There was a meeting scheduled for the same morning as my appointment, and I was able to come in earlier so that I could make my meeting. The repairs were completed in good time, which allowed me sufficient time to be back to work for the meeting.

Very knowledgeable service advisor (Roy) and technician. They were able to diagnose a creaking noise that came from the front passenger side during braking, which happened to be an easy fix. Also, they were able to recommend services that I needed to ensure that my car will continue to run smoothly. They are helpful, friendly and professional.

I was in and out in a flash, the service advisor was great he informed me about KIAs recommendation on my vehicle. He didn’t try to upsell me on anything i didn’t need. Overall the whole team was great car even was washed !!!

Generally, overall they do a good job. I have used them many times with no issues. I was a little disappointed that they would not install headlamp lights of my choosing (bought somewhere else & brought them with me). We wanted brighter beams for night driving and adverse weather conditions. Still they did a good job with installation of the lights they provided.

My horn had gone out on my 2014 Kia Forte the week before last. They were backlogged but were able to squeeze me in for diagnostics at the last minute. Had to wait a few days for the part I needed, but once it came in, they were able get it done in good time with no issue!

Kia’s are awesome cars and the service department outstanding! Been going there since 2017. They are great at communicating with you on every service, down to an oil change. While your car is being taken care of, so are you with amenities like plenty of comfortable seating, WiFi, TV, coffee, vending snacks and drinks offered. All is very CLEAN. The service attendants are very professional and respectful. They know the cars and won’t push unneeded services. They are honest and work to earn your trust and business. You always leave with a car wash or a rain check. Thank you Brad, Roy, Zachary and others I’m sure I’ve forgotten.

I brought my car in for an oil change & tire rotation. When they gave me my car back, I heard a loud rumbling noise. I went back and asked them about it and was told that after a rotation, rumbling noises like that are “normal” and that if the sound doesn’t go away in a week to go get the “alignment” looked at. I drove thirty minutes home and the noise did not improve. Took it in to a local repair shop for them to look at and they found that the front right tire was completely loose and missing two lug nuts. The repairmen said I was lucky that my tire didn’t fly off and that I didn’t crash. I then had to replace the whole wheel due to damage caused by driving on it loose.While I was frustrated with the situation, the dealership took care to address the issue and reimbursed me for the cost of the repairs, which I appreciated. They were very professional in acknowledging the mistake they made and working with me to ensure that I felt the issue was appropriately addressed.

I brought my Kia Sportage in for a/c repair. They couldnt find the problem because it didnt act up in their presence.I was told next time it acts up bring it in while its acting up and they will immediately look at it.There was no charge for their time and effort and they even washed the car for me. Great touch!

Great service! Thank you Roy Maloney for working with us! I needed a tire ASAP and service was provided same day. Great work to you and your team!

Took car in for warranty after they were over a month booked, but once it was in there (i already diagnosed the car myself as i am Master Tech myself) and sure enough they came up with the same diagnosis a few days later, then we had to wait for parts which they dont have any control over. Once it arrived it was patched up and ready to go. They also took me home from the dealer which helped immensly and reduced the stress of finding a ride. Very good people guarantee if you can be realistic theres no reason they could or would let you down. Talk with Roy

Gay Family Kia is all about service. They interact with everyone in the waiting area everyone in the waiting area and personalize your visit in noise your visit in a very pleasant way.. Zachary is Harry is outstanding at his job and I really appreciated it. I purchased my car at Fredy Kia; I quit going to their service dept because I couldnt make an appointment on their website. It was always booked out for 3 months. Whenever I would call to speak with someone, they put me on hold then I would get disconnected every time..So I drive 25 minutes from Hobby area to Dickinson because Gay Family Kia service department takes care of my vehicle and does a great job!

