Took me 20 minutes at the showroom to pick the correct car. Andres handled all the paperwork for me and delivered the car the next day without any issues. The smoothest buying experience I ever have.Free oil change the first time and free car washes too. Hope that my experiences will still be positive when I bring the car over for maintenance and washing.

Great overall experience. I worked with Anthony and he was patient and informative. I ended up choosing a car that I hadnt come in to see but ended up loving it! I would recommend visiting this dealership.

Wow. Place has changed. Bought car here awhile ago and had good experience. Just stopped in because I’m having some errors appear on dash. Girl at service desk was very rude. Acted like they were too busy for something like this and said it would be at $80 just to look at it if they could even get it in.

Had yet another fantastic experience with Jesse at Pugi Mazda. Jesse facilitated the entire transaction over the phone, reserved the vehicle I selected, and had my paperwork ready for signing upon my arrival. I was in and out within 30 mins. Jesse was equally as impressive with this purchase as my last 2 with him. Hes a honest and personable guy, not simply trying to make the sale, but making sure I felt comfortable with the entire process. Ill not only be returning to him and Pugi for my next vehicle, but will continue to recommend to family and friends. My recommendation...call Jesse and let him take care of your transaction. You wont bedisappointed. Thanks Jesse!

Great location wish there was a little bit more parking Greg in the parts department is awesome really takes care of his customers. great prices on certain parts also highly recommend

I had a great experience working with Randy at Pugi Mazda! He gave me the best price out of all the dealerships I contacted, and although Pugi didn’t have the exact car I wanted, Randy was able to bring it in from another dealership. The car arrived quickly, and on the day of purchase, Randy arranged for the service department to take a look at the car, and I was able to talk to them directly so they could answer my remaining questions. Randy was attentive, and great with following up, but I never felt pressured, which I really appreciated. I had a pretty bad experience with another dealership, especially when it came down to negotiating and getting close to the final steps. Every step of the process at Pugi was a positive experience for me, and I truly felt that Pugi valued my business. That’s why I ultimately chose to purchase from them. Feeling valued and respected goes a long way. Thanks Randy and Pugi Mazda!

I bought my Mazda from a different dealership and had to come here for a tire warranty. Everyone was very helpful and friendly. The technician offered to stay late to help, which was very kind. Unfortunately I needed a brand new tire, but they got it in the next day and was able to squeeze me in and get it fixed within an hour. Came back here for my oil change since I felt like everyone was helpful and I trust them. They only recommend things necessary and don’t pressure to make a decision. Very thankful for the staff as I have other friends that have been taken advantage of at car dealerships and accrued unexplained expenses.

Pugi Is the best Mazda dealership in the Midwest. They will do everything in their power to give you the best deal and accommodate you after purchase. Katy is a rockstar so please ask for her. 20 years of experience and she will work fairly and diligently with you and give the best advice. Pugi makes you feel like family. Karolina at the service desk always remembers you and is so great with explaining issues with your vehicle so you understand exactly what’s wrong with your car when you have issues. If you’re buying a Mazda. It needs to be here. Best inventory, service, deals, everything.Thank you for a wonderful experience and helping me upgrade a bit. ☮️

Anthony provided excellent customer service and made purchasing my 2021 Mazda Miata a breeze. He was both knowledgeable and helpful. Sarah in financing also made filing the paperwork quick and painless. I would recommended anyone to purchase their next car from Pugi Mazda.

Randy was very helpful.It was refreshing to go to a dealership without being pressured or hassled.I am very happy with my new leased CX-5He took the time to have me download & set up the app & show me all the features Mazda has to offer.

CJ was awesome to work with. There was no hard sales push, he listened to what I was interested in and delivered at a fair price.Katy in the Finance/Leasing department was very efficient and easy to work with. The process was smooth and fast.Overall, a very positive experience.

Anthony was great! Very patient, professional and transparent with the process. They helped me out with trading in my Mazda 6 and made it painless to get myself into a new Mazda 3 Hatchback!

Great customer service. We bought a car at this dealership and Anthony was a pleasure to work with. He made the process simple and painless. Im thoroughly impressed by his professionalism. After staying 20 minutes after the dealership officially closed, he spent an extra 10 minutes showing my wife all of the features of her new car. He definitely went above and beyond. I highly recommend this place if you are looking for a pleasant car buying experience.

