I just got a unit here - the environment seems nice. Chris, manager, was a delight to work with. He made this whole process easy breezy. 5 stars so far! So far so good!

Amazing service!! Never once had a problem that couldn’t be solved quickly by your incredible team! Thank you!

Roland is a great manager of the storage facility. He makes himself available at all times. He keeps it extremely Clean and is aware of his customers like me. You have a GREAT manager.

Lynne was exceptional and helped with my every need. Made it a very positive experience. Will recommend for anyone needing a storage facility.

This CubeSmart is clean and organized. The staff is very friendly and they offer excellent customer service.

Roland was very nice answered all of our questions did a great job a lot of information very friendly a nice man.

Place is always clean even the restroom friendly helpful employees, multiple storage sizes n carts are available to use which is a big plus good place to rent a storage

Probably one of the best storage rentals locations that I’ve ever experienced. The manager on location does an excellent job and I got nothing to complain about this place highly recommend it

I just signed and cube smart is fantastic. It’s been a super easy process, the facility is super clean, it’s convenient, the staff is the kindest and I highly recommended.

Very friendly and they well explained every that I needed to know.Clean facility and very professional.Glad to do business with them.Thank you Lynn and Nori.

Very kind and extremely welcoming. not in a busy area at all so I know no one will mess with my items! :)

Good experience! Storage was clean and staff is nice.

Easy reservation process and friendly/helpful employees.

Look for Lynn, she is super friendly. Very helpful and very understanding with what I needed. Their system works out really will. Place is convenient and quiet. It’s really safe here.

Very professional lynn and roland were great

Incredibly easy process reserving a unit to see over the phone. Facility is clean and was ready to move into ASAP!

Excellent customer service. Office personnel even remembered me from a year ago when I came in for something else. Very accommodating and friendly. Oh yeah- great for storage too!

Rented unit for Diamond Bar Womans Clubs clothing drive. Very convenient, clean and accessible. Manger and staff very helpful and friendly. We will use again in the future. Thank you.

Thank you Lynn for helping my dad and I out with our rental. Fast, easy and super helpful.

Absolutely amazing service glad I chose here

Great customer service. Great accountability on stuff with security. Once I forgot to lock my unit and during their daily rounds they called me and let me know I did. Super appreciate the help!

Very great customer service. Knowledgable in the services that they provide and willing to adjust to meet and exceed their customers expectations. 10/10 would recommend to anyone looking for storage services!

Best storage place ever!! I rented a unit here for a short period of time. Its safe , secure and extremely clean! Sara Mendoza, the manager does an amazing job! She explained the process thoroughly and the move out process is very convenient. Had a wonderful experience! I would strongly recommend!

Best place and friendly people. I love this place . When time permits I ll be back.

This place is great staff was friendly and the prices were within our budget. Kudos to Natalie for making our transaction so easy.

I have worked with Roland, Natalie and Sara at this Cubesmart location and had my unit for about a year. The staff is excellent and what makes this storage facility top notch! I feel confident that my items are safe and secure at this location.

This particular CubesSmart has been the most amazing facility of its kind...The staff has been most helpful from the get go to the end with one employee in particular...Her name is Natalie and if shes currently not management then I highly recommend that you make those adjustments...Awesome experience indeed!!!

Went in to see a unit , dealt with Natalie . She was really helpful and friendly so glad we chose this location . We got a good deal on a unit in a good area .

Went in to inquire about a unit and I was assisted by natalie. Natalie gave me one of the best customer service experiences that Ive had in a long time. She was very nice , knowledgeable, and thorough from start to finish. I have never rented a storage unit before and she walked me thru the process every step of the way she showed me several units and suggested the size that would be best for me and my needs. The facility is also very nice its clean and has been well maintained. They have also upgraded the elevators recently which I thought was a very nice feature. Overall I was very happy with my service and my unit. Would highly recommend this storage facility to anyone in need of a space and would also recommend they come and see natalie for it.

Used this storage for a couple months. Excellent customer service from Natalie Garcia. Would use again if ever living in the area.

THANK YOU TEAM!! ALWAYS GOOD CUSTOMER SERVICE!!!THANK YOU NATALY🤗.FOR BE ALWAYS FRIENDLY AND KIND!!FOR SURE I WOULD LOVE TO COME BACK ANYTIME IN THE FUTURE.

