I set up my appointment through the website earlier in the day, was able to check in online outside in my car and was given confirmation at my time that a technician was ready for me 15 minutes before walking in. I had a quick waiting time in the lobby after I walked in and was out in less than 10 minutes. Staff were all masked, prompt and very professional! There are kiosks inside the lobby to check in/make an appointment. I do recommend following their instructions (i.e. checking in 15 min before the appointment) in order to keep the process quick and effortless. Wear a mask correctly for everyone’s sake, as it is a lab.

Go to another location. Go to Quest diagnostics. Go ANYWHERE but here. Doesn’t matter if you have an appointment and check in on time/early. You will wait. 4:10 appointment time? Expect to still be in the waiting area without your name being called long after 5pm even if you received a text saying that the lab tech was ready for you, come inside and your name will be called shortly. Absolutely ridiculous.

(Lewisville LabCorp)Crystal up front was the most attentive and sweetest person EVER!!!!She handled a busy waiting room with grace, and she was so affectionate too.I loved her and I will definitely recommend her to stay. Keep up the Great Work, CrystalYou’re doing an Amazing Job ♥️

Never come to this labcorp! You can drive to the Lewisville location, get your labs done and drive back in half the time it takes to get labs done here. Appointments do not matter. We waited almost 90 min to get blood drawn. I’m in and out in 5-10 min at the Lewisville location with no appointment.

Was here yesterday too.. Normally my Doc sends my Lab order online. I checked in at kiosk, and people check-in after me were called before me.. After 5 minutes of wait I ask the staff why was I not called in before other peoples who check-in after me.. A blonde staff answer, Ill get to u, after taking patients I asked who am I then? Did I come to the place to enjoy myself had nothing to do, just sit and watch people around? Am I not a Patient? Before the staff were professional.. As I have to have my lab work done every month, whenever I come over here, theres new faces, new staff. as Im a deep stick, they cannot find my veins. they keep on poking me so bad..couple of times I got bruises.. I think I have to change the Lab Corp and go to another lab.Plus their customer service is not friendly.This two spots are right now, today. The 3 staff had to be called to draw my blood, the first two they could not find my veins to withdrawal any blood..This is how they drew my blood, playing with needles on my skin.. this evening ( right now) after had my blood work done this morning..

The kiosk was very efficient, quick and easy. Both ladies were very sweet and helpful even when another customer was very hateful to them in front everyone. I was in and out in 15 minutes and I appreciate them for all they do. Ladies don’t let rude people get you down, you were both great!

Won’t be back to the Denton location. I got to the office and checked in at the kiosk completely by 8:15am. Waited over an hour after checking in to even be seen at the front desk. Some lady walked in 45 minutes after I checked in (around 9:05am) saying she had a meeting at 10:00am and she was seen at the front desk at 9:11am, less than 10 minutes after checking in at the kiosk, taken back at 9:13am, AND LEFT around 9:18am, ALL BEFORE I was even seen at the front desk! The man at the front desk also stated “she’s here for something else, not bloodwork,” which is a total breach of HIPPA and confidentiality to her and myself. This was stated when another lady and I began chatting about the situation as we’d both been waiting over 30 minutes, yet we both watched said lady come in and get special treatment while everyone else was told to wait. Even a man just trying to ask a question was told he needed to wait until his name was called. So unprofessional. Rant over.

HORRIBLE CUSTOMER SERVICE.Tried to talk to a lady behind the counter and she shut her window on me while I was speaking. I was trying to say I have an appointment. Then checked in on the tablet and figured it wouldn’t be long. Had to wait for an hour and was met with you should have made an appointment. Said that I did and she said she didn’t see it. Waited for too long for her error. Never going back.

It would be nice if they answered their phone... Caused me a lot of trouble simply because they couldnt pick up the phone and answer a simple question....

I made an appointment for my mom a week ago. We got to our appointment and did the check in. We waited there an hour an after have to speak with the front window receptionist who kept saying we were next. So I pushed my mom into the over crowded waiting room, once again we wait. Finally…. We got in and it took 5 minutes. Save yourself a lot of exposure and time. Go somewhere else.!!!!!!!!