I visited a lot of dealers in the last month! Some, you walk in and you feel like walking right out without the time of day if you know what I mean. Felt right at home at Pugi Mazda. No pressure. Offered water and use of facilities as we waked in, met Jesse quickly with appointment and sent off on a test drive by ourselves in a used Mazda CX5. A Shout out to Jesse in sales and Katie in finance for a smooth transaction all the way through. Over and beyond service from both friends!My daughter now happy I returned little over a week later and purchased a new car. Texted ahead, took for test drive and settled! Both Jesse and Katie (knowing we picked busy days) really showed they cared, took their time with us and wanted to meet our needs in any way they were able. Katie with great care, personality & follow-up and Jesse the same both times taking his time to make sure we were happy and familiar with the car top to bottom before leaving the showroom.I just want to thank the Pugi family, Jesse & Katie for going the extra mile with us... Much appreciated!

Bought a new CX-5 today. Big thanks to salesman Mandy and sales manager Bill. Very reasonable quote, helpful, open minded. Will definitely recommend to my friends.

Usually good however extremely long wait 1 hour and 45 minutes for just an oil change with an appointment. Also, recommended service that was done a few months ago so not sure if they are checking or not. No explanation or apology for the long wait. Not sure if will return to their service department.

My car unfortunately got totaled during one of the winter storms in February. During my car search, I checked out Pugi Mazda and worked with Andres, and he was nothing but awesome from the start. He kept in touch and checked in with me without being pushy whatsoever. I looked at a few other dealerships and SUVs, but I ended up coming back to Pugi Mazda a week later and buying the 2021 CX-5 and absolutely LOVE it!! The entire team at Pugi was amazing and very straight forward throughout my car buying experience. Top notch customer service. 10/10 would recommend going to Pugi for your next car!

This was a fantastic first car buying experience. I bought a 19 CX-5 and Im glad it was at Pugi. Customer service was exceptional and even when they were somewhat busy, they still provided updates in the customer area. I worked with Q, Jesus and Katy. Very professional and accommodating to all my questions during each step of the process. The service team is also great here. I highly recommend going to Pugi Mazda.

The car buying experience at Pugi Mazda was very rewarding. Not only did I get a great deal in purchasing my car but I was able to work with their professional and cooperative staff. They went the extra mile to make me feel comfortable and important during this process. My sales person, Jose, Sales manager, Elizabeth and the other staff members were there to make sure everything went smoothly when I picked up my new vehicle. Thanks Pugi for a great car buying experience.

If you want to be treated like family, thats the dealership to go to. They have good local deals alongside the mazda corporate deals, and they dont hassle you while you are looking around.

We had another great experience with Pugi Mazda this past Monday!!! We got another Mazda CX-5. This is the third one we’ve had and the fourth Mazda we’ve had. Great car and so many fun perks!! Thanks for everything, Jesse!!

Best dealership experience by far. Straightforward, kind, and honest people. From sales down to finance, the staff is fantastic. They worked so hard to help me find the right deal. Don’t hesitate and go see them first. You’ll be happy you did. So thankful for choosing Pugi Mazda.

Hassle free car purchase through Costco program. Even before using Costcos program we went in for a test drive. No hassles, they explained what we wanted to know and let us take the drive out on the highway. A few weeks later found the Costco program and well now we have a new suv. Friendly staff, clean facility, both of sales and finance took time to explain things and make the process as easy as possible.

Andres went above and beyond to help us find a vehicle for my wife. He took time to go over all options and pricing and we couldn’t be happier with our new CX5. Highly recommend Andres and Pugi Mazda.

We recently had a positive experience buying a new car at Pugi Mazda. Jessie was our salesman. The price was fair with no pressure. Jessie also. spent plenty of time explaining all of the new technology to us seniors. He also made us feel comfortable with contacting him later with any questions or concerns about our new Mazda.

Bought a new CX-5. While everything was not smooth initially, they bent over backwards to make sure at the end of the day everything was 100%. Really cared about my satisfaction as a customer. Well Done! Thank you Pugi and specifically Katy and Jesse!

Best car buying experience using Costco car buying and Pugi Mazda.Jesse was great, got the exact car I wanted, and between the price and service before and after the sale well be back again.

The best, Professional, and great management, best deals

Amazing customer service! Jose was super responsive and made my experience buying a car much easier than other dealerships. Highly recommend going through Pugi Mazda. This was the first Mazda I’ve bought and am very happy!!

It was a pleasure buying my new CX-5 at Pugi Mazda.Andres Alvarez was the salesman for my relaxed, low key and very respectful experience. He was candid and fair throughout the entire process.Ive bought a lot of cars over the years and this was by far my best experience.

My experience was great! I was a first time car buyer and know nothing about the car buying process. My salesman, Andres, was extremely knowledgeable and helped me find the PERFECT car. I couldnt have asked for a better experience. Andres made me feel comfortable, was not pushy at all, and asked me the right questions to know exactly what I was looking for. I will definitely be referring friends to Pugi and to Andres.

