, I did receive supreme, and exceptional service. I did purchase a 2017 Impala which they had purchased a couple of months ago, but they couldnt find a buyer. Thats were I come in. They worked tirelessly for me working with the banks and other companies to get me financed. I appreciate them so very much. Thank you Cadillac of Dublin! I love the Impala it runs great!

Chris in service department is top notch. Very pleased with her professionalism and knowledge. Her customer service is also above par. Ill be back.

A little disappointing, hoping they make it right next time.

We bought a trade in Sonata from Cadillac of Dublin about a week ago. Tony was friendly, helpful, and straightforward. Process was easy. The car was super clean and in great condition.We paid, and I went back the next day to pick it up. Even after the sale was done, they had the service team detail the car and fill the gas tank! They care about service, and I will definitely keep them in mind when I go car shopping in the future!

A REPUTABLE DEALERSHIP AND SERVICE DEPARTMENT!

Gotta love those free oil changes and Friendly Service

Friendly prompt service. Comfortable waiting area. Easy to schedule service appointment at a time that fit my schedule.

Excellent customer service and friendly service department. I find that they do good work, and they treat me very well.

Everyone is nice. Just bought my 2nd car from them

Unlike a couple reviews I read, I received excellent customer service here. Love the car washes and oil changes to boot

This review is a little late but I hope the management of the business get a chance to read this.I showed up in March 2014 to look at a Fiat 500 that was traded in at this business. I got to the location around 1pm. Was not greeted or acknowledged for approximately 45 minutes to an hour. Then someone finally asked me what I was there for. I asked them about the Fiat and for a test drive and some information on the vehicle. I was simply handed the key to the car and left alone. NOT EVEN A DESCRIPTION OF THE VEHICLE! I had to go find it in the lot. I drove the car around for a while and decided I liked it even though I was already hating my experience with the dealership at this point. I went back and requested an out the door quote and possibly a consideration on the price. Their response? Price is what it is. Your buddy already dropped you off and we know youre going to take the vehicle. True, I was going to buy the car as long as everything looked OK, but have you guys ever heard of Customer Service? By the time we wrapped up the deal it was 7pm (Remember I got there at 1pm?). They got me financed etc but no disclosure of ANYTHING. WARRANTY? SERVICE INTERVALS? To be honest if I didnt want that particular car in the particular color/model I would have walked out within the first hour. I suppose they saw that and the fact that I appeared to be less wealthy (I was a college student at the time) and decided to ignore me but still take my money.Guess what? Im in the market for a Luxury vehicle right now and guess what dealership isnt getting my business.

Chris from the service dept was very knowledgeable and helpful and getting my rim repaired on every visit some employees step forward with outstanding service really appreciate their efforts

They were fantastic. Got a great deal. Dave Rector is the best salesman!

Had a great experience dealing with Jeff and Walt, found a truck on autotrader and liked it expediently. Being military in New York, and having my family help me locally through the process, the team really helped me and my family get a good deal that was good for all of us, and also give me the piece of mind in buying a vehicle i actually never drove. Thanks again and i will definitely recommend to friends and family!

Took my Cadillac CTS here to see why the fan was running for extended periods after driving. Technicians looked at it in a timely manner and were able to identify the issue as a leaking water pump.There was a mistake on the final bill, but once the service department folks (Chris) became aware of the issue, she went above and beyond to fixed the problem.They will have my business for years to come.

I recently bought a new SRX at Capitol Cadillac. The whole experience was wonderful from the start.Tom was my salesman, who was very attentive and made my experience smooth and pleasurable. He went over the whole vehicle with me and made sure I understood how everything worked.The Service department has been great as well!! Everybody is friendly, personable and very helpful, with minimal wait time. Smooth as can be.I couldnt ask for a smoother experience. No doubt I will continue to purchase my vehicles at Capitol Cadillac and have it serviced there as well. Wouldnt go any where else.Great job to everybody that helped me!!

My Escalade esv been there for while and I alway trust them especially Christine at service department and her boss at service department very nice and professional they keep GM costumer comfortable and happy ,, this dealership highly recommend and I will keep coming here.......

Do not buy a car from this place! I bought a certified used CTS in August of 2017 and its been falling apart ever since. After owning it for less than a year the transmission had issues. At first they said it needed a new one and then once they found out I had a warranty, it miraculously only needed the transcooler lines replaced. Apparently they were so rusted they were leaking. They claimed they could have rusted that bad in that 10 months that I owned it. It needed a whole new cylinder replaced. The electrical system is shot. The wiper fluid motor has never worked since I owned it. In addition to the nonstop issues the dealer refuses to help in any way. How can a car thats certified have so many issues? Even if it wasnt a certified used car the customer service is absolute garbage, especially for a Cadillac dealer. Their only offer was to give me a deal on a different vehicle as if Id ever buy anything from there again.Reply:Im not sure how to reply to your comment so Ill just edit mine. Yes I understand the age of the vehicle which is why I purchased the warranty. And thank goodness that I did. My issue is youre completely fine with selling me a lemon. The car had rusted lines on it that immediately started leaking. The battery and electrical system have had nonstop issues. The bearings and wheel speed sensor had to be replaced. When I buy a car from a prestigious dealer I dont expect to encounter these issues from day one regardless of how old the vehicle is. Your answer of oh well, sorry, its a 10 year old car just isnt acceptable. I bought a more expensive Cadillac instead of a cheaper basic car to avoid these types of issues. You guys should be embarrassed, but clearly you dont care.