Clean, Safe and Excellent Customer Service !!!Rowland, Natalie and Sara are always so helpful.I feel confident that my stuff in my storage unit is safe and secure.Tracy Baldwin

Incredibly nice, professional, and helpful. I highly recommend this storage company.

I found CubeSmart online while I was in between housing. Everyone thats been through moves knows how frustrating it can be to find a storage that meets your budget, clean and secure. The Diamond Bar location was the most convenient one for me at the time, I saw it met all my needs. What convinced me was the staff, they were helpful from the start to the end. In particular Natalie she was very thorough, professional, and quite pleasant. I didt know what size storage I needed and she was patient with explaining sizes and rates. There were no hidden fees or problems when I ended my lease. Thank you for making the process so easy. Definitely will be recommending to friends and family!

Awesome staff. They were very helpful and polite from the start. The manager really takes care of the property and his customers.

Favorite storage place thus far. Sara Roland and Natalie are great! Totally recommend!

Favorite storage place thus far. Sara Roland and Natalie are great! Totally recommend!

Very friendly and helpful staff.

Happy holidays to Roland, Natalie and Sara to which I have not had the pleasure to meet yet however I have already heard nice comments from some of the other customers that also use this location so welcome aboard!Roland initially rented this unit to me way back when...and I have to say that he always has a smile on his face when I see him and he puts one on mine in return!Roland I personally wish you and your family a Merry Christmas and a healthy happy New year to come! You really have made my storage facility experience the most welcoming and took what may have been a temporary arrangement into well a long term basis customer as I would not even consider storing at another company’s storage after such positive experiences in conducting business with you and all of the staff at Cubesmart!Natalie my apologies for the delay as I have been so busy and have owed you this review for months now and want to thank you for really maintaining such a clean, safe, secure, and convenient location for me to store my belongings in you are always so sweet and helpful and go above and beyond your expectations for the job you do here. I see a bright future for you at Cubesmart also Merry Christmas to you and yours this year!Sara I will meet you soon I am sure and I already know with the examples you have to follow here you can’t go wrong and congrats on being employed in such a nice location enjoy your holidays as well.For the prospective customers I would have to say that they have been a safe facility here and the prices are good, the hours of operation are convenient from 6am-10pm and if you need to store your things if it is a temporary issue or a long term arrangement this is the spot!Thank you for reading my review and when you do find out what I am telling you is true and come get your unit please tell them you were referred by Sara Ward because they also have a awesome referral program and I would appreciate it as much as the time you took to read my feedback here.Happy holidays to all and to all a good storage experience!

Ive only had this storage unit for a couple months & going there at various times its quiet, clean nobody bothers anyone.

Rolland was very friendly and helpful. He went above and beyond in customer service! The facility here is very big and feels very safe. Although we will be going to another location, for convenience and pricing, the staff here needs to be recognized!

The Manager Roland is the best of any Storage facility I have used. He is knowledgeable, helpful and fair. When I lost my key to the Storage Roland and his staff were quick to assist by cutting the lock. When I had lots of boxes to move they offered their Dollys to make the job easier. Roland set up both of my Storage rooms near each other for easy access. If I am late with my Storage payment they are courteous when they call to bring it current. I would highly recommend Diamond Bar Cube Smart to anyone looking to store their belongings.

Your manger Roland at the Daimond Bar Cubic Smart is awesome person

I stored all my belongings here for 13 months while overseas. The setup process was easy.👍Never had an issue with auto billing. No surprise charges, very clear and upfront about billing process.👍The storage space was clean with no smells.👍Never saw trash in the hallways.👍Hallways brightly lit with motion sensors.👍Staff friendly and professional.👍Several heavy duty carts available for use.👍Large/tall elevator...although getting out for my 3rd floor unit was challenging for larger items but not impossible.👍Very little dust after a year of storage👍No signs of insects or pests👍👍👍Ending lease was super easy, less than 5min process👍Will use again if needed, highly recommend this locationFYI...Almost none of the units have lights in them, the larger units will be really dark. There are outlets in the hallway so make sure to bring a lamp and extension cord.

This storage place was very helpful in walking me through the storage process. I saw the unit before I committed because I wasn’t sure how hot it may get inside the unit. The manager was very helpful.

Let me tell you something about this facility. ..what a pleasure it is to do business here. The managers Roland, Natalie and Sara are fantastic. Their customer service is above and beyond, need storage? This is the place to go to!!

