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Mastri Appliance
16 North Ave, Derby, CT 06418, United States
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Jo
Review №1

Mastri Appliance is a high quality company that are always available for a phone call. They arrive on time and complete the job with professionalism and dedication. I highly recommend this company to anyone in the market with an appliance in the need of repair. The owner, Jim and his employee, Anthony are both very professional and knowledgeable.

Mi
Review №2

We all know that dealing with any kind of contractor can be frustrating… service time windows can be long and you find yourself sitting around the house waitingThis is not the case when dealing with Mastri Appliance. Jim kept in touch during the day via text and we were able to meet at the house right on time. He took care of the repair quickly and efficiently.It was one of the easier transactions I’ve ever had relating to any kind of repair service at my home***** 5 Stars. Highly recommend

Ro
Review №3

I called and Jim was at my house very quickly. He was thorough, professional, timely, explained what he was going to do, and got my refrigerator and dishwasher fixed quickly. If you need an appliance repaired dont hesitate to call Mastri Appliance!

Ro
Review №4

Anthony was very respectful, responsive and professional. I am happy he was able to repair my washer at a very reasonable price.

rc
Review №5

Received prompt and courteous service from Anthony. He was on time and made a quick service check, ordered the part for my ice maker, and was back with the new ice maker in a few days. Called and texted me to keep me updated. First time using Mastri but I will use them as needed again without hesitation. Pricing was competitive, the service outstanding!

Al
Review №6

I highly recommend Mastri appliance. I had an issue with my dishwasher, and I received a prompt and helpful response. Jimmy was able to offer a time to come check out the dishwasher in less than 24 hours. Great communication and professional!

Ma
Review №7

Fantastic work fine gentleman 👏

Fi
Review №8

I was very pleased with the prompt response time service from this independent service provider. James the owner came out same day when suddenly my dryer belt snapped right in the middle of my big wash day. His fee was very reasonable, he actually had the parts in stock on his truck for my 20 year old Kenmore dryer. He was very friendly and knowledgeable and completed the fix in plenty of time to dry All my loads of clothes For the day.

CP
Review №9

Jim responded to my email regarding my broken washing machine in minutes. He scheduled me for a diagnostic service the following day and was able to help me solve the issue with my machine. Honest and reliable service. I highly recommend.

kr
Review №10

Jimmy was great! He was so responsive got here same day. Reasonably priced and professional. Wore his mask the whole time! Would use him 100% again!! Thanks again Jimmy!

He
Review №11

We are so pleased with Jim of Mastri Appliance. He came out to diagnose the issue the same day I called and gave us a fair price and fast timeline to completion. On the day of the repair he was punctual and took extra steps to protect the appliance and floor. We will absolutely call Jim again and refer him to our neighbors, family, and friends.

Ro
Review №12

I called about my dryer being broken. Jim was excellent over the phone and prompt to get to my house. He diagnosed the issue and had it fixed in no time. He was very professional and the price was very reasonable. I definitely recomend him and wont hesitate calling him again in the future.

Ka
Review №13

I am so happy to have found Jimmy ! I needed my dryer repaired - was afraid i was looking a purchasing a new one. Jimmy contacted me promptly and scheduled the service for the next day. He communicated with me 1/2 hour before arrival. Jimmy fixed my dryer quickly as he had the part with him that was needed - did not have to wait to order and come back - the best part ! Professional, pleasant and I will 100% use him in the future.

An
Review №14

The technician was professional, and on time... the pricing was Very reasonable !!! I would Highly recommend this company to anyone !!!

Na
Review №15

Jim was very professional. Prompt in his response to us. Prepared. Knowledgeable. And he fixed the problem! In fact, he was able to diagnose the problem over the phone using text and pictures and then came back within 48 hours to repair the problem… It was really an efficient process

Sa
Review №16

We had a broken washing machine and found Jim online. We called him based on his great reviews and were not disappointed. Jim was extremely responsive and called us back within an hour of our message to him. He came out to our house within an hour after that and efficiently fixed the problem. He is also very reasonable compared to other repair services. We were so glad we called him and will call him in the future for any other repairs.

H
Review №17

Owner showed up same day to repair a washing machine. Excellent service, fair price, efficient work. Highly recommend.

In
Review №18

Jim was awesome. My husband and I do not hesitate using him when we need a repair done. He is honest and his pricing is very reasonable We would highly recommend him!

Ci
Review №19

We were very pleased with Jamess service and professional handiwork. He got our 10 year old washer repaired to work another 10years, also a fix to our freezer that decided to drain h2o onto our kitchen floor. His helper Anthony a wonderful job. Hopefully I wont have any more breakdowns. If we do, Mastri appliances will be called. Thank you 😊

Ja
Review №20

Prompt, quick to respond to questions, friendly, honest, fair prices. Exactly the sort of person you want to do business with. Definitely recommend calling Jim rather than relying on the big box stores.

Ed
Review №21

Jim is one of the best, friendliest appliance techs Ive ever met, he goes above and beyond. I have called him several times over the years for various appliance issues, do recommend !

Je
Review №22

Whenever I have a problem I call Jim. He’s always been able to fix an issue with any appliance, and he’s helped out friends as well. Always on time, no BS, goes out of his way to do right by people.

Da
Review №23

Mastri Appliance seems to be extremely reliable and prompt. Theyre dedicated to their work and they Aim to please. I called to make an appointment and they arrived the same day i called and resolved my issue regarding my wash machine. Truly appreciate their kind of business!!!!

St
Review №24

Jim was friendly, knowledgeable, advised on best course of action-repair vs replace...went with repair for our washer. Part arrived fast & came out same day to repair. Very professional and great service! Will recommend Mastri service to anyone I know that has an appliance issue! Highly recommend calling them for your repairs!