Due to a family emergency (funeral), I had to travel back to the Northeast and drive about 2800 miles round trip.When I arrived back in town I had about 6500 miles on the odometer, 500 miles over for the 1st reccomended oil change & tire rotation service.When I called Gay Family Kia for an appointment they informed me that the next available appointment would be a few weeks out but they accepted walk-ins between 10:AM & 4:PM for an oil change and tire rotation.I didnt get a chance to arrive at the KIA dealership service department until about 2:35PM. The service manager informed me that it could take about 2 hours since they were busy that late in the afternoon for walk-ins.I told him that was fine, I was just happy they could do the service that late in the afternoon since I had traveled about 50 miles from Northeast Houston.They were able to get me in & out of there in about an hour and twenty minutes and thats with also washing my vehicle.Im very pleased with the professional, courteous and fast service they provided for me.

Great service every time I take my car in for a repair, small recall or oil change. Roy Maloney has taken care of me the last few times and he’s always professional and very helpful in answering my questions. Have been going to Gay for 7 years and have never been disappointed in their service.

The staff is very friendly and courteous. The service was quicker than expected

Roy Maloney was very professional and courteous. He explained the services my car needed. The maintenance on my car was completed quickly and I was able to get my job on time.

The overall experience at this service center was a positive one. I am not happy that I had to pay so much out of pocket for repairs, but to be fair the price of the service was discussed very thoroughly before any repairs were done, and only when I agreed to the repairs. Everyone that I interacted with was very professional and nice. The car was repaired in a very timely manner and my vehicle has been running just fine since then. The car repair was not covered by the manufacturer warranty or the additional warranty that I purchased when I brought the vehicle. That was very unfortunate, but I am grateful that I had the money to cover it. I am appreciative of how respectful I was treated here and I would recommend this service center to my friends and family as well. Thank you Gay Family Kia.

All the guys here are great. Helpful, professional, courteous. Roy was Maloney helped me on my lastest visit. I would recommend this dealership to everyone.

Naturally very good quality care for me and my car. Zack took care of us and it was quick and easy. Remember to schedule the appointment beforehand though!

I really liked how I was taking care of. Not all the time. People take care of u. That Is of course if u didn’t make an appointment but I went in. I was seen right away walking in. And my wife’s telluride was Maintence as soon as we walked in. So I was very glad.

The staff was professional. All repairs and service was done quickly and satisfactorily.

Making an appointment for service on your car is the best way to go, I was in on time and out very quickly. Everyone there was very nice and helpful. They described the process and were quick to let me know of any changes.

It was a very pleasant experience my service advisor was very helpful and was very knowledgeable about the repairs and recall on my vehicle.

Roy in Service did a great job getting us scheduled and getting my vehicle repaired and returned.

I was very pleased. I was in and out in 30 minutes. It was a recall issue. Roy waited on me and he could have not any better. He was very professional and easy to work with.

Scheduled routine maintenance on car was a pleasant experience. Service shop was timely, efficient and very accommodating. Would not anticipate better service.

Very courteous and professional. Thank you Ray and I will definitely recommend your services to other Kia and GMC owners

My car had a recall notice. Everyone was very helpful and nice. I was in and out quickly. We love going to Gay Family Kia. It is always a great experience.

Professional attitude, addressed all concerns in a timely manner.

5 Star Service!No pressure on needed items, recommendations only.Recall service inspection, ordered needed items.

Our experience and interactions with the service department have always been very positive! We’ve been very happy with the service we’ve received.

Gay family Kia is great and Roy is an awesome service advisor who always makes sure all of the service needs are met on my 2011 Kia Optima. I would 100% recommend this dealer for your purchase/service needs!

The service crew at Gay Family Kia in Dickinson is always very friendly and quick. They go out of their way to show you how much they appreciate their customers.I grew up in Dickinson and the Gay Family has always been dependable and friendly when it comes to both sales and service of cars they carry.

Service Desk guys were helpful at times, I understand they are busy, but KIA truly needs to do better with their ac components in the Soul...No ac blower should go out within 4 years and costs 1200 dollarsto replace. I will never buy another kia again.

Always timely. Always professional. Keep me up to date on status. Great group of people. I trust them.

Friendly and helpful. Kept up to date on status of the service.

Great service, very fast! Very friendly in person and over the phone.

First service on my daughters new Sportage. Zach kept us informed. In and out in no time!

Gay Family KIA has an excellent service department. Professional and experienced. I have been a customer for 7 years.

