Jan which is the manager, here. Provides the best customer service. I dont know if she knows God as her personal Lord and Savior. But, her service is godly. Thanks, for being so helpful!

I’m thankful to manager Jan of the Denton location for helping me with my storage needs today. Even before the office was open, she took the time to assist. That’s true dedication!

Jan was very helpful and gave me the unit that best fit my needs

⚠️ Rent increase, AGAIN! Avoid! 🚫When certain unscrupulous storage rooms reach max capacity, they begin to go up on their rates to make extra money and force out their existing customers. What do they care? They will replace whoever leaves with new, unsuspecting victims. 🕸️🕷️Similarly, when occupancy is low, these types of storage facilities will typically offer huge discounts, free months, etc, etc. 🆓🆕🆒 Sound familiar? 🙄But, to be sure, the rent will continue to accelerate, so dont get caught in the trap. And, in my opinion, theyre likely to raise the rent again before the end of the year.

Very clean. They need better signage for when you are trying to leave. When you go go down a lane expecting to leave and you cant and you have a trailer it kinda pisses you off. Otherwise its a storage.

Really disappointing customer service!I had a problem with my CC and automated payment didn’t go through. My access code was blocked and they put a lock on my unit… even though a payment is made, they still have my unit locked and I don’t have access to my property! Don’t think is 100% legal… called main office and the person retired to call the “emergency contact” but LOL… emergency contact is not available!With new pricing (went up not to long ago) you probably want to fond another place that is at least more convenient and don’t have the horrible slanted driveways… if you have a regular low profile car, you’ll scratch it for sure!

Good experience with the personell. A bit pricey for the open times for sure, but modern facility demeanor.

The service was amazing. I felt welcomed and miss Jan made the process fun, quick and easy.

Worst storage in Denton. Just had third rent increase in less than a year. Moving out been there over two years. Has never had lights on driveways Tennants are not allowed to use the dumpster. I cant even describe the driveways between the buildings. Worst mistake I ever made was leasing here. And then theres the condesending attitude of the staff. Too many new storage facilities built in Denton in the last two years to put up with this.

AMAZING service! I will never do storage with anyone else

Awesome job i love the service and will reccomend

The people were so friendly and helpful, and there was rarely a wait to get to my unit.

Great service! Clean space! Highly recommended!

Got this unit to store my 1977 ford f100, had it winterized when I brought it in on a trailer.. not allowed to bring it in on a trailer even if it does run. Okay fair enough policy is policy. My issue lies in having put in a year old washer and dryer and less than a one month old couch and loveseat. Moved stuff in January 15th, moved stuff out March 9th, less than 2 months. When I arrived to get my stuff out, I found rats nesting in our unit, dryer cord chewed, washer cord chewed and rats nesting in our new couches. Talked to george the unit manager and he told me there is nothing he can do, okay George Ill happily contact art the district manager. Well after 4 days and no call from art Im left holding the bag. Nothing great to say about this company.

FRIENDLY STAFF, RESPONDS TO HELP RIGHT AWAY. CLEAN UNITS, REASONABLY PRICED.

Good just lot hills

I think that Jimmy was wonderful, especially dealing with my late payments all the way from New Jersey. Thank you for your flexibility this last month. I really appreciate you all looking after my storage unit the last year. Thank you all, and I will be back if I need to put stuff in storage again in DFW!! GIVE MA BOY JIMMY DAT RAISE!

I have always thought highly of U-Haul... until now! I rented a storage unit in March 2020, 1 1/2 weeks after I was fired from my job due to Covid-19. Curently, I have no home and all of my precious household goods are in storage. I went on line to pay my monthly and to my disbelief, my payment was increased by $19.25, which is a lot in my world. I have only had the unit for four months. I will be looking for a different unit that does not take advantage of their patrons!

It was easy and convenient

Rent increases $20 every 9 months, theres rats and roaches finding their way through my stuff.I would give this a slightly better review for the staff, but the store manager is not willing to work with any customers and is more than happy to throw his employees under the bus if they try to work their system in order to make customers happy.

Super friendly and great customer service.

The staff are very helpful and accommodating. Great prices and clean units and property. Highly recommend!

Good place, kind of bumpy to drive inside.

