The service by HES was excellent. The service provider was very competent, extremely helpful, very nice and courteous, very knowledgeable in solving the problem, explained the problem and efficiently fixed the problem. I am hard to please, but HES went above and beyond. in this day and age, it was nice to encounter someone that actually likes their job and does the job with pride and enthusiasm. Thank you.

Exceptional customer service orientation. Staff was knowledgeable, diagnosed problem, identified solutions, scheduled services. Serviceman was professional, knowledgeable, easily understood, work was fully completed within reasonable period of time. Staff: Amy and Teresa were were a joy to work with. Professional, knowledgeable, personable.

Called HES when my home elevator would not call to the floors. Amy connected me with the technician Bo who quickly got me up and running. He was very knowledgeable and helpful on the phone. High recommend their service!

I used H.E.S. elevators in Colorado a division of Savaria for a residential repair and the following occurred. I Highly recommend against all subsidiaries of this company.This is by far one of the worst company interactions I have ever experienced. I have a handicap accessible elevator lift in a property that I am trying to sell and I called HES to come trouble shoot the elevator for me. The initial experience was fine in that they were able to track the problem but told me that they could not turn it on as the gate was not operable. Beau (the tech) informed me that he would need to leave it off and the I would receive an quote to get it up and running, after having to call and speak to Amy more than a few times, never receiving a follow up call, after nearly 2 weeks I finally received the quote. With time and materials it would have been nearly $3000. I was able to fix the gate and make it fully operable and on track in a few hours and with less than $50. After speaking with Beau and then who I assume was someone in management, Pat, They refused to tell me at what point they turned the elevator off. Stating that is was a liability for them. I informed Pat that I was willing to sign a waver of liability. My initial contact with Pat was pleasant and when I explained to him the situation he responded Its your elevator but with each additional interaction his toned completely changed. In our final interaction He told me very firmly that I have two options, 1 to contact another company or 2 that I can pay for Beau to come back out and inspect my repairs. In response I asked Pat to explain to me what standards would need to be meet in order for Beau to turn in back on. Pat had an incredibly unprofessional attitude and was not willing to tell me the standards or contact Beau to help me understand the standards before I chose to have them come back out. At this point Pat seemed completely unwilling to communicate. I informed Pat that I would not be willing to pay for the services rendered until I knew exactly what was done to my elevator, at which point he informed me he wouldnt be billing me anyway. That is the only decent part of this situation. The bottom line is this company wasted my valuable time, were incredibly unprofessional and unwilling to communicate. I cant have my two weeks back, at all costs, avoid this company.Update: after being forced to remove my review the company finally agreed to share what they had done with another company. The tech that came out with the other company was able to reverse the shady work done by HES. The new tech confirmed that the work done by was indeed made to look like more was wrong. The new company signed off on the safety and had it turned back on with no issue. Do. Not. Use. HES

H.E.S. has taken good care of us! Highly recommended.

The two technicians were very professional and courteous. They used their expertise to troubleshoot our elevator and had it up and running in an hour.Highly recommend this business for your home elevator needs.

Professional and prompt. Took care of an unexpected problem without any issue. Explained everything clearly.

I had a savaria k2 installed for my Mother a week ago. The technician was very knowledgeable and professional. I would definitely recommend this company!!!

H.E.S. has maintained and serviced the elevator in our home since its installation in 1993. My brother uses the lift daily in his wheel chair depending on it for safe, smooth, and consistent service. After 25 years, excellent service is what we still get from the elevator and from H.E.S! I highly recommend their expertise and service as well as their personal approach and attention to the details.Janis Fairchild

Elevators like any machine need service from time to time. Weve had two instances that weve used H.E.S. Elevator Services. In the first case, we had them come out because the lights inside the elevator didnt work. (No it was not that we needed to change the light bulbs.) There technician identified the problem and replaced the light ballast. The second situation was that the elevator would not run. The technician identified that there was an electrical surge from a storm that caused the issue and we needed to replace the back-up battery. They replaced the battery. Our experience with H.E.S. Elevator Services was good. There technicians were professional, friendly, timely in their work.

This company did not fix the elevator and charged full fee despite repeated discussion. I would not recommend them.