Andres was great to work with!

Great dealership. Andreas was very helpful and we got 99% of the deal done over the phone. I was in and out in 30 min. I am very happy with everything.

I looked at a few vehicles today with Anthony at Pugi Mazda. Anthony was patient with me and attentive to what I mentioned I was looking for. I didn’t end up making a purchase (yet), but Anthony did a great job - didn’t try pressuring me into making a decision, and is an all around great guy to work with. He is knowledgeable in many makes and models of different cars. Highly recommended.

Worst car negotiating experience possible. The sales managers were both extremely aggressive, rude, unprofessional, threatening, and downright abusive. One (Billy) made me cry and then said, Jesus! under his breath as he walked away when I asked for space. To make it worse, when we confronted him about the way he was acting, he denied his behavior, denied his anger management issues, denied my experience as a customer, and denied he was in any way at fault for how the negotiating process went down. No apology whatsoever. When we asked for his business card to report his behavior to corporate, he refused to give it to us. To top things off, the other manager rudely kicked us out immediately at closing time when she figured out we were going to walk.We did walk. Continental Mazda got the SAME EXACT PRICE we negotiated at Pugi for the SAME EXACT CAR, only they treated us with respect and care throughout the whole process. What a difference good customer service makes! I was happy to give Continental my business! Dont waste your time with the stereotypically snakey car salespeople at Pugi. Go over to Continental - get the deal you want, the respect EVERY customer deserves, and give your hard-earned money to people who deserve it.By the way, Pugi, knowing it was me who wanted to buy the car, refused to release the car so that Continental could sell it to me. These children cant play nice in the sandbox. Luckily, Continental has dedicated salespeople who found the car I wanted at another dealership and personally ported the car for me. If Pugi has the car you want, spare yourself - go to another dealership and ask them to port the car from Pugi to their dealership so you can have a GOOD car-buying experience.Summary: Pugi lost a sale to Continental purely because of their sales managers behavior and attitudes.

I am a healthcare worker and went in for the essential car care program. At first trying to schedule it to get an oil change was a hassle cause they were first telling me it was only covered up to 40 dollars. I said I don’t remember seeing that. Then they asked “you aren’t getting synthetic are you?” And I said that’s what my car is supposed to get. They said just bring it in. Whatever, I figure it’s new so everyone is learning. I brought it in and everything seemed okay. I asked if they could look at my key fob cause the spring that shoots up the key gets stuck and I have to dig it out of the fob. They said no problem. It was done in about an hour like they said. They told me my key cannot be fixed and to cut and program one it was going to be 175 dollars. (Did they even look at it?). I said no thank you. To top everything off, when I left and signed the paper work I didn’t even know there was a check list stapled the wrong way when I signed the invoice (which I didn’t have to pay so that was good). When I got home, I got the wrong check list! Another customers information (phone number, name, VIN number, tag number and email) was stapled to my invoice! I usually don’t write reviews but this experience was kind of a downer. When it’s time for a new car I might look elsewhereEDIT: I updated my review because Gary called me personally after this and said he would take care of me himself. He apologized for how everything went down and to call him back to set him a time for me to come so he could fix it for me. Now it’s just finding a time to go, but I’m very appreciative about the follow up!

Just purchased my second Mazda vehicle from Pugi over the last six years. Fantastic buying experience start to finish. A great representation of the Mazda brand. Couldn’t be more pleased with the Rudy, Andres, and Katie

Buying a car for the first time during a pandemic is stressful, but my wife and I were very glad we found Pugi Mazda. A special thank you to Jose and Jesus for the service.We had visited 2 other Mazda dealers, both were difficult to work with and unwilling to negotiate at all. When we came to Pugi Mazda, we didn’t have a specific car to check out and it was an hour before closing, but Jose worked with us, heard what we were looking for, and showed us what he had in stock that met our needs. We put out an offer on a used 2017 CX-5 we liked, and Jesus (the sales manager) worked with us and negotiated a price we were comfortable with. When we discovered a small chip in the windshield the same day after driving off the lot, Jose continued to work with us to schedule service to get it fixed.All around really positive experience. We felt comfortable the whole time, no real pressure at all, and pricing was clear and transparent. Would recommend.

I am a healthcare worker and was notified of the deal for a free oil change on social media. Needing an oil change I inquired and immediately received a response from the dealership located down the street from me. I spoke with Karolina N and she was extremely nice and accommodating during the whole experience. I was able to get the service done fairly quick and for free which is always nice. Karolina explained everything in detail to me and even though I do not own a Mazda, due to this experience I am more than likely to return when preparing to purchase another car.