Clean, well run property. Our family has rented storage space here periodically over the last 6 years while our kids were students at UNT. There has never been a negative issue, the management is professional and accommodating.

Jan was very helpful

Storage was safely locked and good customer service

I was looking for a storage unit in a college town in the middle of the summer. Much to my surprise, every place was full. I stopped by CubeSmart where Robin & Jimmy we’re ready to help in anyway they could. They were completely full, but wanted to help me by offering their place a few miles away. I said I would keep looking. Robin took my number & said she’d call me if one came available. Since there was a truck on the property, she got out in the heat to check to see if by chance the tenants were moving their stuff out. Sure enough, they were & she gave me a call within 15 minutes. My search was over. That’s customer service above & beyond!! Thanks Robin & Jimmy, you’re a great team!!

Jimmy Heredia was the best! He was so knowledgeable about all of the units. He made the whole experience comfortable. I was super nervous about getting a storage unit because other places I called made me scared but this was definitely the best choice! Excellent customer service!! 🤩

This place is amazing! The customer service is top notch, Robin and Jimmy were so helpful and friendly. The rates are competitive and they even have specials and discounts from time to time! The location is set on a hill so parts of it are a bit steep but the buildings are in excellent condition and theyre constantly making updates and making the place feel nicer.

Good customer service, room was clean

Excellent customer service and clean storage units. Will return after 20-21 college year.

Very friendly staff, clean location, I recommend!

Very helpful and quick to get me a unit that is the correct size. The pricing is good too with no contract.

Very friendly managers George and Jazmine . Have always helped me out . I always recommend to my friends . New paint job is cool .

Great experience originally got a 10x10 and realized it was going be too small change to a big one with no problems.

Jimmy was outstanding! I was placed in an urgent situation and he was very accommodating! If I lived in Texas I would reccomend this place to anyone! Thank you so much Jimmy in alleviating some stress! Thanks again!

Manager George and Jazmine made my move a painless experience . I was having a lot of issues and George made me feel like like I was part of his family . God bless . Will highly recommend to all .

Came into town and this place was super easy and quick and easily available to find. Jazmine was awesome!!

I called by phone, explained my situation. The customer service personnel understood my needs. Booked my unit without even being there. Jimmy Heredia called a few minutes later and verified my of whst I needed. As I arrived. Jimmy had let me check the unit to see if I could fit what I needed to out in this unit. Great customer service. Will recommend the storage facility to everyone I know.Thank you Jimmy.

Never had any issues and had this until for nearly 15 years

Great company.. George is great

Super nice staff. Actually could fit everything I needed in their 5x10 including an entertainment center, bed frame, mattress, and lots of boxes and pictures. Got a good deal too. Their brand of locks are nice as well.

The manager, George, helped answer everyone of our questions. The promotion pricing was an incredible deal, and when we needed an extra day he was understanding and prorated an amount that was affordable for 3 college kids on a budget. Every employee that Ive came across talked to me about my day and if they could do anything to help, with a smile on their face. If I ever need storage in Denton again, this place has won by business.

I had a very good experience with setting up for a short term need. Free month and discount on line was honored and I had no problems. Karen provided excellent service especially since I should up 15 minutes to closing time on a Sunday.

Staff was very attentive and nice! We needed a 10x15 was in and done in about 20 minutes. Thanks again robin & jimmy!

This is my first time to use a storage facility in a long time. Renting one was easier than I thought it would be. The staff was very informative and expeditious.

Staff is unprofessional and rude. They will quote one price over the phone and it changes when you get there. They will put stickers all over your lock and when you remove them they threaten to cut your lock off. The land is so hilly it is difficult to maneuver. They charge a convenience fee to make payments (convenient for them I suppose). I would avoid this place as there are nice places for less expensive in the area.

Your manager at this location is wonderful.

Love that Jimmy and Robin. Really helped me out when no one else would.

I had a very good experience with setting up for a short term need.Space worked well for item I needed storage for.Staff was very helpful in getting me set up!Great location!

U-Haul offered a 5x5x8 for $59.00, no discount, no frills.CubeSmart offered a 5x10x8 for $56.60, with first month free, plus administration fee. No military discount.Both locations had storage space available, easy online set up, but on sight administration time getting signed in usually takes too long.Neither location offers an incentive for previous customers.