Extrememly kind and caring staff! My young daughter was very anxious and scared and they were awesome with her. After it was over, she said, I dont ever want to go anywhere else for blood work!. Thank you!

Wait time is ridiculous. Came in for drug screen, had to wait over an hour while people came and went. Doesnt seem like they have any staff in the back. Ive always gone to plano for this and never waited more than 10 minutes. Will not be back.

I took my grandson there for blood test. The staff was friendly and very caring.

I had a good experience overall. The kiosk are super easy to use, made it easy for myself and the staff. I walked in at 2:00 with no appointment and a room full of people. I waited no longer than 15 minutes. Megan at the front desk was very professional, verified all my info and then was called back a couple minutes later by another lady. The process from start to finish was quick and painless. The only thing that bothered me is that theres only 2 of them for a very busy office. Also that when the lab tech called me back someone was trying to ask her a question. She was polite and told them she was with a patient and she will get to them when she was through. I don’t understand why people are so inpatient. I will start coming here for my labs!

Not following covid safety protocol. The staff are lovely, and thats the only compliment I can give. I had an appointment for a blood test at 8:00am this morning at the Denton, Texas location. After arriving at 7:45, I checked in via the mobile app and followed instructions to wait in my car for covid safety. Twenty minutes went by with no text, so I went inside and checked in again at the kiosk. It checked me in as if for the first time, as if my mobile check in were not complete, even though Id received confirmation on my mobile screen the first time I checked in. Then I waited over 20 more minutes in a crowded, non socially distant waiting room before asking how long it would take because my appointment time had long passed. The staff got to me in the next 10 minutes. No one seemed to have any record of my checking in at 7:45 and the Wait Where Youre Comfortable program, though advertised online and at the kiosk, was not being used by staff or any patients. This created an unnecessarily dangerous space where people could not adequately socially distance. Id like to thank the staff for being so kind and helpful and responsive. This wasnt their fault. Management has allowed far too many appointments to be booked at once and has not given this office the tools or training to use the Wait Where Youre Comfortable feature. This combined in the high number of walk-ins creates an unsafe situation. Your system is putting staff and patients at risk while falsely advertising covid-safe protocol which are not in practice. It is not acceptable for anyone to put their health at risk just to obtain care.

I was concerned about my visit due to these reviews, but after going I can tell the people complaining here are just entitled. The kiosk to check in are super easy and tell you what to do, step by step. The staff was very nice and worked in a timely manner even when they were super busy and short staffed. Also, the open hours and employment drug screen hours are posted on the door even though I witnessed someone yelling at the employee at the desk because it was after hours. I also witnessed a customer get rude with the lady at the desk because he didn’t have his physicians order and he thought it was their responsibility. The staff is there to draw your blood, not call your physician to get it. Bring it with you. Anyways my whole point of this review was don’t let these ridiculous childish reviews sway your decision to go here. Everything about my experience was great. Keep up the good work, you guys are great and don’t deserve the rude comments from all the entitled people!!! We all know only the hateful comments make it, not the good ones!

Nice, quick, easy.

Their self check in is not easy if you dont have your lab order.They dont have a display of waiting timeBut they have a live person to talk to.

Very friendly and moved patients out really quick (which made the waiting room not crowded).Megan was great on my blood work (did it on first try).I really appreciate the quick service and the efficiency of Megan with my bloodwork. Great job! Thanks

It was super fast... I checked in at the kiosk(even the kiosk was super fast) it scanned my ID Card before I was done placing, it pulled up my info since I have been there before. I pulled out my phone expecting to wait for a while, I had just unlocked my phone to read my emails when I was called to the back. She already had my info pulled up confirmed my registration number. Everything was over in less than 5 minutes from the moment I walked in to when I left. I was soooo stunned. I am impressed. I really love it when people are just good at their jobs, I find it to be an attractive quality. Woah just woah. I don’t even know what to do with this extra time because I allocated at least 30 minutes to spend here.

Rude, unsympathetic, spiteful staff. Two years ago a phlebotomist injured my left arm, and today I was rudely turned away very shortly after a time window for drug testing closed. The time that closes at is not advertised anywhere. While I’m aware that LabCorp and Quest pretty much have a monopoly on this industry, that is not an excuse to treat people as poorly as the staff at this location do. I’m not sure what they teach them in training, but it clearly needs to be revisited.

