This company is HORRIBLE! We booked a first time ride that NEVER came! When we finally called, the recording said that it was cancelled so we figured wed give it another try. The bus came a little late, no biggie. Then left my brother hanging for 2 hours with no ride. After several phone calls, send a bus that he cant even ride on (not wheelchair) I called to talk to a supervisor and they wouldnt even put one on. NEVER AGAIN!

This is by far the WORST transportation service I have ever used in my time on this planet!!! I just called as soon as they opened and theyve hung up on me eleven (11) times!!! Thats twenty-one (21) minutes gone!!! I havent used them in two years after my furst horrific experience and this is the f-ck s-it they serve me?! People, do yourselves a favor: delete their numbers, delete their transportation partner numbers, delete their social media followings, block them and run away!!! I am done w this Dog s-it!!!

They deserve 1 star horrible service horrible workers everyone so rude horrible drivers never on time just whole set up horrible

You want us to call four days ahead of time to make our scheduled appointment but you cant show up on time to pick us up!?which then makes us late to our doctors appointment and the doctor charges are insurance company no matter if we show on time or not.. you guys still get paid because youre being paid by Medicaid.Theres been plenty of times that Ive been in unsafe vehicles of yours, or drivers that dont show up on time and 45 minutes late..Do better.

They are all over the place with getting a ride that was scheduled months in advance. Plus a round trip ride turned into a lyft being sent last minute (to the wrong address) and they were only taking us to our destination and leaving us there with no return ride home.

I wish I could give this company negative stars. They are by far the worst company I have ever had to deal with. Many many complaints. 0* horrible.

Ive been using logisticare for almost 2 yrs going to the same clinic with the same phone number and STILL have to call every morning to make sure I have a ride. It is a BS business. They lie and they hang up on you when they dont know the answers

The office is clean and well kept, friendly staff and incredibly hard working. I spoke with a representative who was very helpful and made me realize its not Logisticare that is at fault for the lateness of my ride, but the ride itself since they can only schedule the rides but the drivers are the ones who play around and make excuses as to why I cannot be picked up like Im supposed to. I hope more people realize that cursing and being angry with the call center staff is not how to get things solved, if nothing else blame the drivers and the transportation companies because THEY arent doing their jobs.

Wish I could give them no stars. They suck! My patient and I were sitting outside between the time they were supposed to pick her up and never showed. She called the office and they said that they were here twice and they weren’t because we were sitting out here from 11:30a-12:30pm. Worst company ever besides transit coming in close! Need better services.

I was taken by Ocean Limo service through logisticcare and it was great. The woman driver was very polite, the car was very tidy and the overall experience was definitely something I would repeat if I felt I needed a ride. I am on medicaid so it was completely free to me and it was a wonderful experience. 10/10 for the ride and overall experience as a whole. Thank you!

Very poor class of people employed by this company. A driver tried to fight me after trying to run me over because I was standing in the parking spot he wanted to pull into that was right next to the entrance of the building. I moved out of the spot immediately and the driver got out of the car and put his hands up and ran at me. Very disturbed by this I hope no one else has to go through this

This place is HORRIBLE!! THEYRE ALWAYS LATE, AND THEY LEAVE THEIR PASSENGERS WAITING FOR HRS TO BE PICKED UP FROM AN DR. OFFICE!! DO NOT USE THIS POS COMPANY

This is the most horrible company I have ever had to deal with. Its such ashame that the call center representatives are so helpful and polite but the rest are just absolute morons. My mom needs a ride 3x/ week to go to dialysis. My sister and I both work full time jobs therefore are unable to take her. The ride doesnt show up, brings the wrong van, comes late, comes early, forgets to pick her up.... I can go on and on and on. I would not recommend this company to transport a dead body. Absolutely horrible.

Every summer my disabled daughter standing order changes to a different starting home address but for the same time and day hab but Logisticare representatives lie about not receiving it, and or concoc many excusing as to way it so difficult for them to send Dart a fax with the order. Today I spoke to 11 different people within 5 states at Logisticare and no one know Cici a supervisor I spoke to yesterday that reassured me she would fix the problem, the last person from Virginia hung up on me. Why the state of Delaware continues to allow this company who is the most unreliable, disconnected and unprofessional to coordinate our most needy persons transportation is unknown. I have file many complaints yearly to no avail. Please someone stop doing business with this unreliable company.

This service is poor. They were almost 2 hours later to take my mother to her doctors appt. She needed a tube out of her neck so it was an important appt.They left her and never came back to pick her up and. The office called every 30 minutes and they made empty promises and never came. Her appt was 11 and she didnt get to her appt until after 1pm and she was picked up by her family at 6:30pm. Not only is she sickly but she missed lunch and dinner at her nursing home.This business is disgusting and I will report this to Btter Business Bureau as well.