I purchased a new Mazda 3 yesterday. I worked with Anthony and it was a great experience. The dealership was very comfortable. Unlike other dealerships where the sales people are hovering around the front door, sometimes even outside, Pugi was very relaxed. Their prices were lower than other local dealerships. The financing process was extremely quick and painless. Katy did a great job and was even able to beat the rate I had from my own bank. I walked out with the exact car I wanted, at a price lower than I was willing to pay, and at a rate lower than I expected to get. I highly recommend Pugi Mazda in Downers Grove.

DONT WASTE YOUR TIME!I was interested in a CX-5 that I wanted to see and buy. I reached out to the dealership on Tuesday night to schedule a test drive the next day (Wednesday). Amanda responded to me saying that the car is available and waiting on me.On Wednesday, after an hour drive that was full in anticipation we arrive at the dealership only to be told the car sold LAST Saturday and their inventory wasnt updated!!!! but we have a few other cars that might interest you... they told me.No, I was interested in the car I wanted and inquired about apparently 3 days after it was sold and was told that it was still available.

Yesterday I went with my car Mazda RX8 2004 for check engine light on around 5:10. They told me they were going to check it and the service cost is 80 dollars and it would take 45 minutes, after 5 minutes they return with my keys and They tell me that the service manager said that a mechanic had an emergency and couldnt check my car about check engine on, they apologized and they returned my keys at 5:17, so they no have service after 5 available beacuse dont have mechanics, and just say come back tomorrow after 9 ... bad services.

Purchased my first Mazda in October with the help of Jesse. He was great. NO pressure whatsoever which was a huge factor for me. Everyone was great to deal with. Ive had Zero issues with the car and LOVE it!Highly recommend this dealership!

Lost the key out of the transponder for our CX9 while on vacation. Pugi had it in stock. Able to buy the key and have it cut next door at Hyundai. All done very timely. Thanks guys!

Well maintained dealership. Their sales department can be a little difficult to deal with - long wait times, ghosting sales agents once they get your money. Their service department is fairly good - prompt and professional.

First time purchasing a new vehicle and found the staff at Pugi to be different from other dealers visited. We appreciated their patience, kindness, and professionalism in making sure the purchase was one we could feel confident in. From CJ taking the time to explain the features of vehicles and fielding numerous questions, Bill working out logistics to honor a fair deal, and Katie walking us through the finances, the team went above our expectations in making it a personal and enjoyable process.

Just got a new Mazda 6 from them. My salesperson Jesse was great. Worked with me through the sales process. I never felt pressured, and he was straightforward and knowledgeable throughout the entire process. Hes 5 stars without a doubt. Overall if I could deduct half a star and give a 4.5 star review for some miscommunications I had with someone else at the dealership, I would.

What amazing service! I stopped in yesterday without an appointment they had be in and out of there in an hour and 1/2 and took care of my issue! Chris the service manager was incredible. Quick service from the moment I pulled in the drive! Thanks so much

I went to Pugi on Saturday looking to buy a new car. I can’t say enough about the staff there all around. I was especially amazed by the service that was given to me by Anthony. My other car buying experiences weren’t great so I wasn’t optimistic when I went in but the WHOLE TEAM blew me away. Definitely 5 stars and I won’t buy another Mazda anywhere else!

I went to the dealership today to test drive a car. Although the CX- 5 and CX-9 were at the top of my list, I would never buy a car without a test drive first. With mask on I entered the showroom and was approached by a man with his mask under his nose and so loose I could see his lips. I was surprised as I thought most businesses were working hard on making it safe to do business with them. When I asked him to please put his mask over his nose as I was older with health concerns he asked very rudely, Then why are you here?! I was completely taken aback and replied because I want to buy a car! Not only was I told to go elsewhere, he stood in the window and pointed at me and laughed as I got in my car. I highly suggest you car shop where you are appreciated.

Purchased a madza 6 last night. After a couple unpleasant experiences at other dealerships previously, Andres and Bill did an amazing job making the car buying process easy. They were always honest, worked with us to get the best price possible, and answered all of our questions completely. They never pushed us to buy anything which was a huge plus. I would highly recommend this dealership to all my friends and family!!

Always very helpful and quick with vehicle maintenance. Surprisingly much cheaper fees for service as opposed to many other vehicle businesses. All employees that have assisted me have never been pushy or undermining which Im especially grateful for being a woman. I would definitely recommend this Downers Grove Mazda location!

I highly recommend Pugi Mazda. Ask for Erick if you decide to stop in. I’ve bought/leased a few cars in my life and I’m not exaggerating to say that my experience at Pugi Mazda was the best. I also had the pleasure of working with Chad, one of the Sales Managers, who was very accommodating in my requests. I felt very well taken care of. These guys worked as a team to make sure my experience was a positive one. I left the dealership in an SUV I love and being very thankful for my path crossing with theirs. Go check out the new Mazdas if you are in the market. You won’t be disappointed!