Hi! I am writing this review today to show my deep gratitude and sincere appreciation for the team at Cube Smart Diamond Bar, Ca. I first became a customer of the storage facility in 2014 when I moved fromOrange County to West Covina... and I am still a happy customer as of today... 6 years later. Happy New year 2020! There are other cube smart locations much closer to my house... but this particular location and its team won me over with their professionalism, their kindness and overall happy attitudes and friendliness. I still remember meeting them and how they helped me make such a rushed and stressful move easy and simple and they even have a truck! So that was huge for me as well. Specifically, I would like to highlight Roland who I believe is the manager at this location. He is absolutely wonderful! (And PS has a really terrific Star Wars Xmas tree that is so fun! ) No matter what I have asked for ... it’s done. Accomplished in a friendly and nice way. They don’t make excuses or give me problems. When I have a question they get back to me quickly. They are just really awesome people and it makes it nice just knowing the team is so helpful so that your stuff feels safe and secure. I actually believe these people care.. I always see Roland walking through grounds doing the lock checks and making sure everything is in order. They make sure people are not living there and that it’s a clean safe place. Recently, I needed to move /transfer units. And it was a huge stress for me. I was dreading it... I was even actually considering moving to the cube smart that is closer to me... but because they were Awesome in helping me with my new accommodations I stayed. They helped by finding me a new upgraded unit, gave me some perks for staying with them and made the whole transition super easy and soooo much less stressful. I won’t bore you with the details. But honestly, they didn’t have to do all of that. I genuinely appreciate Natalie for going the extra mile for me in several ways, and for Roland who makes that place feel safe and secure and not a chore to visit. I have even been able to speak to several other tenants who have also been there many years.. somemore than me... and they all agree the team is exceptional! Thank you Specifically to Roland and Natalie who always come through for me over the past 6 years. They both have gone above and beyond in their customer service duties for me, to the point they do what is best for me.. easier for me, they think ahead, they don’t just go through the motions. Including when it comes to even billing, they are just so easy to work with. Having stuff in storage is sometimes stressful and hard.. but I genuinely feel you guys care and that makes all the difference. Thanks for making this experience one I can feel good about and even write positive things about. You really have made this part of my life easier. I may have to drive a little farther but you are always pleasant and helpful - my stuff has always been safe... so it’s all worth it! Again, I sincerely appreciate you all, Thanks again.

Love this location always clean, maintained, and a the staff is super friendly

I live CubeSmart, very professional and extremely helpful. I have various storages and use the Remington spot for my cars.Easy access until 10pm, some of their competitors only have access till 7PMKUDOS to CubeSmart!!! Keep up the outstanding service.

I used the storage for about 8 months, and this is the best storage Ive used by far. They have a service that renters can avail of and that is a free use of a small truck. That was so convenient and helpful.The facility surroundings were always clean and the staff all professional and helpful all the time.Will definitely recommend to my friends.Thanks Cube Smart for a wonderful experience.

Quite possibly the finest customer service I have ever experienced. And by far the cleanest storage facility I have ever used and I have used a lot. Roland and his staff treated me like family for my entire stay. Thank you, I will be using Cube Smart again and recommending you guys to everyone I meet that is looking for your service.

Roland and Natalie were the best. I was so confused didnt know what size storage to get. Roland made it so simple and easy for me. He went above and beyond for me. The best customer service I ever experienced. Great job to Natalie and Roland

Friendly service. Convenient locations.

The whole advertisement set up is misleading and manipulative! This place advertised a 5X5 space for $51.30, BUT when all was said and done, I ended up paying $87.30. They hit me with a “admin fee” and mandatory monthly renters insurance, which increased the amount. I was finally there and didn’t want to keep running around looking for another lower priced storage so I reluctantly agreed to it but only for a month. I told them their advertisement is misleading and a con way of luring people to their business, to which the manager responded that she’d let corporate know. Sure... And what’s disturbing is their policy of making us buy renters insurance for the storage, rather than making it voluntary. I asked the general manager, not the manager, when was the last time they had an incident where property was either damaged or stolen. He had to think long and hard but came up with, “A few years back.” When I asked him about that “incident”, he said he didn’t want to talk about it because it might bring back luck. Sure. Back luck. In fact, he also said that he couldn’t talk about it. Right. It’s confidential and classified information. We all really don’t need renters insurance. It should be voluntarily. There needs to be a waiver of responsibility and liability form available to the customers. In Florida, there’s a class action law suit in regards to this very issue. The storage business is pocketing most of the insurance fee. It’s just another scam in our society. I’d like to see a class action law suit against CubeSmart Storage in Diamond Bar so they would no longer take advantage of hard working people. Thus, its not their service thats at issue, its the manipulative way they do their business thats needs to change.