Clean management aware of availability and appeared responsible and very knowledgeable

Safe place but they go up on there prices yearly.

Staff members were courteous and friendly.

Great staff! I am a returning customer, and once I knew I would be back in Denton, I didnt hesitate to reserve a space. Theyve taken great care of me, twice now!Highly recommend.

I love the staff at CubeSmart Self Storage in Denton, TX! I dont even live in Denton anymore, but I feel so much better storing my things with CubeSmarts Jimmy Heredia and Robin Horrocks. Occasionally, I need to get something from my storage unit or put something in it, so I make the trip to Denton. I actually have fun! Jimmy and Robin are both very professional, understanding, helpful, informative, and make a great team! Thank you for an awesome experience!

Great service and attention to details. Karen Chace, store manager, was most helpful in making the final storage size I chose for my requirements. Will recommend to others.

Dont like how the road slants in front of the storages, its not easy driving through with a car because will easily drag the bottom with the humps/ hills on the road. Reserved one online and price wasnt correct, apparently a regular thing they said, I ended up paying $15 more and they charge you for insurance, why would I need insurance if I already carry insurance for my personal property. I should have just used the one I used a couple times in the past. UPDATE well my rent went up and didnt receive a notice in mail or email, was told I should have got something in mail yet they email me everything AND the address they have is wrong! I gave them the correct address which is different from my license. Once again should have went to the storage I used before, they at least wait a year before going upon rent!!! Not just after 6 mo! Very unsatisfied, will NEVER use again or recommended them!!!

Everything was fine and the price for renting a 5x10 was cheaper than most places I found online but you have to pay some mandatory monthly insurance even if you already have it covered on your own plan so it hikes the price up an extra $12 per month :( 3 stars for friendliness and ease of use.

Excellent storage center. The price is very competitive and the staff does an amazing job.

I had a great experience here. I got the help I needed ! This storage place is the best !

The setup was quick and easy and the staff is super helpful!

Price was great...free month and monthly discount. I reserved on line, got a confirmation call when I finished. The hilly parking lot is a pain. I went to do my lease and it really smelled like cigarette smoke. I started sneezing and that was my only negative. The staff was very friendly and I did not have any issues.Its ok, I only need it a few months so I can deal with it.

Customer service was great, and they have good deals.

Helpful and informative, it wasnt complicated plus you can store volatile belongings unlike most locations.

Had a very smooth experience signing up to rent with a good tour as well.

Jimmy was really nice and took care of me fast and easy. Process was a breeze and cheap prices

Karen was great in getting me contract the unit that was perfect for me. She was very competent and gracious in her time that she spent helping me.

Extremely friendly, I was very pleased with the customer service. These people look out for your best interest, they went out of there way to save me money which was extremely helpful!

Great experience! Fast and efficent. Staff was very friendly and helpful.

We had great experience during the Labor day weekend moving our stuff in. I was able to reserve exactly what I needed online very quickly. The manager, Ben, called within a couple of hours to see if I had questions. I actually had already called the main hotline with my questions before reserving being that this is my first storage unit. They even informed me about the insurance coverage that would be in the monthly charge and one time admin fee. I got a good value for Denton. Sure, you may find cheaper, but paying online, great office hours on weekends, and a manage that lives on site is worth a little extra. As for sloping commented in another review, I rather water runoff than sit in my storage unit damaging my items.

Great easy access friendly service by Karen Chace very helpful in getting the right size unit for what I had to store I highly recommend this place

I need different hrs to access my storage we work nights . No big boy nevers is there n dorsnt even answer ph

Have had great service from George for 2yrs!

Very friendly, professional and courteous staff helping you get the best sized storage unit at a great price. Thank youGG

Super friendly and a great price

Friendly managers . Easy move in . Great price. Ill be back .

Clean place . The manager George is very nice and extremely helpful

The young lady I felt with was very friendly and answered all the questions I had. Seems to be secure.

Younger guy nice and helpful older guy rude hateful and tries to scam money.

Jimmy was super friendly and helpful!

Very secure premises, my only complaint is lack of 24 hour access.

Customer service polite and helpful problem with elevator

Like this place.

Nice little storage

Good customer service

Not

Excellent customer skills and very warm n friendly atmosphere.