At Pugi, CJ and Bill took very good care of me. The business manager was was very straightforward too. This is the second vehicle I have purchased from Pugi.

Excellent sales reps and service everytime. Pugi cares about their customers and it shows. ( I just purchased my fourth car from them!)

I just purchased a new Mazda CX-5 and could not be more excited! I was really set on the Grand Touring with the premium package and they worked with me and had me out the door with exactly the monthly payments I had in mind. This was an unexpected car purchase but the staff especially CJ, Andres and Katy made it a very pleasant experience. I highly recommend Pugi Mazda.

I don’t know that I can adequately explain how grateful I am for the amazing service Pugi Mazda provides. I had an unbelievably horrific experience with an independent auto shop in the city. Once I rescued my poor car I took it straight to Pugi (which is where I should have gone in the first place.) My service advisor, Karolina, was incredibly kind and understanding. She did an incredible job of keeping me updated and explaining the details of what exactly was being done and what I was being charged for. I had a lot of questions and concerns, all of which were addressed in detail by the technician and printed on my invoice. It’s amazing how much safer your car feels when you can understand everything that was done during your service and clearly the staff at Pugi gets that. Fast and inclusive service, friendly and understanding staff all for LESS THAN 1/3 of what the other guys quoted! I will never ever ever take my car anywhere other than Pugi. THANK YOU!!!!!

Excellent!! Kudos to all the folks!I recently purchased my very first Mazda,, and I am loving it!!The whole buying process was pretty painless from start to finish.. CJ worked with me and explained everything I needed to know about the car and followed up in a timely manner whenever I emailed him. Finance Manager Randy made the whole process easy and pleasant.. I know - not something you look forward to but working with Randy I didnt feel pressured.I got a chance to work with Chris Jones in service as well.. He answered and addressed all my concerns.And thanks to Bill Richey for all his help getting this sale finalized.

Upon initial experience the dealership was great and the salesman were very helpful. We got the car we wanted for a reasonable price and were happily out the door. However we had a few things we wanted to change and needed to contact the dealership again and they were virtually gone. We sent emails and made phone calls for weeks without anyone getting back to us. When we finally got through to someone they said they would need to check on a few things and call back and then never called back. This went on for a few months and finally we told them we were going to be coming back into town and would stop by to get all this taken care of. They responded almost immediately and got us the paperwork to sign. Then they disappeared again saying they would keep us updated (they havent).Update [10.31.2018]: They still hadnt gotten back to us a week after posting the initial review despite numerous calls and talking to Chad who I believe was the manager. Called numerous times and left messages with multiple salesmen and no one ever called me back. Then we finally had it and contacted the general manager through email (as we could never get him on the phone - always went to voicemail) and it got taken care of in a few days. Still cant believe how ridiculous it was that the manager on the floor or any salesman would never call me back.

I have purchased 3 Mazdas from the Pugi Mazda dealership, the latest in March. Their sales team is flexible and fair on trade-in and purchase price. It is a relaxed atmosphere that transcends the typical negative feelings one gets when attempting to navigate the dealer system. Chris, the Service Manager, goes out of his way to ensure your maintenance is fairly priced and that you have transportation when your car is in service. We will continue to purchase, and get any maintenance and work done,at Pugi for the lifetime of our current and future vehicles.

Rude salesman, kept calling me after I informed them that I did not want to buy a car, I visited their dealership and had a bad experience with the salesman, did not introduce himself or even ask for my name, gave me a poor quote that was inconsistent with what other salesmen had given me earlier, seemed like they were not trying to sell cars, called the sale manager to voice my complaints and was brushed off like shoulder dandruff. Not the sort of dealership that I would want to support!!!

Jesse did a great job making the car buying experience as pleasant as can be expected. I scheduled to test drive a new CX-5, and the car was already running and heated when I arrived, which was a nice touch. I have to knock one star from an otherwise 5-star review because of an error in the financing paperwork. I called the next day and had the mistake corrected and a refund check issued, but if not for my double checking that would have been money out of my pocket.

Had a very good overall experience here. Dennis was great to work with and helped us find the right car. He was very professional and straight up with us; everything went smoothly. There were a few hiccups with the car itself but nothing directly related to the dealership.

My wife and I purchased a used CX-5 from Pugi last weekend. We had been in contact with many dealerships in the area before heading in and were impressed with their responsiveness and ability to help us locate a car with the specs we were looking for. When we arrived at the dealership, we worked with Alexis and Bill. Both were great throughout the day and very fair in their negotiations. It was refreshing not to have a high pressure, sale-sy experience. We were able to have an extended test drive and get the car checked by a third party mechanic before moving to purchasing. Everything went smoothly and we would recommend Pugi to others looking for new or used vehicles.