Sure ... I have been calling for the past 3 weeks, regarding an old service that I need info on. They keep sending me to the service manager... I have been waiting a call back for the past 2 weeks. All I need is one question answered... And I cant go to the shop because I live in Plano

I dropped my car off for some body repair and was a little hesitant but Shelby in collision was very helpful and ray in warranty was very knowledgeable and explained in detail what all was needed and took care of what they could under warranty. I’m very pleased with the level of professionalism and kindness shown to me. Thank you guys.

I went to Gay Family Kia Service based on the great reviews. My first visit (about a year ago) was because my car was sputtering and the headlights were adjusted way too high. They were unable to find the issue with the sputter but charged me $80 to adjust the headlights because it was supposedly a difficult process but I would get a lifetime warranty on readjusting them if necessary. My 2nd visit was because the car was still sputtering but much worse and the headlights were now pointed down too far. It was determined that I needed new spark plugs, which were replaced and the headlights were adjusted up slightly and was told to come back again if they were still too low (I live an hour round trip away). My third visit was due to a check engine light and to adjust my headlights up AGAIN. The check engine light was corrected but I was told that the headlights were pointed up as far as possible. I told them that was ridiculous since you could see them pointed straight down at the ground but they were unwilling to adjust them anymore. I was also told that my battery was DEAD and that I needed a new one at the cost of $250. I thought that was odd since I hadnt noticed any issues with it so I declined. When I did, I was told that they would need to jump start it for me to pick it up, so I said ok. When I got there to pick up my car, I walked out to it, it started just fine and havent had a single issue with the battery. It was a straight up LIE!! So then I went on YouTube to find out how I could adjust my headlights. The difficult process required a screw driver and 5 minutes of my time. So, again another LIE. After each visit I was told that I would receive a survey and was given a piece of paper with instructions on exactly how I should complete it. I was told to give only the highest rating for every question or else the attendant wouldnt get paid for his services. I am not the type of person to leave bad reviews. I wanted to believe that this was a good and honest service center but I feel cheated out of my money and appalled that I was lied to on multiple occasions and on top of it, guilted into leaving a good review in order for an employee to be paid. Needless to say, I will not be back.

Excellent location. When one Kia dealership told me they wouldn’t look at my car for another 2 weeks they got me in and took care of me with a sense of urgency. Will continue to use this dealership.

Everything was fast and staff are very helpful and friendly environment I will be back

The service consultant Roy explained what my car needed. The service area was very clean.

I took my vehicle to Gay Family Kia for repair after a minor accident. They said it would be 2 weeks before they could look at my vehicle to determine the damage. My vehicle was not drivable. I had to get it towed somewhere else for repair.

Everyone there has been great in the past but Roy and a technician (didn’t catch his name) went above and beyond to make sure my Optima was reliable after I got the run around at another dealership. Long story but after what I went thru these guys deserve recognition. Above and beyond

Replaced both rear wheel speed sensors.

I purchased my vehicle there it was a 2022 Kia Sportage and 10 days later I had a blow out and my airbags deployed. I had my vehicle towed to the service collision center and I have yet to speak with anyone about what was going on with my vehicle that was the beginning of June we are now the end of July and my insurance is going to total my vehicle. There was never a call back with updates you could never speak with anyone the customer service was horrible and I will never purchase a another vehicle there again.

Wish there was another Kia dealership close. I absolutely hate this dealership. Every single time I use them something either goes wrong, they don’t have what they need and/or tell me something incorrect.

Great & impressionable experience

Great dealership and service personnel are wonderful. They always make me feel like the are working to satisfy me.

I would like to say thank you to Rick Silguero and a very big Thank You to Trey Hoot for going the extra mile in making my experience at Gay Family Auto a great one. They absolutely did what they said they were going to do and I also got a great deal on my BMW. Thank you guys for your hard work.

I recieved excellent service and the representative was very professional in all questions asked. In a 5 to 10 scale, he rated a 10.

Roy maloney was awesome cery professional .Got me into a loner while my car was being work.Rock on roy

The service dept. folks are the best around! Their service was timely and they even made suggestions to save me money. I will not take my vehicle anywhere else!