Checked in, very little wait(had an appointment), was stuck on once(sometimes I have to be stuck 2-3 times). All personal very nice and professional.

I’ve wasted my time going up there 3 times in the past 2 days just cause they do not want to answer their phone lines when they have workers sitting on their phones. Ridiculous

Had to take my 3 hour glucose test 7 months pregnant. I made an appointment and still am waiting 45 minutes before the process begins for the 3 hours to start. Who knows how much longer I will wait. I came to this location to be seen faster since it was closer to my house but that was not the case. Very disappointed.

This place was great. Fast and efficient. The reviews made me nervous but unwarranted. My daughter needed labs and they did awesome. Would definitely go back.

Horrible! Had appt at 130 with a newborn during COVID epidemic. Nothing in place to protect the fragile and waited over an hour to be seen .

I would like to thank Stephane Martinez she is very nice and gentle. She did drew my blood today with no problem at all. Stephane is the best, she is very professional

In and out quick and the draw was fine, but my cash payment was never credited to my account and I am having to battle them. They claim their receipt book isnt kept in house and corporate says it is and without it or my copy(from months ago) I will have to pay again. Sounds like someone is making a little extra cash on the side maybe???

Have used this lab corp numerous times and staff have always been friendly, competent, helpful and cheerful.

The most worthless groups of people I have encountered! Hateful and are NOT willing to help.

I’ve actually never had a negative experience here! Everyone has always been very nice to me and I had pleasant conversations with the nurses. I hope that doesn’t change, but with that said, it seems like these reviews of LabCorp Denton are entitled old folks who think the customer service industry is their personal b*tch. I have worked in retail in the past and this isn’t some kind of uncommon attitude among people who are of age 50+. Baby boomers think the world should just bend over backwards for them and throw a fit when they don’t get their way. Anyway, I do recommend this location.

I came here on 1-25-18 and 2-1-18. The staff were very attentive to my personal needs and gave me helpful recommendations. They were all very kind to me, and the whole process was very quick and painless. I was in and out in 8 minutes on both days.

This is the second year I have gone here and both times they were very kind and gentle! I would highly recommend this place. They were fast too!

I was a little nervous after all the low reviews but I just had the most pleasant experience here. I was kind and courteous and the staff was just the same. Blood draw was quick and I was out in about 20 min after walking in with no appt at 7:30 on a Friday morning.

I dont normally leave reviews, but after reading the reviews and my personal experience with this LabCorp, I felt the need to write one for them. I went in to get my blood drawn. The whole process was less than 10 minutes and she didnt have any trouble finding a vein. The nurse wasnt the warmest person ever, but she was kind enough to ask if I was okay, I assume because needles freak me out and it was showing on my face. If I need blood work done again, I will definitely come back here.

My appointment today was on time and quick. Customer Service was friendly. Lab tech was quick and efficient. All in all, a good experience.

I go there 2 or 3 times a year. The people who draw my blood are very good and always pleasant. Im very difficult to find a vein due to age and crappy veins, but they almost always get a good one on the first try. I always recommend them. The only people Ive ever seen be rude or unpleasant are a few clients!

The wait was five to ten minutes with no appointment, and the woman who did my blood work did a great job and it didnt even really hurt. The blood draw took less than five minutes. I had a good expirience here

Very rude and unprofessional staff. We needed to have my son lie down as he passes out. They took him to a back room that had a huge box mounted above the bed. He is vision impaired and bumped his head on the corner as he sat down. They were unconcerned and laughed it off saying they don’t usually use the bed. All they needed to do was to reconfigure the room so that patients are not in danger of knocking themselves out. We also had to ask twice about getting him to a bed to lie down and were told to wait. When we were finally called back we were directed to a chair. When asked if we could get a bed we were first told ‘no’ very abruptly and only when we insisted, they took us back to the room that had the huge internet box mounted above the bed.