This dealership made buying a car a very simple, quick, and stress-free process. Anthony (sales) and Odis (financing) were both really great to work with, and some of the friendliest people I’ve dealt with professionally. They worked quickly and knew their stuff so every detail was explained. I highly recommend The Pugi motor group to anyone considering looking for a car.

I purchased a new Mazda 6 from Pugi Mazda last week and I can not say enough good things about the car and Pugi Mazda. My salesman was Anthony Civito and he did a great job for me and was very detailed and professional during the entire sales process. Lizzy was also very helpful and gave me a great deal on the car. Probably the best experience I have had buying a car. No high pressure sales tactics and they quoted and honored the best price locally on my car. If you are looking to buy a Mazda in the Chicagoland area go to Pugi Mazda!

I just had a great used car buying experience at Pugi Mazda in Downers Grove, IL. I made an appointment for a test drive and met with Jesus (Jesse) Sánchez. He toured me around the lot and we discussed what I was looking for. He came back with keys for a couple cars to test, brought me a bottle of cold water, and we went for a drive.It was great. I wanted the car, but not immediately. Jesse explained that he couldn’t hold it, but he had similar cars arriving soon. (Absolutely no pressure to upsell, make a deposit, or make a decision.)Later in the day, I called for more information and again no pressure, and he gave complete answers. I decided that evening to buy the car, and texted him to let him know. Jesse set up an appointment for the next day and we figured the out the door price. He offered me several add-ons but didn’t pressure when I declined.The trade in pricing was generous, and the closing process was very transparent, and well explained. All in all a pleasant experience for buying a used car. I left the dealership with a great car, and feeling that I received an excellent deal from people I can trust. Mr. Jesse Sanchez is an example of how a sales consultant works well with a customer and makes the dealership look good!

We recently finalized the purchase of a new Mazda 6 from Pugi Mazda. Bill and his team were very respectful of our time and professional throughout the entire process. I did a fair amount of market research and Pugi, by far, had the most competitive pricing. Last but not least, their business manager Katie did a fantastic job getting a competitive rate and ensured all of our paperwork was ready to go when we got there, so everything moved very smoothly. Thanks again to Bill & the Pugi Mazda team!

Fantastic service. The Mazda dealer closer to me said I could not stop by and had to make an appointment. I called Pugi, they said come anytime. Neither of my key fobs were working even though I had a battery replaced in one days ago. (The gentleman that generously offered to replace the battery for me me at Walgreens forgot to remove the sticker. ) I was greeted cheerfully, both batteries replaced in both fobs, my car was washed, in and out within 15 minutes. Thank you!

I had a great experience in the Mazda service department in Pugi Mazda. The service manager Chris helped me a lot. My transmission had a really loud humming sound and they were able to fix it. They have a superb customer service and will be coming back again for my regular oil change and car maintenance. Thank you so much Pugi Mazda!!! Highly Recommended!

I went in and was greeted by Dennis, who was attentive and polite despite being busy. I test drove a Mazda3 and 6 but ultimately decided that I wasnt a good fit for either. Dennis was very straightforward with pricing and gave me a no-BS out-the-door price to consider since the car would have been at the top of my price range. No undercoating, surprise charges or high pressure tactics to get me to make a snap decision.

Maybe I don’t buy cars enough but it was almost a 5 hour process! Aside from that we adored the staff and had a good experience buying a used car from them. So far no problems! We will definitely be back one day for our next car.

Amazing is the word. These guys take Mazda’s slogan very seriously; “Zoom Zoom”. Everything is clear. They help you real fast. They are so patient and calm. No BS. No cheating. No lying. You get straightforward answers all the time. Everyone is amazing when it comes to Customer Service. CJ the sales rep, Bill the sales manager, Adam the finance manager. Shout out to guys for the amazing buying experience. Would recommend all family and friends to come here. Once again. Amazing is simply the word.

I recommend this Pugi Mazda dealership to everyone. Ask for Anthony in Sales! He was extremely professional, answered all of our questions, and did everything he could to give us the best deal possible. We bought the 2019 CX5 Touring, and couldnt be happier!!!! Also his manger, sorry man I forgot your name, was awesome as well, and the lady in finance was extremely nice! Best service I have ever had when buying a car!

We met the best salesman today, Anthony C. He was extremely knowledgeable, helpful and just an over all great guy. He helped us to get the exact car we were looking for and made this the best car buying experience we ever had. Thanks Anthony for all that you did today, you have earned loyal customers and we will be back again for our next car one day.