Needed to get the oil change and inspection done; turned out the battery was the factory original and 6 years old. Brad and his team pointed it out after the Soul didn’t turn over. Was able to get battery and oil change done by trusted technicians instead of some random untrained technicians that don’t now all the ins and outs of Kia vehicles.

The only thing that disappointed me was my free oil change expired 2 weeks before I came in and did not know it had a expiration date on it.

Service center was excellent. Thanks Roy!

Besides being extremely fast they were friendly and even went beyond the service I was there for at no extra cost to my wallet. Thank you Roy Maloney and Chad Lyles.

Work with Roy every time for everything. The entire crew is helpful and willing to do what it takes to keep the experience easy going and comfortable.

Excellent service. Wait time was minimal.

This was the worst experience with the service center ever. First off I did a walk in to try and drop off my car for repairs to be told the next appointment would be 3 weeks away. So I scheduled the appointment and left. Dropped off my car 3 weeks later to be told there were no loaners available and I would be put on the waiting list. Never got a loaner. I had to be inconvenienced by catching rides and to work everyday. The dealership had my car for 2 weeks with barely no communication. I was told they would diagnose the problem in a couple days which didn’t happen. I called for a week and a half with no answer. Finally got my car back repaired 2 weeks later. Very unhappy 🙁 with the customer service. Thank God my car is paid off. I would not buy another Kia due to the service alone. This was not a good experience.

The service representative Chad were super nice and very professional. I recommend anyone looking for KIA auto service. Check out Gay Family Kia Service Center. Located in Dickinson, TX right off the Gulf Freeway.

Everyone always nice and friendly. I can sched online and get in and out. Good service.

Roy Mahoney was such a great help and got me in out I will be definitely going back

This place is amazing. They helped me how immediately when Fredy Kia blew me off. Cannot recommend enough. 5*

Took our car in for recall repairs and an oil change. They had everything complete within a few hours. The service manager was in constant contact, updating me along the way. Couldnt ask for better service!

Got my state inspection done and the man behind the counter was rude call my truck a pos took 2 hours will never go back

It took almost four months before they gave me my car back. It does work…

Great place for vehicle repairs and awesome service from everyone there. They really do care about your experience with automotive repairs and vehicle purchases.

They delt with extended warranty and treaded me like family . They cared about me being safe in the car I drove. Good people great dealer ship. Highly recommend every department at Gay Family Kia. Ask for Roy 👍

Recall Notice. Service Consultant, Roy Maloney was very professional and friendly. He explained the recall, called and texted me when test was complete. Vehicle was ready early and had been washed. Great Service. Highly Recommend!!!

I came for a state inspect. That was successfully done after the technical advisor told me there was an electronic upgrade to the vapor emissions system.

Took my car in the day before my appointment. Had to make the appointment almost a month in advance. Wanted an update after a couple of days but my messages kept getting ignored. After a weekend called early In the morning, got someone on the phone, and they got back to me within the day saying that my car was ready.

Rapid & thorough service

This time wasn’t bad

I always get great service. Im a repeat customer!!

Recall service on speed sensors, good job

Helped me with my tires in a very last minute situation. Very grateful!

Good service. Helpful guys. Definitely recommend

I had stated inspection done. Very good service.

Great help From Roy. He always exceeds and work with your needs 💪🏼 Thank You Roy

Very friendly and knowledgeable.

It was a great experience.

Very professional, clean facility, and completed my service timely.

45000 mile service. Great service.

Great service!

Zachery was very clear in his explanation and communication.

Excellent and timely work by all involved at Gay Kia!

Since purchasing my 2020 from Hertz car sales. I chose Gay family Kia for my maintenance facility. Roy Maloney and all the staff have taken care of my every need.

Will likely recommend this dearlershipYes

Quick service. Great staff.

Easy to work with and fair on the repair price

All checks that goes along with oil changes and tire rotation

As always, good service!

They are great!

Great service! Friendly and helpful staff!

Roy M. is outstanding and very professional!

Very great service!

There has not been a time that they have not been very professional and helpful.