Hey, I just want to say this is a great place. I have been here since 1996, and have seen many improvements but most of all is the manager and personnel the are so great and good with information. They are the smart team

I used them for storage while I was moving. They were great! Explained everything to me. Very clean location

Been a long time customer of almost ten years and a happy cubesmart customer. Roland Natalie and Michelle are always friendly and helpful. The facility is conveniently located , always tidy , and ample carts . Superior service every visit :)

Roland and his team are amazing! They are always willing to help. I’ve been with this storage facility for 5 years and I don’t have anything negative to say! If anyone is looking for storage needs please visit them!

Going with cubesmart is the smartest decision Ive made. Had horrible experiences with storage in the past. From my initial visit all the staff has been friendly to assist me , moving carts, clean facility , and convenient hours. Major shout out to Roland Natalie and Michelle , you guys are the best!

Clean, Accessible, Cost-Effective

I am a property vendor who works on this locations surveillance and security systems, I just want to take notice here on how friendly the staff are, and how clean the property is. I am very impressed and recommend anyone store there things here. Shout out to Roland for making my experience all the better with his wit, kindness, and professionalism! Give this man a raise CubeSmart!

This is a great place! Good rates! Great staff! I recommend this place to everyone.

Cube smart was the easiest storage experience I have ever encountered. I used it for a couple months, and it was very clean and easy start up. I walked in and the man at the counter got me set up in less than 10 minutes, while still helping out three other customers at the same time. I purchased a lock from them as well which was convenient.After a couple of months, I found a new home and had to move! I came on a sunday at 3:05, right after after their office was closing. The woman at the office Martha instructed me that since already closed down the office that she would close my account the next morning if I were to clean out my storage that day.I cleaned it out, and she called me the next day telling me she closed out the account, and I was so happy and pleased because most people dont follow up, and she went above and beyond even though I came to the office after hours.I would always recommend cube smart, and Im really happy with my experience.Thanks Martha!Ali

Far outside the city, but worth the drive for the low rates. Excellent service, large units, clean, air conditioned. A well kept secret!!

Rowland the on-site manager was very thorough, professional, and quite pleasant.So far so good and the units are clean and well maintained not to mention however I will were the grounds and restroom facility. The location looks like it was brand new, but has been there for quite a while to my surprise. The units are built well and I am feeling like its a secure location for my personal items mostly only in value to myself such as family photos and sentimental items I cannot seem to part with...Great job cube smart!To all of the people looking at my review let me say that I would appreciate if you can say that Sara Ward referred you so that I can see how much influence my honest review will bring plus it would really help me out and be up most appreciated as money is really tight and they have a referral program so you can check it out and save some cash after you feel satisfied like I do and refer your own friends to receive a discount on your own storage fees!Bonus points for the inside units that are not climate controlled by the way are not to hot inside so when the summer comes back around I will be grateful for that for sure!Thanks CubeSmart it has been a pleasure bringing my business your way!

Keep coming back for any of my storage needs, Natalie and the staff are always so helpful, and always with a smile.

The staff is very friendly. The pricing was good compared to other places. I have had various storage units throughout the years and have been very pleased here. Highly recommend.

I have had many storage units in the past twenty years and find the staff at CubeSmart in Diamond Bar to be far superior in their ability to accommodate my requirements. I am thankful for the flat carts they have on location for their customers; saves me numerous trips with boxes, etc. I currently have two units and will be securing a third this weekend thanks to vacating my home and my parents home who have recently passed away. A bit far from my home in Laguna but well worth the time spent on the freeway to get to Diamond Bar and half the cost of units in south Orange County.

I absolutely love the staff at the diamond bar cubesmart. Roland and Carmen are just the best with outstanding customer service and special attention. Ill tell all of my friends about my experience and encourage them to come here for their storage needs. Its always neat clean and friendly.

This facility looks absolutely flawless. I came in and they did not have what I originally wanted, but Roger won me over and I ended up renting anyway. He is such a fun and friendly guy, I would so recommend this place!

Excellent service at this location!! Natalie was professional and made the process more bearable for my mother, who was moving most of a house-worth of belongings into storage. We are definitely glad that we Settled on CubeSmart.