An
Review №25

Quickly Diagnosed the issue with our dishwasher.Honest about the repair and costs upfront. Gave a installation date for part to be repaired and called when it came in to fix it in minutes on a Saturday. Efficient, Professional and Clean, overall did a great job!

As
Review №26

Jimmy did good job on fixing my refrigerator. Faster service, very responsive and reasonable prices.

Jo
Review №27

Extremely happy with Jim and his work. He returned my initial call, came when he said he was going to, and did a great repair job. Would highly recommend Mastri Appliance Repair

Ji
Review №28

Called on a Sunday afternoon picked up right away. Came out the next morning and they had the right part on hand for immediate fix.

Al
Review №29

Jim was a pleasure to deal with. He came when he noted he would. He promptly accomplished what he said he would. He performed a final validation/confirmation to show that all worked as advertised. And his pricing was very good. Would gladly recommend him to others.

Ju
Review №30

Jim was able to attend to our Wolf range within 24 hours of calling him with an issue. He provided on time, good value service and was very pleasant and knowledgeable. Would recommend him.

Tr
Review №31

Great experience! Professional, pleasant and efficient. I will certainly be calling Jim again for any of my other appliance problems.

La
Review №32

We hired Jim for a stove installation and it was a great experience.1 - he called back2 - he showed up3 - he was professional and skilled4 - he followed upWhat a breath of fresh air. Great guy, great work ethic, great skill set.

Ro
Review №33

I wish ALL repair companies were this good. On time, conscientious, smart and dedicated to making things work right the first time. I was so jaded by past experiences with repair services that I was ready to be disappointed. SURPRISE! I couldnt be happier. Thanks, Jim and Mastri Appliance!

Ch
Review №34

Very happy with Jimmies work. Great communication, easy to contact via phone or text. Worked around my busy schedule. Job was done on time and at a fair price. Would not hesitate to recommend him to others.

Jo
Review №35

Jimmy came over and installed our new oven/range hood for my wife and I. Job was done quickly and more importantly, correctly. Knowledgeable and answered any questions I had regarding installation. Would use again!

Br
Review №36

Not only did Jim come the same day I called him but he also did a fantastic job installing a dryer vent in a new dryer that fit into an extremely tight spot. The dryer had to be taken apart, install the side vent and then re-assembled. Very nice and great to work with. Would call him again with any issues. You should also!!!!!

E
Review №37

Excellent Service, Jim came by and diagnosed the problem. Fixed my Washer in a very timely manner, thank you for great service, I highly recommend his services.

Ka
Review №38

Jim did a great job fixing our dishwasher. He was able to diagnose the likely problem before he even arrived, which was awesome because he knew what part would be needed. That meant my dishwasher was fixed right away, and I didnt have to wait for parts while dirty dishes piled up. You can tell that he knows a lot about what hes doing and I wouldnt hesitate to call Jim again if another appliance breaks down.

Cl
Review №39

Prompt service, immediate diagnosis, fixed right away! Made my day!

Fe
Review №40

Jim was prompt, on time and provided excellent service. Id highly recommend and use him again for appliance repair.

Ke
Review №41

Jim came to my house 4 times, took my payment, fixed nothing, and left with the new part that Sears shipped to him. His voice mail doesnt even identify Mastri Appliance which I find sketchy. He was terrible at returning calls and left me without a washing machine for 5 weeks. DO NOT USE THIS COMPANY.

Br
Review №42

Jim just fixed my Fisher & Paykel dishdrawer. Jim was prompt, efficient, courteous and professional. I hope my other appliances continue working, but if not I will call Jim in a heartbeat.

An
Review №43

Jimmy helped me out of a jam when my dishwasher nearly caught fire. He was over immediately - on a Saturday no less, and was able to figure out the problem immediately. He shopped around prices for parts and gave me options for a new unit as well. Gave me a great price on the service too. His expertise and talent are both tremendous and its great to have Jimmys cell phone in my address book for whenever I have an issue with an appliance. I have recommend him to friends and family and they are all thrilled that I did so. If you need a guy to fix your appliance or install a new one, you need to contact Jimmy.

Je
Review №44

Prompt and Professional. I highly recommend Mastri Appliance!

Se
Review №45

I moved to a location where the appliances were breaking, or broken. Specifically the Washer shook the whole house. Dryer wouldnt even turn on.I called Mastri Appliance and was helped by Jimmy Mastri with setting up an appointment for the following Monday.When Jimmy got to my home, it took him about 15 minutes to find the problem with the dryer, and when he did, he fixed it immediately. It went from not turning on, to working fine.He then looked at the washer, and within 2 minutes had a part # and a price for me, which was 60% cheaper than the previous estimate.Hes a no fuss worker with a lot of skill. Highly recommended.

Ky
Review №46

We had called on Friday to have our washer fixed and were scheduled the following Monday. Saturday afternoon I got a call from Jimmy who had some time and asked if he could come by then. He was there in 30 min. He checked my washer and went over all of the options with us, but when we decided our old washer was not worth the price he talked with us about the different features to look for and the ones to stay away from (things repairmen must charge more to fix). He was professional, courteous, honest and very reasonable. I will use him for all of my appliance repairs and I will recommend him to everyone. It is nice to see someone so young with a good work ethic and a pride in what he does.

Information
4 Photos
46 Comments
4.9 Rating
  • Address:16 North Ave, Derby, CT 06418, United States
  • Site:http://www.mastriappliance.com/
  • Phone:+1 203-892-2814
Categories
  • Appliance repair service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:10am–6pm
  • Thursday:10am–6pm
  • Friday:10am–6pm
  • Saturday:10am–6pm
  • Sunday:10am–6pm
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