DO NOT USE IRON MOUNTAIN SHRED SERVICES!!! I used their shred services for over a year with little to no issues; however, when I tried to cancel my services, I got the complete runaround. No one would return my repeated calls, and every time they made me a promise to pick up my shred bin, they wouldn’t show up...leaving me sitting there waiting on them. Finally, I placed my order to cancel services, and magically, they lost my request and had no record of my request. TERRIBLE SERVICE AND A TERRIBLE COMPANY!!!!

Not to bad employees are helpful

Never in my professional career have I ever dealt with such an inept company. All calls are outsourced to India when the company is 1.2 miles from my office. Instructions upon placing orders are either not passed to the drivers or ignored. Everything about this company is a mess! Their billing department is less than desirable. Theyre not on time and then try billing for visits that never happened. The only positive thing I can say is their drivers (bless their hearts) are the nicest when theyre constantly getting an earful about the companys poor customer service. We have given them multiple chances and if anything, the customer service gets worse. I wouldnt recommend this company to anyone for anything!