This dealership is unbelievable! The sales people are knowledgeable, honest and friendly. They truly look to give you the best deal up front. The finance crew are great also. I didnt bother leaving this dealership to shop around. I drove out in a Mazda with a smile on my face!

Buying a car generally isnt a fun time for anybody. With that being said, Quinton made getting my CX-5 Grand Touring a lot of fun! Him and Chad also managed to get me out of my Ford lease early right there and purchase the CX-5 the same day, which didnt look easy! Ive recommended everyone I know thats looking for a car to go see these guys. Ill see you again when Im ready for another Mazda!

Great dealership, with great customer service and communication. I would have to say that when I stepped foot into the dealership all my concerns with aggressive salesmen were immediately dismissed. CHRIS were instrumental in my pleasurable visit. I highly recommend this dealership all service was done quick and efficient. Thank you Chris Jones :)

I had a great experience here. Erick was very helpful and listened to what I was looking for and my price range. Even after purchasing my Mazda he was still very attentive and stayed in contact. I highly recommend their quality service and great selection of vehicles.

Purchased a 2019 Mazda CX-5 back in April here. Alexis Barraza helped me and did a phenomenal job. A little late on the review but better late than never. He was great. Very nice, courteous and not pushy at all. He was very focused and concerned about taking care of me. I apologize for taking this long to write this review. Will be returning for future care purchases for sure.

Just purchased a vehicle and they were super easy to deal with. My salesman was Anthony Civito. He was knowledgeable and friendly. Highly recommend looking him up to be your sales person!

Great car buying experience! Dennis and Chad bent over backwards for us to get us a great price and they even hunted down the color we we wanted from another dealer! Our next Mazda is going to be from Pugi!Ive never had positive things to say about a car dealer until today. Thank you Dennis and Chad!

I had a great experience working with Bill and Alexis at this dealership. I felt that they answered my questions very thoughtfully, and they made sure that I was set up for success leasing my CX-5.

Pugi Mazda - Downers Grove is the hands down best dealership you will ever go to. The greatest customer service (Jesse and Katy) that I have ever experienced. A beautiful, comfortable, and clean area to get the best and most fair price on your vehicle.They will do everything to make it work for YOU.

Great experience with everyone at this dealership. Dennis, Chad, Katie, and their colleagues were professional and respectful throughout the whole process - from test drive to waiting for me to reach back out - to leaving with my new Mazda 6. Highly recommended.

Great services! Coming here for my first car, without a doubt! Very knowledgeable, very kind. Anthony and Katy were very helpful with my family’s experience there.

I had a great experience with Jesse and the team at Pugi Mazda! They answered all of my questions and my dads. They were patient and very knowledgeable! I love my new CX-5!

I was pleasantly surprised with the low pressure buying process for my Mazda 6 Grand Touring on January 26, 2019. Rudy of internet sales was very straightforward in giving me the full price breakdown. Other dealers didnt reply when I asked for additional pricing details. Dennis in the showroom was an expert on the Mazda 6 and answered all my questions. Bill was great in terms of agreeing on a fair price in a low pressure environment. Katy in financing was also great. I was never asked to buy paint sealant or window etching etc. I highly recommend this dealer!

Pugi Mazda gets it. They are NOTyour typical high pressure, heavy negotiation, nickle & dime you until they wear you down until you sign new car experience. They are about kindness, respect and serving you to help you make the best buying or leasing decision for you - REFRESHING! Chad, Q, CJ, and Katy were all phenomenal people who work as a seamless team to take great care of you. HIGHLY RECOMMEND!!

Bought my first car with the help of Erick and Cody. Both were extremely helpful throughout the entire process, from test driving to rolling off the lot. Adam in finance was also thorough in explaining all of the options available. Im very excited to be a Mazda owner, thanks in large part to the team at Pugi.

James was a lot of help! No BS he got me in the car I wanted for the price I wanted.