Was in the waiting room waiting my turn a little old lady was need help for the second at the window. Lab cor employee answers the door and was rude to the little old lady. Telling her to sit down they have patients to tend to they will get to her later. All she had was a question about how to sign in on the computer. If she cant sign in how the hell do they know she is even there. No need to treat people that way! I got up and walked out. Never go there again!

I’ve never come back here, cause i had online appointment at 9:30, i was there at 9:20 and i wait for 1.5 hour and when i ask them why they were so rude and told me it is what it is and they didn’t care

I almost didnt use this facility because of some of the posted comments. I am so glad that I decided to check it out for myself on 4/17/17. The staff was VERY nice and super professional. I will use thus Labcorp again if needed.

The worst customer service

Extremely rude and unhelpful! Came in on a Friday and was rudely treated by the female at the counter. Theyre closed on Saturday, so there is no need to be that rude! I came in for some blood work and was rudely treatly like I was unwanted trash. I was kind, had a normal tone of voice, and did nothing offensive. I am taking my bussiness elsewhere. I am a human being, please treat me as such!Take your bussiness elsewhere, dont support a bussiness that treats people (especially in the medical industry) like trash.

Employees are really rude and one of them acted racist towards me.

Dont make any plans for the rest of your day, youll be stuck here. They are terribly under staffed! Not to mention theyre rude and wont turn on the AC. WORST experience.

The staff are nice, but they never open on time...usually almost 8 instead of 7:30. I always have my dr fax the order because sometimes the computers are down.

Made an appointment for 3:45 and I am still here waiting 45 min later. I was on time and present for my appointment. The staff wasnt very nice either 😒

They always lose the order so I have to email it to them. Last time I was here, I sat for 40 min before they even asked what I was there for (I signed in right when I got there). The employees are short with the customers. They get frustrated with them when they don’t see the sign in sheet and there’s no one to greet them (isn’t that the recepionist’s job?). Last year I had to get some blood work done and she didn’t do the right test so I had to come back the next morning and wait another hour to be seen. They need more staff and need to retrain their staff in customer service...oh and I’ve NEVER bruised so bad. Normally I just have a tiny mark but I bruise every time I come here. I wish my doctor used a different lab.

Very quick in and out, friendly helpful service

Horrible people and horrible service. They were rude and inconsistent in what they said

They now make you check in on a kiosk. Then call you up to the counter to ask you the same thing that where on the kiosk. The staff was not nice in how they where directing you to the kiosk. If I had another option in a place to take my grandmother I would.

I called twice I could hear them on the other end both times. They did not respond and hung up on me the first time then where rude the second time and made me sit there for a while and say hello can you hear me? multiple times before responding hello? in a very angry rude tone of voice. Would not recommend.

Ive been here twice within a month apart, the last time was a month ago and both times were the most awfull experiences Ive ever had. The first time I heard the nurse/receptionist mocking me after I sad down, then they couldnt get my vein (which has NEVER happened before) and had to put the needle in twice. The second time I went, a marble sized lump started to appear under the bandaid, I took it off and called them. They LAUGHED AT ME, and told me thats why the bandaid was there and I was wrong to take it off (almost 30 mind after I left the lab). Having never had that happen to me before, I was very concerned. I had a dark noticeable bruise for over two weeks. I felt that they are not professional in their customer service as well as their jobs in general. I will never return here, and I would HIGHLY recommend no one else do either.

Very rude and not nice staff. They should go find a different job that works with animals and not people

We went for a blood test for my son. The first one was not know what to do . She made a purplish-brown markon his arm and it hurts when he touch it it hurts a lot. Second one was okay.

The front desk receptionist, Lindsey, is extremely rude. They need to retrain her in customer service.

These people are very rude and unprofessional about doing their job. At all costs avoid this place if possible.The receptionists are in need of a couple lessons in courtesy.

I was here for a pre-employment drug-screen. The employees were professional and I only waited 10 minutes, if that.

Rude and unprofessional staff.. Avoid if you can.

The most unprofessional, rude, and hateful people I have ever dealt with.

I went to quest diagnostics a while back and there was a long wait. Then I went to lab corp and waited 15 minutes. I specifically looked up lab corp for my next blood test.

Stupid place is not open on Saturdays like the other places ! And the staff is rude !

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