Traded in my 17 CTS on a 18 XT5, just needed a little more room. My salesman, Jason, and his sales manager Kyle were both very concerned in my needs, and ultimately made a good deal.I was already used to the good service in the service department, and now see that it is the same on the sales floor.

This dealership treated my family very fairly.

Brian was very helpful and courteous.

These guys are absolutely wonderful! I called up and could actually speak to someone in service the same day, this was wonderful. I brought my car here after others wouldnt fix the issues with the tires (bad wear and odd tire pressure). Left my tires a mess, but they got me in the same day, evened out the tire pressure, checked everything over and ordered only what the car actually needed and got everything aligned and running smoothly. As soon as the parts were in had me in the same day and quick service to get me back on the road.I cant thank you guys enough, driving with minor ptsd from a bad car wreck thank you, you dont know how much it means when your car doesnt randomly pull around the road!

Sales was A+. I cant say enough about Joseph Cadillac.Very helpful answered all questions we had and wentabove and beyond to make sales go very smooth.So smooth that i bought 2 cars from Joseph Cadillac.

Great service!

Found the dealership to be less accommodating than previous visits.

II bought a used Buick Enclave from this Dealership. I live in Virginia and flew to Ohio to pick up the vehicle. The saleswomen (Nicole) picked me up at Airport and was very kind in doing so. I did ask the dealership prior to buying the car to speak with the mechanic to review the car in very in-depth detail and unfortunately was not able too. After driving back to VA, I experienced a myriad of problems such as AC leak, cracked engine cover, cracked water pump, and a few other things. I contacted the GM of the store and even though I bought the car As Is with very basic warranties he was able to provide financial assistance to help get the car fixed. This is was a very large set back for my family and I believe the Management team truly does value there, customers. I think the management at this place really values the customers. Also, they are working to implement new processes to allow customers to speak with mechanics to hopefully avoid problems such as this in the future and really provide the best service for customers. I am going to be looking to buy another car in the next 3 years or so and the first person I am going to call to begin my search is this dealership because of the way they treated as a person and not as a deal.

Professional and courteous.

Excellent service as always.

Very good, always room for improvement , but overall a great job. I would highly recommend.

Walt was great! I was shopping for a used car and had my eye on a Mazda at Capitol Cadillac. Walt came out to greet me and let me check out the car without any salesman pressure. I was concerned about a dent/hole in the polyurethane cover above the front grill and left to check out other Mazda’s I had seen. After looking elsewhere, I decided I would get the Mazda here if the front got fixed, so I made an appointment with Walt, and before I even had the chance to ask them if they could fix it, he said he was going to order the part and fix it for me! I was so surprised that I didn’t even have to negotiate that, especially after talking to other dealerships. Bottom line, if you want to work with someone who honestly cares about what you want in a car, and will do his best to make you happy, go see Walt!

Great place to buy a car

Every one On At Team Cadillac goes out of their way to deliver hospitality and a level of expertise like none other!!!!

Received a card in the mail with Capitol Cadillac name on it for air bag recall. Scheduled appointment too car in they said they didnt have the parts. They had my keys I guess they figured I would just leave my car for days. Was told they were not a Pontiac supplier. Really. I bet they had the parts for Richs friend in parts who was bringing his car in that same day.

Today, June 5, I was told by salesperson Andrew (after he consulted w his manager) I was unable to put down a credit card deposit to hold a 2015 Acura RDX. He stated that their policy allowed no deposits & required all paperwork to be signed in person. I explained I planned to pay cash for the car but was not willing to make the one way five hour drive without being assured the car wld be mine when I got there. CADILLAC OF DUBLIN, why are u advertising cars on several NATIONAL websites if there is no way one can purchase one unless they live in close vicinity? What the heck?Thats so weird!!!

I just purchased a used Escalade ESV from them. Tom, Calvin and Jeff were very helpful, friendly, and treated me with respect throughout the process. Tom was knowledgeable, helpful and willing to go the extra mile to make my experience a great one. He communicated with me throughout the process. He tried to accommodate every one of my requests. It was truly the best car buying experience Ive ever had. I felt like I got a great deal. They worked hard to get to a win win outcome on this car for me. I am extremely happy with my purchase!

The service department is Awesome! I feel confident that my concerns are addressed each and every time I go here. Ive serviced 2 cars here for years, everything from regular service to tricky issues, and never regret making this my go to dealer for any and all concerns! From my experience working with several Cadi dealers in OH and surrounding states, the service advisors are great, the service manager is great, the technicians are extremely capable, and this is just overall a great team to trust in.

I frequent many dealerships due to my occupation, Cadillac of Dublin and its team are top notch! Highly Recommend !

The service department here is top notch. They are the friendliest and most helpful service department I have ever met. Even their car detailer smiles and ask if there is anything he can help you with. I would recommend them to anyone.

It is still on my 5 star list.

Friendly and knowledgeable staff who are able to get down to business at whatever pace is comfortable for you.

Love the store. Great people! Great work!