EXTREMELY SKETCHY DEALERSHIP! If I could give negative stars, I would! Contacted them about a specific car that I had been looking for for a while now. They contacted me back right away and were very nice at first. Rudy was the salesman that had been calling and emailing me throughout the process. All of a sudden, I get a call last Friday from an entire different salesman saying that he will be taking over for the rest of the car financing/paperwork and whatnot. I specifically told him that I wanted the White Volkswagen Passat with Tan leather seats, which is what I applied for. He was nice on the phone and told me that he would contact me Saturday morning about the application and approval. I start receiving emails of my credit getting ran tons of times. I woke up Saturday morning to a text saying that I had been approved for a car and to “Go on their website and see if that works for me”. I go on their website to discover that I had been approved for a COMPLETELY different car that I had never seen or inquired about! A different color, completely different interior, and entirely different car than the one that I applied and asked for! They never contacted me at all to make me aware that they were going to run my credit for a car that I didn’t want or any other car other than what I had applied for! On top of that, the car that they had approved me for was DOUBLE the price of the one that I was interested in! I texted Rudy back and made him aware that that was NOT the car that I wanted at all! He didn’t get back to me until 7-8 hours later and just said “Okay we will try to get you in a Passat”, and then never contacted me again. Then the next morning I receive an email from a different salesman asking me if I had any questions about the car that I had been approved for and inquired about, which was the WRONG CAR! I never inquired about the car they approved me for! They ran my credit for something I did not want and got me approved for a car I never asked for! SUPER UNORGANIZED, UNPROFESSIONAL, and SKETCHY DEALERSHIP!! I have never dealt with this in my life when purchasing a car! I still have all of the emails, texts, and voicemails from the salesmen. I WILL be reporting them to the Better Business Bureau! STAY AWAY FROM THIS DEALERSHIP!

Went in to look at a mazda. Jesse greater us right when we walked in and was extremely helpful. They were busy and he was very nice, showing me the car I was interested in. Went on a test drive and came back to talk numbers. Bill was the one we talked numbers with. He was super nice as well. Was not pushy or assertive. Got a good deal and put a deposit down since I did not want to buy that day. I asked if I could come back in a few weeks and actually ended coming back the following weekend to purchase. Jesse, the original salesman was not available the day I wanted to come in so Matt ended up helping us. Even though it wasnt his sale, Matt was extremely nice as well. Worked with me for my trade in. And Jesse stayed in contact with me the whole time. Everyone we spoke to was super friendly. Never once felt pressured or pushed into anything. Overall, great experience. Love my new car and got a fair price. Thanks again!

If I could give no stars I would! This place has the WORST customer service I have ever dealt with and my Mazda is a 2017, the ac doesn’t work properly and CHRIS the service manager tells me it’s fine. I’m now without a car or a loner until I find a place that will actually fix the problem oh and the SERVICE MANAGER CHRIS hung up on me! Great customer service guys!

What an experience! Had narrowed my vehicle to a Toyota Highlander or Subaru Ascent, and stopped at Pugi to test-drive the CX9 to humor my colleague. A few hours later, I was driving off the lot with a beautiful fully loaded CX-9 for literally $10K below that of the others. My salesman Erick patiently answered my questions and worked with me on getting the price I need, but then was blown away by the care and attention of Katy who helped me through all the financing and making sure all my questions were answered. First time owner of a Mazda, but definitely not the last time I purchase!

Always take my car there for repairs. Prices are reasonable. Very clean and staff is friendly. Highly recommended!

I came from Indiana to downers grove of Pugi Mazda. I started working with Lizzy and she worked the price down to where I had to be. Then when I came in she introduced me to Andres Alvarez. He had the car clean and went over everything with me. The he walked me into Katies office for the fiancé part and she had everything done for me. It took me 2 1/2 hours to get there and it took me 1 hour from start to finish to leave. This what service is all about. Dont miss working with these 3 people, as they will get you the best deal along with great customer satisfaction and out the door in no time. This is what CUSOMER SERVICE IS ALL ABOUT!!!

Outstanding service. They are quick and efficient and very accommodating. Thank you Pugi Mazda!

Went there to purchase a Jeep, talked on the phone a few times before the 3 hour drive up there, agreed on price before I drove up there, when arrived had a different salesman named (Alexis) which was a horrible salesman and he said he couldn’t take any money off, well explained that I’ve already agree to lesser price with the other salesman. He finally comes back with the right price and then try’s to hide commission in tax, title portion of the sale. Asked him to show me how my money is broken down, finally he agreed and magically he came up with a new lesser price. During this whole process he told me he doesn’t care if he gets my business, because he will have someone in tomorrow that would pay more. Also before I was suppose to arrive, the Jeep was supposed to be clean and ready to drive off lot. It wasn’t, it was completely filthy. Needed vacuumed and full detail. Had to wait two hours for them to clean it, then once was done, you can tell it was rushed and no effort was put into it. One of the worst experiences I’ve had at any dealership. I would NOT recommend Pugi. Or the salesman ALEXIS.

I would highly recommend Pugi Mazda to any friends/ family looking for a new vehicle. From the shopping/ purchasing process with Joey, to the routine maintenance I schedule/discuss with Anthony finally to the quality of work done to my car my Sam; it has been an overall incredible experience. Their team is honest, efficient and the quality of work leaves my car in better condition every time I pull away.