Called around to all the storage facilities in the Diamond Bar area, Cubesmart was definitely the smart choice. While competitive in cost with the other storage companies the customer service is what sold us! Natalie was friendly, informative and accommodating. Highly recommended this facility for long or short term needs!!!

If you’re looking for a clean & safe storage this is the place for you!I’ve stored here years ago and again recently. The staff is always pleasant to work with and the facility is clean.

Extremely Clean storage location, entire signing was easy and made it such an easy transition with having an affordable truck available to use for moving . They always have carts readily available and Michelle ,Natalie and Roland are super helpful and friendly whenever I have came in office or seen them on property. 5 star service :)

I will be after 11am. I have been there now since 2014. Great service and for a 5×5 good price. Thank you Diamond Bar Cube Storage.

The Staff is great. Always positive. They keep the place tidy and really make our self-storage experience the best it could be. Thank you DB CubeSmart :)

Been here for almost a year and the transition from a small storage to a bigger one took less than 5 minutes to do. The service is always amazing and the people working there are always so genuine.

Roger is the best!! He was extremely patient and showed me multiple storage spaces until we found the right one. I felt so taken care of. Rent here if in need of storage!!

The staff goes out of their way to help you, excellent service. I will let my friends know about this place. This place is a five star to me.

Easy to use, clean and safe.

Excellent pricing and customer service

Very nice and helpful staff always making my need theres. Thank you Cube Smart in Diamond bar. Roland always go out of his way.

I been a customer of cube smart for 6 years and the customer service there is Excellent . Never had Any kind of problem here. Thank You Roland, Natalie, Roger for continuously providing me with exceptional service

After being a customer here for more than 10 years I was contracted to do some painting of the main office and after satisfactory work and job being signed off as satisfactory by management I have yet to be paid it has been 3 months and the corporate office does not even return calls I have no expectations to receive pay for my services at this point and my only choice is to slam reviews until cubesmart is at a 1 star

Staff is always friendly and made my moving experience so much tolerable by finding the best storage for my needs. Will be recommending them to all my friends😁

I had heard so many bad stories with storages around the country that I was very concerned when I had to move in 2014, my household belongings into two CubeSmart storages in Diamond Bar, California. Thanks to Roland Correa, I have now a very different opinion about storages. He not only runs the place with such professionalism, but he also makes people feel like family. He always asked how we were doing and showed interest in what we were doing, and how the move was coming along, etc. He not only showed interest in us as individuals, but he also worked very diligently to give us the confidence that our belongings were safe at CubeSmart. I still remember one time when I had left my purse inside the storage and the door wide open and I left unaware of what I had done. Soon after, I received a phone call from Rowland letting me know that I had left the unit open, but not to worry because he had already secured the storage with another lock. Confidently I can say, that CubeSmart DIAMOND BAR, is a better place thanks to Rowland Correa!

Service is great !! Im on my 3rd unit here. Very friendly service. Thank you Roland , Natalie and Roger for continuing to provide me with exceptional customer care.

If you are looking to rent a storage unit come see Roland and Natalie they are great people.

Very friendly staff . Near my house . Always clean.

Rowland was very help! Great customer service!

Ive had multiple units for 3+ years at this Cubesmart and the customer service is outstanding. Always friendly and very professional, I highly recommend this Diamond Bar Cubesmart location for all your storage needs. Also, the facility is kept in top shape- very clean! Thanks for the great experience!

Great people, nice facility, high prices

Very friendly lady took care of all my needs. She was very helpful and she wished me a wonderful day.

This is the 2nd time I used this location for my storage needs & I must say the staff were very friendly & helpful Im assisting me with my needs. Kudos to the staff & if I had 2 more arms I would give them 4 thumbs up!!!!

Roger, Roland, and Natalie are amazing managers. Very helpful and friendly. Always a pleasant experience coming here.

Roger is the most helpful retail employee Ive ever come across. Pleasent experience here at cube smart in diamond bar.

Natalie and Michelle rock!!!!Awesome service!!!! Best self storage experience I have ever had. Totally easy rental process.

Dominic, Manager, great, simply presentation of the facility and explained the lease very well no complications at all. Im happy with the service and area.

Everyone at the site I have a storage room has always been very helpful and a pleasure to deal with!!

Clean facility, excellent customer service and great hours. If you need storage definitely come here 😁