I dont even want to give this company 1 star....theyre unreliable,rude an dont care how they treat their clients.They have left my 60 year old father stranded for 5 weeks in a row making it to where hes had to walk home in 100 degree weather an hes a heart patient. The drivers lie an say they have called or have showed up an they never do,they have caused my special needs child to miss an appointment that took a year to get. They are never reprimanded for their actions....worthless service

This service is Terrible with a CAPITAL T!! They are late and they dont pick you up. My daughter had to wait 3 hours for them to pick her up and they never came! I had to leave work to get her. TOTALLY UNRELIABLE!! They should get out of business. They suck! They dont deserve any stars for the rating but I had give them a star just to post this!

Horrible service, and the transportation companies, lie to the Logisticare operators, when they say 5-10 minutes, because it means 30-45 min. They should fire most of these companies, and just use Lyft.In the past month, Ive missed 2 appointments, and had to cancel, and reschedule several others.Id take the buss passes, to avoid all the drama, but I live 2 miles from the closest Dart bus stop, and I have a bad back.The online reservation page, couldnt be more difficult, or annoying!Very aggravating!

24 hr customer service keeps you on hold waaay too long

Y’all are tripping! I never have those problems. Request Urgent Ambulance

Horrible experience!!! I am a single working mother with 2 children and one is special needs.He needs transportation to and from camp during the summer that I just could not do. So I called logisticcare services for the first time. They contracted with Ocean Limo services with a standing order for my son. Camp is from 9-3 and we live 20-30 mins away. The first day was fine, the second day they did not pick him up and when I finally got in contact with someone they picked him up 2 hours late then picked him up an hour late from camp and got home 2 hours late which caused him to miss a doctors appt. Today they picked him up 2 hours early. I can not afford late fees from the camp or cancellation fees from the doctor. Not to mention he is not getting his seizure medication on time. They have him riding with a bunch of adults and sitting in the front seat, which is illegal!!! With todays world how can I trust his safety? Totally unacceptable specially when there is a standing order with a pick up time from home, appt time, pick up from appt time, and drop off time.

I was on an Ability transportation van yesterday and it was appalling. The van was a total mess - rusted in several parts, missing parts, foam popping out of the drivers broken armrest.The driver was rude and not friendly. He got an attitude with me when I suggested a shorter route. Unprofessional.I am tempted to report this situation to deldot and get this van off the road and revoke this drivers license.Logisticare should be ashamed of themselves for allowing this business to transport disabled people.Addendum to the above - yesterday I had a private car pick me up. The woman, Michelle, didnt realize I was in a wheelchair. She couldnt lift into her car and had to find a person to do it for her.She said she would pick me get me at 4. 4 oclock came 5 oclock came no ride. This woman abandoned me and I had to call my boyfriend who was in Dover to get me.Logisticare needs to be reported for such horrible service I had from their people.No one should ever use them!

This is the most unreliable company every. They should not be in the business of transporting people to doctors appointments and medical clinics. They cancel at the last minute knowing its the only way you can get to your doctors appointment. They are horrible, uncaring and disrespectful. If you can find another way to get to your appointments, please do so.

Disgrace.. I was getting rides to my clinic daily and now they wont unless I got a medical necessity form filled out.they said I live close to a bus stop so sent me bus pass 2 zone when I go other doctors that are more than two zones so now I lose my rides and I only get a 2 zone bus pass which does take me to the one doctor I go to daily but how about all the other doctor that I go to and physical therapy etc etc its not right I just cant get a medical form filled out like that my doctor wont do it because I can walk but still not right that they cant pick me up for certain doctors and give me the bus pass I rather get picked up and a ride back home the bus that is near my home its only available early morning and I dont go that early so I have to walk to the bus terminal which is at least 20 maybe 25 blocks away so thanks LogistiCare your real good let me tell you

The drivers are the WORST, never on time and when its time to take me hour, its always a 30 to 45 minutes wait. My next complaint will be going to Washington D.C.

My friend told me that an old white man driver was racist and talked about her like a Dogg to another client that was riding with him it was so bad that I cant repeat it the man aviously didnt know that the other rider/client was a friend of hurts so Im going to say this because I promise that Im going to fill out a complaint with the better business bureau of Delaware I just googled there info finally in saying this that racism has no place in this country

You either get to your apptoniment late or not at all. Wow they need to be fined every time they do this to somebody.

The service really sucks very unprofessional they will have you waiting for hours dont recommend for no one

Very poor my mom been sitting at hospital from 11am and til mo pick up

Worst transportation company ever

Terrible customer service